Xtreme Towing parked in a handicapped spot... the driver cursed out a female employee who informed them he was in a handicapped spot! He wasn't there to tow a car, he was shopping! No quality, no care, no service- just an AH who feels entitled to park his big truck wherever and yell at females. Never going to use them and going to tell everyone that they care more about their own convenience than the needs of handicapped people. read more

Xtreme Towing Salinas - Xtreme Towing... parked in a handicapped spot. Not towing... shopping! - Towing Near Me - Salinas, California

Coworker was at therapy session for a child been going there over a year never had an issue and got towed went to tow company with her boss to get her car back worker was extremely rude and abusive over his authority got charged $750 for a parking tow that was not an issue before tried to ask the worker why it was so much he was extremely rude and shut the door on us and when asked again was tol if she didn't shut up and paid the $750 he was going to increase it another $150 and she would have to pay $900 this company should not be operating in salinas read more

Chuy is a very interesting man who calls women names, degrades them to their husband's face (props to husband for being more of a man than Chuy is and respecting me and my female employee he was helping out), and has zero empathy as a business representative (he said he was not the owner but "I'm in charge of all the contracts for all the f-ing apartments, I can go in there and pull all the f-ing cars that I want"). I was not disputing that the car was towed--apparently the apartment complex changed their parking rules and the client we were seeing there that morning did not inform us so our car was towed--ok valid). But the prices at Xtreme towing are well, Xtreme. $787.50. Towing charge $600, special equipment $150.00 and $37.50 (credit card fee--they don't take checks). It also noted 2 hours but I'm not sure what that goes with/applies to. He also threatened to charge us more storage fee if we kept talking (which I have read similar threats in the other reviews I have read)--I can't recall if this was before or after he called me "sweetheart." He also said he has everything on video and he would see us in court--sir, that is the last place I want to go. And I don't need to see the video as I'm not disputing the tow--it's your crazy prices! I know prices are based on local city prices, but I'm having trouble figuring out what I'm missing to upcharge and get to almost $800. I know it's not reasonable to charge the same as they city prices, you also are out here hustling as a business, but hmmm.... From the Salinas PD website: CITY FEES: Stored Vehicle: $123.50 / $127.21 (credit card) Impound/Abandoned Vehicle: $233.50 / $240.51 (credit card) The paperwork also shows the tow was called in at 10:00am. Our employee got to the apartments at 10:17am. So this seems like a scheme as well--people at the apartment complex call in the tow and get a cut (we were told it was not the manager who called it in). So this person could have just walked over and told the person they can't park there--instead they called it in to be towed...get a life, be a decent human. When we drove through the apartment complex, we talked to a resident. The resident shared that the tow company even comes at night with flashlights and just tows people away. Yes, they have every right to tow a car parked in an area it shouldn't be--but let's be real with our pricing and practices. We are all out here trying to get by and if we could all treat each other with respect and empathy, starting with the little 'ol local tow company, than maybe this world could be a little brighter--care to join the mission Chuy?! read more

Can someone tell me why is spensive how much per day it's crazy 500 just for 3 days parking and 800 more for towing?

Unprofessional and thieves. Got in an accident late night. CHP contacted them for the tow. I went to get my belongings early the following day and some of my personal property was missing. Its bad enough to have the stress of a vehicle loss but then to deal with theft of property between accidentally scene and tow yard is disgusting, unprofessional, and despicable. I hope stealing was worth it for your staff as it will cost you customers. Xtremely unprofessional, heartless and unacceptable. I hope the owners see this as your staff is driving your business down. they are a reflection of what you represent. read more

Absolutely recommending this tow company for any of your vehicles needs. Honest reliable and trustworthy company. Secured location for storage of the vehicle if needed and knowledgeable about handling the insurance companies. Please support these local owners and provide them your business to keep them going! Just the value of knowing what to do and how to take action with the insurance companies is worth the patronage. Vinny and the other gentleman will take Xtreme (pun intended ) good care of your vehicle and Kayla will handle any of the billing needs. I have worked with this company for years and I would never use another towing service. read more

Chewy was very unprofessional and didn't even let us pay the drop fee when he began to start picking & towing up my mother vehicle, after we had asked multiple times. He said we can pick it up at the yard in an hour but didn't informed us that we would be paying an additional 125$ per 30minutes after being dropped off at the yard for a total of 750$. We followed him and he hadn't even strapped the vehicle properly and was securing it almost exiting the apartments inside the apartment complex where we live at. We even flagged him again if we can just pay the drop fee and he refused and told us to follow him. So we did. When we got to the yard he told us to pay the 500 and if we had waited the hour that he told us. We would of ended paying the 750$. This guy is shady and might be the reason for the bad reviews on this company. The other guy that helped us out. After Chewy had put the car in the yard and left without saying a word, was very professional and understanding. I hope this company really does good with what I have to say here and does something about Chewys rude and unprofessional behavior. My 1 star is for the the guy on the long bed tow truck that, i didn't get his name but was very professional and understanding. I don't know if I would recommend this company but if you meet a guy Name Chewy, short, looks shady. call another towing company. read more

Xtreme Towing Salinas - The towing company HQ & the tow truck Chewy was Driving - Towing Near Me - Salinas, California

Great service, quick and compassionate to my situation, did a great job with a difficult situation and actually CARED! Hard to find these days! Top notch! read more

I would give zero stars if possible. My experience with Xtreme Towing Salinas was incredibly frustrating. The tow driver was not only rude but also downright deceitful, cussing at my mother during the interaction and making me question the company's integrity. There was a complete lack of respect and empathy shown to customers whose vehicles are towed. The fee to recover the vehicle was $375, which is a significant amount, especially in Monterey County, where many residents struggle with the high cost of living. I strongly advise others to avoid this company. There are surely better options in the area, especially for apartment complexes that need towing services. It's essential to have professionals who understand how difficult and distressing the experience of having a vehicle towed can be. The incident was so alarming that many neighbors witnessed it at Nantucket Bay Apartments. This marks the third contact my personal friends and neighbors have had issues with your company involving the same driver. Instead of pointing fingers and stating false information and accusations towards my Mother Maria and Sister Vanessa, please dot your Is and cross your Ts and take a good look at your internal operating procedures regarding customer service instead of blaming everyone but your driver. I only wish that we would have recorded the incident ourselves! read more

This company needs a lesson in compassion, morals and scruples. In my opinion the only thing they care about is money. I was and still am shocked because you see, I have been on my own since the age of 15. I am now 57. I worked my entire life and opened my doors to countless kids in my neighborhood and now I'm in a situation of homelessness myself which, could happen to anyone. Last night my 10 year old grandson and I were just trying to get some sleep. He still has school so even in our situation I try and get him to sleep with security so I cover all the windows of my car so he can rest without worrying about people watching him as he sleeps. We have never had a problem parking at Walmart and sleeping so that's where we parked. As a matter a fact there is usually truckers, RVs and other people in their cars spending the night in Walmarts parking lot as well however, last night we were the only car staying over night. When the tow truck driver from Extreme Towing pulled up in front of my car actually hitting the front end of my car while boxing me in and mind you at this point he hadnt lifted my car off the ground when I rolled down my window and spoke to him. I explained our unfortunate situation and he said and I quote "pay me $125 and I let you go." my response to him was "I'm homeless with my grandson and I don't have $125. I continued to say all he had to do was tap on my window, let me know we couldn't be there and I would have left. His response was and I quote again "THAT IS NOT MY JOB" "Do you have the $125 or not? I said no at which time he lifted my car! The driver showed no compassion or empathy towards us. Not even when my grandson was crying and going into a panic attack. You can definitely tell this is NOT a family oriented company. I wouldnt be surprised if money was a huge part of their mission statement. If Im wrong then maybe their staff needs training in humanity. Extreme Towing money isn't everything! Showing your community some kindness, compassion and a little understanding of your fellow human beings situations would go a long way and also remembering one day you will be up there in age and maybe disabled as well and at no fault of your own become homeless. Yep, you just might want to remember you won't be young forever. read more

My experience with Xtreme Towing Salinas was incredibly frustrating. Jesus was not only rude but also downright disrespectful there was a complete lack of respect and empathy shown to customers whose vehicles are towed Jesus threw it in my face how he towed my vehicle legally basically saying he got one over me he also said he did his job and he's going to get paid regardless that was very uncalled for there was a customer before me that he was helping he only spoke spanish he charged him a 5% fee for paying with a debit card , a debit card is basically paying with cash he takes advantage of his own people instead of trying to help them out the fee to recover the vehicle was $725 which is a significant amount, especially how the economy is right now people don't just have an extra $725 laying around I strongly advise others to avoid this company It's essential to have professionals who understand how difficult and distressing the experience of having a vehicle towed can be.They also scratched my vehicle while towing it. read more

Got a flat tire and the response time was very fast maybe it was just my luck on that but it was a great experience. Very easy to work with. Very helpful and would recommend to anyone. read more

THIS BUSINESS IS KNOWN FOR HAVING EMPLOYEES THAT CURSE AT CLIENTS & PUT THEIR HANDS ON THEM .This family owned business is very unprofessional and after looking at the reviews I can confirm. They are rude and won't let you explain the situation, they become easily frustrated & forgot they are supposed to be professional with their way of speaking. As a business owner myself this is basic standard no matter how frustrating a client can be you always maintain professional & don't over step. Skip yourself the frustration & look somewhere else. Keep up the same shitty work & you'll be out of business. read more

Someone was illegally parked in my parking space and it was very late at night. I called Xtreme and he came within 10 mins. He quickly took care of the situation and the paperwork, and he also was available by phone the whole time. I would definitely use him again. Thank you. read more

I'm extremely disappointed with this company. The tow driver was not only disrespectful to my mom and sister, but he also used offensive language and even put his hands on my sister. The experience was both unprofessional and terrifying. read more

AVOID!! I got in a pretty bad car accident. When asked to tow the vehicle the guy Benny said he was going to take it to the yard and not to worry about it. The insurance was going to cover it. They did but only after 3k+ in storage fees accumulated. These guys are shady. They didn't contact or inform me about the storage fees. If you ask me this was misleading information done on purpose. Avoid at all costs, good people do not work here. read more

Two previous tow company's said they wouldn't be able to get our truck out but Xtreme towing got it done!! Flawlessly. Kevin (our driver) told me confidently: we will get her out today! And he sure did. Thanks Kevin!! Kevin was knowledgeable, confident and professional! Plus, he arrived way before ETA! read more

Quick response 100% reliable honest Friendly and amazing customer service I love that it's a family business highly recommend read more

We bought a Cargo Van for our Photo Booth Business and unfortunately our staff called after the event saying it wouldn't start. I was referred to Xtreme Towing, by a friend of mine, who said they're the best and most reliable so I called them. I have to say they were great. The driver showed up RIGHT AWAY, was really professional and tried to jump start the van. Sadly, it's the alternator, so he had to tow it for us. They also recommended a great mechanic so they took it straight there. The alternator was replaced and the prices from Xtreme Towing was really reasonable!! DEFINITELY recommend them! read more

Work for this company for 3 years best in the business I never had a koo boss like that and everyone there is very professional

Not a 24/7 company. Never has trucks. I don't recommend. Nice people, just not reliable.

Vinni was awesome. He helped me pick up a car last minute. Thanks vinni. Great service and responded fast.

Very efficient and very nice employees! This family owned business is the best in Monterey county and are always reliable. The young men are fast and very professional I will definitely refer them! read more

This place is awful. Gave me an estimated time, never showed up, got my car impounded

This is the 2nd time I'm trying to leave my review, not sure what happened the first time, but As I commented before, I'm not sure when this company was allowed to start towing vehicles in the mobile home park that I live in but I had just returned from putting gas at 7:30 a.m. on a Friday morning and pulled over in front of my house to put air into my wife's cars rear tire,I went inside the home to get the air compressor, all of the sudden I hear a scraping sound coming from outside, I go look and this tow company is about to take my car like as of it was being repossessed, I ran out and told the driver that he was not towing my car, he said I was breaking the park rules and he was gonna tow it if I didn't move it, I told him that I would move when I was done, this is not even the tow company that is on the sign at the park entrance, I had never seen Extreme towing in my mobile home park before that day, what makes this company really shady, is that I haven't seen that company since that day, patrolling my mobile Park and I make it extra effort to look for them in my park. Once again, watch it for this shady business, if I could give it no stars, I would. read more

If I could, I would give it less. False advertising. Not a 24/7 company. Waited an hour before being told no one could come, but I could schedule a pickup for the following morning. This was after waiting four hours for AAA to help me, who also bailed and said they could not find anyone. Xtreme Towing said the truck would arrive between 9-10. Shortly after 10 I called them and was told he was coming in 25 minutes. I was told the driver would call me when he was close. No one called. He finally showed up at noon. He was from a different company and only spoke Spanish. WTF? read more

Worst towing company EVER.... Look somewhere else and save your money. They don't know how to do their job correctly.

I had the pleasure of having this company pick up my car and take it to pick and pull today. The driver was a young man by the name of Daniel, he was very polite, well mannered and on time. He knew his equipment and was actually quite fast. When he was done we shook hands and he thanked me for my business and wished me well, awesome service. 10/10 I will never use another tow company again. Thank you Xtreme towing and Daniel. read more

Worst tow truck company to ever deal with one of their drivers hit me and lied to their insurance company about the damages that were caused to my vehicle and I had to pay out of pocket to fix my car that they hit wouldn't recommend this company to anyone. They need better drivers and the owner lied as well just imagine what they would do with your vehicle. read more

i had to wait almost an hour from the time he was expected to come + the the person who towed my car was aggressive . his job was quite lazy since he dragged our car and probably got scratched from the front part of my car. he wasn't wearing a mask , not being sanitized , nor wearing gloves . read more

Couldn't have asked for better! Tow truck was on time, efficient, very personable driver, and the entire process was quick. Everything went well! I'd recommend Xtreme Towing to anybody! read more