Oh boy. I don't usually like to write low reviews for companies, but this experience was pretty astonishing. My slogan for the process has been: "The Comcast of home security systems." I don't want to get into too much detail, but it took 3 attempts to get my house running with security, and I needed to take my mornings off of work 3 times for them to figure out how to configure the security system. An incredible lack of communication and me being overcharged led me to write this review. Now, the techs that came over were very nice, and I've been content with ADT's customer service, but it shouldn't have taken 3 times to configure everything. Now I need a tech to come over a 4th time, because my backdoor camera has been malfunctioning since the day of installation. I tried to troubleshoot it myself, but alas, no luck. Good times. read more

I meet a rep at a job fair, I know quite a bit about ballistic shielding and it is something I believe in, which is critical for sales. I sent an email with all my information inquiring about a job and asking for a response to discus the job. that was over a month ago, NO REPLY. Not even an automated reply acknowledging submission of the online form. With the reviews I have seen it might be for the best, however, a company should respond to all employment questions if they sent a rep to a job fair. If this is how they treat potential employees, the actual service would be non existent in my mind. read more

The manager who oversees San Tan Valley is very pushy, worse then a car salesman, system didn't work most of the time, expensive and the company is not open on weekends if you have any issues! read more

I find it weird that I got charged with no service being given. Was called consistently after already refusing to get. A plan and once I cancelled the meeting I got charged 150$.The strange part is this is a card they said I couldn't use and yet somehow they still charged it. If these reviews don't swindle your decision you should check the class action lawsuits. Better yet check the linked in post of her looking for salespeople you would think it was a star studded crew not a scam lol. read more

Safe Haven Security Services - Unauthorized charge on a card that was said to not be used - Security Systems Near Me

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Hands down the worst company ever! Buyer beware! They are scam artists and will over charge you and lie. Super deceitful. Read reviews on BBB. Once they get the sale, you are stuck. Still waiting on upper management to call me...they won't. If you want ADT, call ADT directly! Do not do thru their 3rd party. Absolutely terrible. ADT needs to drop them, making a bad name for themselves. read more

By far the best Security Company out there! Fairly priced and got a ton of FREE equipment!

Horrible company. A total scam. The equipment rarely works properly and after 3 months they will charge you $60 for a technician to come fix their garbage. They will act like they are ADT but they are only authorized dealers. You will also be locked into your contract or be forced to pay the remainder of the contract to get out of it. Super cool when you decide within 6 months that it is not worth it. Either we have to pay $1700.00 or just put up with this crap for 3 years. Avoid doing business with them. Even ADT thinks they suck. read more

Buyer beware. I truly think this was the worst customer service I've ever experienced. Safe Haven ADT installed a faulty fire alarm system in my home and, after the 4th time that the alarm went off for no reason (in the middle of the night), I called to cancel our contract. The fire alarm went off so often that our toddler started to be fearful of it... in our own home. We tested it, checked the batteries, and still, it went off for no reason. After a slew of calls with customer service representatives, I finally spoke to someone on 8/19 who said they would waive our contract cancellation fee. She confirmed three times on the phone that we would pay $0 for cancelling our contract due to the severity of our circumstances. She was also surprised to see that the system Safe Haven ADT installed in our home was SO OLD that ADT doesn't even sell it. A week later, a bill for $842 arrived from ADT. Contract cancellation fee. After two more weeks of phone calls with "customer service", it became clear that I wasn't going to get that fee waived. read more

Purchased a new home and had safe haven come out less than a week later. Here are the few issues we've had in the first 30 days since install. 1. CSR lied about pricing. 2. Technician had almost no clue how to install everything but of course was knowledgeable about how much all the products were. 3. Took technician 6 hours on first visit and 3 hours on second visit to get everything set up. 4. Our front porch light has never worked since the technician left after the second visit. 5. Nothing on our apps work anymore. We can't control anything. I called adt told them I wanted to cancel only for them to tell me I have to cancel through safe haven. I call and was on hold for over 32 minutes just for them to disconnect the call at 5pm when they close. I'm 10 months pregnant and having my child in 3 days. I wanted a security system to feel safe bringing her home. How am I supposed to feel safe when this crap equipment has never worked properly and I can't even get someone on the phone to discuss these issues with me? read more

Pay a lot of money every month for them to install my smoke detector right next to an air vent causing it to malfunction FOUR TIMES now and then refuse to send anyone out to help me unless I pay EVEN MORE MONEY. it has called the fire department to my house for no reason which is not only a huge waste of their time but completely EMBARRASSING for me. This company is absolutely horrible to their customers and a complete SCAM. HORRIBLE AND GREEDY I WOULD NOT RECOMMEND EVER EVER EVER -10000\100 read more

BUYER BEWARE!!!! If I could give fewer stars I would. The equipment sucks and they won't come out to fix it without a fee for the visit. Our fire alarm has gone off in the middle of the night multiple times with no sign of smoke. When I asked about the 6 month money back guarantee that was promised at the install appointment, the person I was speaking to with customer service said "oh yeah we don't honor that. We will exhaust all options. If you terminate your services you are subject to our early termination fee which is 75% of the remaining contract." If you ask to speak to someone higher up they say that's not possible. Only when I said I would go to the better business bureau were they able to find someone higher up. Weird how that works. Waiting on a call back now from the "concierge" department. The provide false advertising. Hidden fees. Terrible customer support. Never ever again! read more

Beware of this company! I purchased my new home 3 weeks ago, and was contacted by this company prior to closing. The guy that took my appointment time gave me a quote of $99 installation, and $49.00 monthly. I was totally under the impression that was all I had to pay was the $99 fee that day, being that I had a ton of things (monetarily) to sort out due to my home purchase. He also presented me with a voucher worth $500 for additional equipment, that wasn't worth anything (per technician) and per my ability to not get anything for that voucher. After looking at my credit card statement a few days later, I was charged nearly $300 plus another fee of $49.00! I was livid to say the least...The tech, in my opinion took advantage of me because I had closed on my home the same day, and had a ton of things going on, even to the point of not looking at my receipt at the end of the visit. read more

BAIT AND SWITCH: Door Knocker come to our house she said she was with ADT, turns out we are having troubles with our cameras are not compatible with our Internet-providers modem, she was with safe haven. We are very aggravated with all of it! ADT was sent out to fix. Could not fix it. Now they say Safe Haven needs to fix it. Long story short I would not recommend accepting this company! Now they want over $1600 to cancel the contract when our system is not compatible. They are a rip off! We are stuck with a system that doesn't work and have to pay $65.99 a month for 3 years so it doesn't ruin our credit. I DO NOT RECOMMEND THIS TO ANYONE!! Actually they get a 0 but that wasn't a choice. Highly dissatisfied! They don't adhere to the warranty. read more

Wish I would have read reviews first. DO NOT invest in the smoke detectors. I have had 3 faulty ones and 4 false alarms. I thought this was supposed to give me peace of mind. Not anxiety. I did not spend over $700 to have these problems. read more

Purchased a new home and had Safe Haven come out and install equipment. After a few days, I had an issue with the system and made several calls to them for assistance with not return calls. I would not recommend this service to anyone once you sign the contract good luck getting them to come to your home for service. Don't get suckered into getting the service like, I did. read more

These people have come by house three times now since my wife and I bought it 2 months ago. Last time Bill Claspell and his trainee came by trying to say they're not selling anything...... Umm then why are you here. Further more they lied to us, saying my escrow company sent them and ignored my no soliciting sign. Immediately upon talking to them they went on to use fear tactics about how people will break into my house and just "wave" to my current security system. Seriously people leave me and my wife alone. We don't want your rude service. read more

Safe Haven Security Services - The guy that came by. - Security Systems Near Me

Safe haven is a NIGHTMARE. Run the other direction. After numerous issues with them while I had their service they have sent me to a debt collection service for a fraudulent outstanding charge! The new owners of our home resumed service so our contract was null but they didn't process that so now I'm in a debt collection nightmare. Go anywhere but SafeHaven/ADT and save yourself. read more

Stay away... Just had a Safe Haven salesman (different provider) try to sell me door/window sensors for $130/ea (same brand $21 on Amazon), motion sensor for 150 (22.65 on Amazon), outdoor cameras for 350 (199 on Amazon), and indoor cameras for 279 (179 on Amazon). His first quote for everything was $10,000. Wanted to sell me motion sensor and glass break, omitting the fact that the Qolsys panel I had free with the home already includes both motion and glass break. The company our builder (D.R. Horton) is partnered with. They give you a "free $500 voucher." Which you then learn you have to pay $99 to use. Yes.... It's a $500 voucher than you pay $99 to use. The builder gives you a Qolsys panel, skybell, echo, and a few other devices for "free"... But if you sign up for monitoring (ADT) you're locked into a 36mo contract... 3 years! And if you don't, you can't use the services you're given. He said I cannot install any cameras on the system on my own, only through him. Not sure if that's true yet. No way will I sign this contract or use their services. Amazing how badly and shamelessly they can take advantage of people. read more

DO NOT DO BUSINESS WITH SAFE HAVEN My husband and I were conned into this system with a 30 day money back guarantee, which 3 representatives told us, not just one. That was a LIE! We decided that we did not want the system after 3 things in the first 2.5 weeks. 1. The doorbell camera that we received does not work it is always offline and needs to be troubleshoot or hit a retry. 2. We were sitting in our living room when one of the door sensors fell off the door, with no one touching the door or anything. 3. The last straw was when we tried to call and get someone to come out and we were on hold for over 45 minutes with no one answering. We then decided that it wasn't worth what we're paying for it and wanted to cancel and thats when they continue to recite the same thing over and over again about there right to recision being 3 days with penalty free cancellation because they are an ADT AUTHORIZED DEALER not actual ADT that we thought we were signing up with. Then proceeded to tell me that we would have to pay $1900 to get out of our contract for a system that has not been fully functioning since we've had it. And if we choose not they will continue to bill us AND it will go to collections. They also said that they do honor the 6 month money back guarantee but the ENTIRE system has to be deemed inoperable not part or majority. SAFE HAVEN IS A MONEY HUNGRY COMPANY THAT CARE ABOUT NOTHING AFTER YOU SIGN YOUR CONTRACT LOCKING YOU INTO MONEY! read more

I can not express in words how awful this company is. I recently lost my spouse of 29 years. We purchased our home 1 year ago and decided to have an alarm system installed. I called yesterday to explain my situation and to find out what I need to do to cancel the service as I have to sell my home. They will do nothing to help a widow. They in fact want to charge a $700 cancellation fee. I understand contracts but really they can't work with me at all. All this after ADT and Safe Haven sent me back and forth from company to company 4 times. I have had to do this with all the companies that we did business with and they are working with me and understand that life altering things take place and they were kind, most of them waived the fee and others at least lowered it by no less than half. I wish there was a negative star rating. read more

Do not use these people they lie and sell you cheap equipment and do not give you the service they tell tell. They will charge for the top line equipment and switch it with junk. They will tell you they need to do a soft pull on credit then do a hard pull. STAY AWAY FROM THEM. They will come to your home and tell you they are ADT when in fact they are not. read more

We had security equipment installed through them 4 months ago and it has already malfunctioned multiple times each month, including a false fire alarm in the middle of the night that caused the fire department to be called for no reason. The unreliability of the equipment is inexcusable and a liability. read more

Wow just wow. JAY ROBINSON showed up at my house yesterday. I have the entire video recorded by our ring camera. He gave the sales pitch and when we told him we were not interested he tried to use scare tactics MORE THAN ONCE. He told us he can't hold whatever deal they are doing so we have to act fast. He had someone else with him that was his manager. I am just appalled at how rude, unprofessional, and insistent Jay is. I will be posting this review everywhere. read more

This company prays on people when they are most vulnerable. The sales person will tell you anything you want to hear (no penalty for canceling your service) and then when you want to do so the customer service lets you know that there is indeed a high fee for cancelation and their is a clause inthe contract stating in laymens terms, 'it does not matter what the sales representative says in your home, what is in the contract is what is true'. When you ask customer service to speak to a manager about the fraudulent information you have been given they will not forward you to anyone else from their company, standing behind the contract. Feeling unbelievably violated in my own home, which is extremely ironic as they are a company promoting home safety. read more

After being harassed by a salesman who was in my area, I posted a picture and warning to my community about this salesman. He asked my handicap neighbour how many people were home with her how many people live in her house and how much her house was worth? Two days later him and another guy returned to my address to otter threats which I recorded demanding I remove the post I said no. Both incidents I called the police and notified them of the behaviour. Next I called the manager of Safe haven alarms her name was Barb. She informed me that they don't tolerate this behaviour and these boys would be dealt with and most likely fired. A week later the same two people were being called out by other individuals on my community page for asking inappropriate questions like...how many people are in your house? how much is your house worth? do your video cameras work? how much were they worth? these are all questions that no professional alarm company would ask. Again I called Barb to inform her that these two individuals were still making trouble in our neighbourhood she decided to over talk me interrupt me and then hang up on me. It seems this company doesn't care if their employees harassed you or have poor manners. All this complaint is after is a contract signed an alarm in your house. Could you imagine if you actually signed a contract with this company and had a problem they probably drop you, harass you, treat you like garbage or not even respond to you again. Talk about unprofessional I would never ever send my worst enemy to this company. Wish there was a negative star ratting as one star is still way too much for this review read more

If I could go lower than a 1 star I would. Completely a rip-off. The saies person goes through everything so fast, and on a cell phone, so it's impossible to actually read everything. The person that installed said he would be back in a couple of weeks to do the doorbell correctly because he didn't have what was needed. Didn't come back until we started calling. Did fix the driveway cam, but never did get the doorbell. Tried at that time to say it's the internet. We went ahead and bought a booster, even though we didn't think that was the issue. Still do not have a working, functioning system, and I do random speed tests and screen shot them so I know my internet is good. Now, after the last time they came my doobell doesn't work at all, not just the alarm, the entire doorbell. They have a clause that says you only have 3 days to cancel, then lie to you so you don't realize there's a problem until after that 3 days. Then they continue to lie blaming your internet because there's also a clause in the contract they don't let you see until after the fact, that if it's internet, you're still stuck paying. Now, we're either stuck paying the 79 per month for a non working service, or paying 1800.00 to cancel the non working service. read more

UPDATE - Johnny from the Phoenix office has been working with me on the issues with the NJ office. Very pleased with his helpfulness. Bait and Switch. I've had the contract for 1 month and cannot believe I'm stuck for 3 more years. They damaged my wall during install, I didnt get the $100 gift certificate because of the bait and switch, they don't match competitor pricing, and my rep kept promising on things he didn't deliver on. I want out so badly. read more

Safe Haven Security Services - Damaged wall. - Security Systems Near Me

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Teri Caroll, ADT Authorized Dealer, with Safe Haven gives exceptional service. She has been in the business a long time and knows how to anticipate the needs of her clients without being pushy. What I also like, is years later when ready to sell your home and turn off your system or transfer it to the new owners, she is still working with the same company and is still answering her phone. I highly recommend her! Who gives you 2 phone numbers to reach her? Teri does! Direct Office 872.201.2393 | Mobile 816.262.9918 read more

Ray was great when installing my new security system. He was very detailed, and presented my options in a clear, easy to understand way. He answered all of my questions regarding the install and operation of the new system. And when I realized that we had missed a window he were here within 24 hours to place a sensor and add it to the system. read more

So far I have had a terrible experience with ADT through Safe Haven. We just purchased our first home, I came home from to a sales rep on my door step telling me that a $3500 credit was given to us for closing on our house and he was here to get us set up. I was a little apprehensive as this was the first time I had heard about this but I was interested in a security system so I listened anyways. There was no real asking if we wanted to start up service he kinda just went on a spiel about all this stuff we would get for free then said "lets make the call to get you set up." again I was still a little apprehensive as I hadn't done any research yet. One of his main things to reassure me was that "if for whatever reason you aren't happy in the first 6 months you will get every penny back." well lets just say as I am finding out now that I am unsatisfied with my service that it is not true. I have decide after 1 week that this service is not worth my time or money because of issues we have encountered. Their fancy smoke detectors they upsold me on that are suppose to only detect real fire threats triggers an alarm if you open the bathroom door and steam comes out, we used over 50% of our 1,000 saved video clips in 4 days due to headlight shadows passing our house and rain drops passing the camera, causing my phone to get hundreds of notifications at night forcing me to silence my phone. Whenever the doorbell camera notifies me of motion at the front door it take so long to load (even with excellent cell service or connected to wifi) that I can't see or interact with whoever is at the door. I was also displeased with the install service. The install was suppose to be from 1-6 pm. They arrived at 1pm on time, however they didn't leave my home until 9pm. most of the time was not even spent installing anything. They did an assessment of my house. Then proceeded so tell me my house wasn't going to be a secure enough and told me I should spend thousands more to secure our house. I kept declining as the whole reason we were doing this was because we were "gifted" $3500 credit and didn't want to spend more. They continued to pressure us into upgrading more and more stuff. Even when I brought up not wanting to spend money they would keep pushing financing options on us. once they finally started finishing installing stuff around 8pm we were also rushed through all the paper being pushed to sign while the install tech would quickly scroll through screen without allowing us to read. Little did we know we were signed into a 36 month contract without one word of it being mentioned by the sales rep or install techs. Once I called to report being unhappy I was greeted by an already unpleasant sounding customer service rep. When I mentioned I wanted to use the 6 month satisfaction guarantee that was promised to us my the sales rep (again this was one of his main selling points as we were a bit apprehensive) we were told, "oh you only have 3 days to get your money back, the 6 month guarantee is only if your system doesn't work. I asked to talk with the sales rep who set us up as we feel lied to and I got sent to his voice mail, we have yet to here back. Also their early termination fees are obsurd. 75% of the remaining contract. ($65/mo x 36 mo = $2,340 x .75 = $1755 to cancel my service!) I do not want this service and do not want to be in this 36mo contract I was pushed into without being told about. I am extremely uset with my experience so far and safe haven or ADT seems to have no intention of making this right. They'll just keep cashing in on my $65/mo read more

I was contacted by Jon with safe Haven ADT after we booked our home. He assure me all the windows and door would be covered with sensors. We had someone who installed them but tried to sell us things we didn't need so they came back to take it back because we were told by Jon that he just wanted to sell us more items and i was assured by him that's all the windows were covered so we opted for getting the ones he said we didn't need taken back.Upon arrival to my home this week I realized about 7 windows didn't have sensor. I texted him and he said they'd we're covered and change the history, told me he had the windows breaking sensors instead. That's a lie he assured me ALL WINDOWS WOULD HAVE SENSORS! Now we're left with many with without protection all because they're trying to sell me other things. He gave me false information. read more

After being told they are ADT( which they are not) , my son signed contract based on information given about what happens if he move. He tried to call ADT to find out about his contract and was told you are Not with ADT. He did move after 4 months. After trying reach someone for weeks and days before his closing he finally gets ahold of someone. They ask if he wants to install in the new home and if he wants someone to come out to get equipment. There is no time so he says sure but I'll have to take equipment off myself. Fast forward a few weeks, he find out his new home has a alarm system. Calls to ask about options. Apparently, If you move Safe Haven ( scary hell) restarts your 36 mo contract over Or you get to break your contract for a ridiculous fee. The sales person was misleading with his partial truths. RUN away from new construction alarm companies. Try alarm relay- online service that is great Or Ring.. read more

Worst company ever!!!!!! Devices dont work, long hold times, they make promises and dont deliver. Filing a complaint with Attorney General as I have gotten the run around and paying a lot of money for devices that dont function. Their customer service is the worse....and the virtual appointments that they send you - they call before the appointment then claim they can call 30 minutes before the appointment. The tech called 17 mins prior to my appointment and was never made aware of a 30 minute window. Its just so ridiculous! Safehaven/ADT no worse - their the same! Never again and will let everyone know! read more

If lying was a company, it would be Safe Haven. This past March I moved into my very first home. Safe Haven is the provider my builder used, so I trusted them to provide excellent service. When the technician arrived, he presented an array of items for selection. I knew most of the items listed, I didn't need and did not select. But the items I did select, I was concerned about the price and felt it was too expensive. The technician stated I was under no contractual obligation and could cancel at any time. Because I never felt good about the purchase, I decided to cancel. I called to cancel, Safe Haven billed me for $1437 more than the original bill. After I received the invoice for the cancellation, I called back and eventually spoke with someone who identified themselves as a supervisor (I do have her name). She told me the cancellation fee is 75% of my contract. That's a lie. The original bill was $1084. My cancellation fee should have been $813. She should have said it's a 75% increase. And she told me I have three days to cancel my contract. Who does three days cancellation? You have at least 7 days for a car purchase cancellation. Do not use this company or ADT. I have since learned I could have used ring for $300 less for the equipment and paid $100 for yearly monitoring of my home. PLEASE DO NOT LET THESE DISHONEST PEOPLE IN YOUR HOME. read more

I have to admit I was crazy skeptical when Mike came to my door a few days after moving in to our new house. A quick Google search turned up nothing but terrible reviews like the others on this page, but I gave him a shot anyway and had a nice conversation. After inviting him in and talking for a few minutes about our options, Mike made a soft sale pitch and left the ball in my court. No pressure. He even helped schedule a next day install. When the installation technicians arrived the following day there was a slight air of sales pressure, but nothing out of the ordinary. I'm not a huge fan of up-selling techniques and haggling, but I understand that it works for some companies. After getting over that mild annoyance and telling the techs that I wasn't interested in any upgraded plans they were prompt with setting up the system and showing us the ropes. My initial expectations for Safe Haven were about as low as it can get, but based on how poor the previous Yelp reviews are, Mike and his team appear to have righted the ship. Let's hope this isn't just a fluke! read more

Worst company ever. Do NOT contract with these or any other clowns that deal with ADT. Alarm.com stops monitoring and breaches contract but you have to contact the dealer who will charge you 75% of the leftover contract that Alarm.com broke. Starting to see the circle jerk yet? read more

I turned my ADT off that safe haven installed, months ago but i still pay a monthly fee. I only have 4 months left (yeah). Dont pay for the upgrade of better sensors (500$) with their guarantee of no false alarms, hell the alarms went off day 4 and kept going off weekly for the first 2 months then down to once a month or two. I had 4 techs over 6 times in the first 6 months all on my time. ( I had to take off of work each time) because they use the you signed the 3 year contact BS on me. It took until the fourth tech to realize they never put a sensor on my garage door. If you don't want to deal with the anxiety of having to run to your phone and worrying about false alarms and the local police coming over ( and 75 dollar tickets for too many false alarms) please, please don't deal with this company. My apologies to tech number 4 (you were great but you couldnt fix something this jerry rigged). read more

Beware of Safe Haven/ADT. This company is the worse company I have ever dealt with. They lie and don't want to complete your install or fix any issues that you have. All they want is to get the billing started and then they do not care about you. I have place a complaint with the BBB and they said this company has had 3400 complaints in the last three years. Please DO NOT use them, as you will be sorry. read more

These people take your money reporting that they have contact with ADT. They set up contracts and then wash their hands of your service. We've had multiple false alarms and ADT stated we had 90 days to cancel our service. Safe haven basically refuses to cancel the service with a huge charge even though ADT told us we can cancel for free through them. THIS COMPANY IS A HUGE SCAM! read more

What a sleazy company. One of their salesmen, Brad Simmons, decided it was acceptable to bother my wife while I was at work. He rang the doorbell, which she chose to ignore as we were not expecting anyone yesterday. He then proceeded to bang on the door and refused to go away. She answered the door and told him we are not interested. He proceeded to try to hard sell her on service but using scare tactics. What an asshole move. This was an unsolicited and unwanted visit. Stay away from these folks, you can find a better service elsewhere for a lower price. read more