CVS at the Crossroads in Carmel, CA is my local drugstore. The service and staff are incredible…read more They were very helpful and knowledgeable. The pharmacy is especially fantastic. The pharmacists who give the shots do it better then any doctors office I have ever been to. The pharmacy staff never hesitates to inform you if there is a less expensive substitute. I also want to add that Jesse the store manager is cool, calm and collected and never seems stressed. 5 stars are not enough stars to rate this drugsstore. I would highly recommend them.

I assist a Dr & our patient said she'd requested a refill twice through her CVS account online,…read morehowever we'd not received the refill request. I called & spoke w/ a man in the pharmacy & kindly asked why they don't see that the patient requested a refill twice; he replied "Our staff is competent if that's what you're asking" & was otherwise no help to figure out the issue. As I was replying to him to explain things, he rudely decided to interrupt me & talk over me. I would not recommend this pharmacy & really hope I won't ever need to call them again.

Over the years we have had mixed issues with this pharmacy. But today was a big day. First of all…read moremy husband went in to get his monthly prescription refilled. He started at the pickup desk who told him there were no prescriptions to pick up. So they sent him over to the "consult" counter where a young Asian woman in a white jacket was working. She was not very interested in doing more than the absolute least amount. Told him - no, no prescriptions. And in fact told him there were no prescriptions with any refills. When questioned she told him that the prescription must have been sent to a different store - excuse me??? No, it wasn't. So, she then basically told him to take it up with his doctor. When he got in the car I said, nope, this isnt right. And so we went back in. Started with the "new and improved" check in on the monitor and that person said, no, no prescriptions. And sent us over to stand in line at the Drop Off Counter where Isaiah was working. He gave a little more information, and said that actually the insurance company refused to refill it because it was "too early". Again he asked if it could ave been picked up somewhere else because the pickup date was over 2 weeks away. BUT instead of just sending us away, he stepped away and spoke with Tysin. Tysin came over and found basically the same information Isaiah had given us. But he instructed Isaiah to call the insurance company and ask where and when the prescription had been refilled since we last picked it up at the end of July. And to ask them that since it had not been refilled at this store, could the reverse the refusal and allow them to dispense it. We went to sit down while Isaiah was on the phone with the automated menu......Not even 10 minutes later he called us back, and said that the insurance company admitted it must have been a "glitch in their system" and that they reversed the refusal. And so CVS was able to dispense the refill just a few minutes later. The young Asian woman needs some retraining in customer service, and Isaiah and Tysin should be the ones to show her how it is done! Thank you, Isaiah and Tysin. You showed what customer service really means.

Easily the worst store in and around Monterey; everyone is completely clueless and irresponsible…read more They haven't been able to order my toothpaste refill in OVER A MONTH. I'm done with these morons; Walgreens, here I come.

They refill my prescriptions promptly. The only problem is parking. Need to go early or after…read morethe lunch crowds

We called Kaiser for medication for our son. They had the prescription sent to the nearest pharmacy…read moresince we were out of town so we picked Walgreens. We went to pick it up once it was ready. The pharmacist said it was $71 and they don't take Kaiser insurance. I told my husband that's too much and we'd wait until we get home. The pharmacist said we could look online for a coupon. She told us about goodrx. I found a coupon for $50 for the medication we needed. I thought it was nice of her to tell us about the coupon/discount site. That's why I'm giving it 4 stars. It's still pricey since it would only be $5 with our insurance.

Thanks Viviana great customers service, relating to and taking effort time to make guests feel…read morewelcome. Thanks to the Pharmacy Dept for their patience. I know they're busy, but they are patient with me even though I have disabilities and severe memory issues. Thank you to Katailee also, helping me at Pharmacy. I kept forgetting to bring what I needed and ended up in line over 3 times over two days, and she helped me get what I needed despite my memory issues.

This Walgreens location needs serious improvement. Outside, it reeks of urine from the homeless…read morethat loiter in the area. Inside, it's just as frustrating. The photo area is always unmanned-- I end up standing there for several minutes before having to track someone down. Customer service is hit or miss, and the checkout lanes remain crowded together with little regard for spacing. My most recent experience was especially frustrating. I stopped in quickly on my way to an event to purchase deodorant, only to find that the barcode wouldn't scan. A passing employee confirmed there was no price in the system at all. After already waiting in line several minutes, this was the final straw-- I left without making a purchase. For such a common item not to even appear in inventory shows a lack of organization and attention to detail. This store gives the impression of being poorly managed and not customer-focused.

Very nice store ambiance. Great selection of vitamins and supplements. Very knowledgeable and…read morecourteous staff. Highly recommended.

I suspect that they often provide less than the number of pills that are supposed to be in an…read moreorder. Fairly recently, I watched as a pharmacist filled a prescription for me. He just estimated the amount of pills he put in the container; he didn't use any device to insure the correct number of pills. When I asked him, he said he was "just eyeballing it"; he said he had the experience to know he was filling my order correctly. He was friendly and on the positive side, all of the staff there I've delt with are pleasant and try to be helpful.

Horrible,Horrible,Horrible I implore people to never never shop here not only did we receive…read morehorrible customer service.But was disappointed disrespect and disgusted and I work with disgusting people. I ordered a birthday cake and gave them enough time to accomplish. Not only it wasn't done on time they made me wait. While one of the worst workers came in to the bakery. With McDonald's to eat in front of me. Not washing her hands, and to me things worse she literally stole a danish in front me and eat it without a care. She clearly didn't finish our cake because she was too busy getting McDonald's while on the clock. The store manager supposedly took care of it. But I don't believe he cares after this input I will call corporate and the health department, hopefully they will take care of this issue. Again avoid this store at all cost.

Definitely going back. Had 79 grams of protein with my MaxFit lunch. Great seating options to enjoy…read moreyour lunch and lots of protein options. From drinks, snacks, foods, and supplements. They've got it all.

Trying products this week. Started with 2 different salmon meals. After I enjoyed both I checked…read moreingredients and found both were Atlantic Farm raised. Disappointed. This is problematic and a showstopper. Checking chicken next.

Today, 1/30/26, I went to this store for some medical supplies and there was paper all over the…read morewindows - no note. Evidently, the store suddenly closed about a month ago.

Don't waste your time! A family member was recently diagnosed with a degenerative neuromuscular…read moredisease. We were interested in seeing what options were available to help with bathing, mobility issues, safety, etc. As we approached the front door, a gentleman came up to us with a cart that he placed across the entrance. We thought this rather odd, but I explained our situation and asked if we could come in and see what they had available. He replied." Oh no, I can't let anyone into the store." He kept the cart at the door and we could tell he wasn't going to let us in so we turned around and walked away. What is the point of having a retail business if you can't go inside? We are still shaking our heads at this bizarre behavior.

Great local brands great prices. John Steinbeck would definitely approve. The staff are always very…read morewelcoming. The store is set up so it's not too overwhelming like some dispensaries are. Go here weekly and they always have what I need and want. I love that you get a prize for spending over 50 or $100 and I've gotten some really nice extras that way. I wish they would carry CBD bubble bath though.

worst place to shop prices are too high and employees are rude and seem miserable wouldn't…read morerecommend this place to anyone. god bless