Safeway quiet often advise their sale items and effective sale dates but quiet often the advised items were not there when the sales date begins. read more

Decent looking store. Was glad to get some salad and fruits. They are quite expensive. Safeway in general, is up there, and smart consumers pick and choose. They have some really good sales occasionally. This store has a great produce area. My appreciation to the employees. Checkout is faster now. Self checkout is actually helping in this. Also I'd like to say well done on store cleanliness. That's an important factor. If you are close by, this works for a salad or snack. Very nice employees, and a good store of theirs. read more

After shopping at the Safeway in Woodbridge Merchant Plaza for 31 years I'm done. I will not shop at a store that is hiring Staff and putting them on duty at the Service Counters that simply refuse to talk with women because of the employees Religion. This is stupid beyond belief. If you are going to hire someone that is disrespectful of most of your customers then put them in a position where they do not have to deal with them. My wife asked about this, after the Staffer at the Deli counter would not answer any of her questions. The manager told her that his religion does not permit him to talk with women. Okay- what an idiot to put him on a duty station that requires answering questions from customers. My wife contacted Safeway corporate about the incident and was sent some "meaningless explanation" of how inclusive of an environment that Safeway strives to be. Inclusive for everyone except women. I am sick and tired of women, especially my wife and Daughter, being treated as "unworthy". Get a clue. Most of the customers that shop Safeway are Women! read more

An early morning visit, like right after they open might be the best time to come here for a quick in and out trip. At first, I was t sure if they were open when walking up to the front door because the exterior lights on the left hand side locked to be out, casting a dark shadow. The doors opened so they were definitely open. This location is one of the few that still has a Starbucks inside of it however no one was there, good thing I had no plans of getting any coffee here. I was able to walk right in, grab what I needed and make my way to the register where I was greeted by a smiling cashier and no line. We exchanged small talk as she rang my single you hurt, yes a single yogurt lol. She asked if I needed a receipt, ugh yes so no one thinks I stole this or a bag and I was on my way. I typically do not frequent this location because the store always fills stuffy to me because there is merch everywhere, like everywhere, here, there, everywhere so if you even get a hint of claustrophobia this is not the place for you. read more

Non existent customer service. Finally was able to talk to someone in the flower department and she was very nice. Produce has really gone downhill and bagged products need to be checked. Four calls unanswered until the nice lady in floral picked up my call. Someone in customer service said to call back in ten minutes and actually hung up on me. I am not sure she really spoke English. read more

The lady from the bakery was rude. I asked for multi-grain bagels and she snapped. In addition, she was coughing continuously without a mask in front of food. This is very bad customer service and unsanitary. read more

Udated]: ATTENTION MANAGEMENT: I had a very last minute request for a personalized cake. Not only did Amber and Zulma make the most perfect cake it was very moist and delicious (it was gone in 10 minutes) We sincerely thank you for both of your very kind and professional service. I won't be getting my cakes anywhere else!!! read more

This Safeway gets the job done, but only just so. The manned checkout in peak periods seem to be low in number. The manning of the customer service desk is also hot and miss. In particular, the area behind the counter is disorderly and looks to be a storage area. Otherwise, no problems with quality, freshness, or sell-by dates. I come here for convenience...I got to Wegmans for a nice experience. read more

This store is a rip-off, everytime that I shopped here (because it's closest to me), I have to check my receipts very carefully before leaving the store and almost everytime I have to go to customer service to get the prices adjusted because the price didn't ring up correctly, so often that the manager probably think that I am a troublemaker. Also I loaded 3 rewards points on my Safeway app and tried to redeem it, it won't redeem and the manager told me to give it a few hours before trying to redeem it, WTF ? Why do I have to comeback to the store to redeem it ? If I see it in stock while I am in the store then redeem, grab and go, right ? But she won't budge and now my rewards expired. For a big corporation they can do way better, instead of ripping people off and giving them a hard time. SO CHECK YOUR RECEIPTS CAREFULLY BEFORE LEAVING THE STORE. read more

This has to be the worst grocery store in the area. I live across the street and yes, it's convenient, but I will go to the left or right a few miles away to shop elsewhere. The lines are always long, due to lack of staffing, no matter what time of day. It also has an odor; so noticeable that I asked a cashier what the smell was. Also, I don't feel like the staff is excited to be there. Ever. They're either talking over you to the next cashier (in the rare instance they have more than one working) or they're just blah. This is honestly the store we go to only in an emergency. read more

Deli was clean and the chicken was fresh, hot and crispy! I usually I go on Mondays for $4.99 8 pcs. Chicken. The chicken in containers was easy access for me to grob the juicy and crispy chicken to take home. The Deli Manager was excellent on promoting the chicken special and she was very polite and professional approching the shoppers. The deli was well-stocked and organized. No expires products what so ever! Keep up with excellent job! read more

This is my friendly neighborhood Safeway and it's a small local store that is purely meant to serve residents that live in the immediate area. The built-in Starbucks inside is the biggest plus for this store. But it isn't open 24 hours and can get kind of crowded on the weekends when there are not enough checkers working the cash registers. One of the worst things I hate about this store is that it has like 9 handicap spaces directly in front of the door. Not only that, but the spaces are "van accessible" which translates to about 12 regular spaces. Basically, the entire front of the business is wide open with only the occasional one or two cars with handicap plates / placards. It's annoying to have to park so far away when nobody is using those spots. Safeway is pricey. I would rate Harris Teeter and Wegmans as being the only grocery stores more expensive. Safeway is what it is - a grocery store that emphasizes quality service over quantity and price. But honestly I can do without the saying "thank you" with my name and the "do you need help with your bags". The only reason I frequent this store as much as I do is that it is only a few blocks from my house. read more

This place is a joke. Despite people complains and reviews, there is always a huge line. Why would you just have one cashier open, to save money on labor?? Well you will be saving 100% of your labor once you close for business because everyone drives to Harris teeter and giant. The most cashiers I have seen at once was 2. Yes 2 lanes open and management walking around like nothing is happening. As a customer I strongly recommend you seek training help from your corporate office to reach you a thing or two about running an operation and doing the schedule. read more

i completely agree about the time it takes to check out of this place! I have to take deep breaths to keep my blood pressure from sky rocketing in there. There are NEVER enough check outs open and it's true they are extremely slow. The line can be backed up 20 people deep and the manager (do they even have a manager?) never calls for help. I can't tell you how many times I've put down my items and headed to food lion. It's too bad because it's a nice store in a great location. Safeway has always been much more expensive than other stores (especially Wegman's) but it's nice and convenient and I like the bakery. But it's just not worth the aggravation. I hope the regional manager checks these reviews because that store should be thriving. I notice it's practically empty when I have to pop in but honestly it STILL takes forever to check out. read more

They are really pushing their "drive up and go" service. We received the coupon and gave it a try. What a failure. We sat in the spot repeatedly calling the number listed. No answer for 15 minutes so we went in. Our order wasn't ready. Was not faster. Was not more convenient and was not safer for me or my family. Fail, fail and fail. Shame on you Safeway. read more

Safeway Pharmacy. I politely asked to change one of my prescription goodrx coupon and got told that I was wasting his time and he will not do that in the future unless I called. He said it is my problem. How is it my fault if the goodrx deals sometimes change? Also, every time i call them, they always sound like they are ready to hang up. No patience and respect whatsoever. Goodluck Charles. read more

The lines to check out always take way too long.....glad they finally put in a self checkout area.

This was my regular food shop for decades. I knew the cashier's and those at the Deli counter. They were offered early retirement, the service has not been as good since then. I stopped shopping there when I had a basket of food to check out and a line 10 deep with two cashier's working. Then, one of the cashiers closed her register and went on break. I set the basket down and walked out, did not go back until recently after the self-checkout stations were installed. The last visit- two homeless men panhandling for money at the front door. The store manager had given them permission to hang-out there, where they asked customers for money as they entered the store. I've never encountered this at other grocery stores, including those in the Safeway chain. I'll be shopping at those, not this one. read more

Just as before it is hit or miss with this store. They will give rain checks although sometimes reluctantly, but then not have the item still when you keep going back. If they give a rain check for produce, why never have it again? read more

Usually it's a pleasant experience when the regular cashier is there but this morning was a different story. This cashier did not what she was doing and couldn't even do a split transaction. Then something was listed as being on sale and it took several minutes for them to figure out what was and wasn't on sale. Again, usually no problems in the mornings but this morning they sucked. Know your sales and how to properly operate a register when you're dealing with customers' money. read more

My family has shopped here for the last 18 years and I would love to say it is always an Incredible experience, but I cannot. The selections and prices are very good, however they are always under staffed at the cash register, and the people are not always overly friendly. We continue to shop here because of convenience and we like many of the employees. read more

It's baffling to me that in 2017 this store still does not have self check out. I haven't been to another safeway in the Metro area that also doesn't have a self check out lane. I've worked by this location for a while and generally stop by for a few items during lunch or on my way home. There never seem to be enough cashiers. That being said, the staff that is there is very friendly and helpful but if you're in a hurry go to another grocery store. read more

This store used to be excellent. Full of fresh food. Clean floors. Professional staff. The last 3 years this store has just shot straight downward. I'd like to give it 0 stars. That's what it deserves. They never keep shelves stocked. The store has had a major roof leak for like 2 years & they never attempt to fix it. So, after heavy rain or snow, there's massive water pouring onto the floor... With those plastic "Warning: Slippery Floor" signs up in several aisles. It smells when that happens, too. Plus, I'm just waiting for that ceiling to come crashing down. The front "foyer" of the store just flat out reeks when U first walk in. Foul. And, has for several years. Never any staff around... Even at check out. They used to fly around opening more registers if there was more than 2 people in line. Now, they don't give a crap. I have found several food items way past their expiration still on the shelf for sale! I've even gone as far as to throw the items in the nearest trash can! The staff can't be bothered. Gross! And, the freezers frequently freeze over -- building up huge amounts of frozen ice inside... Makes U think the food isn't kept at proper temperatures... Gets too warm, defrosts, then refreezes. Lately, whoever is in charge has taken to blasting the Muzak over the store sound system... So loud that I cringe becuz it hurts my ears! I can't hear the cashier when they talk coz the music is too loud. And, I have to ask them to repeat themselves. I hate coming here & do it only as a last resort or emergency situation (if every other grocery store in the area is out of what I need). It's a shame. It's obviously the management. If the manager hates his/her job, then leave! Let someone who wants the job... Who cares about serving the public... Take the job! Otherwise, the health department should shut it down. Like yesterday. read more

I have been to this store 5 times and it has always been the same!!! Long lines and only 2 cashiers open!!! I am still in line waiting, as I write this. Do yourself a favor and drive a mile to Food Lion! When this store goes out of business, maybe I'll come here again when they turn it into a gym!!! read more

Very old store, very worn out. This place is in dire need of refurbishment. The rest rooms are in horrible condition, makes me glad I'm a guy. The organization wastes floor space, they don't have self check out, and everything feels like it was crammed into too small a space. If I had a closer store, I'd shop there. read more

I've been to this Safeway several times and I regret them all. The snacks I bought smelled like cigarettes, the restrooms are filthy, the water fountains don't work, and the produce is marked wrong (as in, marked on sale but you will be charged full price). I recommend going the extra two miles or so down the road and patronizing Food Lion instead. read more

While I agree with many raters about the grocery's rocky service at times and the high prices (and the horrible bathroom), the pharmacy folks are quite good, steady, and never make mistakes. Can't say the same about the nearby CVS. The pharmacy staff are professional, remember my husband and me and are always helpful and friendly. We are comfortable entrusting our medicine needs with them. read more

The one plus about this location is that there is a great variety of stores and things right in this shopping center. Library is across the street. There's a variety of restaurants. There's an ABC. This location is convenient. -I have lived near this store since 1999. There is never enough cashiers on duty. NEVER! You would think that after 15 years they could fix this, but they haven't. -Speaking of a lack of cashiers, I always see plenty of other employees walking around the store. They are always rude. If you ask for help w/ something, they give you attitude like you are disturbing them. At other grocery stores, there is always at least one person that always asks me if they can help me while there. -The plastic bags are very thin. I always asks them to double bag as a result. On one of my more recent visits, the cashier double bagged all, but one. Of course, the one he didn't busted when I took it out of my car. -This store always overcharges. Pay attention to your receipts! -This store is always cluttered and the store's outside appearance is dirty. The Food Lion down the street is much cleaner. I find myself surprised that I am typing that Food Lion is cleaner then Safeway! -As for some of the cashiers, one cashier was talking to the other about how he did not want to be there and that he hated his job while he was serving me. I get that everyone has days that they don't like there job, but you don't need to talk about that right in front of me. Another time, I was waiting for my friend to bring the car up to load groceries. Two employees came out smoking and talking about there sex lives. If I can hear it, you are talking about something that you should not be talking about in front of customers. In regards to the cigarette butts, they need to have a place that employees can dispose of them other then the sidewalk. The place is littered w/ them. -They are always out of stuff! ALWAYS! It is frustrating to come here and not get what you need. Food Lion has a more limited selection. but they always manage to keep things stocked. Why can't Safeway when they have more staff and charge far higher prices?!? - I have gone plenty of times and there wasn't a single cart inside. All of them were out in the parking lot. -If you come early in the morning when they are stocking, they park the things that hold merchandise in such a way that you can't get in or out of the aisle. They need to positions these things so that people can walk by them at the very least. read more

This has to be one of the worst grocery stores in the area. I used to stop by for the super sale items but no more. The cashiers are not very friendly and EVERY time I've been there something is rung up wrong. It then takes forever to get a mgr to fix the problem. It's not worth the hassle to save a few bucks. Plus, the prices are through the roof compared to other grocers. Save yourself time and go somewhere else. read more

Safeway is safeway. Under staffed, expired items and overly expensive compared to their competitors. Most people just stop by for a few convenience items however with all of that being said, this has got to be one of the better safeways in the northern virginia area. It's a tad small however their customer service, product presentation, cleanliness, how often items are stocked/restocked are what got them the rating and set them apart. I also didn't feel like I needed gloves to shop or I was going to get robbed on the way out. Keep it up! Thank you! read more

Ummm, something isn't right here. It has many signs of going downhill. Out of maybe 15 plastic bag locations in the fruit and vegetable area, maybe 3 or 4 of them actually have bags. Even fewer have twist ties for the bags. That give me a clue of very uncaring workers or management cutbacks. If fact, there are many uncaring workers. When this happens, it's always management's fault. My guess is the profits are down, and management is in cost-cutting mode. But in this business, you can't afford to cut cost on good, friendly service! We in this area have a choice of a dozen or so places to shop within a few miles. This used to be a great store. It seems competition is killing them. Sorry, but I can't go back there. read more

I love this Safeway. I would say the only thing I don't like are the prices, but high prices have become the norm. Friendly employees as well. read more

My husband refuses to EVER go to this store again I have walked our multiple times while standing in line. My time is worth too much to me to stand in line like that. It use to be s nice place to shop and my primary grocery store . Not anymore. read more

$25 for 2lts olive oil at this Safeway versus $18 for 3 liters at BJ's. Expensive. I am done.

Would give negative stars if possible. Never more than three registers open. Slow cashiers. High prices. If I didn't live 30 seconds away I would never come here read more

Anything is better than Shoppers, but this Safeway is slow. Usually one checker is open and typically is rude/hostile. A prime example of poor customer service. Slightly better than 7-11 read more

I have to say in this case it's location, location, location! The only real reason I visit this grocery store is because I can walk to it! This Safeway for me has been ok...I have had my good experiences and bad ones! There is usually huge lines when I go later in the day around 6:00. Due to work that's when I can go there! And usually there are 2 cashiers stressed and the lines are big!! But it does have some good customer service sometimes! I remember Labor Day it was packed lines going to the aisles! And I had 1 item ( last minute barbecue can do that to you) and this wonderful worker offered to ring me up! She was cashiering some other place and hadn't gotten any people in her line! Thought that was really nice read more

Love this Safeway friendly employees. And great selection something pricey On some items But rather drive a lil out of my way for quality

This store is going down hill by the day. Management clearly has no idea how to run a business. My biggest pet peeve is that there is NEVER enough cashiers so you end up waiting in line forever, no matter what time of the day and how few customers are in the store. But here is something even more troubling that management has started lately: They would advertise all these sales and lure people into getting the sale items while programming their registers to charge the full price. When you try to complain, all you get is an attitude from them. It's really too bad because I used to like Safeway stores and I think most of them are still very good. It's just the management of this particular one that is so clearly incompetent and deviant. And let's also remind everyone that this is the store that had to be closed for 10 days for rat infestation only two years ago!!! read more

My family of 3 went into Safeway to buy a few necessaries and we ended up with about thirty items. There were only 2 lanes open so we chose the empty one which was express. We didn't see the express sign and the lady helping us didn't say anything. I saw the express lane and asked if we were okay to stay or if we should move. She told us that we were okay but that it was an express lane. She shut off her light and rudely told everyone around us that because we made a mistake she had to close her lane. She humiliated my 11 year old son who picked the lane and continued to be rude while she checked us out. I am the first one to admit when I have made a mistake and asked Tee if we should move. If she was going to be completely disrespectful and to my family because of our mistake, she could have asked us to move lanes. I wanted to file a complaint against her but thought that this might be more appropriate! read more