Stay far away from this business, the gentleman gave me a estimate over the phone and told me to…read moremake $100 deposit. We set up a date to do the repair and then his technician told me that he cannot do the repair which was fine but he refused to give me back my hundred dollar deposit and then he just blatantly refuses to pick up my call and when I do get a hold of him, he got mad at me frustrated and he hung up my phone that is not good business practice

rapid response, punctual! Loved my service! I will be…read morerecommending, thanks again!

Responsive via phone & text. Kept me updated about arrival time. Explained the process well.read more

Great pricing! Mike has done quite a few repairs for us over the years. Very honest business, he…read morelooked at a few chips on a car we purchased and told me they were previously repaired and didn't need service. Highly recommend!

Clear communication and a great, fair price. The other big glass replacement companies state that…read morethey need to do recalibration, but Mr Glass said they only need to do recalibration if there is an error after the windshield replacement. I would definitely use them again.

They get you in same day and take care of it at home. Driver side window replaced quick. Great…read moreservice

I had a very disappointing experience here. The representative was rude, condescending, and…read moreunwilling to answer questions. I asked about the windshield glass they planned to install including the model and manufacturer because I had legitimate concerns about quality based on my research. I was told it was in stock, then a few minutes later told it wasn't. That inconsistency was concerning, but the dismissive attitude made it worse. An informed customer should be respected, not talked down to. He made it clear that questions weren't welcome. He clearly has a bad attitude and doesn't like to answer questions. I genuinely was going to proceed with them, but after the way he spoke to me it was unacceptable. I would never recommend them to anyone. For a business that claims, "As a local, family owned business, we put our customers first," the, truth is quite the opposite. Also, sort reviews by newest. You will notice there is little to nothing from 2026 and the past few months, which says a lot. Definitely disappointed and would not recommend.

I had water leaking in the rear window of my car. I called two shops and was told by one that the…read morewhole window would have to be replaced otherwise they would not be able to warranty the work- $465. I was told by another the seals needed to be replaced- $345. International Auto Glass asked me to bring the car in so they could take a look. Turns out it that the brake light located at the top of the rear window was loose and allowing water inside. They tightened it down and it solved the problem. Not accusing anyone but, that possibility was even mentioned by the other two shops. On top of that, Johnny didn't want to take any money until I insisted on buying lunch for his crew. Honest broker here, folks.

From the time I brought my vehicle in and until completion I can't say enough about the service…read morethat was given. I was always informed by text twice a week the status of my vehicle. I was pleasantly surprised they got the work done a couple weeks early. From the receptionist to the manager this place is top notch. My car looks fabulous - they went above and beyond. I pray no one ever hits my car again, but if it happens, I know where I'm bringing my car. Thank you so much!!!!

If you want more damage on your vehicle not caused by you, GO TO GERBER! After painting all 4 sides…read moreof my brand new SRT8 car due to vandalism, Gerber put a soft ball sized dent in my LF fender and said that was there!! After getting lawyer and police involved they finally owned up to it!! This Gerber is a joke of a body shop! The paint was about 5 shades off!! Shop manager and office manager's are liars!! Don't listen to your insurance company if they recommend GERBER!! Another One star review for Gerber!!

Needed the windshield replaced on my 2020 Honda Accord. Worked with Serena throughout the process…read moreand everything went flawlessly! Auto Glass Masters was recommended to me, and I will definitely share the same recommendation forward. So different than my last experiences with Safelite. Outstanding service! Thank you for doing exactly what you said you would do!!

Scratched the dash and new windshield has scratches in it. Went back and forth saying they took…read morephotos before working. Well my camera shows them working BEFORE the photos were taken. I wouldn't use again even though I see some good reviews and was referred to them. I'm an honest person just requesting honest business now left with a scratched dash and scratched up new windshield. What can I do but leave a review as there is not a positive response from the company to my experience.

Had a work order put in this morning, received confirmation and a copy of the work order and a tech…read morenever showed. I called the store and was assured a tech would still be out even if it was after the window of time they gave me. Ok- cool. No problem. Then the Rep put me on hold to get ahold of the tech only to get back on the line and tell me a tech was never sent out for my work order and it's now too late in the day to have someone come out. I called back to reschedule and was told "well you should've called after you didn't hear from anyone." Dude what? Lol Rescheduled with a different location at a later date.

Very disappointed by this company, had a quote for windshield replacement for $323. When I went…read moreback for second time [as first replacement had a scratch,]they jacked up the price of glass claiming there was a price increase since my quote! The new price this morning was $512. I called customer service and got a price of $351. Still not acceptable

Noticed that the windshield trim on drivers side was loose and making noise on my 2012 Infiniti…read moreFX50 Sport. Was going to bring it to Infiniti to get it fully assessed and fixed but the dealerships outsource this type of thing and I wanted to be sure it was done properly. Scouted around the Northshore looking for someone with a stellar rep and Windshield Pros is who kept coming up as the best rated so I figured I'd give them a try (Lombard). I called and explained the issue and the office manager could not have been more helpful and accommodating (she's definitely a credit to their operation). They squeezed me in 1st thing in the morning next day at their shop and the owner (I believe) himself handled things (personable, friendly, incredibly knowledgeable, and by all accounts truly trustworthy). He brought me into the shop to explain a few issues after assessment and was able to fix it without needing to replace all of the expensive pieces necessary. I was fully prepared to replace everything and get a new windshield and new trim pieces but after working his magic it turned out to be unnecessary for the time being. Honest, quite knowledgeable, and very good at what they do (also had an opportunity to meet a couple other techs and they were equally savvy, friendly, and obviously knew their trade). The price was more than fair, imho, and frankly I can't think of any reason why I would go anywhere else in the future for any of our 4 vehicles. Iirc, it was Bill Simek who I dealt with and I can't recommend them enough. Thank you, the Lombard front office, and the friendly techs I met.

I'm glad I looked at reviews on Yelp before deciding who to hire for my windshield replacement…read more Bill took about an hour to remove and replace my windshield and paid close attention to details. Even cleaned my dashboard. Excellent work!