The best in the area.love shopping there, friendly staff.Experience.This Safeway is amazing, we go out of our way to get there.

My husband and I came to browse the store and decided to get some pork shoulders for the U savings and meat coupon we had. Member price is $1.99 a pound, not a bad deal. We went to self-checkout. Unfortunately, the system did not recognize the $1.99 a pound member price, still was charging Non-Member price of $3.99 at the self-checkout. We had to ask for help. Took almost 5 minutes to explain and the self-checkout representative thought we needed a digital coupon, we said no. I showed her the photo I took of the sign Member Price for the pork shoulders (as I was prepared to do a review of this item after the purchase on Yelp). It was also very confusing. I don't understand why the register system didn't honor the member price. The self-checkout representative had to manually calculate the discount, it is basically half off. I don't understand why it took so long to get it corrected. It should have been a five minute trip to the store and end up being a 20 minute trip. The store is very clean and organized. I have shopped at this Safeway branch many times. This is the first time I had experienced the register system not detecting members price. We did put our phone number in at the beginning as members always do. Please fix your system. read more

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7a.m. Wednesday all self checkout kiosks are closed, five people waiting in line for the one open lane. The blackberries I just purchased are moldy!! Uuugh!!! read more

Safeway - Moldy produce from Safeway, NOT the first time! - Grocery Near Me - Walnut Creek, California

I came here to get a couple of things and found them. The only reason why I came here is because I was across the street and my favorite chicken spot and I'm boycotting the store over there. So I came here and I got salad greens. I walked around for a bit, but what I really want was salad greens and I got them and I can't wait to get home and make my salad. The store looked nice and clean, so I was very pleased to see that. But stores in these areas look like that anyway so there's that. I'd come here again and get something on my way home. It allows me to go straight home instead of having to stop and go to my store. And then get back in my car and make a truck. Coming here definitely save me a step. read more

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I went there for the first time today. When I finally got the phone app to give me the discount on my item the item was way more than the sign said. So, I got in line to purchase it. The man ahead of me at the register was annoyed that the sign for his sale item was incorrect and he was very vocal about it. He mentioned the prices were always wrong at this store. I mentioned my price was different too. When I got to the register the cashier, Rakayla, was quite rude to me when I asked if I could get the same price on the shelf which was lower. She was rude to me just because the previous shopper was upset with her and kind of rude to her. I didn't respond in kind though. What I learned today is that I will never go back to that store to purchase anything knowing that there will be wrong prices that I will have to ask for sale prices for and then be treated unkindly because I've asked. No thank you. read more

I was at The Orchards Safeway store on 12/19. I noticed that the checker charge me $4.99 for asparagus and I showed him the add that said it was on sale for $1.99. He said it was because I had more than a pound. With people behind me I checked out but looked at the receipt. It said O had a pound so I had to wait for a customer service person to appear and they credited my 3 dollars back but a pain every time they charge you incorrectly. What I didn't catch was that the cashier, Logan, charged me for 2 bags. I brought 5 of my own and didn't use theirs. There have been issues before with over charging. Don't shop at this store! read more

I don't recommend using the pick up service for anything perishable. The fruit and potatoes were rotting. Seems like they load up the vegetables from the bottom of the pile. I have had thi happen a few times. read more

I feel something off always happens when I shop here. Employees being berated in front of the customers or the sale items not coming up correctly and causing a problem have happened more than once. read more

I always feel like an idiot for shopping here because they clearly don't care about the customer experience. It's a shame because it's a nice store, but there are never any carts so I end up having to tack one down in the parking lot every time. Never enough checkers- always a long wait to check out. And I don't think I've ever had someone actually bag my groceries. It's always up to me. Today was the last straw. I will shop somewhere else from now on. read more

There should be negative start too. i went to cash my Scratchers but no one at customer service counter. some helper called couple times over the announcement, she didn't show up i waited almost 20 minutes. she came out and said we are closed rudely. There were no closed signs. And if they were closed why the helper called ? I used to shop here frequently but now i don't go this location read more

2 reasons why I won't go here again. 1: the other day I was there shopping when I was rammed in the leg from behind by one of the employees. He was apologetic and all, but that was not enough to take away the pain of getting slammed by a flatbed. It felt as though I got hit by a truck. Left my ankle bloody and scraped by the time I got home to check it out. The assistant manager was helpful and filed a report for me, but never offered me a copy of it. He said that their claims department would reach out, but so far crickets.. 2. While getting the report filled out, another customer came up to report a giant rat running between the isles. I even heard him say he would not be returning. On the flip side, they've got every unhealthy item you could want, even a few healthy options as well. Also, most of the time the cashiers talk amongst themselves rather than engage with you as a customer. The lighting is good and bathrooms are semi-clean but require much better ventilation!! (I can only hold my breath for 20 seconds, not long enough to pee and get out! And finally, when these guys are stocking an isle they don't care what they are blocking you from getting, or if their carts are blocking you from getting through. Very few times has someone offered to move their ubolt so you can get by. Safeway use to be a better store, in general, but just cause you polish up on looks and appeal - all the other things take so much away. This store sucks, and others are not much better. I stopped going to another Safeway because one of the male cashiers/managers were staring at my 13 yr old daughter making her feel very uncomfortable. And that has happened at other Safeways as well. Safeway, do a better job at either vetting potential employees or training the ones you already have. read more

I generally do not go to this Safeway but I was in the vicinity so decided to drop in to pick up some rib eye steak since it's only sale for the Easter weekend. Max is 2 packets. There were packets of 1, 2 and 3 pieces. We're having steak for our Easter dinner and have a party of 12... so went to ask the butcher for a bigger packet and before even telling him how many I wanted, he shot me down and said no and that the price was already cheap so they don't do request packets and if I wanted additional, I had to pay the full price which was over $20/lb rather than the sale price of $7.99/lb. I typically don't go here because they don't have a lot of inventory for items on sale, but this seals the deal. The butcher acted as though it was his store and wants more revenue for the store. I've never had a problem getting more from the meat department before today and only at this Safeway. Worse meat department. Very inconsistent. I went to my normal one in Clayton, up the hill and requested 6 pieces in a packet without any issues. They're always so nice and willing, not stingy. Don't bother with this Safeway. Like many other reviewers mentioned, customer service is horrible. I never really cared to comment before, but this incident at the meat section was the final straw. read more

This is for the Florist department! So sad that people in this department that supposed to radiate happiness and kindness are totally the opposite of. They get upset and moody if you ask them to make a bouquet. Really? They made me feel very uncomfortable even the manager was rude to us! read more

The wait in the deli department is always 15 minutes or more if you can actually find someone. The bathrooms require a code and are filthy inside. All of their sale gimmicks, both digital and others (buy 3,6 to get some sort of same price) are insane--corporate marketing people who dreamed up this shopping nightmare shoukd be fired IMO. read more

Waited about 10-15 minutes at the self check out along with about 4 to 5 other people who needed help and the lady worker who was there left and never came back then one guy tried to just walk past us like he never seen all the lights blinking but got stopped by a customer and he helped them then he disappeared. No one else came to help and there was a long line behind us. Very bad service! Either get more employees or train the ones you guys have to do their jobs and help the customers. Not what I expected for a location in walnut creek. read more

It's a very nice store seems pretty organized for the most part. Has a pretty good organic section could improve by having more options and having more items in stock. I'm a frequent Safeway shopper so I do come here and other Safeways a lot during the week. For the most part the people are friendly and helpful when trying to look for items. Parking is always very convenient to large parking spot so I never have issues funding parking at least. read more

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I am Always have a good time with all the workers at the Safeway Salad Bar. But today is not one of them, I waited for more than 10 minutes to get served and they are not even that busy. And this guy who came in and help me with my Salad sampler which is the usual item that I get weekly. And the guy just seems like not there. He doesn't seems like want to be there at all. Not mention my food is not even all the way filled but Over charged. I was in a rush to get back to work and noticed the overcharge once I sit down and trying to enjoy my food. If I can give my experience a 1 start for today , I would. But since I had so many good experience with other Females employees who making conversations with you , At the Food bar. So I will give a 3 star. 1 employee doesn't represent a whole team. Just do better next time. read more

Safeway - Salad sampler is not even filled. - Grocery Near Me - Walnut Creek, California

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I always have trouble finding someone available to make breakfast burrito around 630 am. I get it's early but you're on the clock. This morning I stood in the sandwich deli area for 2 min. The Asian guy making the sushi had looked at me knowing I needed help but then turned his back toward me. I then asked him if anyone is making sandwiches or breakfast burritos right now. He said no one is here to help you right now. I said ok. I then asked someone else who looked like they worked their but don't and she was able to get someone to make a burrito for me. Terrible customer service from the sushi guy read more

Lonnie went above and beyond and helped me find a bottle of bourbon that I will be opening for my best friend on his wedding day. Truly amazing service read more

This is a nice huge store. There is plenty of parking, especially on the upper level. The workers are super nice. My only quibble is that the medication aisle isn't always well stocked. read more

I had to say this Safeway really stood out as I was driving by it. The exterior look of this store to me was really striking - the design looked really modern, really unique, and it looked like no other other Safeway stores thar I'd been to. Stepping into it, I definitely could tell that this store was much newer than the other ones im used to. The interior looked just like any other Safeway, pretty standard but very neat and organized. I noticed though that this one had a high ceiling which was nice. One thing that I didn't super like about this Safeway was the parking lot. It was a little bit more hectic to me, and the parking isles seemed a bit narrow. read more

Safeway - Store's front side. - Grocery Near Me - Walnut Creek, California

So glad this location exists. With COVID, I enjoy Safeway's with higher ceilings. I feel better at this location. Same with the Pleasant Hill location near Sun Valley Mall. It appears more spaced out. I'll drive the extra mile or two if I have time. Most items are in stock and it is one of the larger locations in the area. The right hand side of the store is odd. The deli section to the bread section has very few straight lines. It's like an obstacle course. Lots of small display sections, possibly a design afterthought. I often skip past the cheese/yogurt section because it is a refrigerated section in an aisle. I sort of like it at the back of the store like most locations. Once you get used to it, no big deal. Overall, a better than average shopping experience with plenty of space, and some odd design choices. read more

The taste is something else in Safeway! It's reality here's expensive a little bit but i like the freshness of groceries and MEATS read more

Why do they let so many non-service dogs into the store? Do they wash the carts after dogs have been sitting in them? Not that I've seen. The carts just get put back in with the others. It just seems gross and unsanitary. read more

This is a massive Safeway located in The Orchards Shopping Center. It's one of the anchor tenants for this shopping center, and is located on the far side off of North Via Monte and Ygnacio Valley Road. There is a lot in stock here and merchandise is really spread out throughout the store. I've needed assistance in finding certain items or aisles, as each Safeway seems to have its own layout. No matter the time of day, there always seem to be a lot of customers here! It's also a convenient location since it's right across the street from Whole Foods in the Encina Grande Shopping Center that is also on Ygnacio Valley Road. Parking is always available in the large parking lot. Just be careful of the aqueducts next to the parking spaces! read more

Their Safeway Select Hot Breakfast sausage (fat roll) tastes great- and it's always in the case- and it's *always* past expiration, anywhere from a couple of days to a full month. Prices are much higher than Trader Joe's (around the corner). read more

The store is beautiful but they are always Out of stock on things, cashiers are nice but the deli is a mess - trying to get a sandwich is a disaster - lady spends the entire time complaining how she is "overworked" and I mean EVERY TIME- the customer service lady is lazy and NOT helpful ..sad as this could be a great shopping experience as it's such a nice store. Last week the store got robbed and it was "just like a normal day" no store personnel even flinched. So odd shopping here - I now Just go to Whole Foods read more

This location can be busy compare to the other location on Bancroft. It is much bigger than Bancroft location. I am impress that this location has a roof parking. You can't beat a Safeway that has roof parking. There got a big room for people to sit down and have lunch. Perhaps people can play board game in that room. read more

There's a either a manager or the women in charge of the Deli/ sandwich area that has no CS at all. Always rude with customers and employee in front of me she was yelling to the poor new guy just because I did ask if they had more mac and cheese. Very unprofessional read more

This place is really nice and has a ton of parking. They have something things but not everything. I found the kids items were a little lacking. It's really expensive here. Overall ok but expensive. read more

The best customer service in deli department by Dennis! Love his attitude and the care in making four full sandwiches under 10min. There was no need to rush I told him. He was just an amazing person. So if you go in to visit the deli please treat him and his crew with respect. They do a great read more

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This Safeway is SO beautiful! It reminds me of a Gelson's back home in So Cal (which is an extremely nice grocery store). Everything is very thoughtfully presented in the produce section; whoever is in charge of that should be very proud. They have lots of speciality items: huge gluten free section with most items on sale, natural hormone free lunch meats, all natural frozen items, exotic rare fruits, and a very nice bulk section similar to Sprouts and Whole Foods. They even have bulk teas and they look extremely nice also. We've been going to the one on Mt. Diablo forever and will never go back. This Safeway is a cut above the rest. No horrible lines so far and plenty of parking. Pretty excited :-) read more

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This store is clearly not adhering to 20% capacity. Went in this evening at 5:00 and really felt unsafe. Absolutely packed with people on top of one another. read more

I stopped here to get a breakfast burrito this morning and it's safe to say I will never come back. From arrival the young woman (who I came to find out was the manager of the deli) had a very apparent attitude. While preparing my burrito I noticed that the potatoes looked old. When I asked her, she confidently confirmed that the potatoes were from the night before. I was disgusted. Once I got into my car and opened my burrito, it looked gross. I could barley manage to try and eat it because it was dripping oil. If you actually want a decent FRESH burrito my recommendation is avoid this Safeway and take the extra time to go to the one in pleasant hill. read more

My favorite Safeway to go to in the area. Clean, well-stocked, and customer service is excellent. Gina at the register was especially pleasant. She was very friendly, greeting and interacting with every person in line. I noticed this because often cashiers just scan and go through the motions, which I don't blame them, but Gina was especially attentive to each customer and that was much appreciated. It could really make someone's day and she made mine! read more

This Safeway is close to my work and a great spot when I need to pick up groceries on my lunch or a quick snack to supplement my lack luster lunch. The store is always stocked up and the employees are always so kind! For New Years I wanted to serve crab and it was a hunt to find a store with some in stock! This was the year they delayed the crab season so it started pretty late and there was a cap on the number you could fish for. Lets just say it was like finding a needle in a haystack. I tried a couple stores nearby me but they were a miss. One store has someone covering for the seafood department and only ordered fish once a week (Thats concerning) and the other store said they were unsure if they would even get any crab. But New Years eve I stopped in to this location and they were loaded up! They even cleaned and broke up the crab for me! Score! read more

If you want to steal items and workers do nothing then this is the store for you. On multiple occasions, the most recent was yesterday, I have seen blatant stealing. So blatant the persons picked up food from the deli then walked directly to the seating area sat down and ate it. Another time a woman had a hand basket chock full of food and liquor and as she walked out she picked up bread and chips and walked right out the door and got into the car and left (and you wonder why you can't find the handbaskets). Another time some teens picked up drinks in the deli and walked out the door. There are more instances. With not one employee even batting an eye. You wonder why don't I report this nonchalant theft? I did. They don't care. Acted like I was bothering them reporting theft! Says Safeway doesn't care and they will get in trouble if they do or say anything so they don't. So my fellow shoppers this is why your grocery prices keep going up. Of course Safeway doesn't care they just pass the cost of the losses on to us the consumer. And that is why I say keep stealing from there it's easy and Safeway doesn't care. But I won't be shopping there anymore it's ridiculous. No read more

The Store itself is great, the Starbucks stand is terrible. They have one baristas, Holly that needs serious customer service training. Her attitude and condescending behavior is unacceptable. read more

Constantly waste customer's time with understaffed registers. Poor policy and management decisions and antiquated coupon, special and manual "rain check" paperwork slows the single open checkout line available to a crawl. Safeway Management and leaders are clearly experts at creating and operating what would have been a state-of-the-art store from the late 1990's. I hope some activist investor forces board changes and replaces upper management with people who haven't forgotten how to think critically. read more

Best Dumpsters in Town I love going food shopping in the dumpsters behind this Safeway location. They have pallets chock-full of fresh produce and sandwiches. Thank you, Safeway, for throwing away hundreds of pounds of perfectly edible food every day so I don't have to buy it. read more

Safeway - Pallet full of sandwiches - Grocery Near Me - Walnut Creek, California

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