I'm a sucker for free breakfast at hotels and boy this one has got a pretty good one. Fully stocked…read morewith eggs, sausage, potatoes and even a pancake maker! Really love that Holiday Inns still give you some decent breakfasts as part of their stays. Rooms are pretty clean and decently spacious. A lot of these OC locations are refurbished so you can tell they're a bit older from the smell but it's not overwhelming as they're well maintained. Front desk Staff is nice enough but not necessarily overly friendly or helpful. Breakfast staff are hard working and super helpful though. I did get a bit nervous about reading other reviews on parking and kept checking my car cameras all night so that kept me anxious but I had nothing to worry about, it was fine. All in all a decent place to stay in the area.

Not polite at all Do…read morenot recommend Uninspiring breakfast and located in crappy '$hood.

One of the best things about Courtyard Santa Ana is Andrew! He is such a helpful and happy young…read moreman. He has made our Monday's so easy and pleasant. My husband is now spending Monday nights in OC every week for work. After trying a couple of other local hotels, we have chosen the Courtyard. It's perfect for our needs...centrally located, updated, large room, not too big of a hotel, easy parking, Starbucks downstairs in the morning, and best of all a friendly face - Andrew.

This was one of the worst hotel experiences I've had, and it happened in the middle of the night…read morewhen you expect basic support the most. Around 3:00 AM, I discovered that the air conditioning in our room was not working. The room was hot, uncomfortable, and completely unsuitable for rest. Given the situation, we went to the front desk to request a room change. Instead of helping, the staff member on duty immediately became rude and confrontational. I calmly explained that she was extremely tired and asked if we could move our belongings in the morning (before 8 AM) rather than in the middle of the night. That's when things escalated. He responded loudly: "You are not supposed to do this. You cannot keep two rooms. That's not how this works." His tone was aggressive and completely unnecessary. I politely asked him to lower his voice, but instead he became even more agitated. He started yelling in the lobby, saying things like, "How could you do this to me? It's only me working today--why would you bring this up right now?" At that point, it felt like he was taking his frustration out on us for simply reporting a problem. As the situation continued to escalate, I told him he needed to control himself and questioned why he was escalating things so far. In response, he said he would call the police to remove us. Let that sink in--paying guests, in the middle of the night, dealing with a broken AC, being yelled at in the lobby and threatened with police involvement. The entire interaction was uncomfortable, unprofessional, and honestly shocking. I was exhausted, overheated, and just asking for a reasonable solution. Instead, I met with hostility and public confrontation. Basic service recovery, respect, and professionalism were completely missing here. Instead of being able to rest, we found ourselves awake at 3:38 AM writing this review. What should have been a simple service request turned into an unnecessarily stressful and disruptive experience due to the staff member's unnecessary dramatic attitude in handling the situation.

thank you Latisha and kali for making my stay really great. Easy check in. Rooms were clean and…read morehotel was quiet l.

It was great no early check in but Elias let us still get breakfast though so that was cool l…read more Great stay

I just checked out of the room and as it's pouring rain outside this fat Hispanic guy said you guys…read morehave to go knowing we didn't have a car and sent us out in the rain. Mind you it was less than 15 minutes after leaving the room trying to order an uber.

I will never stay here again this place was nice looking however the place has bed bugs and that is…read moreabsolutely disgusting my back and underarm are completely bit up had to throw away all my clothing I wore just sitting on the beds I'm so grossed out.

I just wanted to check in and give another AMAZING review! In January our family came and left a…read morepair of brand new Nike shoes. We noticed when we got home to Sacramento so we called the hotel and they said they'd hold onto them for our return in May. Fingers Crossed. When we checked in yesterday the front desk clerk stated they'd hold onto only keep items for 30 days but would check. 10 minutes later an Honest housekeeper came and brought the shoes! We're really thankful they saved a $200 pair of shoes. Tells a lot about this hotel an workers. THANK YOU

Checking out after staying here again (Tuesday - Sunday), we forgot our clothes this time! After…read morestaying here every 2-3 months, and twice this month, you'd think we got the routine down by now, but we were in a hurry and didn't check the closet. Our call was immediately picked up by Brian ("who is here for work"), he confirmed that there was stuff left behind and connected us with Maria in Housekeeping. Maria graciously took our name, number and advised us to come to Housekeeping to pick it up when we return in August. The call took less than 2 minutes!

Stayed here for one night during a work trip and had a great stay. The staff were extremely…read morefriendly and accommodating for any needs I had. The overall facilities were very clean and spacious. I did work from a ballroom and it was open, stocked regularly with water for our team and we had everything we could need for our computers. The room itself was spacious and clean. The bed was comfortable and the sheets cozy. There was so much space to work from the room comfortably without feeling cramped. Location is super convenient to a small business strip with plenty of food and coffee options walking distance away.

I really want to give this place good marks as there are many things to like about the place. The…read morestaff that I have encountered have all been very pleasant and accommodating. The room is clean and comfortable. Love the bed and pillows and convenience of having amenities in the hotel. Now, for the negatives. When we checked in we were informed that it was going to be $39/night to park! Honestly, I was taken aback. Perhaps that is common in this area but given I booked the reservation over the phone, that is something that definitely should have been conveyed over the phone. It is my understanding this hotel was remodeled in 2024. It does have a new and modern feel about it. So, can you please tell me why they still have showers from the 90's when it was originally built in 2002? The water pressure is so strong in the shower that it hurts! There are adjustments and they are hard, harder, and hardest. Additionally, if you are still using wall showers instead of hand-held in 2026, you have fallen behind. Everybody knows being able to direct the shower is a much better satisfying shower. Additionally, the shower curtain is too short and it just blows around and no matter how you try water is all over the floor. Lastly, there are no safety strips or texture at all on the tub and they are just a slip away from a lawsuit. Several times both my wife and I almost slipped. Because of the sub-standard shower, I will not be returning to the hotel. If they remedy those issues in the shower, I would be happy to return.

Good points: 1. Front desk staff are very sweet. They listen…read moreto and try to help you with any concerns you have. 2. Pet friendly 3. Rooms are clean Bad points: 1. Room doors are difficult to open. In other words, don't be surprised if your key card doesn't work the first, second, or even the third time around. 2. Security guards aren't very nice.

Everyone who works there go above & beyond for U! The only bad thing there is Roaches in bottom…read morefloor.. the clerk in the front desk immediately moved me upstairs so if you're planning to stay at the red roof stay upstairs a lot more cleaner and no the pool is clean. Jacuzzi is clean and Security takes care of the riffraff. Overall, I give it four stars.

Added one star for great customer service. I will start off by saying that the hotel staff had a…read morewarm welcoming vibe. They were accommodating in every way possible. The room we had overlooked the pool which looked like a nice pool with enough shade and chairs to lounge in. The room was simple and fairly clean. Nothing worth noting except for some wood shavings at the bottom of the sliding door that should probably be looked at. Pillows were very comfortable and soft sheets. The lighting is a bit dim so if you need good lighting for makeup you might want to use some natural light from the windows. Continental breakfast, it's a nice perk, not the best breakfast but hey it's free. Maybe you can replace those red delicious apples with a different type of apple. The alarm at 6:30 in the morning while I'm resting on vacation was absolutely criminal- that almost made this a 3 star review of it wasn't for your lovely front desk staff. Please check the alarm clocks first before your guests check in

Booked a 4 night stay using my free nights. Upon checking in, I was given a welcome bag of water…read moreand snacks being a platinum member. I liked their rooms as they were large and clean. However, I did kill a cockroach which I've never seen in my previous stay. Then on the 2nd to 4th night, the guest/s was noisy either jumping or running around at night. Then they played some thumping music. Their breakfast buffet is pretty good except for the nazi staff who gives a disapproving look as you get food. No personality at all. I checked out and then found out later on that they charged over $200 on my credit card when there should not be any charge at all. I called and the lady said that she would reverse the charge. Three days later and the charge is still there. I went in person to dispute the charge and the front desk that it might take longer to post on my credit card. I finally disputed the charge with my credit card and only then did a get a credit back.