My second visit after a full windshield replacement back in December 2025. Well, after six months a rock out of nowhere chipped my windshield! I must tell you, my spouting of expletives and frustration lasted all of 5 seconds. My next thought was to visit Safelite to see if they could help and boy did they! Technician Donnel Jones took one look at my windshield and calmly stated 'oh sure, we can fix that'. In fact, Safelite made the appointment on the spot and within 1 hour; I was back on the road with a repaired windshield. Thank you USAA and Mr. Donnel Jones and the staff at this location for making this a very pleasant experience. Mr. Jones' experience and customer service was exceptional and above everything I anticipated from Safelite. The staff was very patient and informative about my options and what to expect from their service. I highly recommend going here for great customer service and great value for windshield repair or replacement! read more

I had a very positive experience with Safelite Auto Glass. About a year ago, a rock hit my windshield and left a small crack. Fast forward to recently, and that tiny crack had grown to about the size of a quarter. I scheduled an appointment for a mobile repair, but literally overnight, that quarter-sized crack expanded even more. When I called Safelite, they were able to move my appointment up, but at that point, a full windshield replacement was necessary. That turned out to be the right call, because the crack quickly spread from one end of the windshield to the other. Sigh! I arrived about 30 minutes early, and my technician was able to take my car right away. He let me know the process would take around three hours, and he was spot on. The waiting area was spacious and comfortable, with a TV and a coffee/water station, which made the time pass easily. Once everything was completed and recalibrated, I was invited to inspect the work. They did an excellent job on my windshield, and I really appreciated the extra attention to detail. He was even able to transfer my car's insignia from the old windshield to the new one. Overall, a smooth, professional experience from start to finish. I would definitely recommend Safelite. read more

Extremely disappointed!!! DO NOT USE THIS SERVICE!! A couple of years ago I needed windshield replacement and someone from Safelite alleged he was unable to perform the work without removing a piece from my vehicle. I gave him permission to remove the piece. He replaced the windshield. transaction complete. I was not completely satisfied, but no fuss, at least I had a quality windshield Today. I was excited when the Capitol heights Safelite technician knocked on my front door, but my excitement was quickly deflated when he informed me that he was instructed not to do the job at all because the piece that was removed by Safelite a couple of years ago was not on the car. One has nothing to do with the other!! If they could change the windshield a couple of years ago, they can absolutely change the windshield now?! I made an appointment almost a week ago, so they wasted my time, impaired my ability to be mobile, and because I paid in advance, they wasted my money!! I rarely complain about anything, especially not in public, but this infraction is unforgivable I need remediation for what amounts to more than an inconvenience. Look at all my other reviews. You'll notice I'm not a complainer. This however, was horrible and must be reported. When I called to talk to a human, both numbers led me to dead ends. I could not even leave a message. I cannot imagine worse service. Use this service at your own peril. read more

Great experience from all aspects. Front desk polite and efficient, gentleman collecting my keys was on time and explained the process. Very happy with the results, would higly recomme read more

Appointment scheduled for 6 June from 0800-1300. I received 2 emails, 1 phone call and 3 text to remind me of my appointment. I wasted all day Sat waiting for the tech to show up, nothing, no call no email nothing. i called the provided number and no one could contact the shop, still no answer. read more

DO NOT GO TO THIS LOCATION! Scheduled windshield repair on 12/4/25, had a tech come out and replace glass but BROKE MY REAR VIEW MIRROR and the manager Summer REFUSED A REFUND OR FURTHER WARRANTY REPAIR! They literally made my car unsafe to drive and charged $412.60!! Be warned, customer service can't issue refunds! 12/4/25 - scheduled initial appointment for glass repair 12/8 /25 - tech #1 bring the wrong glass 12/12/25 - tech #2 & 3 break the mirror (it was hanging by a wire) and lose pieces of the mirror 12/18/25 - warranty service for mirror, no fix, techs and manager start blaming me for missing mirror pieces 12/23/25 - called customer service for a refund, they contacted the manager (Summer) and said she would call back. They said that REFUNDS CAN ONLY BE APPROVED BY THE BRANCH MANAGER, NOT CUSTOMER SERVICE. 1/5/26 - still no call from manager Summer, so I went to the location to talk to her. She said, "We can't take any responsibility for that" and that they shouldn't have completed the service at all and had a conversation about other options. But they completed service WITHOUT that conversation. She blamed me for the mirror and refused a refund. GO ANYWHERE ELSE for windshield repair, they will break your rear view and then blame you for it and refuse a refund. They don't want to fix your car, they just want your money. read more

After being quoted a price of $477.31 when the technician got here I was told that it was $544 and some change being charged for a recycle fee and a windshield wiper sensor is ridiculous They are expensive and after being quoted a price that was what I expected to pay this is not the way you expect to do business with a reputable company read more

WOULD GIVE ZERO STARS WOULD NEVER RECCOMEND I was lied to on price and services were added without my knowledge. The service took twice as long from the hour and a half that was quoted. They broke my windshield and left broken glass everywhere in my vehicle including air vents. Refused refund or any compensation. My car now is unsafe to drive. Would not recommend anyone to go here ever! read more

The lady "Alexis" who calls you to confirm your appointment is unfortunately the same lady who checks you in upon arrival. She didn't acknowledge or even make eye contact with me while I stood for two or three awkward minutes (only 3 feet in front of her) on the other side of the window. Then when I finally dared to ask her "Hi, is this where I check-in for my appointment?" she gives me the extra large bucket of attitude, rolls her eyes and says "can you give me a minute?" Just replace her with someone who actually has customer service in mind when they report to work each morning. God forbid someone who likes people be the person responsible for greeting... people Meanwhile the actual technician Devonte was outstanding. Came and greeted me, walked me to my car to inspect the windshield damage. Explained the entire process in detail. Answered my questions. I was very impressed with him, and he completely flipped my experience. I also saw and heard another technician doing the same with his customer. Safelite Auto glass in Capital Heights is very good at what they do. Alexis at the front desk, not so much. read more

I'm on the highway a lot these days, and for the first time ever, I got a nasty nasty crack on my windshield thanks to a rock flying from a big truck one day. I found Safelite through my insurance and scheduling was a breeze. I got confirmation that the appointment was scheduled almost immediately, and I got text reminders every few days. It's pretty cool that I didn't have to take my car anywhere and they came to me. The time frame my person was supposed to come was 7:30AM-12PM, and I got a call at 8:50AM saying he was 20 minutes away. Bruce came on time and told me how it was gonna work, and just asked me to unlock my car. Then I went inside and was able to watch him from my office window. He finished within an hour as promised, and yay, now my crack is gone! While he was working, I got a text that let me load my card so I wouldn't have to do it on the spot. And once he finished and answered my questions, the payment was processed and we were done. I can't imagine how this could have gone any better, and this is the first time I've had someone come to me for car work. What a convenience! I will do my best to avoid flying rocks in the future haha. read more

Yes, Safelite replaced the windshield on my brand new car--but that's where the positives end. During the process, they either broke or forgot to reinstall a part, and it's been a nightmare ever since trying to get it resolved. I've called over 5 times, and each time I'm routed through an outsourced agent who can't ever get in touch with the local shop. It's been more than a week with zero clear answers, no follow-up, and absolutely no sense of urgency on their part. The lack of communication and accountability has been incredibly frustrating. For such a well-known company, I expected a lot more professionalism. read more

So bad. They charge hundreds more than any other glass repair service, and with horrible service. They gave me a 5 hour appointment window and didn't show up until 2 hours later and I couldn't get anyone on the phone until an hour after they were already late. Your glass will get fixed but my glass doesn't even have tint to match so it looks horrible and again they charge way more. not only was my morning schedule cleared, but my whole day was basically wasted because from the time I woke up to be ready until the guy left was 8 hours. Save your money go somewhere else. read more

Stopped by on my way back from a road trip after getting a nice windshield split courtesy of a rock flying around I-95. These guys filled and sealed the damage in less than 30 minutes and were easy to work with. read more

I made the appointment on Monday for dropping my car off on Friday morning. They said to drop it off by 9:30 am. I dropped it off at 7:45 am. Around 10 I got a text message that my appointment had been cancelled. I immediately tried to call, and AI gave me the run around for about 10 mins before I could actually talk to a person. The lady said, "sorry, this happens sometimes," and she called the actual location to fix it. The shop closes at 5, I arrived back at 4:15 and they had JUST STARTED MY CAR!!!! So now I'm stuck here. Why did I drop it off at 7:45 if they were going to do my car last? read more

They created damage to the body of my vehicle, didn't bother to tell me. When brought to their attention, I was told to get quotes for repair. I have gone to two places for a quote, one place at their recommendation and the second at my choice, which they also suggest. Both quotes came back for the same amount. I was told they feel the quotes are too high and that "I'll get a call back in an hour"​​ after the manager speaks with upper management. It's a week later and I'm still waiting...​ This issue has been going on for a month. read more

If Your windows get cracked or someone breaks in Your car this is the place to go .If You are waiting for insurance coverage they can give You a clear temporary covering for Your window . Their people are knowledgeable their installers top notch and they have good free popcorn on top of that read more

Inadequate customer support Poor follow up and follow through Passes the blame instead of taking accountability Unwilling to do what it takes to make things right when the company is at fault. I wish I had come to Yelp first. It would have saved my the anxiety. read more

Update, after about 5 weeks of attempts to get a hold of someone at Safelite and getting the run around on if we needed to open a warranty claim or have the entire transaction voided and process a new windshield repair, we were informed that Safelite would reverse the original transaction and deductible and replace the windshield again as a fresh incident given the repair was not successfully ever completed. Part of the delay was that no one could ever get a hold of the Capital Heights, MD store as no one answers their phone, we were even told the district VP/manager would personally call me but never did. We insisted to go to a different location for the repair and they kindly accommodated me to have it done at Alexandria, VA (they were wonderful and we gladly drove an hour each way to avoid using the Capital Heights, MD location again). We were finally set to get the windshield fixed on 10/10/22, nearly two months since this situation started and we were told that Capital Heights would be refunding the deductible we already paid and to pay a second deductible at the point of service in Alexandria, Virginia. We did that and the windshield repair was wonderful at the Alexandria, VA location! A few weeks went by without a refund from Capital Heights from the August deductible paid on the incomplete repair, and we opened a credit card dispute. Our credit card company refunded the initial deductible. We though all was well...and that we could move on from the 20 plus hours of customer service nightmare we had been through for a simple windshield repair. We started receiving letters a few weeks ago from Safelite trying to collect the deducible from the original attempted repair in August 2022. We called in an explained the situation and told their invoicing staff that it was a mistake and to please investigate because the repair had to be done twice but we were not paying twice. Today we received a letter noting we will be sent to collections in 10 days if we do not pay them back the August deductible-- pay them twice for one windshield repair! Please beware of this company, there is no ability to fix any customer service issues. They will threaten to send you to collections even when they put in writing you will be refunded for a charge and you do not owe, and resulted solely from their incompetent work. read more

Safelite AutoGlass - Auto Glass Services Near Me - Capitol Heights, Maryland

Incompetent rude non-caring of customers and their cars took a car there years ago and reading these reviews still the same thing I would never ever ever go to that location better off with Annapolis. Better off Virginia better off of anywhere but there nothing has changed. read more

To begin the technician was great! And I had no problems with the installation. But that's when everything began to go downhill. After ordering the replacement window, receiving an appointment and paying for my new windshield on their website safelite.com. I was told after they completed the work at their Capitol Heights facility that I owed $400 more extra!!?? They told me that I chose the wrong windshield. When I told them that 1) there was no option to have me even CHOOSE a windshield and 2) I entered in my VIN number which the website automatically chose supposedly the correct windshield for me! Her nitwit response again was well you chose the wrong windshield. I asked to speak with the manager on duty Sommer Wilburn and she being equally dimwitted and not helpful told me that she couldn't do anything. When I requested a work order with my signature authorizing the work to no ones surprise she was unable to produce it. To add further insult she said that my account was sent to collections for payment. Mind you that my windshield was repaired on the 4th of Mar and was sent to collections for non payment for the alleged remaining balance in less than 2 weeks! She did offer to give me the invoice for the work performed but it was an invoice dated for yesterday instead of the day the work was actually done which was 2 weeks prior! This shop is an utter and complete cluster fxck run by imbeciles who are running a shell game on their customers. They honor the online price and agreement but once you enter their shop they do the ol' swithcaroo on you to fatten their pockets. I can't say this strongly enough, STAY AWAY from this shop! They don't have an overall 2 star rating for nothing. They are scam artists and their District Manager Fredy Henriquez is no help and allows it. read more

Safelite AutoGlass - New inflated price aka shell game - Auto Glass Services Near Me - Capitol Heights, Maryland

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I came yesterday for a windshield replacement. All of the staff were friendly. The work performed was satisfactory. So far so good. The only downside was the wait time. My appointment was at 11:00. I checked in at 10:50 and was told someone would be out to get my key. At 11:20, the rep asked if anyone came out and I stated no. 3 minutes later, Clarence came out and introduced himself. He explained what would happen and gave me a time estimate. He said he would call when my car was ready. He did exactly what he said he would. The wait time would not have bothered me at all if I didn't have to get back to work. Hopefully there is no next time, but if it is, I will plan accordingly. read more

My experience with Safelite was great. I got an appointment the next day at my home which is very convenient. The Safelite technician, Jayvon, was amazing. He was polite, professional, and fast with my glass replacement. Thanks Safelite. read more

Donnell was my technical who installed my window replacement, he was great. However the window should have been replaced a week before however the incorrect window was placed on the van during my first replacement which didn't take place. I am thankful that my first technician took the time to cover my window while I waited for my new window. overall everything worked out well. Thank you read more

After a few hiccups with scheduling, parts, etc, i was finally able to get an appointment. Brian was my assigned technician and he was amazing. He was very friendly and explained everything thoroughly. He took his time, and the complete replacement only took about an hour. Very pleased with the work done. Thanks Brian for a great job!! Also thanks to Summer for her customer service read more

My service was months ago but just now getting to leaving a review. Scheduling the appointment was the most annoying part. I forgot the name of the lady on the phone but it wasn't professional and I could hear a lot of personal conversation in the background. My service tech, Travis, was great with communicating with me the day of. He was on time and explained my service. Next time I will make my appointment online instead! read more

Made an appointment and Safelite said a tech would arrive between 1:00 and 6:00 pm, and that I would receive a message with the identity of the tech and that the tech would notify his eta, I received no message, no text, no call and no technician. Wasted an afternoon waiting. read more

Went on website sunday and got a next day appt! drop off was easy and quick. Picked all day drop off and I needed to be prepared to have there all day! but window was in great condition when I picked up! Front desk staff was short and not so welcoming but over all I would definitely recommend them! read more

We have used Safelite AutoGlass in the past, and we have been very satisfied. Today we have been treated so horribly by Safelite AutoGlass that it is "safe" to say that we will never use them again. Booking appointments online with Safelite is straightforward and convenient, and they offer (for an extra fifteen dollar fee) a 7:30 am, first appointment of the day. I happily paid the fee and scheduled my day accordingly, figuring that I would have my vehicle available, with its new windshield, somewhere in the nine o'clock hour. 7:30 am came and went, and we never never received a service person or even a phone call to tell us that they were running late. At 8:15, I finally called Safelite inquire about the status of our appointment. I was told that the service technician was on his way to our house, and that he was "just about to call us regarding our appointment." I told the receptionist that I thought it was unfair that we paid an extra fifteen dollars to have a seven-thirty appointment, and I requested to have that fee waived. "Hold please," was her response. When she came back on the phone she informed me that the fee only meant that I would be the first to receive service that day, somewhere between 8:00 am and one pm. I told the receptionist that her information was contradicted by the online booking information. "Hold please." When she came back she said that the fee would be waived. What happened next is why we'll never use Safelite AutoGlass again. At nine am, a Safelite AutoGlass truck pulled up in front of the house. The driver then pulled into a neighbor's driveway, turned around, and went elsewhere. I thought he was just turning around to get a better angle into our driveway. Instead he disappeared and never came back! I called Safelite again at one pm, and I was told by "someone" answering phones that she was on the phone with "the shop," and that she'd call me right back. She never called back. I called again at 1:30 pm, and I was told that the woman with whom I spoke at one o'clock had canceled my appointment! I complained bitterly because that woman had no right to cancel the appointment. I was put on hold for half an hour by "Daniela," at the shop. She came back to tell me that a technician will be at our house BY FIVE PM! My day was completely ruined. Whether my windshield receives service or not, this is a shoddy way to run a company, and Safelite may never see our business again. Update: Our service technician was a very affable young man named Sean. Sean called me at five pm to let me know he was en route, running about forty minutes behind. He arrived at 5:35, and did a wonderful job for us. His efforts went a long way to repairing the damage done by the folks answering the phones. Before today I would have never considered anyone but Safelite to service our windshield replacement. Losing my plans for this day, thanks to the shoddy customer service of those answering the calls at Safelite, will definitely make me consider other options the next time I need windshield repair/replacement. read more

This is the best customer service experience I've had in a very long time. The back window of my car wash shattered, and I was quickly and easily able to book an appointment online for the next day. The service was outstanding -- thank you, Zachary -- and everyone at the front desk was ultra professional, quick, and easy to work with. The cost was significantly lower than going to the dealership, and the timing was quick and impeccable. I was sure it was going to take a long time and there would be too much damage. Less than 24 hours later, Safelite repaired and replaced as promised! And it was nice to have it done with a smile. Thank you, thank you for making life easy for once. Note: I did the general "drop off" without selecting the time, and they get it done between other services. read more

First off giving them a star is pissing me off. They came to fix my car & the technician broke the middle piece to my car. I've been trying to get it fixed for almost a month now. The manager Summer seems to never return calls or answer & Connie has the worst attitude, customer service, & cannot problem solve. After making an appointment for 8am they confirmed they ordered the wrong parts. Connie then states that she cannot help me. After getting loud with her telling her what's been going on she closes her window & ignores me. This is piss poor. All my electrical wires are hanging & I have young children. The experience was terrible from start to finish. Somebody needs to fix my car. read more

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Receptionist was friendly and professional. Waiting area was comfortable with a TV and complimentary coffee. The technician did a great job installing my new windshield. He was did a great job of keeping me informed about what was being completed and how long it would take. The windshield replacement was completed efficiently and swiftly. My only complaint...the manager only and spoke to certain people in the waiting area and repeatedly overlooked others, myself included. Speak to all or none, there were only a handful of customers. Way to make a customer feel valued. read more

Me están cobrando algo que ya pague no es posible que pague 2 veces espero me resuelva este asunto

It might get some business if you could talk to a human being on their customer service number. It's just voice carousel nightmare. I didn't need a window replaced but resealed. read more

Safelite shouldn't advertise safety modifications if your technicians aren't following suit. I had an appointment today to get my windshield repaired. Jeffrey arrived with mask protecting his beard and not his mouth and nose (camera to prove). He also continuously kept walking close to me. So much for 6 feet social distancing. He made me feel uncomfortable. Jeffrey explains he couldn't complete my repair because it was too hot and didn't offer any solutions other than rescheduling. When I spoke with Customer Service for Safelite and Geico, I was told what steps Jeffrey could have taken to complete the repairs.  I have since canceled my appointment on Friday and will not either do business with Safelite. False advertisements on Customer's safety and not being truthful on service. 1st time experiencing windshield crack and 1st time being in contact with Safelite. I will be deferring Family and friends to choose your competitors. read more

My service was great! Both techs were very professional and fast. The only reason that I didn't give a 5 rating is because when I submitted the claim that asks if the damage/crack is bigger than an dollar bill (which it wasn't) the 1st tech determined that it needed to get be replaced because of the cracks (maybe have us consumers send a photo to make sure a replacement isn't need). I waited a few hours for the tech only to have to reschedule. The 2nd tech came and installed but, I had to still go to a safelite location to have cameras calibrated. I just should have probably taken it to a location instead of trying to do on-site repairs/replacement. But, all in all my service was good! read more

I made an appointment online and chose the morning window between 7 and 10 AM. I received multiple text messages updates which was great and they assigned 10 AM as my drop off time. I checked in about 10 AM on the dot and waited 30 minutes to speak to a technician. The process when I checked in was just me being asked my last name and a technician will be right with me and nothing more. Sense I'd self served & put it in all my details online in advance I guess there was not much to speak about anyway. My car was ready in about an hour and 15 minutes I came back paid, was explained my warranty, tested out the window and went on my way. Technician 758. read more

Safelite AutoGlass - Busted my whole window & stole leftovers and peanut butter crackers!! - Auto Glass Services Near Me - Capitol Heights, Maryland

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I am pleased overall with the repair . The technician, Travis, performed the repair and did let me know that the result would not totally be invisible but would prevent the damage from growing larger. Scheduling was very easy and convenient for me and my schedule. read more

Very satisfied with the service at Safelite. My windsheild was impacted and then started to crack on an out of state trip. I initially called my insurance company and they set me up with an at home repairman from Safelite. He came and inspected the crack. Because of the spread of the crack. He couldn't fix it and advised that I would need a new windshield. So, as we moved deeper into the shutdown due to Covid-19. I wanted to get the new windshield, and done quickly. I called Safelite, set up the appt., and it was all smooth. From the drop off of my car, to the cost, to the workmanship. I really don't remember the techinicians name who worked on my car. But, he did a great job! Thank you sir. read more

Safe life Repair on Richie Marlboro road. 11/13/2023 I had my window repaired By Nick, I had a great experience having my window fixed the ladies at the front desk really nice and helpful even when didn't take long either. I was about to leave it was one spot that needed to be fixed called Mr. Nick back he apologized and fixed and I was very pleased! read more

We contracted Safelite to repair the back window of a Chevy Express van. It was a mobile repair order and the technician showed up at our location and replaced the window in about 5 minutes and then left. It was a small 2'x2' window. The window replacement was ok, but the service guy (Michael, ID 1808-357), left shattered glass everywhere (inside the van and outside on the ground. It was kind of unbelievable to see that. Not even an attempt to clean up. Nothing. We ended up cleaning it ourselves and almost cut ourselves on the sharp glass splinters. We spent more time cleaning up the mess he made, then the time it took him to replace the window. Not sure if that is a Safelite problem in general or just the Capitol Heights location. In any case, our advice would be to stay away from the Capitol Heights location. Not good at all. Very unprofessional. read more