Young kid with the acne and braces cashier needs another training in customer service. He throws the separated bar around, throws the food items after he scans them. He does not give you eye contact as he hands you the receipt nor does he say anything. read more

This store is really bad,the lines are always too long,I just went in on sunday morning to a line of pissed off people and one checker. After 5 or 6 calls for help some more checkers slowly made there way to the front.Its always like this.Always out of something I need, or just too many illegals with there 8 to 10 kids wadering the store looking for menudo or something.Do yourself a favor shop the Safeway inSan Mateo,they have it down. read more

I feel for the employees of any Safeway. It does not seem like a pleasant place to work. This particular Safeway must be hellishly special, because it is often downright awful to visit. Never before have I experience such terrible customer service in retail. The store itself is rather dirty, dated, and crowded. The other customers seem always boiling with rage, which isn't too difficult to understand considering the state of the store they're in. We avoid at all costs. I'd happily pay more for higher quality groceries and a good atmosphere. Here's to hoping Safeway starts treating employees better. For everyone's sake. Until then, you'll find me shopping somewhere else. read more

This service doesn't even deserve a star.. Again I go thinking oh maybe it was an off day..I'll shop there but no.... Standing at the deli counter almost 10 minutes waiting while they laugh, talk, walk back and forth. I wave catch the eye of a server ( black pony trail)she nods but does nothing? A second server arrives (small)asked what do you want? I gave her my order..she slammed the food on the counter??? This service sucks... I work in the service field myself...this is not the way to treat customers period! read more

There was no soap in the bathroom, I don't even want to think about what that means for the food that's prepared there.

I hope I get to go through Kailas line every time, what a happy person and she was just really nice to me. I was with my mother she was shopping and paying in front of me, and was just very talkative and pleasant with my mom had a smile on her face I just really liked her she was a good person you could tell she had a good heart. Thanks again kaila keep doing what you're doing thanks again for your kindness. read more

First, this Safeway ALWAYS runs out of things at peak times (Superbowl, Holidays, etc.) and does not carry all the products one might expect to find at Safeway( Mickey's 40's, Mother's cookies, varied soups and meats). Second, the employees leave a lot to be desired customer service wise. The local kids that work here seem miserable and the adults that work there seem annoyed. One several occasions I have experienced their employees at their worst either ignoring the fact that I am standing right in front of them or making a completely inappropriate remark about something totally random. Some of their employees are very nice and helpful of which I greet happily when I see them but the checkers could use some work. Many times I have come in and the registers have been down for a length of time which is lame. To their merit, the parking lot is never littered with carts, the carts are always organized. So they've got that going for them. read more

Avoid this Safeway. They have a staffing problem. There are always long lines and it takes forever to get in and out. Today I stood in line for 15 min. I can really understand why people don't do their grocery shopping here. read more

So.... out of s'more stuff, out of camp stuff.....if you manage a Safeway in a beach town full of campers, maybe consider an area of camp stuff and camp treats bigger than a regular Safeway in the city. Just saying, you failed us. Good work. read more

Absolutely appalled at the customer service I received! On 4/12/14 on approximately 2000 hours a customer had the cashier at her wits in the express lane, while I stood next in line. What happened next was purely a shock. A cashier by the name of Jim approached the gentleman after me and tapped him on the shoulder to tell him "I'll help you over here, sir." I would gladly say I am NEVER going to Jim's line knowing of the previous statement. read more

Generally ok, but... Customer service: Always need to wait. Please install a simple bell or buzzer thru to the back office. How are they supposed to know a customer is waiting? Deli: I am annoyed that they put the olive bar into the deli which is invariably understaffed and need to wait in line, without any line management system. Please hire more staff or make more items self-serve. read more

I was just at this safeway for the first time yesterday. Safeway is supposed to be known for customer service. As a Safeway employee I expect certain things from Safeway employees. Clearly the workers here were taught poorly. The deli clerk I asked where the chips were brushed me off like a fly just because she was headed home. Also, my checker Kelly was rude and had no personality whatsoever. She didn't even ask how my day was or leave me a parting comment. I had to tell her to have a great day. Will never go back to this store. read more

Just when I thought the HMB Safeway couldn't get any worse....I went in with a long list after being out of town. First, the folks working in the deli were so busy in the back, they just didn't seem to have the time to help the waiting customers, so I gave up! How does a store run out of Wonderbread? Needed to use the restroom, where there was literally poop all over the floor. No bone-in rib eye steaks. Another customer was shopping with her very large, long-haired pooch; which was clearly NOT a service dog. No bags in the produce department. And finally, back home, discovered that my berries were (yes, you guessed it) covered with mold inside. WHO IS MANAGING THIS STORE? read more

This store truly sucks. I have lived in HMB since 1989 and this place only gets worse. The produce is never ripe, the selection is limited and very often they are out of such staples as......milk! Recently went to buy some milk at around 9:30 pm and there was no 2% milk. Went to the front and the checker told me that someone had called in sick so management relieved him from his dairy stocking duties and had him ring -up groceries. Asked him if he could grab some milk from the back and he explained he could not leave his post (he was not the only checkers and the store was like the dairy case-empty). Off to the convenience store once again! By nature I am always very outgoing and friendly which seems to really piss of the checkers. There is one lady there, whom I believe calls herself Marcie, that is an absolute downer. I have given up trying to make eye contact or even say hello. Note to Marcie- you are not that hot, even in a "back woods" way. Either that or you need to find another job - sorry we seem to ruin your perfect day by attempting to shop at your store. The only bright spot there is Joel in the meat department. He will look at you and speak to you. If the employees of this location were neighbor kids I would contact Child Protection Services. Distracted, aloof and otherwise disengaged. I would peek over the fence to see if they live in a complex comprised of tents and trailers. This store is also the place where a ton of the old Albertson's crowd has come to shop. Show up to make a quick ice cream run and you will understand why I say this when the family of eight has three carts of provisions in the "15 items or less" line - no habla and I believe the checkers like it that way for they never straighten these folks out. No comprende the customer service. The location would be a great place to put a first rate supermarket. Seems the demographic in Half Moon Bay could support it. In the meantime I will continue to travel 14 miles each way to the Safeway in upscale Pacifica. If you can stand rubbing elbows with the blue-nosed rich folks in Pacifica and don't mind wasting a little time and gas, I strongly suggest patronizing the Safeway there in the stately Linda Mar shopping center. This store is quite good! read more

This location is not open 24/7. They close down every night at 1am for an undisclosed amount of time.

Please get HOME DELIVERY, like Pacifica does!! If you're handicapped, it's the only way to go. read more

I dont think it's not the service that is awful. I think it's the chain reaction from some local customers giving them a hard time. I don't work there but I do go there a lot since I am from here. I have no problem with the service at all. There awesome and I am happy that there here serving us. It's the chain reaction from rude impatient customers. That is all what I am saying from the way I am witnessing every time I go shop there. Thank you Safeway halfmoon bay. Oxoxox read more

Safeway Half Moon Bay... This place has gone to the dogs. If I can avoid it, I will. Every single time I shop here I am over-charged for something. The first time I thought it was an accident; the second I though the large girl had it out for me; the third time I figure they guy didn't know how to check... and so it goes. It is small each time, but it is adding up... Anyway, Safeway systematically charges different prices than the posted prices. Why keep going? Well it is the closest large grocery to my house. I try to shop over the hill as much as possible, but that is hard. I try to watch the ring, but with bad staff it is hard to focus just on that. They will mess up your bagging (they hire the mentally handicapped - a good thing - but they use them as baggers because they are cheaper laber), or something. I had a checker try to open a product what? yes. IDK. I yelled at him to stop. I actually believe most if not all employees here could be mentally challenged. The other explanation is that Safeway treats the employees so bad, the people there have no motivation to work well. Anyway, if you are headed to half moon bay, do your shopping before you go over the hill. read more

I am writing this my first review for the Safeway in HMB. I have been using this store for 7 months and each time I have gone in I have encountered truly helpful and caring employees. And that is from the sweet woman in the bakery section who always offers to help me and suggest items, to the store manager who is super pleasant and personable. Moreover, 90% of the time I have found what I came into buy and when out, other items were suggested. I think it is good practice to comment when service is off because it helps keep the standard high but it is equally important to remark when it is consistent and good. read more

Picture it: 2:45 pm on a Wednesday afternoon and everyone in the whole county is at Safeway. Yes, it's October but it's freakin' WEDNESDAY! Safeway did their best...I mean all the checkout lines are open but the lines are astronomical. I needed to get a battery for my kid's toy for the way home. It took 30 minutes to get the battery. I tried pushing my toddler around the store in the car-cart and did several laps before my husband made it across the aisle to the checkout stand. No fun! Luckily they are friendly but this 5 minute trip took 40 minutes! read more

Safeway Half Moon Bay has come a long way since we first moved to town--organic offerings, some local food choices, full service deli and bakery. Seems to have diverse staffing and equal opportunity employment. For the most part, staff are helpful, though..... if I ask someone for help locating an item and they don't immediately know the answer, I feel guilty. I don't like to abandon the poor soul when they diligently research the answer to my question, and yet....rarely does an elusive grocery item appear once the staff ... disappears. read more

Sad to say that the Half Moon Bay Safeway is undoubtedly the worst Safeway we have ever visited. The produce section is almost unusable. Rotten fruit and vegetables are commonplace and good luck getting a bag to put something in. Always empty. There also is no meat department. Seriously. We've come to the conclusion that it's like a second hand grocery. A lot of items seem to be at expiration. We travel to the Pacifica Safeway, it's so much cleaner and well organized. Not sure if it's the management or the supplier but I avoid this place as much as possible. There is also a large homeless encampment out back. Only positive is the checkout. Always nicel read more

This safeway is Ok, I mean, its a Safeway, but it's always very busy. It's not the biggest store, but you can find what you need. There's always a line to check out though, no matter the time or the day, and I wish they would install self checkout machines or more cashiers or something. They do have a deli though, which I like. read more

It's a grocery store, nothing special, I give it three stars because it's conveniently located next to me, but this store doesn't have all the drinks I like. Great to stop on way home, but it lacks the amount of things that the one in San Mateo has. read more

I love Safeway, and even if this Safeway isn't the fanciest or doesn't have the largest meat selection, they almost always have free cookies. The checkers are always nice and overall its a great place to be. read more

The newer people seem to help out more when I have looked for an item. Store is close to my home so I really am happy to not have to drive over the hill. read more

Decent selection, reasonable prices for a touristy area. But the checkout counter guy was totally unfriendly and refused to apply a store discount card for all the "on sale" stuff for this clearly out-of-town customer. Thankfully there was a friendly nice customer behind me on line who quickly volunteer to let me use his card. read more

Went here about 9pm the night before the Maverick Invitational. It seemed not to be as clean and well lit as the other Safeways that I have been in. Everyone was nice and helpful on where to get what I needed - since I usually shop at Belair. read more

the produce that the store touts as "local/organic/fresh" - every single time i go to that store there is some produce that is 100% rotten and should not be out - at any store - in any sort of display. Last time it was grapefruits and lemons - i asked the manager of the damn store about it and he said - oh let me dig through and find you a good grapefruit - i said - no thanks - the workers all stand around in a group - and i know this is not politically correct - stand around speaking spanish and do not help you! read more

I haven't been to the safeway a lot, but a decent amount- enough to write a review. It isn't a bad safeway! It is decent, considering it is a 'safeway'. I have moved around a lot in the bay area, so I have been to a lot of safeways. Let me tell you something- that manager Chris- he runs around a lot. I have never seen a manager come down off of their thrones in the office in any of these other safeways. But I see him out on the floor doing everything. He is also very friendly. I sure hope he is getting the proper recognition. The employees are okay. I have never had an issue with them. I can see that the reviews of this store are mixed. I would like to clear some things up based on my observation: Some people say that the employees are rude- well that may be because this store sees some really shitty customers. When I was 16, I worked in retail- I was only rude to people who were rude to me. I think people forget that these people working here are also humans and should be treated like humans. While I know that bad employees exist, the only bad thing I guess I've seen here is employees having the cellphone out during work- but who am I judge, I do that too. Man, I saw one random lady yelling at some elderly lady. I have seen other customers yelling at employees who were just doing their job. Some of the customers act like they own the place and will run in to you and then expect a sorry from you- when they did it. Holy shit people. The selections may not be great because bigger cities have a lot more variety, however, I completely disagree that this store is not clean and everything was rotten. I hate to break it to some of these privileged people, but their demands just don't make sense for a small town grocery store. Go to SF or San Jose; you will find a larger selection there, because those selections meet a larger demand. Half Moon Bay does not have that demand. You cannot blame the store because your town is not as big as SJ and cannot accommodate that type of selection. I have been to very poor countries (for work) where all they really had was rotten food, and contaminated water. It absolutely disheartened me to see an employee get yelled at about sour berries (you shouldn't even be tasting that many packages). If you really don't like it, then maybe you should move to a city where they can accommodate your over the top requests, because it makes more sense and realistic there (they would probably have a lot more grocery stores, not just one major one, like Half Moon Bay). I do miss my old town and the grocery stores there- I miss the selection that I became very accustomed to. But I don't mind this safeway. They seemed to be extremely understaffed. I hope that changes. But I am extremely impressed with the manager, and the staff he has, at trying to run the store, 24 hours a day. I certainly could not handle that. I am sorry if I ever was rude to you guys (staff of safeway)- I really do not want to be the type of customers I have seen. I have dealt with those myself when I was young, and it can be frustrating. Thank you for taking the time and reading this. read more

I feel very sorry for the employees at this store, who try so hard to be nice and friendly under very, VERY trying circumstances. Ever since the competing Albertson's across the street closed, the higher-ups in the Safeway chain have ignored this store's needs. There have been a few improvements in the last few weeks -- several folks from the community jumped all over the regional manager -- but it's still dirty, cramped and poorly stocked. Nine times out of 10, they're out of some important item on my list. I could go to New Leaf, but they don't always have what I need, either, and it's a pain to have to make two stops at two different stores to complete my shopping. There's no reason why the regional people with Safeway couldn't improve this store, which is a lifeline to so much of the Coastside community. Instead, they cut down on selection and fail to deliver stock on time and in quantity. I have to check expiration dates very carefully on everything. Inevitably I'll find expired dairy products, eggs, meat, packaged produce, even baked goods. Sometimes they'll even move the expired products to the front in an attempt to sell them before the fresher items are sold. Every time I go "over the hill" to the San Mateo Safeway, I find new products and a much broader selection, and I've yet to find any expired goods. But who can drive 12 miles one-way to the grocery store? If I don't remember to take a large cooler with me, I can't buy any frozen or refrigerated goods because there's too great a chance that they'll spoil before I get them home (particularly if traffic is bad on Hwy 92). Come on, Safeway -- fix the Half Moon Bay store! read more

This grocery store is pretty dirty, and I can't explain how gross the bathroom was. Besides that, a very average grocery store, that I wouldn't go in again. read more

This place has the lousiest produce I've ever seen. On top of it all they over charge for wilting greens. Go somewhere else if u want fresh veggies. read more

This Safeway is Ok. It's a bit on the smaller side, so not the stock that some of its cousins have. It is also a "tourist safeway" (yes , these exist) so prices are 10-15% higher than other "non-tourist" Safeways. They have been stocking up on organics, so kudos there. Prices are comparable in many cases to the in-town "natural foods" market, which is probably to their competitors benefits. read more

Do NOT use this store to get corsages for prom (or anything else)! I ordered a corsage and boutonnière made of white roses. Every corsage I've ever had or purchased, they used small roses. The boutonnière turned out fine, but my daughters corsage had three HUGE roses. The corsage had three strands of pearls on stretchy string to put on her wrist. First, her accessories were NOT pearls and would look ridiculous, and I was never told that that's what she would be using for the wrist portion of the corsage. Second, the roses were SO HUGE and heavy that when my daughter put it on her wrist, the corsage spun around and ended up upside down! It was unwearable! $29.00 worth of flowers in the garbage. I ended up calling Half Moon Flowers to see if they could make me one in an emergency, which they did within 30 minutes, and it was beautiful and only $20.00! I will never use Safeway for flowers again! read more

I just had to give my two cents....I have never had any trouble at this Safeway. I find every person friendly and helpful.

I have never had a problem at Safeway Store. Yes it is crowded but it is a small community with thousands of tourists daily. I am sure it runs out of stuff because of how many thousands of people shop there. It gets worse on the weekends so I try to do my shopping during the week. I have politely asked the produce section person if they could check the back for a salad dressing I love, and I was helped with a friendly smile and a "sure, no problem" statement. They were completely out of what I wanted and the clerk said they would get it ordered. What more could I ask for or expect? My problem has only been with other shoppers that are rude, rush around like it is their store and no one else exists, cut in line, and the list goes on. I am sure these same people are this way where ever they go. Demanding, rude, obnoxious, and have no consideration for others. I don't blame Safeway for that, I put the blame where it belongs. read more

This Safeway has finally came around.The new store mananger has made a lot of changes .He is always on the floor and is very involved with the community.He has made several donations to our local community.He has been there almost a year and has really changed things around .The store was always filthy and out of stock of products.This store has shown a lot of improvement being that I have lived on the coast for the last twenty years.I no longer have to go over the hill to shop. read more

first of all, i have arthritis in my tendies and i can't move that fast. this one stupid worker was stocking shelves and blocked my way. then this shopper woman came up behind me and told me to "move my fat ass". i almost cried. the person stocking the shelves didn't even care that i was stuck even though they saw me!! `secondly, i bought doritos for a baby shower party i was having and i left the bag open on my table for 3 hours. when i came back... they were stale! i was beyond angy. last but not least they don't carry the hemorrhoid cream i need to survive. i had to ask like 5 employees before i found out!! dont go to this store unless you want to be embarrassed beyond belief!!!!!!!!!!!! read more

I've lived in the area for 21 years, and I hate this store with a passion. Except for a couple of people, the employees are rude. Every time I find something I particularly like to eat, they don't stock it anymore. Their fruit and veggie section pales in comparison to the Safeway in Pacifica. The ONLY good thing about this store is that it's open 24 hrs. read more