I know that I can always count on Giovannis to gve me a great price and solution. Doesnt try to…read moresell you fixes you dont need. Lets you know if repairs can wait or should be done now. Have had many cars fixed there. Highly recommend

Some of the nicest people I have ever met! I was 1.5 hours away from home and still 2 hours from my…read moredestination when my engine started over heating. This was the nearest town from the interstate and Gio got me right in for my car emergency. I was back on the road in 3 hours and safely got to my destination. He and his team were extremely thorough with my car and walked me through everything he was doing/what was wrong. Pricing was extremely fair and their hospitality was unmatched, as I was stuck in their lobby the whole time. They were so sweet to check in on me and offer me food and water. Would recommend to anyone!

These men didn't know me as I am from out of town. However, they treated me like a loyal and return…read morecustomer.. which, I will definitely be...from here on out!

My vehicles go here to get repairs , I wouldn't trust anyone else . Great people ,Great prices .read more

I was looking at a vehicle and talking to someone. I asked an additional question they have…read morerestructure title cars and have them listed over clean title max value. Are they insane? I don't care if you have one then. At no point will a branded title on a car command over max value book. Never. Generally, those values will be less 20 to 40%. That's a benchmark. I'm glad that they show you the damage on the vehicle. In the title of the vehicle, it should say branded title actually car gurus should do that so I wouldn't waste my time.

Renzo was great Duffys did a good job on selling my F-150. Will recommend to everyone looking for a…read morecar.

I visited this shop to get my Dodge Nitro looked at. I already knew what the problem was, but I…read morewanted to hear what they thought. Paul gave me an honest answer and was very helpful and temporarily fixed the problem I had until I can afford to fix the major problem. He quoted me a very fair price and I will continue taking my vehicle here to get repaired.

OMG!!! Places like this still exist! Neighborhood garage with excellent service and reasonable…read morecharges. Problem diagnosed, part replaced, and back on the road in under 30 minutes. Snobs stay away, leave this gem to us.

Carstar Ottawa "repaired" my vehicle that had relatively minor front end damage and I had to take…read moreit back twice to get the job done right. On another occasion they did provide an estimate, but announced they would refuse to accept my auto insurance. Most recently I attempted to get an estimate for very minor repairs and even though I was the only customer in the waiting room, I was told they were too busy to wait on me.

my suv never looked better, paint matched....very nice people in the office. details communicated…read moreby text are spot on til the moment of pick up......cleanest body shop i ever seen.....10 stars, i would choose to use them again. doug is the man

My son brought my truck to get a tire patched. Employee took it upon himself to root through my car…read morelooking for the lock lug and breaks the handle to my center counsel. Owner doesn't want to stand by the damage and tells me he's been burned many times before. We I'll help you out there and tell you to not let your dipshit employees root through vehicles and ask the owner where the lug is at and have the owner get it. Your welcome dumbass!

First, let's start addressing the current lady they have answering the phones. Horrible…read moreSecond the current Mechanic is more of in and out get it out of my face type. Doesn't care about people. Went in for differential leak, put it on lift shook my cv axle and quoted me for entire "new axle" assembly 4800$. I've come across some shark style shops in Lasalle County. But this takes the cake. And when i came pick up the " quote" just said part unserviceable, new axle 4789$. The woman didnt care to answer any questions and said the mechanic was busy atm but she could try to ask him questions. But really she was meaning we are not interested in your concerns at this time.

Zig goes out of his way to make every visit a pleasant experience. From the moment I walk in, until…read morethe moment I leave, I'm treated with kindness and respect and they answer every question I have. They also respect my time and I'm usually in and out in no time.

Fair and honest shop didn't give my wife the run around or try to get extra out of her like some…read moreplaces do, was pleased with their work snd would definitely go there with and auto repair issues

WARNING TO FUTURE CUSTOMERS:…read more My husband and I recently tried to purchase a vehicle through Princeton Auto Group, and our experience was extremely disappointing. The two representatives handling our application, Samantha and Joshua, repeatedly told us they were "working hard" to help us obtain financing. However, throughout the process we were treated in a way that made us feel like we were unworthy customers rather than people trying to purchase a vehicle in good faith. We were asked to gather multiple documents quickly and submit them for verification. We did exactly that and cooperated fully with every request. Despite this, the communication we received was dismissive and disrespectful. During conversations we often felt talked over, not listened to, and made to feel as though we were somehow less important than other customers. They even went so far as to say that we falsified documents. Buying a vehicle is already stressful, especially for people working hard to rebuild or improve their financial situation. Customers deserve to be treated with dignity and basic respect during that process. Unfortunately, that was not our experience with Samantha and Joshua at Princeton Auto Group. Because of how we were treated, we chose to withdraw our application and take our business elsewhere. We hope Princeton Auto Group takes this feedback seriously and improves the way customers are treated during the financing process. -- James & Marla Boyer If dealership management or ownership would like to review this situation or discuss what happened, we would welcome the opportunity to speak with someone who values respectful and transparent customer service. Our intention in sharing this experience is simply to ensure that future customers are treated with professionalism and dignity.

What a waste ! Placed an order for a 2025 Yukon Denali Ultimate in May, 2025. Five months later…read morethey get an allocation and then start to change not only my trade in value by 15%, but also the new car price. Don't think because you have something in writing that they will stand by it... Bottom line - I walked away.