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    Sail Oahu

    5.0 (4 reviews)
    Closed 10:00 am - 7:30 pm

    Services - Sail Oahu

    Boat charters

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    9 years ago

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    9 years ago

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    Wanda A.

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    Captain Bruce - Complimentary Snacks

    Captain Bruce

    (107 reviews)

    We had a hiccup with the third party that we booked through but Karen who works at Captain Bruce…read morewas AMAZING. she made sure that we were taken care of and received what we originally booked. It was hectic given we had to board right away but she was so helpful and kind when I was feeling under pressure. I really wish I can give more than 5 stars just for her service itself. As for the rest of the trip, everything was SMOOTH sailing. Casey, Jared and Mahiki were WONDERFUL as well. I highly recommend this to everyone wanting a great experience. To note, we had 4 kids with us too!

    We booked this Kaneohe Sandbar snorkeling tour after seeing many reviews describe it as…read morebeginner-friendly. As first-time snorkelers traveling with a child, our experience did not align with those expectations. Equipment distribution was poorly handled. Masks were handed out with little to no instruction, and basic questions were met with a rude and dismissive attitude. Overall communication and service were lacking. Once in the water, guidance was minimal and inconsistent. The experience felt rushed and disorganized, with limited support for guests who were new to snorkeling. The tone and treatment we received also made us uncomfortable as Asian guests. After sharing feedback, the company clarified in writing that they do NOT advertise or position this as a beginner-friendly snorkeling tour. Based on both that clarification and our experience, I would strongly recommend that beginners or families looking for clear instruction and attentive guidance consider other operators. Sharing this to help future guests set accurate expectations before booking.

    Sail Oahu - boating - Updated June 2026

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