I don't even know where to begin, so I'll say this as nice as possible..... Go some place else! How it's 1 cashier mid day with extremely long lines is beyond me! I was a big water spill near floral that employees just walked past constantly. I literally had to go find a worker to tell them to put cones out with signs! This store lacks common sense, customer service, good management and cashiers. Then not to mention the armed guards, good grief it's ruff here. read more

Safeway - Long lines. 1 cashier - Grocery Near Me - Pittsburg, California

This is the dirtiest Safeway I have ever been in. This includes the parking lot and where the grocert carts are. I don't understand why as you have employees standing around chit chatting with each other. GIVE THEM A BROOM! read more

Horrible service waiting on line for 30 min two checkers self checkout close not one calling for help. read more

Safeway - Liines - Grocery Near Me - Pittsburg, California

Where do I start?? Well tonight, my husband picked up a bag frozen party wings for dinner tonight. He opened the bag and instantly we knew the chicken was bad!! Not to mention just last week, I had to return to this same store spoiled shrimp. (42 dollars worth) So disgusting! A few days later my daughter purchased a package of cheese that was molded! Also, the cold box that holds cheese smells like mold and has now for months! I made staff aware but nothing has changed. This store compared to the Concord stores, is sad. The meat selection is beyond limited, bread always empty. Unless it's a last minute need to go, I will travel to the Concord store. Definitely will not buy meat from this store after tonight. Oh, let's not dorget how the some of the employees are VERY unprofessional. I was being checked out and a female safeway employee decided that it would be ok to walk up and start a random conversation with my cashier as he checked me out. Boldly, for at least 2 minutes before I expressed to her that it was rude and inappropriate. She immediately caught a attitude as if I was wrong. She even went back and forth with me. Just as I explained to her what could happen, and it did!! I was charged twice for my sodas. She works the closing shift. She is Caucasian, on the heavy side with PURPLE HAIR!! No apology, they both looked at me like I was the problem. One last thing, whenever I use self check out I feel so uncomfortable. They stand there and stare you down like you are on a prison yard. The AUDACITY!! I predict this store being shut down in the near future. As it should!!!! read more

Safeway - Grocery Near Me - Pittsburg, California

This Safeway location is very outdated! Their refrigerators are too old and rusty. Most of times it is broken. The store is very dirty . Outside and inside! It is needed to have its power washed once a while( looks like it was never cleaned before). There has been a vomit next to one of entrance and it has been there for over a week and they don't clean! One of the doors is always broken and they don't fix or change it. Bathrooms are nasty and sometime they just put carts full of breads right next to the public restrooms and left it there for a couple of days. read more

Safeway - Grocery Near Me - Pittsburg, California

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Naw. I'll waste my gas to go to the Ygnacio Valley store TO GET 4/5 star customer service. No I cannot give you two stars, this Safeway location. If I could I wouldn't even mark any stars. if you like being crap talked to with an attitude by the employees when you ask for help, please, by all means, shop here. otherwise, if you like being treated with at least some dignity and helpful workers, go to any other Safeway. even the Deer Valley location has way better service than this.... even today's security guard was more helpful and nice than the actual Safeway employee. (thanks, Security Guard)! read more

Worse Safeway was in Oakland where they got metal gates and one way direction in and out of store like herding cattle. Glad I had no part of living in Oakland. Now pittsburg has joined them. Why the heck put up gates and metal detectors or some sensor...ridiculous. hire a security guard that won't be chatting with Safeway staff hanging out like buddies or stuck looking at their cellphones. Get someone that will actually look up and watch for thieves. Won't be returning even when it's only down the street. read more

Usually I go to the one in Antioch since it is close to my house. But I was in the area and I needed to get a few things, so I ended up going to this particular Safeway. I visited this store once a few years ago, so I do not remember much, but I never recalled them installing security gates at that time, so imagine my surprise when I found out they ended up installing security gates. The location in Antioch has them too. The layout is different than the other location too. The Pharmacy is at the front of the store next to the flowers, the Produce section is wide, the Butcher Counter is in the back, and there is even a Wells Fargo bank inside. The other location does not have that. I think my biggest problem is the fact that they don't announce when check stands are closing. I went to one in the Cosmetics section (which was in an enclosed area, similar to what Walmart does) as I needed to get something there. Since I was only getting a few things I decided to pay for them in the Cosmetics section. A customer in front of me told me this register was closing. I responded with "Okay, thanks!". And then I ended up going to Self Checkout. Now why didn't the person at the register told me they were closing? Anywho, I paid for my stuff, and left (after I scanned my receipt at the Checkstand). Nothing as bad as everyone else made it seem like, but it could have been better. read more

Customer service is still good. But the parking lot changes are terrible. You want me to rerun my cart? Put out more than 3 cart returns. And all 3 are in the first 2 rows by auto zone near the store front. Those of us who park further away have to walk all the way back to the store door to return carts. I will, because I was raised right. But I will also go to Sprouts more for convenience of cart return. Also, took out most the handicap spots so I have to park further away AND walk back to the door. Not good. read more

The ONLY thing good about this Safeway if their pharmacy. I waited in line for 15 min in their deli department. When someone finally came she told me "oh no honey, I don't do meats...". They just aren't helpful...I'd rather make the extra 15 min drive and go to Raleys in Brentwood...oh, their meats are pretty gross too... read more

Safeway - I needed ground beef but quickly changed my mind when I saw this. The meat is worse than in this picture... - Grocery Near Me - Pittsburg, California

Ran in here today to get Amazon gift cards and whipped cream, plus cash back. I was in and out within 5 minutes on a Sunday at 2pm. The 13oz extra creamy whipped cream was 4.99 and the regular 13oz was $7.99. Same brands too, so obviously I got the extra creamy, lol. read more

Safeway - Grocery Near Me - Pittsburg, California

Did not feel safe at this store, people yelling and threatening to beat up managers that are on duty, including cashiers not a safe environment. Also, the top manager does not do anything. I told her about how I felt and she could care less. She had a defensive attitude as well. Told her how she handled the situation was very unprofessional a woman her child were here. They got mad and they yelled at the top of their lungs at the cashier for not helping them fastly. I really think that the GM did not do her job. Neither did the security guards. They did nothing while this lady threatened to assault the Cashier, I will be calling corporate on behalf of this because I went back into the store and complain to the manager about this. I asked to speak with her higher manager and she said she was I did not get her name, but she had a very bad attitude I did not feel comfortable at all talking to her. She's very unapproachable and very unprofessional. read more

I can't believe you have zero cashiers to check out customers. We are paying the highest prices at this sorry excuse for a grocery store and they want us to do their jobs. Now no checkers and prices still sky high. Can't wait for Sprouts to open. Boycotting Safeway. read more

Service I'm not sure I got to self checkout. Ambiance is basic. The cakes, bagels, and donuts from the bakery are delicious but just buy them when they first open. It's always security strapped up so you do get a sense of protection for the community. read more

Disgusting store!! The employees in the Deli and Chinese Food counter are RUDE!! They don't even acknowledge you when you walk up to counter, Food (Chinese) looked old and dried up , I asked how long it was sitting there and she said " this morning " WTF it's 2pm . I didn't order anything and left !! Poor Management Obviously!! read more

I always get my hot soup and f the do not have cookies I always ask I think she said her name for shirt is lea or something she wears glasses with braids. Always with a smile deli people are always smiling hot food very fresh and good. Starbucks on point and welcoming staff. read more

Safeway - Broccoli soup and cookies - Grocery Near Me - Pittsburg, California

The past few visits have been quite uncomfortable. I am unsure why I feel treated like a criminal as soon as I enter the store. Upon arrival, I am immediately confined by gates and scrutinized by security personnel. During my last visit, I was overtly followed throughout the store, and I cannot understand why I was singled out. I consider myself a clean and well-organized individual, and there is nothing suspicious about me. Also, one of the female employees at the self-checkout was hovering over me the entire time I was checking out. I will not be returning. read more

I went to the Safeway on Bailey Road to get chicken wings about 2 years ago from the deli. I was given raw chicken wings! Pink with blood coming out of it when I bit into it! Took them back with receipt and pictures, they had me fill out a complaint form and they sent it in! It took basically 2 and the half months before I got a call back and then told me, becaui got sick for better part of the next day that they would need a drs note saying I visited the dr! To give me compensation for my day of lost wages! They offered me $50 without it! Another including $20 something dollars I spent on the wings from the get go! So the really offered me about$ $25 for my troubles! i haven't been back to buy any cooked food from there since then! I give them one star because the manager was cool and so his job, but corporate crapped all over me! read more

The customer service is not the best. Always check your receipt. Items are always placed in the wrong spot making you believe you are getting a good deal but when you check out you end up paying more. When you mention it to the people in customer service they make you go back to prove their mistake and you still don't get compensated for their mistake. read more

Safeway - Brands placed in the wrong place - Grocery Near Me - Pittsburg, California

"Happy Balloons". That's what the birthday cake for two of our office staff people read, instead of saying "happy birthday". One of my co-workers picked up the cake from this location after ordering the German chocolate a day before. She didn't even notice until the day of the party in our office. It was pretty funny; however, had it been for something more special, like a child's birthday party, this would have been a very disappointing message to receive on a birthday cake that didn't even have balloons in frosting on it. No attention to detail, but the cake was still delicious! read more

Safeway - Attention to detail?! "Happy BALLOONS." (And then a period?) There aren't even balloons on it. Where's our HAPPY BIRTHDAY cake? - Grocery Near Me - Pittsburg, California

The only Safeway establishment I've been to that doesn't offer baskets. I walk into the store, preparing to grab a basket and there's none in sight, I turn around and go to quickly grab a cart outside, and I'm crushed by the "loss prevention" gates. My whole body just crushed between both gates. I had no idea it would do that, nor should it have kept closing. I'm in a panic and the security guard looks at my like I'm the crazy one. I beg for a basket and he says "sorry, we don't have those and I can't let you out because this is an exit not an entrance..." regardless of the carts sitting outside the door. I go on about my quest and I'm arms full of food. Out of desperation, I run to the other security guard and ask him if he could get a cart for me, since I had food falling out of my arms. He scoffs and says "sorry can't do that..." at that point he's met with an attitude right back. I'm like "are you kidding?! Where's the customer service? It's just a cart and I wasn't aware you guys were imprisoning your customers by not letting them leave and get a cart...". He says with an attitude back, "someone's having a BAD day!" It wasn't bad until I walked in there!! I not only left in pain from being crushed by the gate, I also got into my car and just cried. It's such a demoralizing place. Never experienced such poor customer service. I'll go back to Winco... $100 worth of groceries and a fat "f*ck you" message. Happy freaking Holidays! read more

This is the only grocery store in the San Marco area, a neighborhood with million dollar houses, and it's filthy and run down. It's a 50% chance that they are out of stock on some items that I intend to purchase. I am not talking about anything special either - keto yogurt, fresh basil, Walden syrup. The floors in the fresh vegetable area are usually dirty. Employees who should be bringing in carts for customers, "hang out" where the carts are collected in the parking lot. Speaking of carts, they never have baskets or carts on the south entrance. On my way to a funeral, I bought a $100 bouquet of flowers and they were out of the decorative boxes to stabilize during the car ride. You can guess what happened from there. They had the blank cards, but didn't have the extra long sticks to place it in arrangement. The lines are often long, not enough employees. There is always something wrong at this store. I have started to shop at Safeway and Whole Foods in Concord. The district manager really needs to overhaul that store. If there was a Whole Foods or another competitor in the neighborhood, it would make them improve their quality. read more

Safeway why do some of your locations have some of the worst customer service staff? This is completely unacceptable, if you don't like your job get a different occupation. While out in Bay Point I figured I would do some quick shopping on my way back to Sacramento. I picked up a few things and my honey wanted and sandwich made, so being we didn't know we stood waiting our turn and finally one of the deli employees said, we needed to pull a number. Seriously?! Put a sign up or something! Finally, it's our turn and the girl that was helping us rubbed her nose with her glove..ewww! I politely asked her if she would wash her hands and change gloves? She had a slight attitude about my request. I should have known we should have just walked out, but honey wanted that sandwich. Finally, we her sandwich made and I had a just 4 you discount that made the sandwich way cheaper, for some reason it wasn't working and not only did the employee acknowledge, but the manager also confirmed they were having issues with the app and asked me to show them which I did and the manager agreed to adjust the price and then changed her mind when I was getting ready to pay. So, I was like forget this I'll just go to the store when I get back in town. The girl from the deli was like, so, yojndor want the sandwich anymore? I politely said, No. And walked out. It wasn't the deli ladies fault, but the manager on the other hand have extremely poor customer service. I see why this location only have a 2 star rating. read more

This is a small Safeway that is sometimes poorly stocked. On more than one occasion, cashiers are not willing to go out of their way to provide customer service, whether it is price verification or help with coupons. They literally just ring you up and that's it. I can go to the self-checkout line for that kind of service. read more

Its a good everyday to walk around close to neighborhood and BART station going to the city of SF get a fresh foods and coffee here. They have bank inside. Time Is changing now getting more safer since its safeway guys love this place read more

Safeway - Walking distance to the neighborhood - Grocery Near Me - Pittsburg, California

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Horrible customer service. Bought flowers at the flower department and wanted to pay, waited a while as they were blowing balloons. Two people at the counter. Not smiling absolutely no care and no customer service. The door in the front was broken and can't enter. Told the security guard and all he said was "We Know". Wow! This store used to be nice with nice staff when we use to live in Baypoint . Glad we moved! HORRIBLE. People without customer service skills should not work with people. Disappointing. read more

Chinese deli - ordered broccoli beef and jalapeno chicken. Only got 1 strip of each protein. Guess thats why they call it broccoli beef. All broccoli. read more

I have definitely seen some questionable behavior from customers here, no fault to this Safeway but has definitely made me uncomfortable. Pretty clean store and always stocked. Huge shoutout to Patricia the cashier, she's my family's favorite and she's always so warm and welcoming. The produce section is always well stocked and appreciate the growing vegetarian section over the past few years. Wish the Starbucks was more well staffed since they're sometimes overwhelmed and take a while. Bakery section never disappoints with their garlic bread and donuts. read more

I have been coming to the Safeway for over 20 years, since my childhood. Have things changed? Absolutely. Is it the most well-kept store? No. But I will say that the people who work here genuinely do care, and try their best And I appreciate that. The problem is that I think face the store the most, are really out of their hands, and more of a city/area issue. I think the produce is a good quality, I like that they try to do little random events throughout the day to celebrate their customers, and above all their pharmacy team is the absolute best. My husband has a chronic condition and we have to get a lot of medication all the time, and Jack and his pharmacy team are top-of-the-line. They are very polite, personable, and helpful. I really enjoy shopping here, and I hope they continue to be a great staple of our community. read more

Safeway chicken molded red & green spots . One of the two I purchased . Safeway mgr. and other worker very little concern . Safeway selling Covid Chicken read more

Safeway - Safeway chicken purchased today . Molded red & green spots all over chicken , foul odor . This is 1 of the 2 I purchase , Covid chicken - Grocery Near Me - Pittsburg, California

The store on Bailey Road is a pit. Getting service at the delu counter is IMPOSSIBLE. The bakery offers poor or non-existent service.

Rude rude rude ! women standing by the self check ! Hello to the larger women with long braids ! Do you need more money to be courtesy? A lot going on in this store and guess too much the workers are not motivated to be nice sad read more

It's disappointing that costumer service is not costumery anymore. I ask the meat department to cut a meat in slices. The meat was on sale and the department said they going to have to change the price because slicing it is not a sale price. I guess service is not costumery anymore unless you have to pay extra. read more

Have had nothing but kind and warm experiences from cashiers and other workers at this location, but it still is ran very inefficiently. This is the only grocery store for thousands of people in the area and there's a huge lack in staffing & adequate budgeting (?) for this store, it really is sad. Shelves/hot bar are constantly cleaned out and have nobody tending to them. Store is designed to face pastries, bread & quick service food vs. walnut creek location faces fresh produce & flowers... very odd design choices I have to question..? Liquor and wine are completely closed off & locked away as if we are a community of criminals & are dependent on one cashier working near to retrieve, holding up the line even further read more

Husband went there a few weeks ago to order a cake. Waited 20 minutes, no one came. He went to customer service and they called someone. Fifteen more minutes and still, no one came. As we he walking out, he noticed flies in the deli. Glad now that we couldn't order a cake. read more

WE NEED A NEW STORE IN OUR NEIGHBORHOOD! The Safeway store on Bailey Road is the worse! Long lines, filthy carts, shop lifting is out of control. Security guards are a joke! The only way to get the message across is for the business to fail. Stop shopping at this location! read more

You ask for help & get an answer of, "Uh I don't know, ask someone else." from multiple people. One guy even had head phones in while working. The produce has gone down hill. They are out of so much product. Employees don't greet you at the register. The cashiers & baggers are too busy carrying on inappropriate personal conversations to pay enough attention to what their doing. I've had stuff not ring up, I've had stuff ring up more than once, I've had canned food on top of produce & chemicals mixed with food. During the afternoon rush there's only 3 registers open??? Seriously??? read more

Safeway - Thanks for packing my food like this. More fragile produce is not pictured because they are below the cans.. - Grocery Near Me - Pittsburg, California

I would give zero stars if I could, I placed a delivery order and would not have do so if I knew it was coming from this disgusting store. It needs a complete rehabilitation I received stale cupcakes, my artichokes had mold on them, stale bread, I drive out of my way to avoid this disaster of a store and will never request delivery again read more

Great service they try their hardest to help everyone even when people are rude to them for no reason

My mother and I went to customer service to use western union services and we were helped by Kathy, one of the cashiers. Right from the start she looked like she didn't want to be there to help us. She was smiling but the way she treated me and my mom was very bad in terms of customer service. I get it that she might've been irritated when I talked to my mom in our native language but I was just trying to explain what Kathy said to my mom so that she could understand. But that really gives no reason to treat a customer like that. Not helpful at all. Not only that, when I buzzed the button for assistance to open the locked cabinets, no one came. After waiting for 15 mins, finally a guy came. This Safeway is understaffed. So understaffed that I see the same cashiers working at Starbucks and the flower department. It is very overcrowded here and the staffs are grumpy. There are only a few staffs that give good customer service. Safeway really needs to step up their game in terms of customer service. read more