so orkin just left and I have to say the techs name was Nathan and he was very very nice very…read moreinformative gave me a lot of tips and talk me through the process answered any questions I had I was very eerie about having a stranger walking around inside my house but he made me feel very conftorable and was very professional I highly recomend orkin as for first visit it went really well and I'm very confident that they will live up to the expectations

Orkin didn't install Ridge Guard screens on the first of the two houses that we had them treat for…read moremice. When I asked the branch manager Nathan Hastings why they did on the second house but not the first, he said "because of the pitch" of the roof. My response to him was, "It might be too steep for your men, but not for mice. We paid $22,000 for mouse exclusion and you leave the ridge vents open for mice to enter?" So if you have a roof with a 12/12 pitch, Orkin might not disclose that they will seal all other mouse entry points but not the ridge vents. The second house had a 1980-sq. ft. attic, and the mouse treatment was $22,950. They also treated both houses for termites at $4,000 each house. Matthew Calvin and Sid Way were very knowledgeable, and I give them special thanks for teaching me and sharing their expertise. The 2-stars rating is for being way overpriced.

Wow!!! What a TERRIBLE experience :(…read more Orkin didn't show up for their first two appointments when I signed up for monthly spraying of my half dozen vacation rentals. After finally showing up they come once in April and once in May....then NOTHING. They do not come at all in June. Finally on July 13th I call to cancel services and explain how they never show up (and also that our bug issue wasn't resolved anyway) and the agent tells me that I am signed up for services every 2 months and not every month! What!? Why would I do that- totally inaffective. So she says she has cancelled the account and all is good. So TODAY is SATURDAY July 24th- I wake up at 8:15 am to see an email saying that Orkin came to my vacation rental property at 7AM!!! Guests have windows without curtains and even when we had service with them they were told they could only come week days between 10am and 4pm!!! Now I'm getting calls from very angry people that they woke up to a creeper outside of their windows at 7am. Orkin is the absolute WORST! Currently spending another hour of my life on the phone with them to try YET AGAIN to cancel services with them. I was just given apologies (which are worth nothing) and reassured that now it definitely is cancelled. DO NOT HIRE ORKIN. BUNCH OF CLOWNS

Excellent service all around. Devonte is an amazing technician. Friendly, efficient, and…read moreprofessional. I've been using Orkin's services for the last few years and couldn't recommend a better company. They are great at what they do.

When we were selling our house our buyers used him for a termite inspection. It came back that we…read morehad evidence of termites and he would charge us $700 to treat them. A few days later the offer fell through so we called to cancel the termite treatment. His words were, "Why?!?! Well it's your call!". He was very unprofessional. We decided to have Orkin treat the termites instead because we have used them before and we knew nothing and have ever even heard about Shaffer's Pest Control. Orkin came out and spent 2 hours under, around, and inside our home. They could not find any evidence of termites and said they didn't know what he saw but it definitely was not termites and there was nothing there to treat. They took pictures under our house of the healthy wood and Shaffer's did not provide pictures of what he saw. He would have got away with $700 of our money. Never use him...untrustworthy!

From the owner: We are Shaffer Pest Control. Your newest and best pest control solution in the Tri-Cities. There…read moreis no job too big or too small. Give us a call and let us show you how pest control should be done. We have over 20 years experience in pest control and termite control. Shaffer Pest Control is what the Tri-Cities have been missing, a pest control company with integrity. Call us and get a free estimate within 24 hours. We will work around your schedule, 24 hours a day and 7 days a week. Give us a call and let us show you the difference. Member of the National Pest Management Association. Shaffer Pest Control Home Office P: (423) 297-8337

It is not fun having to deal with wasps and bees, so when I called bee leave pest control and Jeff…read moresaid he could come out immediately, I was thrilled. What a wonderful company. I am so happy that I found them. They have the best customer service and best prices and I would recommend them to everyone.

Great service , prompt and professional. Customer service at its best! Highly recommend to anyone…read morein the area.

The company is too expensive for the work ( & quality of work) they do. The shield they added…read morearound the house was glued on sloppy, and even cracked some of the foundation bricks while drilling the holes in the shield (and they say the cracks were always there but we when we bought the house a few weeks prior & the inspector spotted no cracks and nor did we. Also the monthly service is nothing. They QUIXKLY check the poison and QUICKLY spray chemicals and that's it. If weather is bad they skip on the outdoor service (which we still pay for) . They aren't thorough nor do they check details. They forget that each clients house is a HOME. I wouldn't recommend them.

I've had a recurring service with Orkin for several years. My tech missed his window today. Things…read morehappen and a simple text, phone call, or email would've been fine. However, I never heard from anyone. I tried to call every Orkin number online I could fine. The website says multiple places that customer service is 24/7 and it is not. No one answered locally or any of the 800 numbers. I finally got ahold of someone at the Nashville branch, I'm in Knoxville, and he was shocked that even he couldn't get someone in my area. If you can find another company that uses similar products at a similar or better price, choose someone else for sure Update: my tech never showed up. I tried to call all the Orkin numbers and none of them were answered on Saturday or Sunday despite being advertised as "24/7 customer service". I called the local office Monday morning and the manager, Kevin, was rude and dismissive. He was not apologetic and didn't seem to care or be interested in his tech not showing up. You would think it would be easy to notify everyone on the tech's list that he's not coming when he didn't show up for work. I was planning on updating my original bad review if the service was good today but it was not.

We have a large hornet nest and I called to inquire about having it removed. I was told it could…read moreabsolutely be done and they would also take care of house inside and out. An appt was scheduled for the following day. When the tech arrived he knew nothing about the hornet nest and said they do not offer that service ! VERY disappointed. My husband was told that I spoke to someone at call center who just wanted to sell services. Needless to say we will not be using Orkin​

Johnathan is the best exterminator I have ever had. I always ask him to spray instead of putting…read moredown the pellets. I don't like other people to come out cause they are not as effective. It has been 2 whole months in summer and SUPER HOT!! And so far, so good.

Excellent friendly service provided by Andrew Hall. Arrived as scheduled and completed all of the…read morerequested tasks.

Absolutely terrible. Their techs are lazy and don't spray well enough. Tech left spiderwebs and…read morespiders all over and acted so disinterested and plain LAZY!!!! Go get another job if you don't want to do this one! I paid $200 and got a crappy job. They said they'd send another tech out free of charge. Guess what? They send the SAME FUCKING GUY! Wouldn't recommend this service to my worst enemy. I'll be cancelling my service immediately and going to their competitor.

Anthony stines is our service agent, He's always friendly and a joy to talk to, The customer…read moreservice he provides and dedication to his Job and Company is unmatched and thats why we stay with orkin. I suggest a pay raise is in order. Thank you for everything Ross Mitchell

I called on Monday about a bees nest in the attic. i was told they could not get here until Friday…read morearound 4-6pm. 5pm rolls around and I call to get an eta on the exterminator. I was told they would be here before 6pm. 6:15 rolls around and the office in beaver wv is now closed and the exterminator never Arrived. I will now have to wait until Monday for the offices to open to call. horrible service if the exterminator was unable to arrive on the scheduled time we should have received some kind of confirmation.

Return to follow up and check traps. I had rodents in basement and attic. Easy to discuss and…read moreschedule with. Polite and curtious.

100% recommend!!! I had horrible water damage under my home. mold was growing, vents outdated,…read morewater rushing under my house every time it rained, installation was falling out and so much more!!! and then I found out Orkin helped that!! in less than a week the termite crew (Koen, Bradley, Kody and Cole) came out and completely encapsulated my crawlspace, gutted out all the bad, replaced the vents, added a dehumidifier, lighting all through crawl space, French drain, trash clean up, and tons more for only 14K! and they even offer military discount!!! this crew is amazing. if you need your attic or crawl space fixed, defiantly call them!!! I'm so pleased with this investment i our homes safety and it was so worth the price! now our home is safe from further damage, and our energy bill is even better since the heat and cold aren't escaping through our floor!! so thrilled with this crew!