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    Safelite AutoGlass

    2.7 (130 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Safelite AutoGlass

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    3 More Services

    Auto window replacement

    Auto windshield repair

    Auto windshield replacement

    Safelite AutoGlass Photos

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    Nicholas N.

    Update, after about 5 weeks of attempts to get a hold of someone at Safelite and getting the run around on if we needed to open a warranty claim or have the entire transaction voided and process a new windshield repair, we were informed that Safelite would reverse the original transaction and deductible and replace the windshield again as a fresh incident given the repair was not successfully ever completed. Part of the delay was that no one could ever get a hold of the Capital Heights, MD store as no one answers their phone, we were even told the district VP/manager would personally call me but never did. We insisted to go to a different location for the repair and they kindly accommodated me to have it done at Alexandria, VA (they were wonderful and we gladly drove an hour each way to avoid using the Capital Heights, MD location again). We were finally set to get the windshield fixed on 10/10/22, nearly two months since this situation started and we were told that Capital Heights would be refunding the deductible we already paid and to pay a second deductible at the point of service in Alexandria, Virginia. We did that and the windshield repair was wonderful at the Alexandria, VA location! A few weeks went by without a refund from Capital Heights from the August deductible paid on the incomplete repair, and we opened a credit card dispute. Our credit card company refunded the initial deductible. We though all was well...and that we could move on from the 20 plus hours of customer service nightmare we had been through for a simple windshield repair. We started receiving letters a few weeks ago from Safelite trying to collect the deducible from the original attempted repair in August 2022. We called in an explained the situation and told their invoicing staff that it was a mistake and to please investigate because the repair had to be done twice but we were not paying twice. Today we received a letter noting we will be sent to collections in 10 days if we do not pay them back the August deductible-- pay them twice for one windshield repair! Please beware of this company, there is no ability to fix any customer service issues. They will threaten to send you to collections even when they put in writing you will be refunded for a charge and you do not owe, and resulted solely from their incompetent work.

    New inflated price aka shell game

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    20 days ago

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    Thanks for the love and kind words, Michael!

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    Photo of Rae M.
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    2 months ago

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    Thanks for the love and kind words, Rae!

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    2 months ago

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    1 month ago

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    We appreciate you beyond words!

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    26 days ago

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    6 months ago

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    4 months ago

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    5 months ago

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    1 year ago

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    3 years ago

    Helpful 5
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    1 year ago

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    7 months ago

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    1 year ago

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    Happy to hear our team took such great care of you.

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    Photo of KJ J.
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    11 months ago

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    We're sorry for your experience and appreciate your input.

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    10 months ago

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    Sorry for your experience, Shera. We'll reach out for more info.

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    11 months ago

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    Your support means the world to us! Thanks for the love.

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    2 years ago

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    3 years ago

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    1 year ago

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    William, we regret you were unhappy with a past experience with us.

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    2 years ago

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    4 years ago

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    2 years ago

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    1 year ago

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    Thanks to Donnell for being careful and considerate with your service.

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    3 years ago

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    Photo of Nicole S.
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    3 years ago

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    We're grateful for your feedback, Nicole!

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    2 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    Photo of Tutti S.
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    7 years ago

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    2 years ago

    Me están cobrando algo que ya pague no es posible que pague 2 veces espero me resuelva este asunto

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    2 years ago

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    6 years ago

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    3 years ago

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    We appreciate your feedback and understanding, Renee!

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    7 years ago

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    We're happy to hear you had a great experience, Courtney!

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    4 years ago

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    We're glad you're happy with the service, Brian. Thanks for sharing.

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    6 years ago

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    3 years ago

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    4 years ago

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    Page 1 of 4

    Ask the Community - Safelite AutoGlass

    Review Highlights - Safelite AutoGlass

    I had a very good experience with the staff and overall quality of work at Capitol Heights Safelite.

    Mentioned in 2 reviews

    Read more highlights

    Safelite AutoGlass - autoglass - Updated July 2026

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