I feel like leaving a review for an auto parts store is silly. But I always enjoy going to this…read morelocation when I need anything. Ill even drive by another location just to go here. Always fantastic customer service. No matter how busy they always help you politely. Francisco is the man.

When I called, I was told to hold. I was kept on hold for 20 mins then they hung up. I called back…read moreand they answered, I told them what happened and no response was given why I was hung up on. I tried to get my part and they told me " try Autozone if you don't like us". Never again, poor customer service.

If you happen to need plastic fenderwell or trim retainers, you will find here a selection that is…read moreutterly disorganized. Each retainer part number has a stock tag to indicate location of each stock number. Each stock item has a six or seven digit number. The stock tags are located completely out of order in a random arrangement. Not Toyota with Toyota or GM with GM. Not in numerical order by stock number. Many boxes are placed in front of the wrong stock tag, sometimes hiding the correct stock for that tag. So if you need two boxes of the same clips or to put the wrong one back in place, you have to search. Twice I have asked counter staff to inform the manager. Twice I have been told that it is the customers fault. NO IT IS NOT! Arrange the stock tags in numerical order! Then correct location will be obvious!

Pam and Trill were very helpful assisting my needs. Adrian educated me on how to put my windshield…read morewipers on. They were very friendly staff.

Mostly of the time I come to this location for my automotive necessities( store 6710) , the…read morecompany offers quality parts and competitive prices but the best part is the professional customers service, staff working there are very knowledgeable , courteous and they always have an advice or solution regardless of the problem ( at least for me ) special thanks to Carlos and Fernando for their help and patience .

I went to Advance Auto Parts to start a DIY catalytic converter anti-theft project. Alberto…read moreassisted me with finding the necessary products, patiently explained bolt sizing nomenclature (this came in handy later), and verified I had a metric tool set to use on my Honda Element. With Alberto's help I was able to successfully implement my desired design for my anti-theft project. I don't always work on my vehicle, but when I do I prefer Advance Auto Parts in Duluth GA. Stay productive my friends! ; )

Every time i need a light on my car replaced i come here first. They are close and convenient …read more Today i had a backup light replaced and Keven replaced it with a great attitude. I wish all businesses had great employees like this! Anyway, you can choose Advance, Auto zone, Napa, etc. but I always go back to O'reilly for great advice and customer service.

Ordered a battery online for pickup. Webpage stated they…read morehad one in stock and it would be ready in one hour. Arrived an hour later to be told they didn't have it. They also stated they had not told me it was ready so I shouldn't be there to pick it up. 1) Don't trust the web page. 2) When they say "ready in one hour" they don't mean it. When I brought up the inconvenience they were neither apologetic or willing to offer me any compensation. I RECOMMEND GOING ELSEWHERE! They wasted my time. Despite the owner's comment below, they made literally no effort to remediate the issue. 100% apathetic and uncaring.

3 Car that was listed online wasn't even there, drove 40 mins. Luckily it wasn't the only other car…read moreI was looking for, but they over priced, even on a "sale" day

The prices are not as posted on their website. I bought a part that was a little over $17 but after…read morethey added convienence fees, a core charge , ( it was a spring) , something called a surcharge and two different tax fees plus a warranty that I asked them to remove and one other fee that made no sense, it cost me over $67! Beware folks!! It is a scam! Not only did I have this issue, none of the cars listed on their website was at the Gainesville ,Ga location. Totally disappointed!!

The guy that just helped me was amazing. He has pretty eyes and very personable. Help me put my…read moredipstick in and help me. Try to see if the steering wheel cover fit he made my afternoon quick and easy thanks again. I will definitely be visiting again for my other car needs.

O'Reilly's was my last stop after going to the other two auto parts companies! I was looking for a…read morethrottle body gasket that was different than what can be found online for my car. The other two stores couldn't find it after one simple search and didn't offer any additional assistance. But when I got to O'Reillys, I told David of my issue and he said "let me see what we can do". David went above and beyond my expectations. He did extra research beyond what was available for my make and model car. He found an alternative that would allow me to get my car put back together and get on the road again. From now on this will be my first stop because the customer service from the staff here was unmatched! Thank you and a huge thank you to David!

Scott A is the man and much appreciative to his team. Went above and beyond to help me out and my…read morefamily. Helped me find the root issue and solve the problem without trying to upsell me or anything. Thanks again Scott

My headlights were out and I needed new ones immediately. I stopped by and the employee was able to…read morelook up which headlights worked for my car. The employee offered to switch them out after even though I hadn't asked. Very happy with the service. Items are pricier than other retail stores but a good place when you need your car repaired quickly.