They completely ruined my camera sensors and refuse to communicate in any way to fix this. I have had it in two times and the issue is still remains unresolved. read more

When the time comes, I will be looking for another company or location. My experience with the front desk associate has been extremely disappointing. Her attitude toward me was surprising and unprofessional. I was shocked by the way she spoke to me. In addition, I believe she was gossiping about me with other staff members, which I found inappropriate and disrespectful. Her lack of professionalism, empathy, and understanding of different people is concerning. Every customer deserves to be treated with courtesy and respect, regardless of their background or circumstances. Because of these experiences, I do not feel comfortable continuing to do business at this location. Please reply with a phone number that I can call if you wish to know more details and at which location. read more

Not only did they damage the dash cam on my 2026 Lexus SUV the manager is refusing to contact me back after over a month. There are gouge marks like someone pried it off my windshield with a screwdriver. Its also half hanging off my windshield be it wasn't even reapplied properly. This is the second car of mine they have fucked up. I will NEVER use safelite EVER! read more

I have had 3 experiences with this business, 1 where they came to my home (crack patch) and 2 on-site (full replacement with collision detection camera alignment. I come here primarily because they are the default with American Family Insurance, and you schedule the service right through the Amfam website and all the billing is transparent. They also have the capability to do a full realignment of a Subaru Eyesight collision detection system, which is required after a windshield replacement. Their availability is good for scheduling, I was able to get same-day service when needed. Checking in is painless. The waiting room is pretty spartan - I typically go grab lunch at one of the fast food places within walking distance (that's a plus!) or hang out at a coffee shop in the same strip mall. My only gripe is their communication could be better. It would be nice to get a text message with "your vehicle will be ready in 20 minutes" notice so I can hike back to the office. The techs are very friendly and polite. I plan to continue to get my vehicles serviced here, pretty darn convenient with the way they are hooked into Amfam. read more

Actually zero! Stars.They damaged my car & wanted more to fix it.a $450 job cost my insurance company over $1000,and me another $140.No Thanks Safelite read more

Okay, so! This is primarily a review based on customer service experience. My husband and I came in to get our windshield replaced and we spoke to a lady with short blonde hair about it at the desk. She asked us if we were going to stay or drop it off, we decided to drop it off as we were quoted 3 hours till completion. She told us they needed a card on file, but that the card would not be charged until we came to pick up the vehicle. My husband brought the wrong card, so I decided to use my card because I thought it was just to reserve the service, as we were told the card would not be charged until we came to pick it up and we let her know that we wanted to use another card when we came to get it, she said that was fine and to just remind her when we came back. We came back to get the car and we reminded her of our previous conversation and lo and behold, they charged my card for the service. I wouldn't even be upset about this if she admitted she made a mistake, but instead she became visually agitated by us now needing to fix this situation and was acting like it was this big ordeal, and I needed that money for a bill that I now have to wait 3-5 business days to get refunded back to me because of her miscommunication. And what gets crazier, I called safelite to speak to someone about our experience and they let us know that per their own policy, they are always supposed to charge for the service before it's done, which we didn't know that or else we would have came back with the correct card. So, I'm not sure how to feel about this, I mostly felt that the lady's demeanor was really rude and that maybe she didn't inform us of the policy correctly. We have had great experiences at other locations, shame that this had to happen here! There is another review here complaining about one of the ladies up front and I can't help but believe it's probably concerning the same employee. read more

Total joke of a company. Had a scheduled appointment to fix my rear windshield tech never showed. I called all day and got hung up on about 10 times. Their own call center kept getting disconnected too. After wasting my entire day off, the shop admitted they "can't get ahold of their tech." Now I have to miss another day of work to bring it in myself. Completely unacceptable service read more

Don't bother calling, you'll never get through to a human being. Nothing but AI directories

We had a dime /nickle size crack no branches no spreading ...arrived to have it repaired. Been like that about 3/4 days. Have insurance on the glass so they suggest Safelite. I almost took a photo of it. Walk in just to hear a guy being told his windshield is unfixable. I sign I'm then instead of sitting down I walk to the window. I see the same guy who delivered the I repairable news lean over my glass full body no tools. I sit down. Then he comes I says my windows unrepairable and crack branching 1/5 across the window???? Took my business elsewhere and filed a complaint read more

Communication was very good. We had a pretty open timeline for arrival but they let us know when our service rep would be at our house. The problem was just a chip and the start of a crack. Hopefully, what was done will stop the crack from getting any bigger. read more

It took awhile to get the parts, but when they arrived the instillation was done the next day. This the second windshield I have had done by Safelite and both times the quality of work and customer service were excellent. read more

I was unable to succeed into talking to a human being on the phone and ultimately the automated system hung up on me I tried multiple times Don't waste your time with this place. All I wanted to do was discuss a tiny little crack in my windshield to ask if it's one of those things that they could repair on site without replacing the windshield and if they could make it invisible? But I was unable to find that information either online or by calling them and I'll be darned if I'll go in there now. I will seek out a different entity to do business with going forward. Thank you for your attention to this matter. read more

What's the point of having a phone number if there is zero option to talk to somebody??? If a tech can't make the appointment "window" between 8-10am, then take the time to call the customer!!!! Looking forward to your automated reply to this well deserved 1 star review. read more

we experienced exceptional service for windshield replacement. The on the from desk was completely knowledgeable and efficient processing claim. The technician who installed the windshield came out and talked to us when we picked up the vehicle and was very professional as well. thanks safe flight will be back! read more

Safelite always does such an amazing job! The staff is always so friendly. Oscar was the one who helped me today and he was very friendly had a smiling face which is always a plus. I'll never stop using them for my glass replacements/repairs. I was late for my appointment due to traffic and it wasn't even an issue. Couldn't be more pleased with their service!! read more

Safelite AutoGlass - This photo was taken through my new winsheild. They also cleaned the rest of my windows and vacuumed my car!! AMAZING!! - Auto Glass Services Near Me - Tucson, Arizona

Absolutely horrible experience. They talked me into buying their windshield instead of an OEM, which I wanted and was willing to pay for. Then, they didn't install it properly, as the windshield whistled. I brought it back and asked for it to be removed and for a discount on the OEM; they refused, not even $25 off. I would not recommend this shop in Tucson. If I had checked Google reviews beforehand, I wouldn't have gone there. The shops in the White Mountains are great; I've used them a lot as I own a Jeep. Don't use them. Oh, and they said a supervisor would call me, but nobody has. read more

We have used them to replace glass on two vehicles multiple times over many years. Great service, very professional and products are quality. We will continue to always use them. read more

I have used Safelite for many years for replacement windshields and chips. Have small chip in windshield now and they now charge $165. for repair. I understand that they have patented their repair and that why the increase from $70. To $165. Had chip repaired for $ 35. Elsewhere. Wont use Safelite again. read more

Customer service sends me a message but doesn't reply. Manager has still yet to call or email me. I was supposed to be cc'd on an email to the district manager and that has not been done. Honestly, Safelite customer service has got to be the worst. Filled with not keeping their word and doing as they say they are going to do. It company wide!!!! read more

I recently had to get my windshield replaced because a chip that I had turned into a larger crack. I was able to make an appointment online for 2 days after the crack was spotted. Once I arrived on appointment day, the installation took no longer than 1.5 hours. The specialist Oscar even went over the care instructions with me after. Overall the results of my new windshield are amazing! read more

Had a small ding in our windshield. Scheduling and rescheduling to have a mobile tech come to us was easy to do online. Our service tech was friendly and efficient. We think he did a good job fixing the ding. read more

5star experience TWICE! First time we caught a chip: was easy to schedule online, and was taken care of quickly and right on time. Second time, a second rock hit the windshield and it splintered. Submitted a claim with my insurance, and this location showed up as a repair shop so I jumped on it. Because I suspected that the windshield would be replaced, I had a good amount of questions so I called in: the staff was able to answer all of my questions and then some! Fast forward to a few days later when I had my appointment and got the windshield replaced: I got there, car went right in, and was done ahead of estimate. The tech even took the extra care.. going above and beyond to move over my stickers, and gave me all of the post-procedure care instructions. All in all: great staff, quality work, excellent experience - highly recommend! read more

I have posted many positive reviews before, and I did not see myself posting a bad review until now. Things can go wrong, and handling the issue in a professional manner is the most important step. I received a total disrespect, and lack of care from the Manager of the Safelite in Ina RD Tucson. In short, they installed the windshield incorrectly which caused water leak inside and causing damages to the camera and sensors. Manager, Michelle, extremely rude, unprofessional, uncaring. First, she tried to blame me, including I showed up early 30 minutes to my appointment. Second, she was arguing that problem was the dealership issues. All I was asking, just fix it and tell me when it would be fixed. I reached out to their corp. support and asked for area manager because I was not getting anything from the store manager. It took 15 phone calls and finally I heard from their corp. and after 4 weeks, 4 visits ( 4 hours each), they finally replaced the windshield , then they sent me to dealership to calibrate it . The were incompetent to complete the replacement. I am a reasonable person. I don't wish this kind of treatment by this manager for anyone visiting Safelite Ina RD Tucson. Normally they send a feedback questionnaire for customers grading their visit . I did not get one . It seems Safelite Ina Rd did not care for my feedback. read more

We had to have our windshield replaced this time. Jamie took great care of us. Kept us informed of arrival time. He was on time, friendly, efficient and did quality work. We have used Safelite for our windshield repair for over 15 years. Always satisfied. read more

2 stars as I have now been waiting in store for 2 hours (one of the first 3 guests in store) for an OEM windshield replacement was told they have in stock at check-in. Guests who have arrived 30 minutes later than I have now walked out of store. My car was even pulled into port 30 minutes after I arrived and others pulled in after me have left. Why is this "routine" replacement taking 2 hours? Update: spoke to store assistant and was told there were many repairs this morning. I guess repairs come before scheduled appointments. Make that 4 clients who have now arrived after me and are leaving before me. read more

Update to my terrible Safelite experience, I went back to ask them about the scratches they left and they lied to my face and showed me photos of the scratches, yet the photos conveniently did not have a time stamp. When I asked to view inspection photos from the first failed installation, there were none. He clicked like two photos out of like ten right in front of me and said "Nope, doesn't look like there are any." Why photos taken this time and not last time? I suspect this business of covering for themselves by taking photos of damages they caused and claim that it was already there. Be sure to hold them accountable. I'm female, I went in alone and they took advantage of me, my trust and LIED. read more

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Biggest rip off place I've ever been to, guess it was my fault for being in hurry and no checking around, I paid 178.00 for a small star to be fixed , now that I've talked to others no one has paid more than 100.00, most were 60.00 and it's the worst job I've ever seen, we had one fixed on our other vehicle you can't even see it . Don't waste your time here it's a rip off, I wouldn't even give it 1 star. read more

I recently got my windshield replaced and they recently got a mew manager and the manger was so nice and very professional. As I walked in to his store there was a Fridge that was filled up with water, Root beer, 7 up , Diet Pepsi , and sprite .. amd some snacks on top and a coffee maker. I highly recommend this company! I'd like to give a great 5 stars !!! This is such a great company my insurance always recommends me coming here and I never regret it at all !! So please if like to recognize the manger and the hard working staffs even the frisky desk ladies ! Thank you Safelite for allowing me to bring my car here being serviced! , i have this feeling when I come in that my car will be treated with respect and with the right service! So agin thank you for all your guys hard work , thank you and stay safe always read more

Safelite AutoGlass - Auto Glass Services Near Me - Tucson, Arizona

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Service was fine. Had some delay finding my insurance company. Farm Bureau. Guess they never heard of it. Also it's hard to ignore the satanic jewelry covering the woman up front as well as the bat and skull decorations hanging up. Felt like I needed to mention that. I probably won't go there again because of that. She has every right to wear it just as I have every right to do business elsewhere. read more

It was a great experience, with the job done right on time!! They handled the pre windshield install with professional advice on what was needed for the install! Finished on what not to do after the install and where you could get help across the nation if needed. Brad H read more

Windshield was replaced fast and it was very nicely done. Cost was a little high but next time I'll have glass coverage!

Trying to deal with shop on Ina very difficult. You make appointments 2 weeks out and they still don't your glass even after texting you five or six time about meeting your appointment. And this isn't the first time that this happen. if there was a minus five stars i'd give them that. read more

This branch on Ina Road replaced the windshield on my Tesla Model Y. When I got the car back I discovered that they had not correctly recalibrated the front camera so the cruise control on the car would not function. When I had Tesla come out to correct that problem, they found that Safelite had also broken a component during the windshield installation. Safelite refused to fix either problem they caused. I recommend avoiding them if you have a vehicle with advanced cruise control. read more

So frustrating with their call center. Impossible to actually speak with a person. Have had good service with them in the past, but this is terrible now. Calling a different shop. read more

Rarely giving out 1 stars but there are too many options around town to ignore how low quality this place is. Safelite has a contract with Geico, so they set me up here for a windshield replacement on a Honda with the sensing electronic package. Unfortunately, they used aftermarket glass which didn't sit well with the car and I had to drive around for a few days with tons of flashing lights on the dash for them to get the OEM glass to come in. What was the most disappointing point was their lack of communication. Quoted 1 hour, took 3. Quoted 2 hours, took 4. Also they didn't mention that the glass would be settling so I wasted time talking to a centralized safelite personnel when this creaking noise began and made me nervous. Also the woman with long (nicely manicured) nails flat out lied to a man bringing in his Acura when he inquired as to if aftermarket glass affects the sensing package of his vehicle. Her response was never. Clearly I had to chime in as I was on my 4th hour and second replacement. Would return? Never. I would rather hike across town to Clear View Glass and Tint where they've done quality work and high levels of communication. read more

Safelite West Ina sealed a windshield crack for me today and they were great. My appt was at 11 AM and I was on the road before 11:30. They also vacuumed my very dirty car and cleaned the windows. Friendly, too! read more

I took one star out because for for the two times I called and try to make an appointment for them to come to my work and replace the windshield it didn't work out very well. I think the 11-4pm timeline is very wide and not very realistic. Especially during those hours if you have meetings you're gonna miss an appointment. But I do like the fact that the insurance company worked really close with them and you don't need to worry anything once you file the claim. Pretty efficient and nice staff too. read more

Service was perfect and professional and the changing out my windshield only took an hour to do on my 2008 F-150 Truck. I would use Safelite again should I need them in the future on my windshield replacement needs. Thank you Safelite. read more

David M, the tech from Safelite, arrived early and completed the job efficiently. He was professional and friendly. He did a great job! Thank you David M! read more

I like how I can get my little windshield dings replaced for free with them through my insurance company, but I have a small problem with how my last service call was handled. We were told our service person would be here between 8 AM - 12 PM, and I received his name and picture with the text alert, which was great. Then I got an update saying he'd be here between 9-9:30, let's say (I don't remember now the exact time.) 20 minutes after his scheduled time he still wasn't here, nor had I received any further updates, so I called the company to find out what was going on. They called a service person, and I was given a new name and timeframe. Her work was perfect, we're very happy with it, I just don't understand how, if they can do these text updates, I wasn't informed more promptly that the original person wasn't going to be there at the scheduled time, since that's something he/the company should have known far enough in advance to update me. Other than that, I've always been extremely happy with the ease of service, the professionalism, the speed, and the quality of their work. read more