The service I paid cash for was a chip repair. Safelite told me that the guaranteed the repair, or they would replace my windshield if the chip turned into a crack. Well, that is exactly what happened. When I returned to this location to have the crack addressed, they conveniently couldn't find any record of me having paid cash for a chip repair. I couldn't find my receipt so I was SOL. Looking back on this experience, I suspect the employee who did the chip repair for me picketed the cash I had paid. I can't think of another reason that there would be no record of me having gotten a repair done Edit: regardless of what the warranty on the chip repair was, you cannot actualize that if the business gaslights you about having serviced the vehicle in the first place. But thanks Safelite for the response. This was some years ago so I hope the responsible party is no longer employed with you. read more

If you want business, make it easy to book online or find a phone number to call! Would not allow me to book online without selecting a payment option. First option was 4 payments totaling $279 and increased if payments are extended. Finally found a number only to be quoted the same if paid in cash. When I tried to schedule they said no mobile service in my area because it is difficult to install my windshield. BS! It is a basic window, no sensors or extras that would be a challenge. And they did it once before at my place of work. Business lost for lack of transparency and lies! read more

Had to do an update: WORST CUSTOMER SERVICE EVER!' Never called back, had to call national service and they had a guy come out. He could not get to work. Said take to this other main shop on Jefferson and they will try one more time. He says take it Monday and they will try to recalibrate again Went on Monday lady made me wait while she takes with coworker about the weekend. Then says to me I can take you name and number and get back on when we can schedule you in. WTF, the guy that came out over the weekend said it was all set for today More run around. read more

Safelite AutoGlass - Error - Windshield Installation & Repair Near Me - Albuquerque, New Mexico

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Requested service for a windshield repair in Los Lunas. Selected the installation window from 8 until noon. By 11:30 I still had not received a text or phone call. I called Safelite and after battling their AI assistant, I was sent to a real person. They tried to get a hold of the technician and could not. The customer service rep called their shop. They said their technician had tried to contact me multiple times but could not so they left. I told them I had received no call, text or email and that the cell service in Los Lunas was unreliable. She made a note to have the technician speak to our front desk to let them know they were here and sent the technician back out. Three hours later I called them back after still not hearing from them. The customer service rep again told me the technician could not reach me and so they had returned to Albuquerque and that I would need to reschedule. She said she saw the note for the technician from the previous call and that the technician would be able to see it as well. I asked why they would not send anyone else out as there were still several hours left in the day. She replied that she didn't know but I would need to reschedule. I asked her to cancel my order and I will be finding a more reliable and professional company to do the work. I strongly advise anyone reading this to find a different company. If you like AI chat bots and poor customer service then try Safelite. read more

I love this company! I commute so my windshield gets dinged frequently & they've done 3 replacements for me. They schedule quickly & take care of insurance filing. Out of pocket has always been zero. I paid for it myself the first time as I didn't realize it was covered by insurance but the price is very reasonable & I even have a foreign car which is no longer made and the windshield has all the bells & whistles. I never have to wait for them to special order it. They are quick, efficient and will come to where you are. The techs have always been very pleasant and I've been comfortable with them at my home. I really can't say enough good about them! read more

Horrible service. Been 3 months since I reported a windshield crack. Two appointments cancelled. Asked to speak to a supervisor, who called me back and assured me it would be a priority. Two weeks later, still waiting. Super disappointed with the lack of service or care. read more

Incredible Service! Zach Crawford was so professional and helpful. This was the BEST EXPERIENCE. Our Auto Insurance actually made the appointment for us and paid in full . Safelite was very good about sending text messages throughout the entire experience, to keep us updated. If we have any future windshield chips, we will definitely go to Safelite! read more

Safelite AutoGlass - Zach was great! - Windshield Installation & Repair Near Me - Albuquerque, New Mexico

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Had a crack in the windshield start to increase in size - longer than the length of a dollar bill. I felt the service was great, and the staff were friendly. They were even able to transfer a toll sticker from the other window onto my new window. Based on age of the sticker on the window, not all toll stickers can be transferred. Overall, I was very happy with the service. While in the waiting room, I witnessed a very rude man come in 20 mins. late and complain to the staff. The staff kept their cool and were respectful and nice. The man stormed out after yelling and totally being out of line. read more

I was a little put off by the 3.5 rating but used Safelite (Albuquerque) because I had used them one time before and was satisfied with their mobile service. Well. First off, I booked my appointment from their website. They were super fast in confirming my appointment and handling the insurance claim details. They followed up with text and a phone call confirming my appointment and letting me know the technician would notify me when he was on his way. The technician arrived well within the time window. As soon as he arrived there were more text messages informing me that work was about to begin. Not only did the technician, George Coates (he left his business card in case I needed any follow up work), do an excellent courteous and professional job replacing the windshield, he vacuumed the car and cleaned every window cleaner then they have been since I bought the car. I am sorry some here had a bad experience. I highly recommend Safelite. read more

Don't get me wrong, the service performed by the mechanic was superb and all was fixed very well. The crap rating is due to the customer service member who was very salty when I entered. No greeting, no smile, nothing friendly, one word answers to my inquiries, and an all around butt! Miranda should take take lessons from her co-workers as they were nice but busy with other customers. I drew the short straw by having to be the recipient of her rude behavior and candid I professionalism. Based on that one experience, I won't ever go back and if needed, I find a different location. Even when I returned to pick up my vehicle, her crap attitude remained. Anyway, if she is the face when you walk in, I should have kept walking! read more

Wow - big "bad" company. You may only do business on line. Their recording doesnt even consider if you have a computer or ability to use one or not it simply disconnects if you ask to speak to a person! They must be rolling in business if they can cut out portions of the population that needs to discuss a quote. Arrogance. Will never do business with Safelite. read more

Had an appointment, showed up early. Waited 30 minutes, other customers got taken care of but not me. But walked in off the street and got taken care of. Asked what was taking so long and was told they don't always hear the page in the back. She makes another page for my technician, no one shows up after 6 or so minutes, finally leave and take my business elsewhere. Above should say Guy walked in of the street... read more

Advertising says Safelight works with the customer. Reality is you have to schedule an appointment to drop off your vehicle but that's not an appointment to get yout glass. It took them 8 hours to get my vehicle done. And they didn't communicate at all - I had to call them (their national line, who actually called and talked to them) at closing time to find out what was going on. That said, the local folks were polite and honest about the horrid scheduling policy and they seem to have done a good job replacing my windshield. read more

Got a new windshield for my 97 Subaru & they had no problems installing the glass! Nice to see out my glass...Tyler was very professional & explained everything. It was really reasonably priced & took about an hour. The place is sooo clean. Great service!!!! read more

Safelite AutoGlass - Very clean waiting area & immaculate bay. - Windshield Installation & Repair Near Me - Albuquerque, New Mexico

Set up an appointment for 12 -5 PM. Tech never showed up nor did he call to say he couldn't make it. I have not heard back from Safelite since, even after emailing the corporate office. The big national chains generally suck, and Safelite is no exception. Time to find an established local shop. read more

I am so thrilled with Safelite. I came across them because they are the preferred vendor of my insurance. On Friday my husband called to say that the windshield of our 3 month old truck was cracked completely horizontally from a large rock thrown from the tire of a semi truck on the interstate. Here we are on Saturday afternoon and Safelite is replacing our windshield in our driveway at our house for less than the cost of our deductible so our insurance won't even go up! The service has been spectacular. Yes, they give you a 5 hour window of when they expect to arrive for the repair. But the actual service technician called to let me know a window of an hour of when he could be there once his day was figured out. They also had really friendly email reminders and answered all of our questions. They took a stressful situation and made it a really smooth process. read more

Although not a state-of-the-art facility, the service was amazing, speedy, and super professional. The technician, Robert, did a great job explaining the process and expectations. Windshield repair was 30 mins. I'm extremely satisfied with the results. read more

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Immediate response to quote request. Excellent communication. Igor was on time, efficient and thorough. Courteous to boot. I 'd use them again read more

I was in New Mexico and driving cross country. The place was only 10 min from the hotel They took me in first thing in the morning and within an hour we were back at hotel and ready to continue our drive. They were efficient, polite, and friendly read more

I use Safelite via USAA, how easy and efficient! I received emails and texts, and the web based scheduler was easy. I got timely notice from the tech Joe, who was very professional and explained everything well. Will use again for sure! read more

Safe lite technically fixed the rock chip in the windshield however, ascetically, there is glob of resin that remains visible in the windshield. Not the best but I guess not the worst repair. read more

it was amazingly good service. It was very efficient and professional from beginning to end.Robert M did a great job. The reason for the great rating, he kept me engaged during the whole process to replace the Windshield. read more

Overall experience was great! It was easy to make an appointment, reschedule, and have the windshield fixed in a timely manner on the day of the appointment. Staff is professional and friendly. They provide updates throughout the day via text and there were no surprises. read more

Robert was Fantastic! I was super impressed by the service and attention to detail. The previous tech for my last windshield left a bunch of black sealant splattered around the outside of the install area on my paint. Looked terrible. Robert took the time to clean that up along with the new install. Nicely done! read more

I need someone from this branch (6644 Caminito Coors NW 87120) to call me ASAP. My name is Jonathan and I brought a 2006 Altima in that was damaged at this shop. They do not have a direct contact number and won't even answer the corporate office half the time. Multiple occasions I have had to wait while someone from corporate tries to contact them. They damaged the paint all along the top of my car and also damaged trim pieces. It then took them around 2 months to replace said pieces and now I'm driving and they pop right up again due to incorrect install. The first time the technician Nick tried to glue on my trim pieces and now when he comes back to replace my parts he didn't even replace the clips to hold it down. As I'm driving down the road and hit a bump this piece pops completely off the top off my roof. Absolutely ridiculous and also they still haven't returned my calls about fixing my paint that they screwed up. If you are reading this DO NOT USE THIS SHOP. I will be contacting BBB soon if these issues are not taken care of. read more

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The lack of communication that this company has is ridiculous. We were first told we would have our drivers side window Monday now it's Friday and it's still not in. You guys are a joke- don't give people dates when you can't follow through with them!!! read more

Great service! Fixed two rock chips and got new wipers. Had to get one rock chip fixed again because the first place I went to did a poor job. This place has friendly excellent service. read more

I jade Safelite come to my place of business for my glass repair. I called for an appointment on Monday and had a new windshield on Wednesday. Paul provided fast, punctual and friendly service. I am 100% satisfied! read more

If I could I would give negative 5 stars it took a week to get someone out to my house to replace a broken window they charged me to replace it but only replaced half of the sliding window. The guy said he didn't see that the other half needed to be replaced as well and is going to have to charge me again so double what he quoted me and all management said was that she could give me 20% off the second time. I should have to pay the second time PERIOD!!! It's not my fault they're Incompetent. They did get it finished same day. read more

Highly recommend this location. They did a fantastic job changing out a cracked windshield on my SUV while I waited, in very little time. I had called my insurance to find out if it would be covered, but decided to pay for it myself because it was less than our deductible and I don't want my rates to go up. The insurance representative recommended Safelite, so I scheduled an appointment online and they honored a coupon code I found online. read more

My Honda Pilot took a random bullet while I was shopping in the Costco on Eubank. My insurance company recommended Safelite. I made an appointment, got a confirmation email and text. I got there early. When it came time for my appointment, I checked in. After waiting about a half hour, I was told they had sent the wrong glass and I'd have to reschedule. So I recheduled for a week later, again got confirmation, again got there and was told they didn't have the correct glass. There was no management there at all! They said they'd try to find the glass and call me. They never called back. It is a fifty mile round trip for me to go to Safelite. Never again! I called my Honda dealer and got a recommendation from them. Horizon Auto Glass. read more

I had a good experience until a piece of the moulding flew on the freeway a couple weeks later! This caused a big headache due to the loud noise and trying to get it replaced. Safelite took care of it, but I would go to the main shop and not this one. The technician messed up and didn't properly install the moulding. Save yourself and go to the main shop read more

There was a small crack on my windshield and the person who worked on it did an extremely poor job. I am not sure if the person was pressed for time or what, but it wasn't well done. read more

Got numerous texts, drop your vehicle off between 7:30 and 10:00AM. Got there at 7:25 (drove across town) only to find they don't open until 8:00! Still can't get a live person on the phone. Do you trust your vehicle with a company that can't tell time and doesn't know their own hours? I don't! read more