DO NOT USE THIS BUSINESS. They are a total ripoff. They do everything possible to delay your…read moreability to pick up your car. They refused to take my credit card after my son lost his temper, they kicked us out of the office. When we came back the next day, they charged us 3 days of storage after having the car for under 36 hours. If your car gets there at 11.59pm, they charge you for that calendar day. They are rude and insulting on the phone because they know they have you by the short hairs. If you are in an accident, DO NOT let the police call you a tow because they will call this grifter company. Call AAA or anyone else if you can. Also, this operation is owned by the same people who own "lifesaver tow" in Felton so do not use them either. They have a contract with the local police who should be ashamed of themselves for elevating these thieves into a position of power over people who are already dealing with a bad situation.

Damaged the car! Our…read morecar was towed because, despite the registration being paid, we haven't received the tags, all of which can be verified by the DMV website. So, a $265 ticket to be disputed. Thanks Meter Maid Jessica Goode! Enter Autocare "Lifesaver" Towing, with it's lucrative and exclusive partnership with the Santa Cruz Police Department. Our gripe with "Lifesaver" is this: They're beyond rude on the phone. They have rules in place that make it extremely difficult to release your car: "Lifesaver" can't release the car to anyone but the registered owner (their own rule; this is not the law). In our case the registered owner is out of town. So "Lifesaver" here says, rudely, we will send you an Absentee Authorization that the registered owner must get notarized. Oh, and it's $150/night for every day you don't pick it up. Oh, and YOU MUST MAIL THE NOTARIZED FORM VIA SNAIL MAIL BEFORE WE WILL ALLOW A DIFFERENT PERSON TO PICK UP THE CAR. Oh, and we will wait until the end of the day to send you the form to be notarized so that's another $150 for us. Also, $150/night for the days it takes for the mail to get to us and for us to bother opening it. "Lifesaver" doesn't have a fax machine. "Lifesaver" doesn't use e-signatures. One can only conclude that "Lifesaver" finds snail mail to be far more lucrative. Thanks "Lifesaver." You're super duper! "Lifesaver" will hold on to your car with every little trick in the book, and on Day 3, they begin preparing Lien paperwork, which will add another $250, just in case you don't pick up the car and pay their usury within 30 days. Here, they depart from their normally slo-mo, old-timey snail mail ways, and get right to it. Incidentally, the owner, operating in Watsonville and Santa Cruz, California, is Kelvin Ramer. He serves as the President of KJRB Inc., the parent company of Auto Care Lifesaver Towing . His wife, Janette Ramer, is the Chief Financial Officer of the company. If they're rich, and I suspect they are, they've gotten there by grifting every dime they can out of honest hardworking people. I'm putting this here because when I asked the person I spoke to at "Lifesaver," who owned the company, his response was, "He doesn't like us to give out that information." Yeah, I'll bet he doesn't. Additionally, Kelvin Ramer is known in the monster truck community as a driver and sponsor. Auto Care Towing sponsors the Living the Dream Race Team trucks . We will be filing a consumer complaint with the Santa Cruz District Attorney as anyone else reading this who's had similar issues should. This is, as I said, a shameful business run by grifters. If the DMV is slow renewing your registration, CSO Jessica Goode of Santa Cruz as well as Mr. and Mrs. Ramer figure you might as well be a criminal. Thanks guys. Keep Making America Great!

He showed up ahead of time, was very knowledgeable about the situation and went above and beyond to…read morehelp us out.

Outstanding. Amazing. Great. Spectacular. Stupendous. I called them on Christmas because my son…read morelocked his keys in his trunk. They were out within an hour, spent quite a bit of time figuring out how to fix it, and got us on our way. I cannot recommend them highly enough! Definitely a great company.

We had the great pleasure of being towed by Justin. Despite having difficulties with the Tesla…read moredealership we were supposed to drop off at Justin remained calm, personable and extremely helpful. The Service Justin provided was absolutely amazing. I hope everyone gets the pleasure of having Justin as their tow truck driver.

We had a terrible experience with Auto Care Towing recently. We were told our vehicle was being…read moretowed to the( Aptos yard on Estates drive which we agreed to), but instead, (they took it to the Watsonville yard without our knowledge or consent). We were then charged $1,400 and had to pay out of pocket with two days of storage included in that price to get our vehicle back. Illegal and wrongful actions on the part of Auto Care Towing and we will be filing a complaint with California Department of Insurance. California Highway Patrol. The Better Business Bureau and all agencies possible to alert and prevent other local customers to beware of their wrongful, fraudulent misrepresentation of facts and business practices. The front office staff are hostile, blunt, rude, dismissive and unhelpful. BEWARE

My daughter and I were so relieved when this company responded. I was scared and didn't know what…read moreto do with my car stuck, blocking traffic. They reassured me that they were coming, checking on status, offering information. I felt so much better. Fortunately good samaritans (human angels) gave my car the push off the center island of the busy road... and I drove away. It was truly a beautiful miracle. Thank you everyone.

I had a flat tire and triple AAA wouldn't be available to the next morning. I looked at other…read moreroadside assistance options and Adrian came to my rescue within 20 minutes. He was a life saver close to midnight... very professional and quick!

This company was my real lifesaver! We had to move a single wide mobile home on a windy mountain…read moreroad (Upper Alba rd in Ben Lomond, CA). I called around 20 companies and they all said no beciase the road was so tricky. I almost gave up, but they agreed to move the house. They did an amazing job! They drove through tons of sharp turns on a super narrow road. Sometimes it was only 2 inches on both sides to drive through. Watching these guys working was like watching a TV show - they were doing impossible things possible without a single scratch. Thank you do much for your professionalism! I want to say a special thanks to a customer service representative Melissa who managed our transportation. She always was available for us and return calls immediately. This company is fantastic! I strongly recommend them if you need help. You will pay for a smooth and professional service.

some people there are kind, some people working there are unreasonable, difficult, and manipulative…read moreto try and leech as much money off of you as possible. do your research before they try to scam you. extremely rude, will hang up on you while you're talking and lie to cover their own butts.

I highly recommend Ladds! I called a few different companies and Ladds gave me the best price, had…read morea driver there in 20 mins, and the driver was extremely nice and helpful. 10/10 experience! PS. The driver Juan was amazing and if the bosses see this, give that man a raise!

Don't take any vehicle there for repairs you'll regret it.car was there for over three months,did…read moreshit work, scammed my insurance and put over 3000 unauthorized miles on my car, said was going to cost $5000-$6000 and ended up almost $23000 ,charged for parts and repairs that didn't need to be done.831-266-8816 any doubt or questions please call me.they get minus *****

My car got towed while visiting my active duty military sister. (I haven't seen her in over a…read moreyear). We left my car in the parking lot too long as we took her car to get lunch. Came back and it was gone! The owners were very respectful and everyone was helpful when locating my car. Thanks again!

In 9 minutes it took me to use the restroom this low class service towed my car one block to his…read moreyard. He is scamming near y apartment complex to ask people if they want cars towed. The neighbor told me and I called on a Friday at 4. He laughed at me and said I was interrupted his beer drinking and my car would have to stay to Monday at time of 1000. I said I am across the street now walking over. He was drunk already and the office reeked of drugs. He was abusive, beyond rude and charged me 600 for literally half a block tow. I was authorized to be in said parking space and when I told him he said FU your paying. They damaged my car and scratched it.

A special thanks to Martin and Kent for excellent service!! Very professional super fast and the…read moreprice was just right used there services 3 times and every tow service was excellent thank you again guys,, Samuel Aguilar

Patient and quality professional help with state of the art equipment and quick help that helped…read morecleared vehicles in Felton that were not the easiest of pickups.