WOW! I had to get multiple things done and was done in 5 minutes. Great service. It was packed with…read moreat least six people ahead of me and a few others already sitting on the lobby. There were at least 4 bankers. I'm so surprised and shocked.

This bank used to be good, but they have fallen. I had $307 dollars taken out of my bank account…read morefor a smoke shop. I have never walked into a smoke shop before. After they reviewed it, they said that the card I have in my hand was present at the smoke shop and so I owe the money. I have been with them for over 8 years with a balance over $10,000 at all times. If your card is ever stolen, don't expect to get your money back.

Local to my house and great place to bank,great customer service. Been there for a while now.read more

Was trying to convert paper US Savings bonds which had matured to a slightly more liquid asset…read more Several agencies and institutions were of little to no help. SAFE came through for us. We have had a small account for many years but have not done much business with them. Faith was a great help and was very knowledgeable. I recommend this branch to all.

BEWARE**** DO NOT USE THIS BANK as a TRUSTEE for your estate. Tiffany Terrell is a nightmare to…read morework with. She never answers calls. Is perpetually in 'meetings'. Takes about 48-72 hours to return emails and is extremely unprofessional. Their fees are beyond excessive. DO YOUR HOMEWORK this is not the bank to manage your trust. The issue of competence for my mom came up and she latched on like a dog on a bone. She WANTS my mom to be declared incompetent. When I told her my mother would be retested in 3 months because the test was done the day after my father's passing she said she didn't care. BEWARE*****

I had a $100 balance in a checking account. EB sent me a notice that it would turn the funds over…read moreto the govt. since the account had been inactive for several months. When I contacted the branch on a few occasions, I received poor customer service to reclaim my money. Also Exchange has a poor presence in the Sacramento proper area. I would DISCOURAGE most people from doing business with them. $100 is not much money, but we've been in a recession for two years and counting... and it could make a difference to any number of charities I like to support.

I can't say enough about the team at this bank. Santino has always been a class act anytime I've…read morecalled, and Thomas provided great service today. Joe Sparks has been a great manager over my years banking here, and the whole team are on standby whenever you need them. It's a far cry from the big bank call trees. Thanks for all your great service.

Do NOT take your money to this bank. They lost a deposit we hand carried in to their Roseville…read morebranch for over $10,500.00 in June. We called a month later when we received the bank statement and realized it was never put in our account. They magically "found" it and promised to enter it but would not tell us where it was sitting in their bank for over a month, or why it was never deposited. They don't know what they're doing here. Stay away. Bank manager is incompetent.

Myles and his team are wonderful. Very happy with my professional dealings with the team over at…read moreFirst Bank!

I'm not sure why it's taken me so long to write this review but it's way overdue…read more I've been banking with First Bank for almost 10 years now and I have to say - this bank is EVERYTHING a bank should be. I used to bank with the big banks and all I ever was is an account number, at First Bank they actually get to know you and you them. And imagine this: you can actually call the branch and speak directly to a REAL PERSON! Unheard of these days (which I try not to do too often, after all, they are working and I don't want to abuse this). A couple of years ago someone stole my checkbook and wrote $2,000 worth of checks. I caught it at 4pm and called them. They jumped right on it and actually called the Federal Reserve clearing center and had the checks stopped. If they hadn't done this I would have lost the money (check aren't like credit cards, once they've cleared the money is gone). I've used many banks before, both for personal and for business, and this is the best bank ever. Tell Steve, the Branch Manager, or Kamal, the Operations Manager I sent you, lol.

I recently had a wonderful, customer-centric experience during my most recent visit to Wells Fargo…read more My bank teller, Selena, had just recently started. Despite the large and somewhat complicated transaction I needed her to perform, she handled it to the best of her ability. This branch is rather busy, especially since it's one of the only ones open on Saturdays.

TL;DR: Unclean facility, tellers who need more training, and management who are not confident about…read moretheir own work. All in all, there may be better banks in the area if you are looking to open an account. We came into this bank to pay off a loan we had for a short time. I have never been a fan of Wells Fargo, and this experience solidified that for me. When we came in, they were sure we did not have an account with them, which isn't the case. We came in with a full check to pay off the car- because we didn't want a loan with WF. Nonetheless, when we gave them the check for the amount we were quoted for the payoff, we were told that the numbers in their internal system didn't match, which contradicts what they were saying. I asked the teller to get a manager or supervisor because what I can bring up online differs from what they are bringing up on their end. When we finally got a hold of a manager, they were quick to help, showcasing that the teller may need more training in this area. We were told to follow up with the auto department in the next 24-48 hours to ensure the loan was paid off as it should be. There is nothing more unsettling than leaving a bank where you just paid off a loan, where they tell you to call and confirm that they have done their job appropriately. The fear was confirmed. Outside of our 1:1 experience with managers and tellers, I want to speak to the location. We walked in, and the entire building smelled like marijuana, which is also concerning when they are dealing with people's money. Maybe a client came in, but perhaps it wasn't. The floor was dirty; the tellers were handing out in the back office, chatting away. Nothing about this location screamed this is where you should keep your money. It was concerning. If people see this when they walk into a WF bank for the first time, they wouldn't want to keep an account there.

I am retired and have been w many banks. I worked with…read moreMiguel in the Roseville branch for an hour on the phone. Such a patient and intelligent person! He helped streamline and name my various investments so that I can easily see what I have and where it's all invested. What a relief, and now I clearly understand my investments. Great banking website as well. Wonderful Bank!

Absolutely Love Poppy Bank the Roseville branch reps are Amazing, Warming and Extremely attentive,…read morethey Truly care about there customers!! This is Danielle Thompson not Nevaeh Brooks LOL!!

As an update, I called again the next day at 8 am. Surprisingly, the person answered the phone but…read moreher computer wasn't "up yet". I explained that I called first thing in the morning due to the 58 minute wait the day before. Her replay was "Only 58 minutes? That's not bad. Wait times yesterday were around 2 hours." Her response about wait times spoke volumes about the concern for their customers. Bank change is now in progress.

had an amazing experience at Mechanics Bank on Pleasant Grove Blvd. The team truly went above and…read morebeyond to help me with cashing my checks, and everything was handled smoothly and professionally from start to finish. A special thank you to Monica--her customer service was outstanding. She was patient, friendly, and made the entire process feel easy and stress-free. You can tell she genuinely cares about helping customers and takes pride in what she does. It's rare to find service this excellent these days. I felt respected, valued, and well taken care of. I highly recommend this branch to anyone looking for reliable and exceptional banking service!

This is my second time in two weeks coming out to this location. First on 4/17/2026 I needed to…read moreorder temporary checks. I was greeted immediately by Zachary when I approached the line. He was so helpful and went the extra mile to explain to me the products attached to one of my Chase accounts. My second visit took place today and I waited for him particularly! The fact that he remembered made me so happy. I can tell Zachary is very connected with the customers of this branch. Excellent customer service or should I say TOP TiER!

I've been banking with Chase for years. Last week, there was a fraud on my account. The bank…read moreadvised me to close the account and open a new one, which I did. Problem solved, right? Nope! I have had NOTHING but problems with Chase ever since then. My original account is not closed, only frozen. Yet transactions from the old account (with the fraud) were coming through on the new account. WHAT?? When I closed the original account, I asked them to close the debit card as well, which they did not do. I have spent HOURS on the phone with Chase trying to get this all figured out. I was transferred from person to person and no one could tell me anything. Finally, they told me that my NEW account, the one I opened a week ago, is ALSO being closed. They refused to tell me why or what was going on. I again went into the branch and spent hours trying to figure this out. Still, no one could tell me anything other than my new account is being closed. I now have zero bank accounts and no one can tell me why. I am a single-mom, and I am in the middle of moving, so this could not be happening at a worse time. Chase does not care about their customers AT ALL. I will NEVER bank with Chase ever again.