Never consider this company if you need an alarm system. Poor customer service and beware with their contract!!!! The worst company in the market is better than Safe Home Security. read more

Terrible protection, terrible customer service! I want out of this contract so badly but I am stuck until 2018 apparently. Do not use this company whatever you do. read more

Run!!!! I sold my home and moved and they have been bugging me for months to pay for service I cancelled. In one month the money they said I owed went from $580 to $750. Jeremy Stuck the "collections manager" is the one who is constantly bugging me. I will not pay for a service I cancelled twice and I don't even live there. DO NOT do business with them!!!!!!!!!!! Crooks!!! read more

Charged too much for poor service for 5 yrs (which met my service contract obligation). I sold my home and moved to another state and now SHS won't let me cancel my plan and keeps on charging me despite me both calling and writing them a letter!!! Stay away - there are better alarm services out there that are way less shady!!!!! read more

If I could give them a zero I would. Worse company ever, I would never recommend them not even to my worse enemy. If you want to be lied to, give your money away for horrible service, and then stuck in a contract you were tricked into it, this would be the company for you. read more

I wish I could give zero stars to this company. First of all, whatever you do, don't sign a contract with these people. Even if you sell your home you will not be able to discontinue the services. I don't have the option to move my services since we will be renting temporarily until we get our house built. In the two years we have had the service, it's been one thing after another that I had to call customer service for, and they were always uncaring, uncooperative, and one time even sent me the manual to read since they couldn't help me with the issue. The only good thing I can say about them is they were cheap. I guess you get what you pay for. read more

NO NO NO!!! After 15 years as a customer - asked to terminate service. We were informed that our contract continued to auto-renew annually and had another nine months or so on it. This DESPITE having been assured that after our initial commitment expired (the "free" equipment) that we were month to month. Then, they offered us what they called a 'settlement' - we could pay almost $400 to settle the account and terminate it now. However, they neglected to tell us that for another $20, the service would continue through January. Some settlement! And, to add insult to injury - we now have to inform them in January that we want to terminate or they will still bill us month to month. Do not sign a contract with these folks - who charge you $30/month to 'monitor' your system. Monitor, as in - wait for the phone to ring when something happens - that's not monitoring in my opinion. read more

This company is a NIGHTMARE! They stole us away from ADT Security monitoring, promised to fix our alarm system, forced us to sign a contract and totally screwed us over! We never had a working alarm system and BEGGED them for a technician to come and fix the problem. We only had false alarms (which were going to start costing us each time the police or Fire Department showed up) and we could not use the system because of that! We finally got a visit from a technician that was located 2 hours from our home. He arrived, pressed a few buttons, changed a few batteries and proclaimed the problem to be fixed........NOT! About 3 days after the service call, we experienced yet ANOTHER false alarm and were forced to discontinue using our alarm system once again! To get these a-holes out of our life (after they had the nerve to report us to the credit bureaus....) they EXTORTED $625 from us to settle the matter....We will be seeing them in small claims court in the very near future!! If you look at all the complaints both here on Yelp and with the Better Business Bureau there is NO DOUBT these people are UNETHICAL SHYSTERS and nothing more! read more

This company is horrible. They don't have online billing, it's impossible to get someone on the phone, and then when I finally did get someone on the phone to cancel service they told me that I couldn't cancel my service because of the contract. I told them I wanted to cancel my service right now and I wasn't interested in waiting for my contract to be up even if that meant paying something. They then told me I needed to send in a letter to do so. I then asked them why I needed to send a letter when I was on the phone right now telling them I wanted to cancel. The guy on the other side of the phone then became irate snappy and was yelling at me "because it's the lawwwwww!!!!!!". Ok so at this point I asked him why he was so angry and why I should know that it's the law that I need to send in a letter saying I want to cancel my service. Anyways it went on like this for a couple of minutes and it got pretty nasty and then he hung up on me. Needless to say no one should waste their time or money doing business with a company who's 1) in the stone age and doesn't have online billing and 2) treats their customers this way read more

The WORST business in New England; never ever think about using these guys - Terrible service, extremely aggressive phone agents if you try to cancel because of bad service and bad equipment. STAY AWAY!! Truly an awful business. Most people, I think, would be ashamed to work for such an immoral company, but they seem to get just the right people who seem to have no sense of right and wrong. Check out their website and their claims about quality, and service first- none of it is true. Stay away, stay far away from this regrettable business. read more

Abysmal customer support. Things were fine for the first year or so but when sensors started failing, including setting off my alarm at all hours of the night, things fell apart. Getting a service appointment is more difficult than getting a Supreme Court Justice confirmed. It is now July 26 and I have been trying to get a technician to my house since Memorial Day - for TWO MONTHS. I've talked with Nick, Adele, Monica, Kevin and Stephanie. Only one person has EVER called me back. I actually did have an appointment in early July, or so I thought. No one returned my calls to confirm the appointment. No one called me the day before, as they had done for a previous issue (same failure, different location) to confirm. And of course, the technician was a no-show. DO NOT get an alarm system from this company. read more

Avoid at all costs. Basically, without getting into all the details. The over promise and under deliver. I have had nothing but problems. I have pulled both my business and home from their company. read more

Incredible incompetence! From day one Ive had nothing but issues without resolutions from SHS. They locked me in to a 3 year contract then became worthless almost immediately. The odds of having so many employees that can't help, won't help, agree to help then don't, don't follow through, leave the company, avoid responsibility, are sadly unintelligent, is so small and yet SHS has managed a 99% rate. From top to bottom the lack of work ethic and customer service orientation is astounding. Wish I could post with Zero stars! read more

ZERO STARS. Their staff and customer service = worst ever. They only call because I cancelled the credit card that was auto-paying for their monthly service & that got their attention. Otherwise I would try to reach them and it would take months for someone to reach back to me. I have been sending letters to the top person in charge and they are still screwing me around. I cancelled my home security & moved it to my office. I found out they cancelled my office & kept it at my home!!!! This is still taking forever for someone to get resolve the issue. STAY FAR AWAY!! The mother company is Security one, and they sold my contract to this company which is a fraud scheme. Avoid both at all cost. read more

Worst company ever. After 6 months of trying to get a smart home which they continually scheduled and no showed, or the first time they actually came out and talked me out of getting it because it was a contractor not an employee. Then they CHARGED me for it ANYWAY even though it was never installed. I had their service for 10 years and never renewed my contract. They wouldn't let me go. They wouldn't even tell the me the payoff for the 'auto-renew' and yet they were still charging me $60 for the upgraded service I never got. I finally saw that there was a pending lawsuit against them for other unethical practices so I filed one in my own state and they is FINALLY when I got free. Seriously STAY away... You will never be free of them and the service is horrible. read more

Very shady company. Phone reps are high pressure who do very little to resolve issues and if you use them, you will have both billing and service issues....the BBB has given the company a "C" rating. You MUST go to the Better Business Bureau and read the long long long list of customer complaints. read more

Doesn't deserve 1star The system is faulty and customer service is absolutely horrid!!! This company somehow bought my contract from another company. My system was extremely faulty, going off at random times and then when it should have went off it never did! I called to get it fixed, the customer service was absolutely rude. So then I told them to just cancel my services they said I had another year on my contract, I thought I was out of contract. I told them to never renew my contract and for them to cancel it as soon as possible. Fast forward a year, (my system now no longer works at all) I called to confirm my contract was finished and my services were cancelled, they mailed me letter saying i have another year on my contract!!! I called them to see what was going on and why they decided to renew my contract, they got mad at me and hung up on me... twice!!! read more

La Sra. María Alvarado fue muy profesional y atenta. Me ayudó y tuvo mucha paciencia conmigo. Le agradezco que tengan personas como ella trabajando para su compañía. read more

If whoever reads this is trying to get into the scamming business....this is the perfect place for you! No more pesky police reports or having to hide! You can do your scamming 100% legally! :D Under the cover of a legal business you are able to scam people without the stress of having the possibility of getting getting caught...because there is nothing your victims can do! I am not one to give bad reviews...I am normally very forgiving and give people the benefit of the doubt. But I would feel bad if I didn't warn others of this crooked, thieving company. HORRIBLE! Do NOT use this company. Scammed me out of $4000. If I could give 0 stars, I would. Door to door salesman seemed nice at first (Tim Covington: Scammer) ...promised the world. Said our contract will be canceled after we sell our house (3 years away) Found out later this is NOT the case. The customer service is horrible. Installer did not have the inside camera we requested, which was fine. He shipped the wrong camera, again...no big deal. But It has been a month so far, and I have called this company at minimum ten times. They keep giving me the runaround, stating they have to email some other department. I was told after my sixth or seventh call that they already e-mailed this other "department" four times. I ended up just calling again inquiring as to how to cancel my account. Apparently, I am required to pay the balance due of this contract. I was e-mailed this contract. Did not look like my contract. The figures in the blank spot were NOT what we signed. Also, one of the times I called in to inquire about the cameras being delivered, the customer service representative, Stephanie, hung up on me. Granted I was annoyed while talking with her, but on this particular call, I did not swear or yell. I was just trying to figure out when I would be getting the camera promised us. Called back (waiting time wasn't too bad, about 10 minutes) explained the situation. Next lady was nicer and apologized. To be fair, when I did find out that the installer, TIM COVINGTON, lied about the cancellation policy, the customer service representative, Tyler Downer, was very calm in explaining that I am unable to cancel without financial penalties, (aka...they got me suckered into a contract) I can only assume he is used to irate customers and how to deal with people getting scammed. (He did a great job of allowing me to vent) If I had the money to do so, I would just pay to cancel right now and pay a different company. He explained to me if I were to change my bank account number, they would take me to collections. The thought crossed my mind just to file for bankruptcy and ruin my credit just to get these conniving thieves out of my life. As to why I said I was scammed out of $4000...that amount is kind of a gray area...Once this company has us in their wallet death grip, (contract) they have no incentive to help you. At the low end..they scammed me out of $2000. If I am required to pay this contract, should they not be required to give customer service and NOT hang up on their customers (and it was a definite SLAM on the phone...did not just disconnect inadvertently). This company has made me much less willing to trust people in the future. I have used the F- bomb seven times in my entire life...I used one of them on the phone with this company (not towards the customer service guy...just talking about their service). Would not recommend this company to anyone. Very unhappy with this company. I think companies with bad customer service should go out of business, but apparently they just trick people into signing a contract that they change, and lie about it. I have no clue how the star rating is higher for other reviewers. I am guessing the employees are posing as customers. Or perhaps a portion of the money they rip people off with goes to paying people off to write good reviews? I clicked on Edit Review: I would like to add: This company sucks. I have fashioned their yard sign into a pooper scooper to pick up my dog's poop. read more

Long story short, my system went down due to a power outage on 3/2. As of 3/20, it is still down despite several calls for assistance. A technician was scheduled to come out on 3/19 to replace the panel. He was a no-show and I called the company twice and their customer service reps were no help at all. DO NOT DO BUSINESS WITH THIS COMPANY!! My next correspondence will be with the BBB. read more

Spread the word: Safe Home Security is hands down the most unfair, crooked and beyond unethical places to both work for and do business with. It's mind blowing how a company can care so little for their employees and their customers, yet they remain in business as long as they have. Yes.. I am a former employee. No I was not fired... No I am not biased... I have seen and refused to operate the way they instruct their employees for moral purposes. Behind the scenes, this company will will take advantage of you any way they can. If you decide to do business with this company, read the terms of the agreement very carefully and have a lawyer on standby, you'll need it. read more

This company is a total scam. Also called and/or affiliate with "Security One". Stay away!!! Malfunctioning equipment that was not functional even after 5 visits from their "service guy." Equipment going off at random times, disruptive to our home life and our neighbors. Essentially ZERO customer service. We filed complaints both with the better business bureau and california consumer affairs. DO NOT USE THIS COMPANY. read more

SHS still at it. Check ou the complaints on line. Many sites and blogs and face book page dedicated to the contract shenanigans. I was told when they lured me away from ADT that I would have no contract since I already had all of the working equipment installed. Then, magically I ended up on a 3 year contract. When I moved cross country almost a year ago to be close to my mother who was diagnosed with fatal health issues, I was told that proof of sale of my home would release me from contract. Now I am being harassed with "offers" to buy out my remains 2 years of contract. read more

The equipment used is standard fare for the industry. It works as it is supposed to. That said the rest of the operation sucks! The customer service reps are terrible! I've tried to get my ex-wife's name off my account for about 3 years now. I was told my equipment was equipped with Z-Wave technology and found out afterward that this is an add on after installation. I reluctantly ordered the Z-Wave board after negotiating a decent price and it was to be shipped out. Over two months later after calling in two more times I received it. Pathetic! I will give kudos to the technical guy who came to my house when I had a faulty switch. He was friendly, on-time and meticulous! When the alarm goes off it takes forever for them to contact you. Seriously a burger could have run in, stolen all the small things before anyone even called. By the time the police would actually get here my house could have been emptied. I am not at all impressed with this service. I have about another year and I will be moving on. read more

I had the system for three years. My alarm went off 5 times in that period and they only responded twice. Thank God nothing happened it was an error, but no phone call and no followup, no dispatch to police. I then decided to cancel it and it was coming due end of May. I called at the beginining of May and they had already renewed my contract. I was told they needed a cancelation in writing 60 days prior. Never got a bill. Was never told about the 60 day notice. Never in 15 months got any communication from them mind you. I just checked Credit Karma and found that my 857 credit score is now 654 with Experian. All these years of A credit ....these unprofessional people made that all go away with their callous attitude. People protect yourselves and your credit and do NOT give your info to this company they will ruin you! read more

This is the worst security company you can choose. Their equipment is completely unreliable and their customer service is deplorable. I strongly urge you to NOT even consider using this company for your home security needs. The only reason they get one star is because you can't leave a review with ZERO stars. read more

This is the worse security company i even had , it take average 45 min for them to answer the phone, I change my phone company and told them to fix my alarm system and they told me that i have to raise the monthly payment, if not i will have no monitoring services but they will continue to charge me .but if i raise up they will have to start a new 3 yrs contract all over , so i have to change to ADT, i am a lot happier, now they keep force me to pay the remaining 4 months of contract don't ever ever join this company it is a scam , they get your money but the equipment not work Do not use this company read more

After my initial contract was over with this company they made promises about improving their services including the following: - sending a technician to correct existing issues - 3 months service for free - a reduction in the monthly charge After signing the new contract, they charged my bank account twice in a row at the new rate but never applied the three months free offer, a technician was never scheduled to come to my home to correct the issues that I had with their service. I sent them a letter explaining my disappointment and called to leave a message with their sales person several times but the company never fulfilled their obligations. This seems fraudulent to me because their collections department is calling to get money after they never fulfilled their contractual promises. If only I had read all of these 0 and 1 STAR complaints listed here earlier. read more

If I could rate them zero I would. I wish I had read all the other horrible reviews first. My story is the same as many other posts: we get woken in the middle of the night, several times a night. SH says they can send a tech in 3 weeks, they cannot service their customers in a timely manner. And yes, from an attorney (me), I believe their cancelation terms to meet the criteria for a legal action in MA under our consumer protection statute, " unfair and deceptive". However, as SH is presently facing a contemp citation in CT for continuing these very practices, I will contact the Attorney General in CT and add my complaint, deceptive cancelation practices, to the suit. It's quite likely SH will eventually get tired of paying damages plus interest for the way they do business. BTW, we were just told by SH they only have 2 techs, both with other jobs, to service all of New England. Pandemic notwithstanding, this isn't what we signed up for. If SH cannot find the workers to properly service their customers, they should allow early cancelation with no penalty. read more

If you are looking for alarm companies do NOT give this 1 a dime! The few times we did need alarm dispatch to check on our property took nearly an hour for them to arrive and we were still charge $57! Getting out of the contract is a joke too. I emailed the company 3 times to cancel and send my final invoice. No reply. They charged my card that month. I called and confirmed account was closed and final invoice was being sent. Told them they no longer had permission to charge my card. Guess what.. a month later they charged my card TWICE and then told me the person I talked to a month before was new and didnt give me correct info aboht getting out of the contract 3 months early. Here we are 1.5 months later and I still don't have the final invoice so I can PAY IT AND BE DONE! That's all I am asking. How difficult should this be? This company makes it nearly impossible even though I have in writing that I canceled as of Sept 11 they are still continuing to take money from me. What a joke! read more

What a scam, I believe they broke the law in my case. My grandmother started service with them many many years back. She passed away 2 years ago and this company would not cancel the policy even after she was dead??? Her son, who is my step father called them and was told that he was responsible to make her payments until the end of the contract. The contract was not in his name......So this was complete deception and I'm pretty sure an illegal practice. My step father has been making the payment for the last 2 years because he thought they would destroy his credit if he didn't pay them. Shame on him for being so naive. 2 weeks ago, he passed away. I called the company to let them know that not only Grandma, but now her son are both dead!!! They told me that they didn't have a customer on file for the address where the service is located??? Total BS! In any case, I have closed the account that they are auto billing. They will not receive another penny. Looking at all of the other reviews, I doubt there is anything I can do but contact an attorney. However, the account was never in my name.....So I guess there is no recourse. Lastly, It's amazing to see all of the company's responses to these horrible reviews. Just alot of apologies and statement about how much they care about their customers satisfaction. What a gigantic "crock of #&%^!!!!!! read more

They're cheap but you get what you pay for. It took them four months to get a technician out here when I had problems with the remote control fob. He was unable to resolve the problem but I was charged anyway. They changed there name to either Security Systems Provider or Security Systems Inc. As soon as my contract is up, I'm gone. read more

NEGATIVE FIVE STARS! The customer service representatives are absolutely horrible! I have been calling for over a month and no one has been able to help me resolve my billing issue. (They're charging us for a recalled smoke detector that was replaced) Also the system randomly goes off and they have yet to correct it! Our contract is coming to an end, THANK GOODNESS! read more

I've been with this company for a number of years and my experience has been good. Today I had an awful issue where my smoke detector just went off for no reason and it was long while before it was shut off. The dog was petrified and I was very annoyed but as usual the response team called - always a good experience. The rep, Stephanie(?), was absolutely awesome - she was very professional and pleasant. A few hours later I spoke with another rep by the name of Eric and he was professional as well. The reason for the four stars is because the smoke detector went off for no reason, however, I have been pleased with the company and have no issues. read more

Worst Company in the Home Security Business in the country. They prey in the old. My mother had a contract with them. Called to cancel the contract. They waited to years after that telephone call from my mother to sent a bill for $2,445.00 dollars. They now want her to pay in one year the debt. My mother lives of her Social Security check. They don't answer the e-mails that I am sending to them and they are conspicuously unresponsive. read more

Don't use this company in Southern California. They installed the system in our house and the system was in "failed communication status" more often than working status. The system could not communicate with their facility. They sent 2 technicians, on two different visits, to fix the problem. Neither one fixed anything and left the house without a solution. They tried to blame the problem on our phone line but we never had a problem with our phone line. I informed the company I wanted to cancel because their product did not work. They said I could not get out of the contract. I stopped paying and they filed a delinquency on my credit file and started harassing me with collection calls. SHS wants you to pay for a service that does not work, wastes your time with service techs that cannot help, and then wants you to pay for the remainder of the contract with no service. No chance. read more

I contracted with this company for my business, the alarm system went off twice due to street noise, which caused me to incurr fees from the city for dispatching police and false alarms. Safe Home security denied any wrong doing on their equipment, I got stuck paying the city fees and the alarm system. I completly unplugged the alarm so i would not get any more fees from the city. unfortunatly since I signed a contract, I had to continue making payments for a service and equipment I dont't even use. I do not recommend the company. read more

The technician was able to help me and resolve my problem promptly. He was also nice and courteous. No complaints.

If I could give below 0 stars I would. This is, by far, the WORST home security company. Our system was installed in 2015 and has been an issue since day 1. We've had 7 "smash and crash" alarms go off at any/all hours of the day/night, resulting in a visit from the police while my children were home alone. Their customer service is HORRID, the technician they sent out to "fix" our system 5 months ago was a nightmare to schedule with and when he did finally show up we found out two days later that he installed it incorrectly (he's since been fired) and we are now dealing with scheduling with another technician. They refuse to let us out of the contract because they claim they are continuing to work with us to recify the issues...which they are not. I've just logged my official complaint with the Connecticut Attorney General in hopes that this will provide some sort of resolution. read more

Their literally thieves. I canceled my service with them by following their procedure of calling them and sending them an email requesting to cancel my service. I even got a letter from them saying they had received my email. But soon after, they withdrew the monthly payment out of my bank account. I had to call my bank and pay 20.00 dollars so my bank could block safe home security from doing it that again the following month. Beware of this company who does not care about customer service. Just look at their reviews on Yelp, which clearly reflect how they conduct business. May be the owner of the company is not aware of the business practices their person in charge conducts. THIEVES. Ironic you have thieves watching over your property. read more