Easy appointment. Professional and quick. Very knowledgable. You can wait in the waiting room or drop off and pick up. Very efficiency staff. read more

If I could give this location zero stars I would. I took my windshield in as it cracked again a couple months later and the previous service order they left black tar on my right pillar by the windshield and I told them about it. I guess the genius technician must've used some abrasive compound to remove it as he damaged my paint. Maria the store manager was the one who said we will have somebody reach out to you to detail it to take care of it. I have yet to hear back from her. Call the office numerous times and no one answers and when I talk to someone, they say, Maria will call you back and I never hear back. I will be taking this up to Safelite auto glass corporate. Very poorly ran office and they should really consider replacing the manager. read more

A bit of a mixed bag here. The repair of the glass was fine but they also broke my sun shade visor. Didn't pay anything out of pocket for the repair so good value but now I need to replace my visor clip. read more

Safelite AutoGlass - Broken visor clip - Windshield Installation & Repair Near Me - Peoria, Arizona

After receiving a quote of $422.64 to replace a faulty part on my driver side window (regulator), I received a call from the technician (Steven) who was supposed to do the job, telling me that "they" wanted him to come and verify that the regulator was infact the problem, I told him that it was, he then told me that he would have to order the part, it could take up to two weeks to arrive and it was going to cost me $600+ which I found to be odd considering that the person I spoke with to make the appointment went to a lot of trouble to find the part that was needed, Steven then told me that "you can't always rely on those quotes, and if I wanted to order the parts on my own, he would charge me $150.00 to install it, which means that he wanted to charge me at least $450.00 dollars for the part that i purchased from O'Rileys Auto parts for approximately $180.00 (including taxes) which I ordered and received the following day. I called their customer service line and made a complaint, was placed on hold and then told I would receive a call from the mgr at the Peoria location, which is where Steven worked out of, that was in March of this year (2025) I have yet to receive that call (July 2025)! J. K. Nelson read more

Do not use SAFELITE AUTO GLASS. They repaired my windshield and after the repair i noticed a tiny crack coming out of the repaired area. Now they tell me i need a whole new windshield. THERE IS NO WARRANTY if the job doesn't take you have to buy a replacement. 1k deductible. SAFELITE IS A DISHONEST COMPANY read more

Had an appointment for 2 Chip on Front Windshield Service was great, Work was well done. Wait was not too long, there waiting area has a small coffee bar so customers feel comfortable. read more

I had my windshield replaced on 1/6/24 by Safelite. To be safe I left the vehicle parked in my driveway for 24 hours, then went out the night of the 7th to remove the tape the technician had placed on the windshield. After I removed the tape, I found a crack had formed in the upper passenger side corner of the new windshield. I informed Safelite of the issue and scheduled for the windshield to be replaced. Due to my car being in the shop due to a rear tire failure on 1/9/24, I had to push the repair off until Saturday 1/20/24. the tech came out that morning and informed me that there was an impact point in the crack and they were not responsible to replace the windshield. I was shocked to hear this as I had seen no impact point, and the vehicle had remained parked in a safe place from when the windshield was replaced and when the crack was found. I came out to see where the impact point was and as far as I was concerned, none was visible or could be felt when I ran my finger over the area. The tech took out a dental pick-like tool and scratched at the crack and said he could feel that there was a small impact crater which was not visible to the naked eye or that could be felt. He offered to have his manager come out to review the damage and I said that would be necessary as I disagreed with his assessment. The manager came out and confirmed there was an impact point. I again contested the issue as there was no visible point that I could tell that would have created a crack. I asked why the "impact point" lacked the noticeable white residue or noticeable divot normally found from impacts to glass and his response was glass doesn't always respond the same to impacts. I asked how such a minor "impact" would have caused the glass to crack, when approximately 3 inches from the crack was an actual , visible impact point from a small rock that had happened sometime after the windshield was installed. In the end I told him I disagreed that the crack was caused by an impact and believe it was either due to improper installation or a defect in the glass. In summary, Safelite Peoria refused to replace the windshield under warranty, claiming the class had been impacted by something while parked in my driveway, causing the crack. I have used Safelite several times in the past with satisfactory results. Unfortunately due to this recent experience I cannot recommend them to anyone, nor will I use them again for my windshield repairs or replacement. read more

Safelite AutoGlass - Crack when found on 1/7/24 - Windshield Installation & Repair Near Me - Peoria, Arizona

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we just had a windshield replaced. it broke within a couple days. we thought it would be under warranty. because it was just parked in driveway. we go outside to drive it and see the glass with a huge crack. call them(safelite) they claim they have to come out to see the damage. we are like what you mean. it's been parked and now it is broken. they did not honor their warranty. said they were not gonna replace. they visit us twice to look over the windshield. to decide whether it was their lying "professional installers" fault. which they came out to see it twice. did not give us an explanation as to what they discovered. smh now they tell us we got to go thru insurance to replace the glass. what a bunch of corrupt individuals. to not honor their installement warranty. it has to be an installement issue or cheap glass. do not waste your time unreal. read more

Did a drop and go appointment at 9:30am. I was told to come back at close (5pm) if I did not hear back. Returned at 4:45pm to my car not having been worked on. No phone call with an update or anything. read more

If this location had a technician driving a van in the vicinity of 91st Avenue and Northern Avenue, they are now the reason I will never be using Safelite as a company. The man driving a Safelite van tried to run me off the road when I was going with the flow of traffic simply because he couldn't handle me merging in front of him, even though he had tons of space and I was easily keeping up with traffic. I feel sorry for whoever else he endangered when he felt the need to swerve into the left one just to fly around myself and other vehicles just to slam on his brakes to make a right turn on 91st Avenue. If this is the kind of people that Safelite hires and trusts to drive their vehicles, I will ensure no one I know ever uses them. He is extremely lucky I did not decide to pursue it, or that he didn't kill anyone. Disgusting. read more

They had my car all day and ended up breaking the collision sensor. Had to have car taken to dealer for repairs. Then they tried to file a warranty claim to collect more money. The insurance is reviewing the case as fraud. I did get paid for the dealers work from our insurance company. Stay away from this place!! read more

This is a 2 or 3 tier location, was something else before. Had appt at 10am arrived before 10, car started repairs at 10:45 almost 3 hours later windshield was replaced and ready. A white flack debris was left on dash and seats, not vacuumed I have used the location at 83ave/Union hills a couple times ,they are great and fast, this location is below the bar read more