So far, disappointed with the bakery. Requested a green icing on a donut. and was told that because they are a new bakery they can't do green. Meanwhile I'm looking at blue and pink icing on donuts. Any hoot, back to Raley's I go! read more

Florist girl was rude. Her energy gave off she doesn't want to be there. She could've stopped filling up balloons to help me instead she says wait and does her thing until some else helped me out. read more

store is clean, pharmacists are nice and knowledgeable. produce is always fresh. I always come to this location vs the other Elk Grove location now read more

I am consistently mischarged for items. It is a big game between downloading coupons clipping them or buying the right multiple or just a regular sale price it is so ridiculous. It is a game that I never win. Very frustrating for your employees also. read more

The food & prices are good; the environment is very low key. The staff is courteous & respectful

The Safeway policies are held up to the detriment of customer service. I like to be listened to when I buy a defective product that is unusable to me and to return a product without having to defend my decision and be looked at as though I'm trying to 'pull one over'. The checkers, for the most part, are slow, almost to the point of incompetency. I've asked that my groceries be fully loaded into my cart (I'm elderly) and have been given eye rolls as the checker starts on the next customer before finishing with me. (Numerous times.) I try to support Safeway, as part of my income is from my late husbands Safeway retirement account but the new Safeway in Elk Grove on Bruceville is eating away at my loyalty and sentimental attachment. This is a management problem and enough of one that drives me to leave a bad review. I had high hopes for a great shopping experience when they opened but it's soured. To explain how Safeway policy works: I buy a deli pack of cheese for ten dollars. I get home and find, after a few days, the deli cheese is defective (mushy from water in the pack and hardened and dry on the other end). I return the product on my next visit in a zippy. They say they will return my money in a card I have to spend at Safeway. So once they have my money, even though I've returned my product, I will never have my money back to spend as I please. AND I'll be treated as though it's my fault the cheese is wet and mushy and dry at the top. I go to the deli section and find that ALL of the cheeses like the one I purchased has the same problem and take the packets over to the customer service. FINALLY I'm validated but still don't get my money back except in a form that lets Safeway keep what I've spent. I say, buyer beware. read more

I came here to grab garlic bread, but they were out. I asked Maria from bakery if there's more and she kindly said she'd make one for me. Great customer service! read more

Customer service. Only one lane open for registry.line had 7 customers behind us .my husband and myself are grocery store business people since 1973. We told the checker she had a huge line since she never looked up and said maybe you should call another checker.She told the guy that was there to relieve her for a break and his reply was I am not not going to worry about it. I don't need to get off work and spend 20 minutes in line for idiots that do not care about working or keeping customers happy. I can go else where and get treated better than that for lower costs read more

Love that we have a Safeway close by, however I went today and the meat department was packed with customers due to a sell going on. I wave to the older gentlemen (who was dress in all back who seems to be the head of the meat department since he was ordering around the other people in the back) to ask him a question. He made eye contact and proceeded to ignore me and went about his business. Also, while checking out one of the checker was rude as well I asked a question and she answered condescendingly as if I should know the answer to a question I asked. Geez being busy doesn't mean you have to be rude! read more

4/26 approx 5:30pm I started a drive up order. The pickup time was originally 7pm, by the time I checked out it said 8pm. At 6:47pm I received a notification that 2 of my items were out of stock. For 1 item I chose the refund option. For the 2nd item I used chat to ask if another flavor was available, no reply. At 10:06 I called the store because the app still said "shopping in progress". Joe answered the customer service line. He was very apologetic and informed me that the drive up person was gone for the day. Joe stated he would take my name and number and have the person call me first thing in the morning for an expedited pickup. Before we could finish that conversation, Sarah, took the phone from Joe and had me explain everything all over again. She never apologized, she interrupted me as I was speaking, active listening is not her strong suit. She said someone would call me in the morning. Imagine my surprise on 4/27 at 10am I still hadn't heard from the store. I checked the app and it still had my order as "shopping in progress". There was a reschedule button so I used it. I called the store at 1:21pm and spoke with Max. He was extremely nonchalant and uninterested. I stated I was supposed to receive a call for an expedited pickup up here says "oh, yeah well it's almost ready" I asked him to cancel it. He didn't cancel the order, instead he marked it as "ready for pick up" him saying "oh yeah" lets me know that he saw the note and decided not to contact me about my order. Ridiculous waste of time and money. read more

Been to this Safeway on it's opening day and came back today for some pasta goodies and some flowers. Unfortunately, the entire time I was followed by workers throughout the entire time I was shopping with my brother in law and sister. There were no grounds for us to be followed, as we literally had pasta sauce, flowers, and yogurt and the entire time we were followed and stared at by countless employees. It truly felt like we were being treated like criminals or some petty thieves. This was such a rude, disheartening, and disgusting experience. read more

Liquor is all locked. You must click a button for help and the. wait forever for someone to come unlock the door... then they won't let you continue shopping - they want to take it up front. I'm over 50 years old... I'm not a child and don't appreciate being treated like a child. When asked about the policy, the manager said, "Walmart does it too." Not sure aspiring to Walmart customer service is what I'd be aiming for in a new store. Beyond their asinine policies, the selection at this store is limited, they only have plastic bags (no paper), and the baggers smash your produce and soft goods. Not going back. Sticking with Rayley's and Nugget where they want your business and you can be treated like an adult read more

This is for DUG (drive up & go) l wasn't able to pick up my groceries in time so the next day I checked the app it said it's been partially refunded. I called in and ask why and a lady from DUG was very rude and didn't know how to handle my case. She said they put back my groceries and refunded me but on my end I see that it's been picked up at 10am which I never did. She gave me the runaround not solving anything and told me to call customer service because she didn't know how to do my refund. Now I have to waste my time calling customer service when they should have just inputed the correct thing on the computer. My refund can't go through because you guys put I picked it up... idiots! DUG needs more training! read more

I didn't think it was any good. What's the difference between the one down the street? Expensive, miserable employees, dim inside. Give me a break read more

Not a good pickup order experience. Although it says it is in stock on their app, half of what I ordered wasn't even in stock. The customer service rep told me that the meat department refuses to cut any meat today because they are on a strike? read more

What an amazing and awesome grand opening! Very clean, organized, and very friendly staff.

Terrific place and amazing service! Looks amazing inside. I want to thank the staff Isabella for making product finding and navigating the new store much easier! read more

The store is nice. We ordered a Thanksgiving dinner from the deli. Asked to pick it up the afternoon before Thanksgiving day. When we get there to pick it up, the guy in the deli hands over a completely frozen dinner. Everything was frozen as hard as a rock-turkey, mashed potatoes, gravy, cranberry sauce, stuffing. My husband asked the young guy working in the deli what we do with a frozen turkey (the turkey is already cooked and just needs reheating). He responded that we just put it in the oven frozen and cook it longer. Don't think so. Putting a solidly frozen already cooked turkey in the oven until thawed will just result in a dry turkey by the time it is hot. I've purchased these dinners before from other grocery stores and they always come thawed and ready to heat. When we went to talk to the meat counter for advice, the guy working there said that we could put the turkey in a water bath and change the water every hour until it was thawed and it might be thawed by Thanksgiving day. Well what is the point of buying a prepared turkey dinner for convenience just to have to change a water bath every hour? Had to go to another grocery store and get a last minute turkey and start from scratch. read more