This location is consistently filthy and disappointing…read more Parking lot is always full. The pharmacy always has a line both inside and drive through. The staff seem bored, are unfriendly, and aren't uninterested in helping their customers. What finally prompted me to write this review was the restroom. It was absolutely disgusting: no toilet paper, urine on the floor, feces on the toilet, and even feces in the trash can. It was one of the dirtiest public restrooms I've encountered. The rest of the property isn't much better. The parking lot is always covered in trash, and the store itself is dirty and poorly maintained. The entrance is often blocked by people camped outside with large amounts of belongings, making it difficult to get in and out of the store. During my most recent visit, there was loud music playing while people were asking customers for money. I just wanted to pick up my prescription and leave. Overall, this store needs serious attention to cleanliness, maintenance, and customer service. It's GROSS!

FUUUUUUCK YOU! on hold for an hour and then they hung up on…read moreme. i work in medical office this is unacceptable.

I wanted to get a few personal necessities and didn't want to park a long distance away and then…read morehave to navigate a cavernous store like CVS. So I looked and found this nice local Rite Aid and was able to park right by the entrance and lave my little dog in the car for a few minutes (I shop in the morning when I bring my dog so I can get my errands done before things really heat up). I was able to get all the items I needed in this small and not crowded store. Though they were clearly running at bare bones staffing I was still able to get my items and to checkout in less than 15 minutes. My dog was neither uncomfortable nor anxious since my trip was so brief. Nice place, clean, intuitively organized, with polite and knowledgeable staff. I had only come for some antacids, a few batteries for a radio, and an impulsive candy bar but that would have taken much longer at the CVS and, maybe I'm imagining this, but the Rite Aid staff seemed somehow happier than the CVS folks who, in my experience seem pretty unhappy with their jobs. So, shorter walk, easy parking, had what I came for and got my errands done in record time. Yay, Rite Aid.

The most incompetent pharmacy in Santa Rosa! Since taking over for Tuttles in February they haven't…read moregotten any of my prescriptions right. Today was the last chance and once again they screwed them up. I am done I will switch to CVS. Hopefully they are more competent

I am writing this review after an extremely frustrating experience at this CVS. On February 16,…read more2026, shortly after moving from Massachusetts to California, I visited this location to transfer a prescription from a CVS in Massachusetts, a process that should have been straightforward. Because the prescription had expired, I contacted my provider in Boston, who promptly sent a new prescription to CVS in Massachusetts which had to be transferred here in CA. I spent nearly four hours at this pharmacy, during which staff repeatedly gave me incorrect information, claiming that "laws and restrictions" prevented the transfer. This was not true and appeared to mask an inability to process the transfer correctly in their system. When I contacted the CVS in Somerville, MA, they confirmed the prescription had already been transferred to this CVS on Mendocino Ave, CA. A nearby CVS also confirmed they could not assist because the prescription was stuck in this store's queue. Having run out of this medication and unable to obtain it due to this delay, I was forced to seek care in the ER. The lack of competence and accountability at this location is alarming, especially given that similar complaints seem common. I have since transferred all my prescriptions to Walgreens.

It's not the employees, it's the lousy system they have to work with that can't keep customers'…read moreinsurance straight. I switched health plans last year and cleared that up at the time and have gotten refills twice since then. But I go back a third time to pick up what my new doctor just called in and they said there was an insurance issue and to call the insurance company. Again?!? Did the system revert back to my old insurance? I should have asked which insurance they were referring to but I shouldn't have had to. I thought we cleared that up already but here I am without my medication having wasted a trip. Very frustrating and I have had it and I am done with this pharmacy. I thought this would be a convenient location for picking up my prescriptions but apparently not. Nothing but a frustrating hassle.

I like this store, well organized and stocked. Fun season stuff too. Last night staff is…read moreprofession, helpful and friendly. Check for coupons on the machine (could be closer to the door. My only complain is the parking lot is too dark for a 24 hour store from the 4th street it looks closed because parking lot it dark. Only the handicap parking is lit up.

Absolutely terrible! Just now waited on my iPhone 25 minutes to see if a certain product was…read moreavailable. Never did find out. Ended up going to my favorite CVS on Yulupa Avenue in Santa Rosa. By the way, this wasn't the first time this has happened.

Echoing a lot of these reviews. EXTREMELY poor customer service. Some would say rude. The manager,…read moresmall, portly douche bag with glasses, is the worst out of them all. He displays condescending tones when asked questions like he hates his job. I came in to have a disposable camera developed. When asked if I could, the manager responded with again, a condescending tone. "We aren't taking those. It's a disposable camera." Like I didn't know what it was. I told him I know it's a disposable camera, I'm old enough to know. His response??? "Whatever man." No polite customer services, no helpful suggestions. This location either needs to be closed or action needs to be taken on the manager. No amount of training will help.

this is a review for Walgreens delivery. I was in desperate need for a new wheelchair for my…read morehusband. everything was closed today but I got an inexpensive wheelchair that will take care of us for a while for less than $200 and they delivered it within an hour. thank you so much!

Terrible customer service. Takes forever in the drive-up. They never have the prescription ready…read morewhen they say they will. Then they say to call ahead next time, but it's a 10-15 minute wait on the phone and it's still not ready! The pharmacist is nice, but all the other employees are cold and unpleasant. There are lots of people working there, and although there's a continual stream of customers there are never long lines in the store or drive up so, I don't know why they are so overworked and unhappy with what they do. Someone needs to look into the problems there.

This place deserves 1 star for their western union services. I made a mistake sending money on the…read morebeneficiary name and they weren't any help. You have to dial the western union phone they have and get a return number. The receiving amount is only $200. Beware! If you need to pick up cash or made a mistake and need a refund! The amount is so small and limited it doesn't help anyone! I went down the block to Rancho Mendoza supermarket. The line was very long for their Western Union about a 40 min wait but within 5 mins of reaching the counter, I had my issues SOLVED! Was able to refund me and resend money with the correct beneficiary name. Kudos to Mendoza and Boo to CVS.

I'd like to recognize and commend an employee name Dominic at CVS. During my recent purchase, I…read moreused a $10 coupon, but ran into an issue because I couldn't remember the number linked to it. Despite a line of impatient customers forming, the employee remained calm, composed, and attentive. He spent about 20 minutes helping me resolve the issue without letting the pressure affect his professionalism. Once everything was fixed, I was very satisfied with the service provided. His patience, dedication, and quality of care truly reflect a level of service that stands out--qualities that deserve recognition, and in my opinion, make him a strong candidate for a raise or management consideration. That's the kind of service and quality care is needed, and I felt well taken care of. Thank you Dominic!

I would give them a zero if that was possible! My…read moreprescription went up in cost over 30% from last month. Just in o w month. I don't see how they can honestly justify this? I have friends that tell me the same story as well. Jo set cost, just keep going up!

Their service selection in value was amazing. This is where I got my good drugs from and save a…read moredollar thank you dollar drug.

A male pharmacist/owner threatened to not deliver my mothers Parkinson's drugs when she was out of…read moredrugs because I asked for a receipt be delivered to me as I'm the patient advocate and accountant. I was very stressed for my mother's health and it was too late to find another company to fill the order. Does anyone know how to file a state report against a pharmacy?

Customer Service. Wanted to transfer a prescription and got the runaround. No help said I had to do…read moreit online.

Unable to maintain the brand of generic due to a few cents profit and zero listening to customers…read more Generics from India are questionable? It's a big problem, corruption there in our drug supply, here ! This is the best of this obviously horrible company to work for . It's in Target and reminds me of the USA Safeways / Target CVS philosophy. Use the employees, no careers,don't expect anything extra , let up subsidize their pay w government benefits! It's literally all three , especially CVS !

Hire new people, and keep it open on weekends. I had to transfer my prescription to another CVSread more

THE worst front staff at this CVS I have encountered. I was in mid sentence asking when I could…read morepick up my prescription since I was told it won't be ready day of and following business day was a holiday and clarifying if they would be open when she went to another computer/window and disregarded my question and was dismissive. CVS needs to train front staff on adequate customer service or it will continue to get poor ratings and will take my business elsewhere.