Fixed my cracked screen in less than 15 minutes. It looks great and at a very reasonable price too…read more Highly recommended

I'd definitely recommend this place--and Mike in particular--if you need a device repair or parts…read morereplacement. I came in initially to get my wife's iPhone (12 Pro Max) battery replaced. During the visit, Mike also asked about the screen, which had been replaced a few years ago at a different location (which I won't name). He pointed out that the previous repair used a lower-quality screen rather than a genuine one, which finally explained some issues we'd noticed back then. Mike replaced it with a proper screen, and now the phone feels like new--perfect for my daughter to keep using. Since he did such a great job on my wife's phone, I decided to go ahead and replace the battery on my own iPhone (12 Pro Max) as well, since it was down to 69% maximum capacity. That's why I'd definitely recommend Mike and his shop to anyone who needs device repairs or parts replaced. He's honest and will let you know whether a repair is actually worth it. I'll definitely be coming back when my kids break their devices, and I'll continue recommending this place to anyone who needs their device serviced.

Talk about being ungrateful, rude and getting mad at the other half for wanting to get me a phone…read morecase, from Mobile Plus, hehe. I was busy shopping at the Grand Century Mall for Asian products and my other half sends me a text to come to Mobile Plus, I didn't reply because I didn't need a phone case, was waiting for the one I ordered on Amazon one. hehe. Now I am very grateful, (sorry to my other half) I found a very nice phone case for only $9.99, for my new Iphone 17 plus, also camera protector, and Iphone watch band. The staff was super awesome and nice to even change them for me. What a nice suprise to visit Mobile Plus. Mobile Plus got huge selections of accessories for your electronic device, they get pretty busy! They do repairs also, I think they take phone payments as I saw a customer paying for cell phone bill, and also they sale used unlocked Iphones. Located at the Grand Century Mall, the business is a Gem. I am super happy that I got all of this, at a shop I did not plan on visiting and super cheap too. I need to protect my IPhone, what a relief.

Very disappointed with this SCAM cell phone seller. We bought a phone and asked several times if…read moreit's unlocked for all carriers. The employee ensures it does. We ended up returning the phone because our sim is not working. He then tells me, it doesn't work on Walmart SIM cards. Then charges a FEE for return. Bad business

The customer service was great and fairly quick but parking is terrible. We arrived just before…read morethey opened @ 10 am on a Monday and there was absolutely no available parking directly near the entrance! We had to park on the opposite side of the building. I'm 100% sure the customers from the breakfast restaurant are parking in front of the T-Mobile store. There were only 2 customers besides us inside the store. Those spots should be designated for T-Mobile customers only!

Gabriel not only helped me go from prepaid to postpaid and get my child a watch but he stayed an…read morehour after he was off the clock to help me get my phone to keep my phone number and not have to accept a new one. Talking about DEDICATION!!!! I have never had a more positive experience in any phone plan company than I did today. Thank you Gabriel.

Best phone repair in San Jose They can fix any problem…read more I recommend everyone here best service especially om ask for him

I called Phone Hut Repair on Jan. 23rd and got a quote of $320 to repair my phones broken front…read morescreen and back glass. I asked if I could be provided a quote via text or email so I could provide the quote to my insurance for approval and they said yes I'll text it to you...I did not receive any text. The next day Jan. 24th I went in person and apparently he remembered my device and said he sent me a text I mentioned I did not receive anything. He took my name and phone number and stated I'll send you a text with the quote in 15 minutes. Yet again I have not received any quote so I'm unable to provide my insurance with it and continue my claim. The repair cost would have been paid out of my pocket and I would have been reimbursed. They would not have to deal with my insurance so I'm not sure why they lied to me twice and didn't want to provide a quote. Oh well taking my business elsewhere.

Their manager and staff are very knowledgeable abd friendly! Karm is definitely a gem! We inquired…read moreabout how we can improve our internet speed, and we walked out saving about $60/month! Karm walked us through the entire process. Such a great experience!

Our go to place for Xfinity needs since they opened. Everyone who has helped us is knowledgeable…read moreand friendly. Today, the store was filled with customers, but Karm was able to greet and help me return a device very quickly. Very attentive, professional, and informative. Customer service there is always a positive experience.

This review is most specifically about an employee at this location, Julian, and less focused on…read morethe company or its services. I have had TiVos for decades. They are no longer relevant technology in today's world. I had been working with Xfinity for some time to determine a path forward. The app is difficult, the chatbot is difficult and phone calls to customer service are difficult. Eventually, they sent me a new device which wasn't what I wanted. I had to return the device, so I went to this location. I explained my situation and Julian was very polite and understanding and offered many different hardware options as we discussed what I was looking for. He discussed with colleagues and called support to help address my needs. Ultimately, the technology which I prefer is no longer supported, but he was very supportive as we reached this conclusion. Thank you, Julian.

It's not possible to give a zero star but this store deserves it. He gave me the router and modem…read more When I asked for the other equipment he said he doesn't have it. When I asked him where I can get it he said he didn't know. When I asked him how should I find out he didn't know. Talk about unhelpful He said his name is "B". How do you hire people like that comcast/xfinity? When I get home I'm canceling my order. I'd rather have slower speeds than deal with these people

‼This the continuation of my previours first review :…read more FINAL WARNING Check your: * Receipts * Payment methods * Refund confirmations * Metro account details * Added services * Email addresses Do not rely on verbal explanations. Take screenshots and keep records of everything. If I had not insisted, documented, and escalated this issue, my money would never have been returned.

1 STAR - SERIOUS ISSUES WITH REFUNDS, CHARGES, ACCOUNT HANDLING, AND STAFF CONDUCT…read more Metro PCS - 5540 Monterey Hwy, San Jose, CA I am writing this review to document a very serious and concerning experience at this Metro PCS location. I am not posting this out of anger or revenge, but to warn other customers and to keep a public record of what occurred. REFUND ISSUE - $109 IMPROPERLY WITHHELD On December 22, I requested a refund of $109, which remained in "pending refund" status for approximately 10 days. I contacted PayPal multiple times, and they confirmed on two separate occasions that: * The refund was NEVER released by the merchant * After remaining "pending" for 10 days, the transaction was changed to "canceled" * This was not a delay, it was a merchant-canceled refund UNPROFESSIONAL, RUDE, AND INTIMIDATING STAFF I went to the store multiple times and was assisted by: * Mariana - Store Supervisor * Maria - Sales Associate * Fatima - Sales Associate All three displayed unprofessional, rude, and intimidating behavior, including: * Laughing during a serious refund dispute * Mocking behavior, staring, and dismissive attitudes * Repeatedly telling me to "wait" * Using the holidays as an excuse * Attempting to confuse the situation even while I showed clear PayPal proof that the refund was CANCELED At one point, supervisor Mariana admitted that sales associates often do not properly explain costs or so-called "promotions" from the beginning, and said she would speak with them. Despite this, Maria and Fatima continued behaving in a rude and mocking manner, even though the issue was not directly caused by them. REFUSAL TO PROVIDE OWNER INFORMATION Mariana stated she would speak with the store owner, but refused to provide the owner's contact information when I requested it. THREATS AND INTIMIDATION When I clearly stated that I would not remain silent until my refund was returned, supervisor Mariana threatened to sue me: * For recording part of the interaction * For a Facebook post I had made (which she admitted she had already seen) These threats occurred while I was requesting a legitimate refund and constitute intimidation, not customer service. METRO CORPORATE WITNESSED THE BEHAVIOR During this interaction, a Metro PCS customer service representative (611) was on the phone listening to the entire conversation. The representative: * Confirmed the call was being recorded * Clearly heard the supervisor's rude and intimidating behavior * Apologized * Stated that formal reports for store misconduct would be filed IRREGULAR CASH REFUND - NO RECEIPT Minutes after I left the store, the supervisor called me claiming there had been a "cash drawer error" and said my refund would be issued in cash. When I returned: * I was given cash only * No receipt * No confirmation * No written documentation * Supervisor Mariana handed the cash to the associate, who gave it to me * Mariana ignored me completely and offered no apology or explanation Issuing a cash refund without documentation--especially after canceling a refund in the system--is highly irregular and concerning. PAYMENT AND REPORTING DISCREPANCIES The Metro representative also informed me that their system reflected only a partial cash payment, despite the fact that I paid a much larger amount using my PayPal card. I have receipts and proof. This raises serious concerns about how payments and refunds are being recorded at this location. "FREE" ACCESSORIES QUIETLY CHARGED Another deceptive practice I experienced is that when staff say accessories are being "given for free," they are actually charged in a misleading way. In my case, accessories verbally presented as "free" were quietly charged by splitting the total into two separate receipts, making it less obvious that the items were not free. Unless customers carefully review every receipt line by line, these charges can easily go unnoticed. ACCOUNT CREATED WITHOUT MY AUTHORIZATION Another major red flag: When I installed the Metro app, I discovered that an account had already been created using an email address that was NOT mine. * I was never asked for my email * I did not request an account to be created * I have screenshots proving this * I immediately changed the email to my own After sharing this experience in a local moms' group, other customers reported similar issues, including: * Accounts created or modified without consent * Services added without authorization * Extra charges appearing unexpectedly This suggests a pattern of improper account handling, not an isolated incident. EVIDENCE AND DOCUMENTATION Everything stated above is supported Due that yelp only allow certaing amount of word in the reviews box, I wiill Continue in my next review after this.

Absolutely the worst customer service. Calls are outsourced to another country. They don't…read moreunderstand you and you can't understand them.

I'm never doing business with these ignorant jerks ever again! I've been trying to get through to…read morethe customer's service regarding a defective phone and exchanging it for a new one since I'm supposed to have the defective one insured. But every time that I call, I either get a busy signal followed by call ended or it rings a few times followed by call ended! I don't have time for this crap!

I've been a Verizon customer for almost 10 years and have visited many Verizon stores in San Jose…read moreover the years. Today my wife and I came to the Verizon store at 1150 S King Rd #10 to upgrade her phone. We only waited about 10 minutes before Jonathan helped us. He is a very young employee, but I was truly impressed by his professionalism, knowledge, and dedication. He explained everything clearly and made sure we received the best promotion available. Jonathan even skipped his lunch break to help us and make sure everything was perfect. In my 10 years with Verizon, this was one of the best customer service experiences I've ever had. Thank you Jonathan for the excellent 5-star service! Toan Pham

Tremendous service today. My newly-acquired iPhone 17 had malfunctioned during the activation…read moreprocess. The phone could neither make nor receive calls, so I scheduled an in-srore appointment at the King Rd. location. The technician listened to my explanation of what was wrong and knew immediately how to solve the problem. She worked through the solution methodi and professionally. In about 30 minutes my phone was fulky operational. i couldnt be more pleased with the support.