Tom is amazing! From the minute Rich comes out and comes up with a rendering of your pool, going in…read moreto pick colors, and through the whole process he is involved! We got the pool we designed , a pergola, extra concrete to enlarge our patio, the fencing and a jacuzzi pad. Get the backyard and pool you've always wanted! We got our pool and so much more! Worth every $!

Tom, Creative Pools,…read more It was a pleasure working with Tom and the Creative Pools Team! Everyone was extremely professional, very polite, and informative to all our questions during the build process. It was enjoyable watching the team working together! I would also like to compliment Tom on his outstanding Project Management skills! The progress on a weekly basis and his ability to keeping everything on schedule was impressive!. We love our pool and spa! And we would absolutely recommend Creative Pools! Thanks and God Bless, Tom n Barb

Our hot tub was delivered as scheduled . Communication on delivery day with the driver was…read moreexcellent , and the crew was prepared for our challenging terrain . The 2 technicians ( Tyler & Nicolai ) were super professional & efficient . Also great communicators . Thank you Tucson Hot Tub for excellent service from sales point to delivery !

I've had my new hot tub since May 7, 2024 and was taking the time to evaluate the process of owning…read moreand maintaining this unit.  We are the owner of The Iris by Garden Spas and purchased from Tucson Hot Tubs at 2704 E. 22nd St, Tucson, AZ. This was the first and only location visited when interested in purchasing a Hot Tub, felt comfortable at the location and the Staff was Great.  Once we decided on the right size of unit for the space available, the rest was easy with Great Assistance from Dylan.  We had to wait a week for delivery, and the delivery process went extremely smooth with no problems or damages.  Tyler and Sam delivered our unit and were very helpful in informing me of everything I needed to know for success.  Install was an Awesome Experience, Thanks Tyler and Sam!!! Thanks to this Tucson Family-Owned Business for putting my mind at ease at point-of-sale and without pressure of making a purchase.  This location also does repairs on their units as they get older and need Maintenace, and no need for searching for a repair person.  Solid!  Our unit works Wonderfully and is used almost every day and looks Great on our Patio without taking a lot of room.  It's Perfect and the Cover Bracket is the BEST Ever compared to our last unit!  WooHoo! Thanks Tucson Hot Tubs, Steven Ochoa & Robert Chavez Video: https://www.youtube.com/watch?v=uxtrOizkYqQ

No one else either responded or politely declined to come out to work on our Jacuzzi tub. The…read moreexterior hatch is small 12x12. I honestly am impressed he was able to manage it without having to carve out a section of the exterior wall, but he removed the hatch frame and put it back after. He was able to get a little more room. Dave brought a pump just in case it was toast, but he also had the actual defective aerator circuit part that was blown on our pump. He is available during the weekends. 100% recommended. Communication was great by text and email. He was spot on at the 11am apt. The payment was easy for the deposit prior and f/u after apt for the remaining balance. He also fixed the leaking tub faucet. Knowledgeable for all plumbing needs. Thank you.

Rodeo Spas is a great business / owner (Dave) to work with. Dave is very experienced and took care…read moreof our hot tub. He charged me a upfront fee ($125) to come and advise me of the issue, and quote me the required parts & labor. Dave was able to find and order the required parts and complete the repairs in a "timely manner". Since I wasn't familiar with either the chemicals and balancing the chemicals, Dave stopped by and showed me multiple times after the repairs were completed at no charge--I highly recommend Dave & Rodeo Spas! I'm

The cashier was really nice she from calif knew alot abouts pools trying get price for filters and…read morethey pricey

I recently purchased a stock tank pool set up. I was at a loss on how to add filtration and…read morechemicals for a healthy pool. I contacted your location and spoke with your manager Justine. She was absolutely beyond helpful and had great knowledge helping me get set up and going in the right direction. She was so patient with my 50million questions. This made buying a great experience and I didn't feel like a number but a customer known by first name. Great service. Highly recommend your location to anyone and ask for Justine!

We requested American Leak Detection for a small water leak detection at our property with 900…read moremeters water line. Seth responded quickly and said his idea how they would approach to this issue, and also said an approximate price for this project. So we set up an appointment, agreed on signing a contract. Seth and his dad and brother arrived on time, and worked all day, and it was very difficult task. They have found 1 water line broken and it wasn't ours, it was other neighbor's water pipe and they were thankful and fixed it next day. But our water line wasn't found until end of working day and took a lot of patience and efforts. American Leak Detection team guys were very professional and smart to use different ways to monitor a water leakage. It was a deep laying pipe at a beginning of mane water line. A lot of work was done, thanks, guys! Highly recommend this business and glad that we could find them. It's a family local business and Veteran owned. Great team!

I'm totally pleased by my experience of American Leak Detection and would hire them again. Seth…read more(and apprentice Troy) of American Leak Detection came out, right on time, and found my underground miniscule pinhole leak of 2/100th of a gallon leak per minute on my 2 acre property with hundreds of feet of pressurized water lines going in all directions from the street meter to the house, within the house, and way over to the pool and irrigation. The leak was intermittent and there were no wet spots on the ground. I was alerted to the leak via my iPhone water leak detection app called Flume. I've yet to speak to gardeners, irrigation specialists, or plumbers who were aware of Flume, but Seth was, so he knew exactly what he was up against with the small leak that I had. Seth said it was one of the more difficult leaks to find. It took all morning and part of the afternoon to locate using 4 different methods - visual, then audio, then nitrogen, then finally helium was pumped into the water line as a last resort. The leak was detected under a large slab of cemented-in stonework and retaining wall - The sniffer detected helium coming up all around the slab and it's cracks, so I now know exactly where to dig. I'm thrilled and what a relief that repair is in sight thanks to these guys. Seth was ever-willing to answer my numerous questions and never minded me watching what they did. When making my appointment, I was advised of the price, which seemed fair enough considering what I thought might be involved. They also told me if nitrogen or helium was necessary, which it was, the price would be more, depending on how much gas was necessary. Seth confirmed as much at each diagnostic step to get my approval. Like I said, I'm totally pleased by my experience of American Leak Detection and would hire them again.

called 6 times in last 2 weeks left my name AND NUMBER no reply…read more Brandon sold me wrong pump motor. also connected it incorrectly. only 3 posts and 1 was ground so jacuzzi didn't work actually wanted me to buy more parts motherboard and heater core.. called his previous employer who sent out a tech and found that i got wrong parts and installation was botched. the new tech got my jacuzzi running unfortunately now i have to buy the correct pump motor again and pay labor 3x for 1 job thankyou . lets go Brandon

Brandon was scheduled to come on a Friday and rescheduled twice which to me is bad business. If you…read morecan't come, don't put me on the schedule. He'd sold me the spa when he worked for Thermo Spa, and I paid over $30K but he couldn't remember that I had the large swim spa, so he didn't have "time" to stay while it filled. Apparently he emptied and cleaned the spa, turned on the hose, texted me at 11:48 am to say he'd just left with the water still running, which scares me at the best of times. Who does that? I was at work and wouldn't be home for several hours. So I arrived home at 5:15, worried that the spa had overflowed, but there was no more than a foot of water, so the water was not running, but the filter was pulled out and no chemicals had been added - so now I have to fill the spa, turn the breaker back on, put in the chemicals and reinsert the filter. Isn't that what he gets paid for? He never told me what I'd need to do to get the thing back up and running, but he did manage to send the invoice for $200, which price he'd offered me at the time of the sale. When I called and spoke to him about how he'd left me in the lurch, he said he'd saved me $500 and did a really good job. Seriously? I provided the electricity, the water and the chemicals, how is that worth $500? He may have provided a bucket, not sure. A really good job would have been for him to return later in the day to check on the running water, or stay as he should have while it filled. Isn't that what we're paying him to do? I think it's what "spa maintenance" actually means. The worse part for me is that his business name is misspelled on the invoice - I can't get past that. He spelled "repair" "reapair." If you own a repair business you should know how to spell the word. Stay away!!

Quality of service has changed this summer for the worst. I had two weeks of service missed in…read moreJune, reported an algae problem that same month and it still to this time frame in August has not been cleaned out. I then assumed someone is not doing their actual job and vacuuming and cleaning for there truly is no reason for why this has persisted. I refuse to do it myself because I'm paying for this service. Going to have to start looking for other options now which again is a shame for over a year they had been great but something has happened with their service. Also I checked the paper work and it's just checkmarks and scribbled in "ok". my guess is a new negligent lazy employee. Already went into the store in person at the beginning of July and gave it some time since to see if my pool was corrected, unfortunately it is not. Might be best to look for alternative services If looking for a pool maintainer.

Was looking for part for my pool and trying to price match them very nice people. They also good…read morepool services just little pricey

Very professional timely pool building and and maintenance company! Great reputation built on…read morehonesty and integrity.

Update number 2 and it will be brief…read more After posting my first update (and, if we're being an honest, a public post on Facebook in which I tagged Valley Oasis and mentioned a potential lawsuit), I was contacted by Noah through Facebook Messenger, and my husband received a phone call. Noah came by, looked at the pool, and a couple months later all of the issues were fixed. The hole under the waterfall was patched, the Venturi nozzle was replaced, and the damage to the decking was repaired and the entire surface coated in a grey cool-decking type material. My water bill has been cut in half (amazing how much water can quietly leak from a pool). Why only three stars? Because it shouldn't have taken that long to get someone's attention. If you go with this company, keep on it and stand firm.

We hired PPP to chip out our existing pool, repair cracks, replaster, replace the ladder, install…read morean auto-leveler, and replace the pool light--basically a brand new pool. The quote was on par with other companies, and our pool guy had recommended PPP so it seemed like a no brainer. It took a really long time for the work to be completed, and there were nonstop additional costs all along the way. The gentleman who did the quote botched it, and at one point we had 4 gentlemen from PPP come out (including the gentleman who gave the quote) to our house to discuss all of the additional costs. They bickered amongst themselves and told the gentleman who gave the quote that he did a poor job, and then they walked him around the yard to give him pointers of where he should be looking for future quotes. It was awkward and unprofessional, and in the end we agreed to split the cost. After that, communications became extremely curt, all of the work seemed to be done much more sloppily, and we are still waiting for them to come back to fix the ladder that they installed incorrectly. When friends ask me who did our pool, I tell them "Pima Pool Plastering, but I do not suggest you use them".

Did a beautiful job on our pool and it was done in the time promised, even with some rain delays…read more We went from plaster to pebbletec and added a sun shelf. Also new tile, and expanded deck. It was expensive but given the quality of the work, it was worth the cost.

Moved into my new home of speedway, and I was BRAND NEW to owning a pond. The home has a huge koi…read morepond - so i called Scott up from az pond and pool. My first call was answered by an amazingly friendly "Sunny", she put me at ease, assured me Scott had built the pond 15 yrs prior and would help me get oriented and keep it working for me. Now 2 months later, the pond is my favorite feature of my home, scott just installed a new pump quickly and easily - and the pond is cleaner and quieter than ever! Experience matters, and scott is the best in tucson in my opinion. Thanks guys! Sunny youre awesome too

This isn't the kind of review I enjoy writing. In fact, it makes me very uncomfortable so I'm gonna…read moredo my best to just give you the facts as I know them and then let you figure it out, but I'm gonna tell you this much right off the bat, buyer beware! I had high hopes. This company had serviced the pond many years ago in the house we just bought. What I ended up getting was two very nice guys who used a pressure washer and a sunk pump to drain my pond and that's it. 75 bucks per hour per guy equaling $150 an hour! My bill was over $1000. I could've purchased all the equipment, including the tubs, pump and washer for far less and done it myself. They couldn't even tell me what kind of fish I have in my pond. I was really disappointed. By late afternoon, I ended up going out and asking when they were going to get to the point of refilling my pond, only to be told that they were still pressure washing out the goop. I said this isn't a pool, this is a pond and I do expect some algae and what not. Only then did they start refilling my pond. And to add insult to injury, they said that "we "have a problem. We! They didn't bring the DEchlorinator!!! When I asked if that might harm my fish or my turtle when being re-introduced to the pond, the response was, "well I hope not"! I couldn't believe my ears. This was a mess from start to finish. To say that I was disappointed in this company is a massive understatement. They told me they installed ponds all the time and direct sunlight and that there's nothing I can do about the algae. Even though shade is the thing to mitigate algae. I asked about plants and other kinds of fish and I expected some of that to arrive with the workers, which did not. $150 per hour.... You'd think that would come with some semblance of expertise, but did not. I'll be honest, I sincerely suggest you look elsewhere if you have a pond and you need some help. I found ponds plants and more off of Ruthrauff and they're amazing. They charge per job, which seems the ethical thing to do unless you're just really trying to fleece people.