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    Sensible Car Rental

    3.7 (42 reviews)
    Closed Closed

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    Photo of Edward H.
    47
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    9 years ago

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    Photo of Ca C.
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    11 months ago

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    Sensible C.

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    Photo of Khris R.
    63
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    1 year ago

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    Sensible C.

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    1 year ago

    Sensible Car Rental offers clean, reliable and affordable transportation. Very budget-friendly prices and great customer service!

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    Sensible C.

    Helpful 1
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    3 years ago

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    Sensible C.

    Helpful 2
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    2 years ago

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    Sensible C.

    Helpful 1
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    3 years ago

    Really enjoyed my rental and had great communication with the team. Great customer service!

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    Sensible C.

    Helpful 2
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    4 years ago

    Helpful 1
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    Photo of Jeff J.
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    5 years ago

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    3 years ago

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    3 years ago

    nice service with economic cars for rental. I have been renting for a while and service is great!

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    3 years ago

    This is my go to car rental service. I appreciate their awesome service. The cars are amazing to enjoy your ride in beautiful San Diego

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    Sensible C.

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    5 years ago

    Helpful 1
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    Photo of D M.
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    6 years ago

    Helpful 1
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    4 years ago

    Helpful 1
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    4 years ago

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    7 years ago

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    6 years ago

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    13 years ago

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    Sensible C.

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    7 years ago

    Helpful 1
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    7 years ago

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    12 years ago

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    Sensible C.

    Thanks Yaqoub, hope to see you again soon.

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    9 years ago

    Helpful 2
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    8 years ago

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    Photo of Arslan V.
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    9 years ago

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    10 years ago

    Helpful 9
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    15 years ago

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    Sensible C.

    Helpful 1
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    13 years ago

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    Sensible C.

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    Photo of T D.
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    11 years ago

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    Photo of scott f.
    26
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    12 years ago

    Julian was super easy to deal with. I rented a car for two months and had nor problems with the car. I will use them again for sure.

    Helpful 1
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    12 years ago

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    Sensible C.

    Helpful 1
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    Photo of K S.
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    12 years ago

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    Photo of Rachel C.
    196
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    13 years ago

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    9 years ago

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    12 years ago

    Helpful 1
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    18 years ago

    Real close to SDSU. Great prices and friendly service. Would go back again.

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    10 years ago

    Very good and friendly service with well priced rentals. I sincerely recommend this to anyone looking for a good priced rental.

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    Photo of P R.
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    10 years ago

    Affordable. Honest. Efficient. What more could you ask for? Highly recommended.

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    9 years ago

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    14 years ago

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    Page 1 of 2

    Ask the Community - Sensible Car Rental

    Review Highlights - Sensible Car Rental

    They really did a great job in customer service including chris and yaya in the front.

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    Hertz Rent A Car - Failed seatbelt tensioner  Polestar 2

    Hertz Rent A Car

    2.1(62 reviews)
    1.3 mi

    Had to get a rental car through my insurance. Not a positive experience. Will be avoiding Hertz in…read morethe future. They do not pick up the phone and are incredibly understaffed. First, they did not have any cars available for 3 days. Then, they called me at 8AM after day 3, wondering when I wanted my car... I had told them 3 days prior that I wanted it as soon as possible. They let me know that they should have a car soon, and that they'd give me a call later that day. Noon rolls around and no call. I still need a car and I'm fed up. They take an hour lunch break at 12:30 PM, so I called them exactly at 1:30 PM. No answer. I have to call repeatedly throughout the day to talk to someone. Then finally I get a car. Except it wasn't the one I was promised... whatever, at least I have a car now.

    Going to this location was a big mistake. I arrived right when it was supposed to open, but the…read morestaff didn't show up until 40 minutes later. Once they finally opened, I was told that my reserved vehicle was no longer available. The only options were upgrades, which required paying a significant extra amount. I asked why their lack of planning and poor availability should fall on me as the customer, especially with a confirmed reservation. I was told "it is what it is" -- either pay more for a different vehicle or get nothing. When I called customer service, the representative suggested I should have called ahead before showing up, which defeats the purpose of having a reservation in the first place. Thankfully, I went to another location and had a much better experience. I would strongly recommend avoiding this one.

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    Hertz Rent A Car
    Hertz Rent A Car - Been waiting here for 10 mins for my scheduled appt and there has been no one here

    Been waiting here for 10 mins for my scheduled appt and there has been no one here

    Hertz Rent A Car - Failing touch screen  Polestar 2

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    Failing touch screen Polestar 2

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.1(237 reviews)
    2.2 mi

    For some reason I have ALWAYS had a terrible experience with customer service at Enterprise yet i…read morego back thinking it will get better. Well at first i was wrong. Yesterday, I went to the Enterprise in Santee, CA with a reserved vehicle. Ubered there from my place about an hour after reserving the vehicle, got there, and they basically said "we're out of vehicles and you're SOL." I asked if there was anything they could do since i was now stranded there, and they said no.. you can try back in a few hours and basically stared at me until i walked out. So rude and dismissive, and they never called me to tell me the reservation was wrong...i was so upset. Called Enterprise in El Cajon, CA, a guy on the phone reserved a vehicle that said it was on the lot.. i said great. He said it'll be ready in 1 hour. Just so i didn't make the same mistake, i called Enterprise in El Cajon, (got hung up on after holding twice) and then they called and said to not come down they don't have cars. I asked how did someone JUST reserve a car for me that now isn't there? It makes no sense. I then went home via uber again, wasting my money upset, yet again. 1 hour later i got a called from El Cajon, they got a car for me ready and i picked it up. The staff there decent but gossiping about other coworkers in front of me which i thought was unprofessional but whatever.. that's the world. Today my mechanic called and said my truck got done earlier than expected. Awesome. I was in La Mesa where my ride was, so i called Enterprise in La Mesa and spoke with Jesse who right off the bat made both those Enterprises customer service look like a nasty, dirty, beat down gas station in the middle of nowhere. He welcomes me to bring the car back there, and i head over. He then again welcomes me, greets me like we've known each other for years and is the friendliest customer service rep I've come across in years. I don't do too many Yelps but he is so deserving of turning this god awful experience completely around and restoring my faith in this company. THANK YOU SO MUCH JESSE. You deserve so much in this world and if you don't get enough thank yous, here is 1000 more! I live in lakeside and will only be going to that Enterprise should i ever need a vehicle. 10/10 Jesse. You are a doll. (4 stars only because of the beginning of my experience with this company)

    I'm going to write two reviews - one about the people working there, and one about the company…read moreitself. I would have given 5 starts for the people. I worked with RJ, Jesse, and one other man whose name I don't remember. They were all so pleasant and helpful. They were patient even when I was frustrated by the lack of suitable cars for rent. It's unfortunate that they are left with so few cars to rent but it's not their fault. On my third visit to swap cars yet again, he got a returned car out of the line and had it cleaned up for me, and thought to complete the paperwork while the car was prepared to get me on the road quicker. Just one suggestion for Jesse - when you say you will wait for me to arrive after hours, please be there. Thankfully there was the third man there to kindly help me even though he was busy and they were officially closed - you know who you are, sorry I can't remember your name. Unfortunately everything else about this experience was a disaster. My BMW 2 series was in the shop. On Wednesday I reserved a "small luxury sedan" on the Enterprise website. When I arrived on Thursday to pick it up, all they had were two SUVs. That is not small nor sedan. I needed something so I took the Audi. It was the most uncomfortable vehicle I've ever been in. I'm 5'0" so I need lots of seat adjustment and this vehicle didn't have it. The headrest leaned so far forward that I couldn't sit up straight to drive. I brought it back at end of day - all they had to put me in was a crappy old Toyota Camry - says it's 2025 but looked like 1999 inside. It stunk inside of cleaners - the smell got in my hair and I smelled it all day. Seat adjustments were manual and again I could not make it comfortable - it hurt my knees. Back again I go on Friday to trade it for a crappy Toyota Corolla 2024 very basic, again only manual seat adjustment, no USB ports - don't all cars post 1999 have USB ports? It smelled bad too but not as bad as the other one so I put odor absorbers in it. I added two seat cushions to make the seat comfortable enough to drive. I can reach the pedals just barely. I just can't go back again to see if there's something better. Someone there told me flat out that they NEVER have BMWs for rent like the website claims, and rarely have Mercedes sedans. I don't understand it - I'm willing to pay the higher rate so why can't they keep some nicer cars around? He said they mainly have SUVs because that's what most people want and cheap sedans for those who don't want to pay much. I called another Enterprise on Lytton and the man said they also only have SUVs. Maybe you must go to the airport to get a decent sedan? I'd be embarrassed to rent the two Toyotas I tried. Maybe if they started with a nicer vehicle it would hold up better. But they go cheap and the client suffers the consequences. BTW nothing in their on-hold message is accurate - "clean maintained vehicles," "give every customer a great experience," "variety of vehicles," "get the vehicle you need," "standard of care," and "PUT YOU FIRST." All gross exaggerations - the experience was miserable. I will probably try Hertz next time but I imagine they are just as bad. Turo has limited vehicles and IDK how long I will need a car - just praying they fix mine soon. I've always been grateful to drive a BMW - now I will absolutely worship that car, having experienced how bad some others can be.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.5(170 reviews)
    2.0 mi

    I wanted to start with having to book a last minute reservation. The vehicles were limited because…read moreI was booking the morning of. Shortly after leaving there location we got a odor of smoke. I reached out to Enterprise customer service and they noted the complaint and referred me back to the location I had picked the vehicle up from. When I returned I brought it to the managers attention. Jerry the Manager apologized and took responsibility for their mistake. I appreciate his level of professionalism he did not make excuses and took care of the matter. I can tell this location is busy and mistakes are prowned to happen when trying to deal with several customers at a time. In the end when a mistake is made by a company it says a lot about how a company responds and the attitude they take to correct the situation. Thank you Jerry for handling the situation and I look forward to doing business with your location of Enterprise.

    Customer service lacks, I was given a car with an air leak at a different location so I brought the…read morecar here because I was told I can go to any enterprise to exchange the rental and this one was closest. The people at this location made me leave the shop to take the car to the gas station to top it off even after given my situation. They gave me another vehicle that I didn't have the option to choose, I mentioned that the new car had a funny smell and the guy admitted to me that the car had been sitting there for a while :/ then when I got home I realized that the mirror on the sun visor was shattered. They didn't properly inspect the car before giving it to me. My whole experience was so frustrating. Luckily I was able to go back to the original location (1145 National City) and Brandon was able to get everything situated for us. Hoping everything works out

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Renty

    Renty

    3.3(190 reviews)
    7.1 miKearny Mesa

    If you are looking to rent a vehicle in San Diego for a VERY affordable price, then this is a great…read moreplace to do so! I rented a car from them in June. The car wasn't brand-new (nor did I expect it to be‼), but I just wanted something reliable that drove from Point A to Point B. My rental looked more than decent & was very dependable. I liked how convenient it was to drop-off my rental in their parking lot after business hours too! And I received my deposit back the next day. If you are looking for a car to look flashy in however this may not be the place for you. I subtracted one star because: Every time you rent from them, you have to pay extra for a credit check which I am totally fine with. However even if you rented a car from them a wk ago - you still have to pay for another credit check to obtain a rental. Also, I had reserved a rental using their online reservation system but when I called to confirm if the vehicle was available, the agent told me the reservation never went through. Finally, the rental car market was pretty much saturated in July (not their fault) + I was told to keep calling to see if they had any available rentals. The person who was answering the phones sounded a bit annoyed when I called multiple times. All in all, a great place to goif you are looking for an affordable rental car solution!!

    I was expecting it to be less expensive than Enterprise, but it was around the same price.read more

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    Renty
    Renty
    Renty

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    Sensible Car Rental - carrental - Updated September 2026

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