Found a large crack in my windshield one night after our recent storms. I'm assuming it was some debris that hit kicked up into it, but that's beside the point. Insurance sent me to Safelight for the repair. The waiting area was clean and comfortable enough (would have liked more plush seating, but ultimately it's a car repair shop). People were friendly and professional. Check in was fast. This next part is my own fault for assuming it would take maybe 45 minutes. I heard them tell another person that because their windshield has radar built in that needed to be calibrated, it would take two to two and a half hours. Mine had that too, so once I found this out, rather than waiting, I went to get lunch. They texted me 10 minutes before I was done to let me know they had finished and also gave me a courtesy call. I was actually worried they were going to hassle me about not being there, but when I got back there were no issues. They did a great job and even took my oil change sticker (which I had forgotten) off my old windshield and put it on my new one. THAT'S ATTENTION TO DETAIL! I can't speak for cost or value because my insurance paid for it, but I'm happy. read more

I scheduled an appointment for this facility with AAA, a whole week out to ensure they order my windshield for replacement. I arrived 20 minutes early to my appointment got checked in. In about 35 minutes the tech came out and indicated that the part (windshield) was incorrect and they need to reorder. I questioned the tech and said how could this happen because the part is tied to the VIN number, he gave some lame excuse. What makes matters worse is I traveled one hour to get there, waisted my gas and time. They said they would call me to arrange another appointment. To make matters worse, I tried calling them and they don't have a direct number so I called safelite customer care who also couldn't get their direct number. Extremely poor customer service. I asked Safelite customer care to have the manager call me, so far no return call. Very disappointed in this Safelite facility. read more

Dont use Safelite! I had my windshield replaced two weeks ago. On Saturday I was driving on Freeway and the left side molding flew off while driving almost hit the car behind me. Than driving to work yesterday morning and we had some rain turned on windshield wipers and left wiper did not work. Called them they came out to fix and I said you need to replace the molding he said we do with aftermarket he said the molding they use. Original cost to much to replace. They did not tell me that when they came out to replace my windshield these on are flat my had a mold look if I would have known that I would not had them replace my windshield. I went to Google and saw that they are known for doing this to charge my to the insurance. This is for all Safelite I dont evean now what location came out I work in Los Gatos read more

I made an appointment at Safelight through my auto insurer Progressive. They asked me to be home at a certain day between one and five and nobody showed up or called. I made another appointment for today between one and five, again stayed home and again nobody showed up. I called Progressive and they helped me make an appointment with another local auto glass company. I have heard other people have similar complaints with Safelite and I recommend not even calling them, just going to a local auto glass place who can work with your insure. read more

Had to get my windshield replaced. Having used Safelite in Fremont previously I figured I'd have Safelite replace it. After reading all the one star reviews for the San Jose location I decided to have the Santa Clara location perform the repair. I scheduled it online but somehow their algorithm had the San Jose location come out to do the repair. They scratched my vehicle during the service and removed my moldings. When I asked if they could replace them the technician said I'd have to buy them myself and they could replace them. The moldings cost me more than the windshield with an extra $125 to install. The technician wouldn't give me a number for their office and instead just told me the street they were located on. With no number to call I had to report it online. I scheduled a follow appointment to have them come out and resolve the issue. Prior to the 2nd schedule appointment, I received a text from the technician who didn't include his name saying he didn't scratch my vehicle and doesn't have tools that could which is absolutely false. He said he had pictures but didn't provide any despite me sending his lead pics of the damage. His lead wouldn't give me his name either. He just said his name was Q. In an event nobody showed up. Nobody called or contacted me either. I contacted the corporate office and explained the situation. They tried contacting the San Jose office with me on hold but nobody answered just like during my first call. They still haven't contacted me. I don't know how Safelite can continue to let this location operate. They're terrible and I'll NEVER use them again. I highly encourage anyone else to not use them either. read more

I needed a windshield replacement and was able to make an appointment with Safelite through my insurance company. I was a little hesitant after seeing some bad reviews, but I figured I would save my judgment through my own experience. I dropped off my car and was given an estimate of 2-3 hrs before pick up. It took them about 3.5 hrs to finish the replacement. I liked that they sent me emails of the estimate of the repairs, the final receipt, and the certificate of recalibration. They were transparent about their prices/services. They mentioned on the receipt that my car was vacuumed and the exterior windows were cleaned (not paid extra services), but upon picking up my car I noticed that none of those services were done. It wasn't a big deal to me, but be mindful of that if that matters to you. Overall, the process was quick and easy. The people working at the front desk were also friendly and knowledgeable. Not sure why there were so many bad reviews, but I had a good experience with Safelite. read more

The one on Parrott located in San Jose replaced my windshield since they were recommended by USAA. I was really nervous because I wanted the dealership to do it. However insurance wanted their vendor. Safelite did a great job but two months later, the rear view mirror and the compartment it is housed in fell. Took it back the next morning and they fixed it asap. No hassle. I highly recommend them. Very professional and good with all makes and models. read more

They Damaged the fabric on the left c-pillar during the install. They also failed to do the calibration properly and now my vehicle is constantly reporting that I'm leaving my lane while driving. They promised to fix it. They promised Brian Jennings, the store manager, would follow up by phone. After the install, you can't reach anyone by phone - only text messages. With Safelite, they are a huge company and they don't care about you or your car. They just want your money. read more

Super un professional.. font desk girls discussing other employees pay very loudly and then discussing recent settlement checks they got from a lawsuit the company had. They should really focus on the fact their waiting room and restrooms are disgusting. Hoping my windshield isn't done by people so unprofessional. read more

I just had my windshield chip repaired by Antonio he did an amazing job! The chip was pretty bad, now you cant even tell it was there. I was in and out of there within 30 minutes. Thank you! read more

Couldn't get sane day service, but they came to the Josie for a windshield replacement. Their systems could use improvement though. I received a quote for the premium service which includes windshield, wipers, and rain protection. When I talked to them on the phone, they didn't see any of that. Got the wipers but no rain protection in the windshield and the tech didn't have on him. But overall, good price. read more

I took my car here to get the windshield replaced thru AAA. It was easy to get the first appointment. I had to drop off my car and they kept it all day to do the service. Driving home and there was a loud air sounds in the car. I had to reschedule another appointment to get it replaced again- this time two weeks after. Again they kept my car all day, only calling 10 minutes before closing time to come pick it up! Would not recommend read more

Schedule appointment to get windshield replaced, first appointment they did not show. Called to reschedule, 2nd appointment they DID NOT show again, could not get an explanation why,,, wasted 2 days, Thanks guys. read more

Went in for a windshield replacement after a rock hit my windshield 2 weeks ago and cracked it. My insurance made the appointment for me so it was fairly cut and dry -"$100 deductible, could take at least 3 hours, 7am appt, please come in 15min prior to sign in" ... after reading the Yelp reviews about this location I had so much anxiety about leaving my baby in their hands but didn't really have much of a choice in the matter, so I took her in. I got there a little late (about 10min thanks to Friday morning traffic), the receptionist was friends and great, offered me a seat while I waited for my ride and offered me coffee as well... my ride came and we were gone less than 2 hours when I got the call that my car was finished and ready for me to pick up... perfect timing! Went back, picked her up, easy peasy! The staff was so polite and respectful and omg QUICK! I'm sorry that so many people had bad experiences, sounds like they got there on a bad day. I'm hoping my positive experience helps others to give this location a chance too. read more

when in on a small crack no big then a nickel. I was told it could crack more when putting press but never said I was responsible for the repair of the windshield, never sign or saw a posting about they not the replacement. I will not give this company a nickel the size of crack. Do not come here customer is not helpful and they don't care but insurance will recommend more customer!!! Don't come not a quality work and doesn't make it clear of them being not responsible for bigger cracks. read more

Quick appointment setup. The car was ready within a couple of hours after drop-off. Everything is fine. I would also like to compliment the welcoming service, phone, and messaging updates regarding the work completion. read more

Great job and better and cheaper than dealer with all complex calibration done seamlessly. Peoples are very nice and honest.

Horrible a bunch of technicians and guys that genuinely don't wanna work if the car is bigger or a little older, they will not do it, but will also just continue to give you the runaround and have you showing up and waiting for them only for them to just continue to say they can't do it. They actually give you cards of other people to call mind you. The technician stated they have all the pieces and parts to complete it. read more

Horrible quality material used for their windshields and their lifetime warranty is also a scam! I got replacement and 2 weeks later the safelight windshield had a small crack in it I assume an acorn or something may have fell on it but not sure. Safelight won't warranty the windshield if something may have fell on it. At this point if a small nut or leaf can crack it tells me the product is very poor and I am not safe with it on my car. Getting it replaced by a different company. I DON'T RECOMMEND THIS UNSAFE PRODUCT. And takes forever trying to reach a live person. They don't even offer warranty in the phone prompts probably because they never cover warranties on their horrible windshields read more

Total Incompetence. Driving the next day after the replacement and it started raining. Turned on the wipers and they immediately tangled up and bent the arm. Had to drive with obstructed view until I could find a parts store to buy replacements and the tools to install them correctly. read more

This is the second Safelite that we went to where they could not complete the repair. We dropped the car off at 7am, got a call a few hours later saying they ordered the wrong part (2nd time this happened at Safelite) and they did not know how to do the repair because their is a snorkel on the vehicle. Such a waste of time. Terrible customer service and just unhelpful. We've been dealing with them for over a month between Safelite in San Jose and the one in Union City. read more

Went in for a new windshield but new windshield had a defective rain sensor. Safelite wants me to come back a week later for another new windshield. Another 3.5 hrs of my life waste. read more

Went to this safelite through AAA, but they ordered the wrong windshield and installed it anyways (presumably through ignorance). When I went to pick it up the bevel was obviously off and interior seemed different so I complained. The manager came out and acknowledged the bevel was off, but tried to tell me it was fine but "if I wanted" I could get it replaced. I said yes, and they said they would get it fixed the next week but put in no order for the glass and did not contact me. I then called a different Safelite to check and they thankfully did due diligence and called VW -- sure enough they had installed the wrong glass for my VW GTI. Terrible. The other location said they would order the correct part and fix it for me, I'm not going back to this one to get gaslit again. Going to the dealer to assess for damage now, more trouble than worth. Wish AAA did business with someone else. read more

What a headache they just transferred from the stevens creek location. I went to have my car done. They tried putting on a piece of glass that had a scratch completely across the windshield which I told him I did not want so they rescheduled me twice for this new location on parrot and both times I came in they didn't have the glass. Didn't even call to let me know like hey sorry we don't have the glass. This place is the biggest joke if it wasn't for my insurance, I would be taking my business elsewhere. read more

Had a great experience having my drivers side window repaired at the Safelite at 545 Parrott Street in San Jose. The glass was not broken but the window would no longer open or close properly. The likely suspect was a malfunctioning window regulator. However, when the technician inspected the regulator he determined that the only issue was a missing screw holding the regulator in place. I was in and out in about 30 minutes and was only charged a small labor fee. The point is Safelite could have easily charged me for a full regulator repair and I would never have known! The honest dealing was what every car owner hopes for when dealing with a repair shop but doesn't always receive! Thank you Safelite! read more