I visited to this branch in person today (11/9) to dispute a recent transaction after losing my card. I came in feeling a little stressed about the situation, but that was quickly alleviated after Hannah at the front desk helped me address my problems. She assisted me with so much kindness and professionalism; she listened attentively to my story, showed so much patience in taking care of my needs, and eased my anxiety. Whenever finances is involved, it's always stressful but I can say with confidence that Hannah made it so quick and easy. I left the bank with my new cards feeling satisfied and confident that my case was in good hands thanks to Hannah's phenomenal customer service. Thank you Hannah! read more

I have been using this bank location for about a year now. I have had lovely interactions with the individuals who work here. Today I was helped by a teller with a beautiful soul, she was so kind and empathetic. Thank you guys for always warmly greeting us and being so great! read more

This is not a financial institution that - what a bunch of clowns. Their "Online banking" requires you to physically go into a branch to perform wire transfers or to transfer money between your own SAFE CU checking and savings accounts. Max daily ATM withdrawal is only $240 for the first year, then it goes all the way up to $300....oooooh!! I tried to withdraw funds from a partner CU account using their drive-up ATM because they do not have any walk-up ATMs. The ATM made the "Hey,I'm giving you money now" noise and gave me a receipt showing the withdrawn funds, but did not actually dispense any cash - my partner CU account showed the funds were subtracted from my balance. SAFE said it would take TEN business days to investigate. Ten days?? Seriously? People typically go to an ATM for money they want or need now, not 10 business days from now. When confronted with the ridiculousness of it all, they just said, "Sorry." #notsorry Your money might be SAFE here, but it won't be accessible. You're better off keeping your money between slices of bread and labeling it a ham sandwich in your fridge. read more

This CU does not have sufficient cash to honor cashiers checks the produce. Very poor service. Will never use this business. Disappointed in their service and response. read more

I thought I was making a quick trip to the bank, but wow was I wrong! Apparently this branch only has 2 tellers, and a supervisor who just looks over their shoulders, but doesn't actually help customers. At one point while I was waiting, there were 3 bank employees working on getting a customer $50 bills....I'm sorry but this a financial institution, why the hell does it take 3 people to figure that out?! None of them were interested in helping customers, tho. All that to say, go to a different branch, this one is trash read more

I love banking with Safe. This branch is right down the street from me and the staff are always so friendly and helpful. The bank has better rates than any other bank in the sacramento area and I'm confident I'll use them for years to come. read more

Fast and friendly service! I came in today to get the dreaded new debit card after an unauthorized charge hit my account. Expected to come in and wait for a while. Ms Erin was the first to greet me on the teller line, she stood up, looked over 3 other tellers and waived with a smile! She promptly printed a new card and got me on my way. I was maybe in there 5 minute! She said she was new but she was fast and answered all my questions about the new account numbers as well. THANK ERIN! read more

Natalie the teller. Wow horrible and disgraceful display of customer service. Basically told me that I'm a worthless member from another Credit Union (OE federal) and I could only get $500 due to them being limited on funds due to my shared membership. Mind you it's 1:50 pm on Saturday 10 minutes to closing and I'm the only one in the bank. I could pull more out from the ATM I told her and she looked at me with a blank stare like ok. Derik the manager proceeded to watch along with (2) other tellers. I know this because I called in to complain and Derik said I was right there you tried to pull (x) amount out. I'm amazed I said and you just sat there and watched. This is America at work . read more

At about 1030 on 8/9/2024, I attempted to utilize shared branching services at a SafeCredit Union in Rocklin. My credit union is EFCU financial. The SafeCredit Union atm gave me the option to deposit onto my EFCU debit card. I deposited $1600 and the atm did a hard reset, taking my money and my debit card. SafeCredit Union manager, Ronila Prasad, informed me that I would have to have EFCU dispute the atm transaction to be refunded. Ronila informed me that she could not help me at all since I was not a SafeCredit member, she did not even ask for my information for when the atm was counted down. She was nice enough to let me know that counting down the machine would do no good since SafeCredit doesn't own the machines or provide service to them. After speaking with EFCU, there is no transaction to dispute, as the atm never sent information before resetting. It has been almost a month and no one from SafeCredit can tell EFCU anything about this or will return calls to EFCU to clear the matter. After several unreturned calls, I finally had to walk into SafeCredit and hand Ronila my phone with an EFCU representative on the line. Ronila again refused to help, just said to call shared branching. Shared branching doesn't know what to do because the atm sent no transaction information. Do not use the credit union for shared branching services if you actually want your money. Ronila told me their atms are not setup for shared branching, though they give you the option and do not have sign saying otherwise. Ronila said this happens a lot at her atm. This is not right and needs to be corrected asap. read more

Safe is brutal in tough times. They repo'd my truck during covid. Then froze my ability to use online services including using my atm card. Closed my checking account and reversed my mortgage payment. Transferred funds to my savings account, then slow those and closed the savings account. No heart in this bank. I don't recommend SAFE C.U. to anyone. read more

I was bummed out I had to get a new card because the numbers had worn off. I was reluctant to go into the bank and wait in line and deal with the rigmarole and wait 5 to 7 days for a replacement card. However, both tellers were super sweet and apologetic, very efficient and got me in and out of there in five minutes, with a replacement card. Not to mention we have been banking with Safe Credit Union for 10 years now, and they are fast, convenient, offer low interest rates, and all of the services minus the fees of a big Bank. read more

Do not bank with these guys! These guys have been stealing from me for over 2 years! They have been charging me monthly fee for a service I stopped! Between having a new born, a pandemic and due any day with another I looked over and didn't see I was getting a fee monthly! Again I stopped this service over 2 years ago! To make it right they offered to refund me 3 months of fees that I was charged over 24 months for! They then asked if I wanted to open a loan with them! ARE YOU EFFING KIDDING ME? You guys have been stealing from me for over 2 years, have crappy customer service, don't treat your customer who has been with you for years right and don't refund me for your theft and you want me to open a loan with you? Such a joke My review is for this branch because this is where I asked the teller to stop my service and they didn't do it properly! My horrible customer service was through the call/chat center read more

Every time I use the telephone service I have to wait about 25-30 minutes to talk to a person. This last time I had a problem with my checking account and I finally got to talk to someone and half way through getting the problem resolved she got disconnected. She didn't even have decency to call me back. So I had to call back and wait another 30 minutes to start all over with someone new. The least they can do is hire more customer service people! read more

I have been a Safe member for a long time. I use to love the convenient, low rate, friendly community Bank. However, Safe is no longer convenient anymore. The service is ridiculous, usually one or two tellers at the window depending on the locations. Plus, there call center are not very knowledgeable with anything. If you ever call for assistant the time to finish a transaction is lengthy. These call center rep will put you on hold for 15-20 minutes just to find an answer. If he/she is unable to find an answer they will put you on hold again for another 10-15 minutes. Safe is just a mess now. Maybe it's time to change from these community banks to large banks like "Chase." read more

I've banked with SAFE for years, Ex was military. The personal feel here is excellent! New accounts opened, and needed docs notarized. One STOP! Love that! Our Account Rep. is Alex, he's amazing. One new account is specialized, and requires my ability to oversee, we structured it perfectly. Love the fast fast turn around. NEVER in line more than a couple of minutes. Can't complain about a BIT of anything here! Uber friendly! Grateful for this personal service! read more

This is the only location I ever come to because it's always feel so welcoming and service is unmatched. I came in for a couple of things for getting a new credit card and new debit card. I got all my questions answered and felt very valued during my time with miss Hanna!! She is so sweet and very knowledgeable about everything. She went above and beyond for me which I greatly appreciated it! Hanna had a smile and a great attitude the entire time. Thank you so much Hanna for your wonderful service and for taking care of everything!! This is what you call you exceptional service and looking forward to coming back in again! read more

I love drive-up ATMs! This location has 2 and it's so convenient to simply drive up to make deposits or withdraw cash.

Staff are always quick and friendly. Most recent visit. First employee didn't have authorization to close an account and fortunate for me there wasn't a line that day. The young woman I was directed to was nice and well spoken. I was on my wat Good friendly fast service. Bad horrible investment return rates. A good experience. I'd return to this branch read more

Had to make a stop. This Safe came up closet to me. Plenty of parking. Quick and painless. This is going to be my new branch.

Worst banking experience ever! I would not recommend Safe to anyone ever. They will tell you that they offer a "free " checking account $75. In fees are unacceptable read more

Great institution. Great location with not one, but two drive up ATMs. Havent used a teller at this location.

Usually, I am a big fan of the drive thru ATMs. However, I went to the ATM after the branch was closed to deposit cash. Long story short the ATM spit me back the $20 bills that I put in and KEPT my $100 bill. Did not deposit it into my account, and cancelled the transaction. So where's my money?! I'm freaking out, but I have no answers because there is not ONE single human from Safe that I can talk to about this for 2 more days because they are closed on Sunday's and they don't even have their call centers open or a live chat. Ridiculous. read more

I was a Safe customer for over 5 years. I will never bank here again. They don't understand the needs of a business owner. Kelcey May (Ass. Mgr) was extremely rude and unwilling to provide the services needed for me to conduct business. She was hateful. I cannot believe that this branch allows their customers to be treated this way. The extremely ironic part of this issue is I have been going to the Lincoln and Roseville branch, and they always provide the service needed. I used to love Safe Credit Union until this manager treated me so poorly. DONT BANK HERE. read more

Worst banking experience!! Wow! I finally had to close my account after banking with UNSafe for just over 3 years. I was told by a branch manager Carl awhile back at another location that I was approved for a car loan & then the following day they called to say they made a mistake. What??? I actually stayed with them after that but then I noticed that when I was approved at my Navy Federal CU for the same car loan refi, I thought perhaps it was time to switch to a true customer-oriented bank as I had direct-deposit, a savings builder account & a credit card w/ Unsafe & I always paid off my balance every month & on time. Lol, I dont even bounce checks. Anyway, my FICO scores have now dramatically decreased because of their unnecessary multiple credit inquiries. Its strange they only use Trans-Union for your FICO score inquiries but never even offered to consider my Equifax or Experian scores which are usually higher anyway. Well, at least Golden 1 at the Roseville branch did this & James Early was very helpful & accommodating. Thank you James!! read more

Safe Credit Union is real great until you need to get a hold of somebody after business hours. Apparently they don't think money is spent on Sundays, holidays, or in the evening (ie. dinner, hotels). If you wind up stranded, have plenty of money in your bank account, but use up to your daily withdraw limit, then find the need for a hotel in the evening after hours... well my friends, you're screwed. Better start heading home or hope you have enough room in your car to take a good nights rest. read more

I give this place NO STARS! I do not bank here, but I sold a car to someone yesterday that took a loan out. WOW...I don't know where to start! I was given FALSE INFORMATION several times, they strung the transaction out like it was nothing, and their customer service was absolutely revolting! (Except the nice teller guy who was absolutely fantastic and polite!) The loan officers were inept, rude, and condescending! They gave me a CHECK instead of a cashier's check for my car....which I was told I would get a cashier's check. Why on earth would I sell my car and not have instant access to my money?! So I told the loan officer, Ronila Prasad, that I would take the check to the teller and cash it. She told me that with that amount, SAFE would NOT cash it and they would put a HOLD ON IT! WTH??? I was irrate! So I guess SAFE is a bank that will not cash and back up their own checks!! WOW! I did walk out with CASH after I made a HUGE stink. I am writing letters and reviews all over the place about this place! DO NOT BANK HERE!!!!! BEWARE!!! read more

It's not the service, it's the mildew smell. Been going for a freaking year. Gonna find another branch.

I come here often to deposit money at least twice a month and have had nothing but good experiences. Many of the tellers are very friendly and remember me from previous visits. I have always had good things to say about Safe Credit Union in general as well. read more

I'm writing this review based on my experience with the call center, not this particular branch. This is the branch where I bank, and in person, the customer service is fine. I'm so upset because of the bank's stupid transfer policy. If two people have two SAFE accounts, why oh why can I not transfer (or at least call and ask THEM to transfer money for me) from one Safe account to another? RIDICULOUS. They tell me I have to PHYSICALLY go into the branch in order to do what I need. RIDICULOUS, absolutely ridiculous. I'm so irritated. read more

The customer service has always been excellent, but more importantly I was able to refinance my car loan through SAFE to get a much better rate than I was getting through the car dealership. The online banking is pretty easy. Yay for local, not-for-profit credit unions! read more

These people are always friendly and efficient and even when theres a little line they work thru very efficient.Great bank.They give you reasonable daily limit with no fees awesome read more

3 Tellers working! Did not have to wait in line at all. In and out quickly. Safe Credit Union knows how to bank and they put their customers first. They greeted me when I walked in and took care of me. They did not ask me to sign any ridiculous forms or receipts to get my money. read more

Loan officers dont take the time to ensure all information is correct before they start quoting or guaranteeing information or running your credit. Horacio LunarGarcia quoted us an amount, those numbers changed 3 times, each time with an apology and a sorry I don't know where I got that number. Never answers phone, had to walk into branch to make contact. Called manager to complain did not do much good. Now I am fighting to get credit inquiry removed from credit report and I am being told it is my fault that I misunderstood them. Yes, I misunderstood that my home would need to double in value in 30 days. Becareful when doing doing a loan with this branch, no concern for accuracy, no attention to detail, no accountability and no customer service. Lost my business for good today! read more

This review is for Safe's general customer service by phone. I did not deal directly yet with Safe Credit in Rocklin. I've had my account for several years, but in the last two years I started using it more. I was on Safe's mobile app and found my available balance along with what looked like ACH transactions listed that had been paid already or were at least pending as they were listed on my account under transactions. Come to find out, after paying several bills, NONE of the ACH transactions that were listed on my account had been deducted from my available balance. Not having an accurate balance listed on the bank site caused an overdraft fee. ANY payment that is listed on a bank account, whether pending or paid, should be reflected in your balance somehow! I called the bank and discussed it with them. All they could say was that they don't show ACH transactions reflected in the current or available balance even if they have them listed on your account. I asked if they would remove the one fee of $28, and they were only willing to pay half. I will take responsibility for the other half, but I will never bank with Safe again. I will continue to bank at Wells Fargo. I just thought I would give Safe a chance to see how they work. Well, boy did I find out. I am going into Rocklin branch and making a complaint on how the ACH transactions are listed and how they should be reflected in the current or available balance. Then I will post a review for the Rocklin branch based on the experience I have today. read more

Switched from G1 to SAFE two years ago and glad I did. Excellent customer service and friendly staff. Re-financed my home through them and the process was a breeze - got a great rate too! read more

So safe credit union is absolutely not for their members. I myself work for a credit union so I know exactly what can and cannot be done. I have never in my life heard of a credit union, bank or anyone reversing half of a fee. I called into safe to see about getting a courtesy waive for a NSF. Yes it was my fault but to waive only half the fee and it would of probably never happened In the first place if their ACH withdrawals would reflect on the available balance like it's suppose too. I'm so disappointed in this credit union. And for the fact that it was a one time thing and they couldn't reverse all of the NSF fee makes me honestly want to switch to a credit union that actually cares about their members! So if you bank here make sure you don't accidentally go over because they won't help you none!!!! #callcenter read more

I've been banking with Safe at Rocklin branch for over 9 years, staff changes frequently and to my experience very friendly. When it came to getting a car loan it was a complete joke. Never go there to get a car loan. I have a net worth of over $3mil, a 401k of about $200,000. Besides all this I have a credit rating of 823. When I went to apply for some measly $11k car loan, they wanted me to bring in all my documents of all my properties, what a joke. They were treating this as if I was buying a million dollar home, I still can't believe what happened, besides they have some of my checking account records of 9 years, never a bounced check, and I write a lot of checks. I called a banking competitor and got a car loan over the phone and fax, it took about 10 to 15 minutes and that's with a bank that doesn't even know me. So much for loyalty. If Safe doesn't do anything about their so called Underwritters, they'll go out of business. Very disappointed with Safe C.U. read more