A little over a week ago my wife went to this store to purchase a bottle of red wine for a dinner we were going to the next day. The checker would not sell her the wine without an ID, we are both in our mid 60's and do not look like we are 21. Then another checker named Rena took the bottle from my wife and said we need your ID, my wife said she was rude and loud. My wife came home and she was near tears from the experience and being embarrassed. She, and I when I shop have never in all the years (30+) of shopping at this store have ever met anyone like her. My wife said she will not return. read more

The produce is fresh; the shelves are usually well stocked; the variety of choices is ample; and the Starbucks is beautifully redone. I have found the workers to be friendly and helpful, and parking is easy. It is clean! read more

I asked for four fresh cracked and cleaned crabs. I asked how long they had been in the store before ordering and was told they were just in today. We were almost finished with dinner and saw this We already threw out another body half that was questionable. Safeway--if you have someone preparing fresh crab, they should know if it's okay or not. read more

Safeway - Fresh cracked crab - Grocery Near Me - San Anselmo, California

My recent purchases: - Moldy bread. - Defective plastic tuperware sold on sale - Ground beef that was grey on the inside. Prices keep going up, quality and service keeps going down. I think I'm done shopping here. read more

Just a reminder about Safeway at Redhill... GET A RECEIPT AND CHECK IT BEFORE YOU LEAVE THE STORE. I often click on sale prices online before I leave the house, but several times I've bought items that can be scanned for additional savings with a "digital coupon" right there in the store. Several times I've scanned items in the store and not gotten the sale price but I figured it was too much trouble to contest (or I didn't want to hold up the line) so I let it go. Today I'd had enough. I always bag my own groceries so I don't pay 100% attention to the prices as they're being rung up. I don't want to hold up the 3 or 4+ people in line behind me (since there are usually only 1 or 2 check stands open.) So I moved out of the way and checked my receipt and found several wrong prices. I went to the one person at self-checkout. Of course, the person there couldn't figure out that the prices were for the actual items I'd purchased, and argued that they weren't the same items (even though I took photos of the items with the price tag adjacent) so I marched my cart back to the back, past the "employees only" sign and found someone to help me. We removed every item from my bag and she went through the prices and the sale prices which I proved with the photos I'd taken, and I'd been overcharged over eleven dollars. People supposedly win and lose political positions over the price of groceries, so it REALLY IS a big deal. I guess it was worth the extra 15 minutes. ugh Watch your stuff. Better yet, shop at Fairfax Market, United Market, Grocery Outlet or even the Andronico's Safeway (which is far more pleasant but doesn't always have the sale prices) and send a message to the folks who really don't care one way or the other at Safeway. read more

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This Safeway is best seen as either 'they are the only ones who stock a particular product' or a 'last resort' place to shop. My own experience over many years is that it was once OK, but is not any longer. The dairy never tastes fresh, produce is marginal at best, shelves are frequently not fully stocked by mid-morning and the checkout lines often become excruciatingly long. Not much praise to offer here. Prices ARE often better than at other local markets, but as the old saying reminds us, "Sometimes you get what you pay for," read more

I shop here at least twice per week. Today really infuriated me! Routinely when the checker asks if you want bags they frequently expel a large sigh, as if to say, "really won't you bag them!" Today I saw the usual sigh, but at the end , when she failed to bag the watermelon and 2-liter soda bottle I asked her to put them in a bag as I have stairs to climb. She then points at the bags at the end of the checkout and grunted. I'm now done with this Safeway where the prices continue to rise, the stocking is poor and I get attitude from the checkers. It is noteworthy they never have baggers. So much for customer service. I moved from SF recently and co ready to popular belief the customer service in the big city was far better!! read more

This review is for the bakery section. I wanted to thank Hortencia for her amazing cakes. She is incredible at creating photo cakes that are so aesthetic that no one wants to cut into them. Hortencia, thank you for sharing your talents with us! I am so grateful for the joy that your beautifully crafted desserts have sprinkled on dozens of birthday celebrations over the last seven years! read more

I tried to buy chicken wings and ice cream... and The price for a bag of chicken wings was at $35 and the ice cream was priced at $5.49 and the cashier rang as $5.99... Safeway better priced their food right.Consumers....please be aware of what your buying... Safeway is ripping you off if your not to careful... They need to be correct with their pricing.. I had to go and take pictures on my own and proved to the cashier the price was wrong... read more

Safeway - Wrong pricing.. priced at $ 5.49 cashier but cashier charged at $5.99.. - Grocery Near Me - San Anselmo, California

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I purchased a couple of hot items right after the kitchen had closed, at 50% off. I know they were on sale, but the quality was so poor, I was afraid I would be sick from undercooked food. I tried to bring the items back, even just for store credit, but they would not give me a refund, even with the receipt in hand. I used to eat food prepared in their kitchen all the time, but the quality keeps sinking lower and lower. read more

A few days ago there was a homeless man in the deli department of Safeway San Anselmo that came up to me and my young kids (about three feet away), he pointed at my kids, stared at me and then started yelling at the top of his lungs swinging his hands like he was chopping wood. I ran (my kids in a shopping cart) checked out with the cashier and I don't think I will ever go back to this store. read more

hate to say this but this has to be hands down the worst Safeway I've ever been too, some of the food that is out is not fresh, employees can't be found and are not helpful. Food spilt in isles.. not very clean inside read more

Safeway never ceases to fail me. They're either put of what I need or no one will help. Today I went to the Starbucks on my 10 minute break. Just one employee, whose fault this isn't, and one super annoying customer at Starbucks, paying for all her groceries there while I waited. Then she ordered drinks. Ten minutes later, my break was wasted and over. It's a coffee bar. It should be for coffee. Paying for groceries there isn't okay and you lost a customer. It's Peet's from now on. read more

This safeways customer service is a wreck. It's like highschool spats and abuse at the registers. If you have a need or real Complaints. Much of the staff and management is abusive. immature and in cahoots. They do not support the paying customers who have spent thousands and thousands with respect nor do they reprimand their workers on the floor or upper management. read more

I'll never shop here again. It's understaffed and mostly self checkout. Just had a rude experience with a clerk today. I'm deal with grief and kind of spaced out. I accidentally gave the clerk my phone number incorrectly twice and she rolled her eyes and gave me a death glare. This is after I even apologized. She then handed me my receipt with no thanks or polite acknowledgment. I worked at Safeway as a teenager and never treated anyone rudely, especially for being forgetful. Shop at another Safeway, this one is horrible! read more

Wow, a current two-star average for what I think is a very good Safeway, what happened?! I will have to read all the reviews to see what I'm missing (or getting but they're missing...) but first I need to try to boost this Safeway's reputation a bit. I'm particularly happy with their Starbucks. It's conveniently located near the front entrance, has nice baristas, and serves your beverage quickly. I was also able to pick up all my favorite grocery-store goodies with ease and comfort in the clean store. The lines were never bad when I was there either! read more

There are some great people who work here and some really rude and obviously unhappy people working here as well. We have been coming here for many years , sometimes 4 times a week. Never had any confrontations or bad experiences that would warrant it yet some of the clerks at self checkout have been very rude and angry with us. We are nice , polite people so we don't understand why they are this way to us and others we've seen. Well .... we do have a theory. Our theory is this- Safeway is a huge corporation. Corps only care about making $ and not about how they treat their employees. So they treat employees badly and they in turn take it out on on the customers. I've seen employees yell and bully other employees right in front of others. That's very unprofessional. I don't know if they were managers, but in my day, if your boss had a problem with you, you were called into a private office and talked to POLITELY about the situation. I've cringed when I see certain clerks berating the sweet guys who sweep the floors, collect the carts, clean up spills. No one needs to be talked to like that. We always witness this happening every time we shop there. We can't take it anymore. read more

I was in this safeway one time with my service dog in training and people bring their dogs in all the time! Its frustrating because I go to tell a manager that its a health code violation and what do they do? Yell at me and cause me to have an episode! One specific woman im sure you know who im talking about she has short hair (blond) 5"4 extremely grouchy and rude all the time told me "im not going to argue with you about it" i left the store hyperventilating and my service dog alerted me to an extreme episode which did happen. This is absolutely ridiculous! Have her fired she is always mean too been here my whole life and she still works here even when i applied she had some racist things to say as well! read more

This Safeway must be the worst managed one in the county. I avoid going there at all cost. The store is clean and well stocked but it is so often a hassle to to shop there. I feel bad for the employees as they often seem dejected and unhappy. read more

Back in the summertime, a friend and I picked up a dessert item to try after dinnertime. The cashier at the 15 item or less line took a look at our item and made a remark to the effect of "people will spend money on anything these days." My friend and I were cordial, but taken aback by her comment. Today, I was checking out my items in self-check out and heard 2 employees gossiping about a "crazy woman" customer who "always tries to stir things up." I understand that some customers can be difficult, and talking helps to blow off steam. But, I find it unprofessional to be gossiping about customers when other customers are within ear shot. I am not impressed by the culture or customer experience at this particular Safeway read more

Was in a rush to get some balloons for my neighbors daughters birthday, when I got to the flower dept. on Thursday morning was met by Lisa. A breath of fresh air, no Marin attitude! She filled my order fast, efficient and we had a nice conversation. I will spread the word when flowers or balloons are needed/wanted. Thank you! Great Job! read more

This is the first time I've ever given a business a bad review! This is the absolute worst grocery store with truly incompetent employees. They are completely disorganized and rude and I'm used to north-easterners. I was waiting in line with just a few items and told to get behind a woman with a huge buggy full Of stuff. I left. I won't shop here again. read more

This store is awful. About once a year, I go back and try again. And, often walk out rather than standing in their ridiculous lines. Last time, after waiting forever in the self-checkout line and with issues after scanning EVERY item, I finally made it to the payment screen and then that failed and I was expected to start over with scanning all my items. Nope, another walkout. Today, I decided to stop in for my beloved Starbucks Caramel Macchiato. Never again will I even stop for Starbucks. You would've thought the high school boy behind the counter was being tortured to make drinks for people. No eye contact, condescending tone, and God forbid, you ask for some cinnamon powder (he handed me sugar flavored with cinnamon). Dude, you've got a long life of employment ahead of you. Find a job you can smile doing. Oh, and clean the filthy counter. Good riddance San Anselmo Safeway & Starbucks. read more

this upscale Safeway has the notion it can force u to buy 6 items of a brew before u save an extra 10%. except there isn't much choices here. (not much more than a regular liquor store). brands the usual (3) suspects. brew: Sierra Nevada South hemp 2015 "harvest hop ipa"(4.99) -smooth brew. nothing bitter. great for floral hop drinkers. 3ish stars. not my type. expect fireworks....... on draught: -store has the usual deli, sushi, meat. coffee bars. a wells fargo bank too. -2 stars for limited selection in beers. read more

Unfortunately, my husband and I got into a check-out line with one very pissed off checker today. Really killed our early Thanksgiving shopping experience. We're past sixty and don't move like teenagers thus by the expressions on our checker's face, we asked too many questions re: cashback, bagging, using a Safeway Gift Card. Typically the checkers are polite but man--this one was 'sad/mad face' on steroids. Butchers were very helpful steering us to pre-cooked turkey. Otherwise, this store would get zero all around. read more

This Safeway's Jewish food section is so tiny, it almost does not exist. No Hanukkah candles, either. Of course, I tried to buy the candles on the second night of Hanukkah, so maybe Safeway sold out. Safeway also sells very chemically-laden ready-made frosting. Please don't tell anyone, but I have some in my pantry, which I bought in a state of panic when my organic frosting turned out a strange brown color! I could not bring myself to use the Safeway frosting. I just couldn't. Maybe next year I will use it as lighter fluid for my Hanukkah candles--which I ended up buying from Long's. read more

If I could give Safeway zero stars I would, and for multiple reasons. For the last couple of months every time I go into Safeway the lines are backed down the aisles. This is so irritating when you just want to pick up some quick items for dinner after work. I have to give all the patrons credit because everyone has been really patient, but I don't know how long we can put up with 15+ people in line. Once in awhile when the lines are backing up the manager calls for another checker, but watch out because that checker will be super upset and will complain about needing to take her break the whole time. Last night I went in and a lot of sections were completely bare or under stocked. Really Safeway? The entire pudding section in the refrigerated section was bare, zero, not one single pudding. Here is what angers me to my core about Safeway. The way the checkers and managers treat their workers with developmental disabilities. I work in Special Education so this really kills me when I see the way they treat their fellow co-workers. One day I had to restrain myself from choking the manager when he berated the poor developmentally disabled guy in front of at least 20 people and then yelled at him to just leave. Ughhhhhhh, it burns me up. Safeway gets a lot of kick-back for having disabled people on their staff so you would think they would actually treat them like humans. I understand the guy makes mistakes but instead of treating him like scum you could pull him aside privately and help him learn from his mistakes. Promote independence, not ignorance.This might come as a shock Safeway but people who are disabled have feelings too. I am writing letters to every single person in management about this issue. Shop anywhere else but this Safeway, they seriously need to get their act together. read more

Seriously. The management team/Union leader/whatever really needs to read these posts. They are all accurate in their criticism of this place. I shop here every week, multiple times a week and I'm starting to consider not doing so. I am constantly in awe of the level of ineptitude and the general condition of the store and its' employees. I'll limit my rant to two major complaints. 1. The lines. The lines have to be addressed. It's been a year of consistently long lines for me but judging by these posts, it's been an ongoing problem for a very long time. It is absolutely ridiculous. I mentioned how convenient self checkout machines are in other grocery stores. The perma-grumpy checker unceremoniously replied "we don't have room." Uhh.... knock out the half floral half candy abyss towards the produce side of the store. Or knock out the 5 or 7 check out lines you have that you never use. There's your room. 2. The out of stocks. Doing weekly shopping on the weekend is a guarantee that you will not find what you regularly buy and prefer. You will always have to settle for another product or go elsewhere for your favorite. This weekend they were out of cases of Refreshe water (Safeway's own product). How do you run out of your own generic product? How do you forget to order something that is brought in and sold out every week? The buying/ordering team needs a serious overhaul. Please, give these Yelp reviews the attention they deserve. We are a long suffering neighborhood of Safeway customers. This store never seems to improve. It has great potential and needs to be filled with competent, plentiful employees who like their jobs and value their customers. Please. read more

This review isn't really focused on the grocery store part, even though I do enjoy this safeway for grocery shopping. The cafe sandwich artist is AWESOME. He is the reason I will come back and get sandwiches here more often. He makes good sandwiches, he takes his time and does it nice. They taste good, they look good, they are fresh. He is super nice and friendly too. It's cool to have someone who actually cares about customers. Go get a sandwich from this guy! read more

I've been shopping at this Safeway for over a decade. It's the closest supermarket to my home so I shop here mainly for convenience. I also shop at United Market, Andronico's, Whole Foods, Lucky, Woodland's Market, Trader Joe's, CostCo and a few others depending on where I am and what's on my grocery list. I base my review on these comparative experiences. Safeway is a supermarket, not a specialty food store. There are a lot of things I like to buy that Safeway doesn't carry. I don't mark them down for that. Safeway also carries a lot of processed foods that I don't buy. I don't mark them down for that either. For certain basics like milk, coffee, cereal, diapers, fruit and vegetables; Safeway's price and selection is more than adequate for me. My primary complaint is the long lines that I've experienced here. On numerous occasions I've abandoned my cart at the checkout because I wasn't interested in waiting fifteen minutes to pay for my groceries. read more

**Disclaimer: This review is for the Starbucks, especially the morning guy. He makes your drinks delicious, accurately and extremely fast. At first he seems kind of cold, but that's just him paying extreme attention to detail, in order to get the drink right. And, if there's a line he gets it moving quickly. read more

Safeway in Marin is like a Target Boutique in Bloomingdales. The quality of things is not there but the prices are jacked because of the location. Labeling and shelf positions are directed towards the careless and dense. Sales are constant and mean nothing in the long scheme of things. The store promises much more than it delivers. Locals avoid the store but it still does a lot of business becasue there is little competition in the area. The service is attentive but dominated by the automatic questions that standardize service. Amusement can be gathered by listening to the rote inquiries. United is a better choice in produce and icecream. Andronico's is comparable in price for dairy but almost matches in excess. Safeway is safeway. I realize that I wanted it to be the store I remembered long ago in the Neignborhoods of San Francisco. It is not that anymore. It is the glitche of memory and hope that shows me that things do change. read more

Holy crap, it's Safeway. Geez people, I shop for a living, no wy any other store is cheaper off the rack. Amin is a great guy. Get ahold of yourself. Yeah, everyplace has its issues. But have you ever watched people shop out here? I'm from the eat coast, we get shit done. Marinites have trouble shopping and merging. Trust me, like dog parks, it's not the dogs. It's the people At Safeway it's not the store its the customers, have your Safeway card out, know how to pay...l read more

One star is being generous. Just moved to area and sadly, Safeway is the closest grocery store to me. I thought, cant be THAT bad, can it? Indeed! Every visit (tried 5 times) was so unpleasant from the filth on the floors, to the fantastically incompetent and aggressively rude tellers to the 1970s food choice. GLADLY go the extra mile to United, Good Earth, Whole Foods and pay more to avoid this disgrace for a store. Shawn is the manager there-he's worthless. Hopefully whole foods or trader Joes can come and put this place out of its misery. PLEASE!!!! read more

I live close to this Safeway, but I only go in when I need staples. The store is not kept up well and the service leaves something to be desired. I find myself going more to Andronicos across the street of United down sfd a bit. read more

Not sure how this Safeway stays open. They never have anything. Wanted a sandwich from deli on a croissant but I was told she would have to go all the bakery to get one so could I please pick another. They were out of the other 2 options. Rude and understaffed read more

OK Update! This Safeway's Gluten-Free selection is getting smaller and smaller. But that is not the worst, the customer service has gone down in flames! One day I went after a long day to pick up some cupcakes for my daughter's birthday. The bakery was closed, it took them over 15 minutes for someone to come help me. When this "manager" got there, she was rude and seemed annoyed by me! What happened!? This is supposed to be one of the "High End" Safeway stores, but they have become "Low Grade" Come on Safeway! I want to like your store. I don't want to shop at Mollie Stones or Woodland, but at least their service is excellent. I guess it's true, you get what you pay for... read more

Love this store and I would love to say that all the people that work there are amazing and that I would drive as far as I have to to shop at that store....I have noticed a change in management there.....it seems like ever time I go in there there a couple of things that I have been looking for and are out but over all the store has everything I need....I just want to also as that they have the friendly staff there....from the front end manager to the store manager....it is a great store to shop for a small community.... read more

Long checkout lines at nearly anytime of day. Shelves not stocked on a more than weekly basis. Little to no help at the customer service counter. Baggers that are not very fast or efficient. I have even had a bagger knock over fried chicken onto the counter and then pick it up with his bear hands, from the not so clean counter area, put it back into the container and then into a bag like nothing happened. Are you freaking kidding me. Employees that don't appear willing to pitch in when the store is super busy. Fortunately or unfortunately, depending on your view, the people that shop at Safeway are super patient with the many things wrong at Safeway. The prices are the only thing that keep someone returning to this store. read more

Sorry to say, I've just about had it with this place. As many have noted, it's too small for the location and understaffed. They are frequently understocked and out of sale items. I'm not exaggerating when I say I virtually always can't find something I need at this location. Price tags are often missing, and more than once things have rung up at the wrong price. There is also no wi-fi in the store and poor cell signal, so using the Safeway app is difficult or impossible. Due to few checkers on duty, I often use self-checkout, though something routinely goes awry and I have to wait for a sullen manager to come over and attend to the issue. Kudos to some of the friendlier staff who care about doing a decent job (there is a very nice and helpful new woman in the deli), but overall morale seems poor and it's probably due to bad management. I often leave this place frustrated, and I've now decided to just avoid it. read more