My wife and I have been coming here to Petrone Family Dentistry for about 3 years now and we still…read morelove it! Everyone is always so friendly and very helpful! We love the dental technician; they are very knowledgeable and gentle during each exam and cleaning. We had an issue with our insurance company regarding coverage on a procedure. We went back and forth with the insurance company and had everything documented. Pretrone was involved as well and wouldn't give up for us.... They kept calling and until we got the correct answer. This went on for months. The insurance documentation said it was covered then insurance representative said it wasn't over the phone..... We felt Petrone was in the fight with us. So glad to have a dentist that cares about us and actually listens and understands.

I'm 74 years old and a retired Paramedic/FireFighter I'm Miami Dade. So I have delt with many…read moreDoctors. My hat's off to Amber Christina,Crissy, Brandy and of course I can't leave out TEDDY The Love sprung. These people have taken such great care of my wife (Bernice) and I over the last four years. It's been incredible. Their kindness and professionalism has been like no other. There is no problem that they can not solve and with pleasure. I hate to recommend them to anyone because I want them all to myself! Now a very special shout out to Whitney who cleans my teeth. She's the best Who looks forward to getting their teeth cleaned? I do. If Whitney is doing the cleaning you would to. She is so gentle and thorough you don't want it to be over. We love her! My wife and I strongly recommend Petrone Family Dentistry.

I am extremely disappointed with my experience at this dental office. From start to finish, the…read morelevel of professionalism and patient care fell far below what I expected. Communication was poor, appointments were not handled efficiently, and I felt my concerns were dismissed rather than addressed. The staff appeared disorganized to my case, and the overall experience left me feeling frustrated and undervalued as a patient. What was most concerning was the lack of transparency regarding treatment recommendations and costs. I did not feel that adequate explanations were provided, making it difficult to make informed decisions about my dental care. I originally came in for a routine cleaning about a year and a half ago with no pain, sensitivity, or concerns regarding my teeth. During the visit, I was told I had a couple of cavities that were not a major concern, but I agreed to have them treated anyway. Since that treatment, I have experienced constant pain and sensitivity that I never had before. I can no longer comfortably bite into foods as simple as chicken without pain, and drinking anything cold causes significant discomfort. What should have been a straightforward procedure has turned into a year-and-a-half-long ordeal. Over this period, I returned multiple times to report the same symptoms. Rather than seriously addressing my concerns, I was repeatedly told that the work had been performed professionally and that the discomfort would eventually go away. Days turned into weeks, weeks into months, and now more than a year later, the pain remains and has only gotten worse. The treatment was redone five separate times, yet the issue was never resolved. Despite acknowledging the ongoing problem by repeatedly redoing the work, the conversation than became that there was no need to continue and that "these things happen with age." This explanation is difficult to accept considering the pain began immediately after treatment and was never present beforehand. What has been most frustrating is feeling dismissed throughout the entire process. During my most recent visit, after more than a year of consistently reporting the same symptoms, I felt as though my concerns were not taken seriously. At one point, I was even left with the impression that the dentist questioned whether the pain I was experiencing was real. No patient seeking help for a persistent issue should be made to feel that way. I have placed a tremendous amount of trust in this healthcare provider. I trusted this office to improve my dental health, and instead I have been dealing with pain, sensitivity, repeated appointments, and unanswered concerns for over a year. I want to make it clear that this review is not directed at the dental assistants or "most" of the front desk and scheduling staff. In my experience, the majority of them were kind, professional, and genuinely seemed to care about helping patients. My concerns are specifically directed toward the individuals responsible for handling my ongoing care. Is what made this such a frustrating and uncomfortable experience.

It's a very clean office and their staff is wonderful. Dr. Martinez is an honest dentist and…read moredoesn't push expensive procedures on you against your will. He's patient and kind. I'm looking forward to getting started this year.

Started today as new patient as needed to change bc of insurance in network. Staff was super…read morefriendly and helpful with the transition process - Amanda especially. Carla my hygienist was excellent - love the way my teeth feel after cleaning. Dr Carpenter did a thorough exam and walked me thru what they were going to keep an eye on as well as my teeth grinding and wear. Appreciated the care I received today and the friendly staff. Very happy with our choice. There is plenty of parking available in the small strip center they are in. Also super convenient for us bc we are only 2 miles away.

Love em. Put up with people with white coat phobia! Make your teeth pretty! Very non-judgmental.read more

I moved to Jacksonville in May 2024 from New York and was initially nervous about finding a new…read moredentist. I visited San Marco Dentistry for the first time last week, and the moment I walked through the door, I felt at home. From the front desk to the clinical staff, everyone was warm and welcoming. Charlene performed my cleaning, and it was by far the most thorough cleaning I've ever had. She didn't rush and even went back over a few spots to ensure everything was perfect--her attention to detail truly stood out. Brandy, who prepared me for the doctor, was also incredibly kind and attentive. The entire office is well-organized and creates a comfortable environment. I'm genuinely looking forward to my next visit. Charlene, in particular, deserves special recognition--she clearly takes great pride in her work and genuinely cares for her patients!

I love my new dentist. The staff is super sweet and took really great care of me during my visit. I…read morewas a little nervous because I had been trying to find a new dentist since before the pandemic after a bad experience with a chain dentistry practice. San Marco Dentistry made me feel at ease.

Since 2019 I have been receiving quality dental care and procedures here especially for cleanings…read moreand fillings and they always make sure that they follow-up with you for the next appointment. The office staff and the providers are there to give you a great experience for your teeth and gums. They are very professional and upfront about their billing and practice as well.

I Love Dr Alicia!! She and her staff take great care to treat you good. I have had dentist trauma…read morebefore so I am so thankful for thier attention to my nerves and take great care only me

At first I thought the friendly atmosphere was perfect. Customer service means a lot to me so…read morethat's why I'm giving 2 stars. Workmanship is a solid fail. Had a crown done and it fell out not once but twice, and they blamed me for it. They billed me to reseat the crown, and said there is no guarantee. In my mind, if you offer a service you should stand behind your work. They do not. The billing is shady as hell. (Double billing insurance and giving services without telling person they will be charged.) They like to take a ton of unnecessary xrays. Lastly, this dentist likes to put crowns in without gloves on. This is not sanitary and it's disgusting. I do not recommend this dentist.

We needed some dental care, searched our dental insurance website to find dentists in this area…read more Dr. Dukes and his staff are efficient, friendly, good humored. Excellent care. We never thought being in a dentist's office would be a happy experience! We were finished with our needed care 3 days after first contact!

I moved to Texas and got a new dentist. They were going to charge me for new x-rays. I called Cavka…read moreDental, my old dentist, ten minutes before they closed and they emailed me my x-rays within minutes to save me the extra expense at my new dentist. Cavka gets my highest recommendation. They are awesome!

Sitting in the ER at 4:30 in the morning because of extremely bad pain after a tooth extraction…read morejust to get sometbing for the pain is really unfortunate. if I'm taking 600 mg of ibuprofen and one Tylenol every 4-5 hours and it ain't working. You should be able to do more for the pain. That's what pain killers are for. I should not have to go through all this just to get a little bit of comfort. I don't know what's going on but pain killers are for people that are in pain. That's why they are made. Just because some people decide to kill themselves by being stupid with drugs that they aren't supposed to take doesn't mean I should being going through all this. Let the people that need what they need get what they need. I don't get to just rest at home for days after an extraction I have a job to do I can't just take off, so going through a job all day long in extreme amount of discomfort and pain is completely unnecessary!!( UPDATE 6:30am) at the hospital doctor comes in. I tell him my dentist won't write me another prescription because it's illegal to write me another one. He looks at me with the most confused look and said that's absolutely false they definitely can write you a prescription... so who the hell am I actually supposed to believe. This is crazy

At first, I wasn't sure I have selected the right dental for my broken tooth. I am so glad they…read moreable to get me in such a short time. When I got there, I am impress with the staff and Dr. Huaman. They all very professionalism and friendliness. The equipment and office very clean, I was surprise. They will be my dentist for along time.

I have been coming here for years now. Even after I moved I still drive there for any work. If you…read moreare remotely unhappy with your dentist for any reason you need to check them out. Great and friendly staff and a well run office.