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    Century Pools

    3.0 (4 reviews)

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    Leslie's Pool Supplies

    Leslie's Pool Supplies

    3.4
    (5 reviews)
    $$

    We used to go here all the time before we converted to salt water. This last time we were there,…read morethe customer service was very aggressive. We felt rushed and not welcomed. We were warned by a couple of pool companies that they sell you a bunch of stuff that you don't need.

    Tuesday, September 1, 2015…read more There was only one person working, an older man, average build and height. Two women were at the counter talking and paying separately, which he was tending to. Two men on the other side of the counter, waiting to get their water tested. He helped the two women then asked me if I needed help. I asked him for chlorine stabilizer, he said that's shock it's right here. He pointed to a chemical I had already been using. Then I told him I need chlorine stabilizer 100% cyanuric acid, he said those are 2 different things. I said I want to purchase 100% cyanuric acid. He brought over to me two 1-gal containers of "Instant Conditioner" and said that's what I need. My purchase came out to a little over $80. When I left the store, I looked at the chemical and it did not have 100% cyanuric acid as the main ingredient. I called my father to tell him what I was sold. He advised me to return it and ask for 100% cyanuric acid and that it is granular (not a liquid). When I returned into the store, the worker said "Is that not the right stuff?" I replied no I need to return this. I was still on the phone with my father incase he needed to talk with the worker. The worker said "You will have wait cause I am helping someone now". And I nodded in agreement. Then started to tell my father that I would call him back. As I heard the worker say to the man, "When they are returning something I always make them wait longer, know what I mean?" then smiled and they both laughed. The customer looked up at me uncomfortably. So not only did he not sell me the correct product but then was rude and mocked? me. I waited about 7 mins, then he took my return. He asked if I needed anything else. And I said No Thank you and left the store. I went to another pool store RIZZO POOL right down the Berlin turnpike and asked the worker there for "chlorine stabilizer" to see what he would give me. He gave me a granular 100% cyanuric acid. Needless to say I will not be doing any of my business with Leslie Pool. Cyanuric acid is a weak acid that is marketed as a chlorine "stabilizer" for swimming pools. Other terms used by the pool supply industry are "isocyanurates", "conditioner" or "CYA". When exposed to the ultraviolet rays of the sun, the free chlorine in the pool water will break down and escape. Cyanuric acid is intended to reduce this loss of chlorine.

    Century Pools - poolcleaners - Updated July 2026

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