I had a very disappointing experience with Appliance Guard. The technician, Boris, charged me an $85 service call fee but did almost nothing to diagnose the problem. He simply opened the refrigerator door, said the temperature wasn't cool enough, claimed the sealed system needed repair, and suggested that I contact GE directly. During the visit, he spent time talking on his cellphone for personal reasons and then walked back to his car without performing any meaningful inspection or troubleshooting. I felt like I paid $85 for nothing. Later, I had a GE technician come out. He performed an actual diagnosis, found that the condenser area was heavily clogged with dust, and simply advised me to clean it. After cleaning the condenser, the refrigerator has been working properly. The GE technician also only charged the standard service call fee but actually diagnosed and resolved the issue. Based on my experience, I would not recommend Appliance Guard. I expected a professional diagnosis for the service fee, but instead I felt like I wasted my money. read more

My experience with Appliance Gaurd... I have been using Appliance Guard for all appliance repairs for the past 5 years plus for multiple properties. They have taken care of every Appliance issue I have and completed the repairs promptly and honestly and with fair price. They assess the appliance and provide immediate service to fix and repair. So grateful to have the Appliance Tech Yuri and Mike at Appliance Guard who always help me.. I have so many appliance stories I could tell and too many for different home located at the beach cities . They are always helpful giving me the best advice and solution to resolve any appliance issues. Once they fix the appliance, I don't have any problems. If I need to replace, they let me know immediately and guide me to get the best appliance to save cost and time. Having multiple properties comes with a lot of maintenance/cost and require honest vendors. Their professionalism helps me with my relationships with the tenants.. The customer service has been just amazing read more

Had gas dryer break down last August. Wanting to deal with a local business I called Appliance Guard who dispatched a technician from the San Fernando valley! My bill was $430 to replace the belt, rollers and idler pulley. Value? Anyway, fast forward six months (now). Dryer broke again and I called the company to discuss the issue. First call went to voicemail. No return call. Second call days later was answered by office manager who said she would consult with the business owner and get back to me. Again, no return call. My dryer is still broken. It appears the problem is only a broken or displaced belt. I'm not accusing the company of faulty work but for what I was charged I expected better custome service. I do not recommend this business. read more

Called Appliance Guard on the advice of my realtor for an oven in an apartment a late relative owned. They give you a three hour window when to expect the technician and he came within the window and called before he came. Ivan is a nice, young man who looked at the oven. Fortunately, it was an easy fix and the igniter had to be replaced. Unfortunately, Ivan had to order the part and we made arrangements for installation in two days. Again, I was given a 3 hour window and Ivan called within the window. He got it installed and turned on the oven to show it was repaired. It was finished quickly and we were both on our way. I was pleased with the service and recommend Appliance Guard. read more

Our OLD garage refrigerator stopped cooling. Called Appliance Guard as I always do and they fixed it like new! Freon charge and new filter has it cooling like new. I urge you to call them when you need help. Boris was calm, cool and oh so competent. Boris has helped in the past with our dishwasher and microwave. Our daughter loves Boris too after dishwasher and refrigerator issues at their home read more

I have a 25 year old Sub-Zero fridge. It hadn't worked well for some time. Pervious repair people had told me, "That's just what Sub-Zeros do." Last week Sam from Appliance Guard finally, finally repaired my fridge. For the first time in years it is working properly. He was prompt, efficient and very knowledgable. I will definitely be calling them the next time I need an appliance repaired. read more

GE Profile Dryer did not fix it after being called out twice. I have used the company before and it was good, but this time after paying $250, still doesn't work right. I would like it work as it is designed to do. read more

Service invoice dated 8/31: paid in full as was promised they'd return next day to complete servicing the dryer (he only reset thermostat because it wasn't getting hot) ie: cleaning out the lint from the drum and vent. As well as replacing the front loading washer Gasket that I ordered and was to be delivered when they returned. They forgot about me. It took 3 weeks for them to return. Absolutely no communication between workers as someone told me they were still waiting for the washer gasket... which I told them several times I already had. The day scheduled, they missed their 3 hour appointment window and messaged me on the 4th hour that they would arrive soon. I was unavailable Following day 10/4/2024 Windows was 1pm-4pm. He arrived around 2:45 Replaced the washer Gasket, but the washer was still leaking. Tech said that it wasn't from the Gasket it was another part, which would have been fine if I had not found extra screws after he left. Not sure if they're from the washer or dryer, I didn't watch him take it apart. Also said he didn't have time to finish service on the dryer, I'd need to call their office and schedule another appointment. He left at 4pm, still at the end of their arrival window, but he didn't have time... I called their office immediately after he left, lady said they'd get back to me, 2 days later still no calls. Invoice paid: 200$ Never again. I thought hiring someone would be more convenient than taking things apart myself, I was wrong. read more

Appliance Guard - Screws from washer and dryer left on the floor after tech left. - Appliances & Repair Near Me - Redondo Beach, California

Our Maytag washer was turning on the locking mechanism didn't engage. I called the local company after reading what looked like a reasonable number of good and legit reviews. Here's what worked well and what their opportunities are: Let's start with what worked well: 1) The repair worked. Ultimately, that's a relief. 2) Ivan, the repair guy, was courteous. He diagnosed the issue on the first go around. Although, I figure he's fairly new to the appliance repair game as he was telling me he figured out it was a capacitor issue since he worked on another Maytag a few months earlier with a similar issue, but it was only after swapping out multiple parts (engine, control board, etc) which didn't work, did he finally swap out the capacitor and voila it worked. So, another customer's misfortune that probably cost a fortune, was to my benefit. 3) They kept to their promise of honoring the 25% off service fees which was advertised on Yelp. What are their opportunities for improvement: 1) The dispatcher thought the discount was 20%, and I would characterize her as maybe slightly argumentative when I told her it was 25%. Maybe there is an opportunity for the owner to update everyone. Ultimately, she said she'd relay a message to the owner about what I said. 2) The repair guy still only took 20% off (my wife was there at the time and didn't notice). Another opportunity to educate employees on what is being advertised? Maybe. 3) After calling the company back and leaving a message, I received a text message saying that I was right about the discount and that they'd take care of it when charging the second part to close out the bill. Which ultimately they did. 4) The service technician was aware of this conversation but still didn't adjust the bill until I called him out on it and he made the change. I don't know if that's laziness, shadiness, or an honest oopsy. I'll give the repair guy the benefit of the doubt and say it was an oopsy since he didn't give any pushback. 5) They were late for their 3 hour window the first visit. (They showed up within their window the second time). Not a big deal, but they should proactively update customers if they are going to be late. 6) We were told they would return one day but didn't. I contacted the company and they said "they didn't have the part yet." I think they should proactively update the customer of any delays. 7) The Yelp blurb said they have a $55 service fee but I was quoted $85. I didn't notice this until I was writing the review. They need to update their Yelp blurb or start educating their employees. Bottom line: would I immediately call them the next time an appliance goes on the fritz? I don't know. Ultimately, the problem was fixed. The technician was nice. Would other competitors have the same issue? Probably. I guess if I needed a service, I'd reread the reviews and go with my gut. read more

Appliance Guard has been keeping my 25 year old SubZero going - when other companies/techs would have just been like buy a new one or we don't fix something that old. Everything from the ice maker to the freezer defroster/heater to taking the time to find hinge replacements for one of the doors. Good quality appliances are hard to find, and so many these days are just disposable, so I very much appreciate their time and attention to helping me keep it going and not just be wasteful in buying a new one when it can be fixed. They are also very prompt with service calls. And, yes, the prices may not be the least expensive - but you get what you pay for in terms of expertise and professionalism and they will make sure it is done right the first time! read more

HIGHLY RECCOMMEND!!!! Yuri was knowledgeable and worked fast (it was my freezer) so my food was saved. He also gave me all the options that were available from repair to replace. read more

Professional and courteous. But .... Came to our home 3x to fix our washer, and we paid close to $500. They waived the 2nd and 3rd visits. My gripe is that they should have recommended against repairs and instead should have suggested buying a new washer. After few months, the washer is still giving us headaches, so we decided to buy a new one. Lesson learned. If repairs are going to cost $300 or more, just buy a new washer. read more

Boris is the man! He meticulously replaced a number of parts on my KitchenAid fridge, including the compressor, evaporator, inverter and filter dryer. Works great. Highly recommend! read more

Like clockwork and as promised, Mike arrived to service our washing machine. Turns out we need to replace the machine and rather than charge for an expensive repair that will likely occur more than once, he was upfront about a replacement at the get go. The washing machine is in our guest house where lately we have had tenants so I thought while we had his attention we asked him to spot check the dryer and stove too. A couple of tweaks here and there and we're good for now but the previous tenants were a little hard on the appliances so we will likely need to replace the stove in the next couple months. God bless security deposits. Lowest service charge around, fast, friendly and honest service. I'm keeping Appliance Guard in my Bookmarks and will call on them for all my appliance needs. read more

Appliance Guard - Here are the deets. - Appliances & Repair Near Me - Redondo Beach, California

Very friendly and helpful experts, highly recommend! The guys came out to look at our dryer and we're so friendly and helpful. They concluded that it was a part that needed replaced & ordered it and said we would only need to pay if it got the dryer working. When they came back with the part, they realized that it was actually the gas line that wasn't hooked up correctly. They didn't make us pay for the part. I also had them come out to look at our washer & again another great experience. read more

So my LG broke down after 10+ years and I needed a new fridge essentially. The cooling unit was kaput. Boris came down and gave me my options and yes I could have gotten a new fridge but I like this fridge, it fits a limited space in my kitchen and I didn't want to go out and go through the hassle of finding one to fit this space and wait for the delivery of a new one in the middle of summer. So I bit the bullet and paid for convenience. Boris fixed it same day, needed 2 days to make sure the new compressor was working, but overall, satisfied. The fridge is practically new now, lol. read more

Called yesterday to look at my very old oven. Got a 10-1 window for the next day. He was there at the very end of the window, diagnosed my problems had my oven working again in 15 minutes. I have used Appliance Guard before and have always been happy with their service and price read more

My life-line microwave on my built-in microwave and oven combo stopped working and I needed to find someone that could repair it. The technician, Mike, came the same day of my call and he was able to quickly diagnose that the microswitch needed to be replaced. Thank goodness it wasn't a bigger problem! Mike had to come back the next day with his boss, Boris, with a dolly to be able to pull the microwave oven combo appliance out of the cabinet so the microswitch on the microwave could be replaced. Within an hour, my microwave was working again! With the professional service from Appliance Guard, I was quite pleased in their knowledge and work at a very reasonable price. If you ever need an appliance fixed, I would definitely call Appliance Guard first! read more

I was looking to get my dishwasher repaired. A few 'neighbors' on Nextdoor suggested to contact AG. Left a message last week, and no return call. Way to do business Appliance Guard. Called another repair company that was responsive and was customer service oriented. read more

I can not recommend this place enough. My husband called a company from Google who turned out to be a scam "reliable appliance repair" we felt so violated and were out 100$. We were hesitant to let someone else in our home again but appliance guard came recommended by someone personal so as scared as we were, we tired them and they saved us!!!! We had at least 60 pounds of food on ice and frantically looking for a new fridge due to our scammer visit. Yury came immediately and fixed our fridge for 1/3 of what we thought and in less than 1hour. We felt like we were blessed by the heavens! Thank goodness there are still honest, knowledgeable, hard working people left in this world!!!! read more

I've worked with Appliance Guard on two occasions, I've had Boris as my tech both times. LOVE HIM, he is thorough, friendly, clean with his work, and a genuinely nice individual, PLUS, Boris will give an honest assessment. I've had some minor things go wrong with my Thermador fridge/freezer, but with the help of Boris I've always been able to get things fixed at a fair cost. They have always been great about setting appointments and holding to their arrival times. Appliance Guard is my highly recommended solution for any issues you might have with your Thermador appliances. If you are lucky you will get a chance to meet Boris, actually, if you are lucky, you will never meet anyone from Appliance Repair. LOL. read more

We have used Appliance Guard for years. Over the years we have always have had great response and repairs with Boris. Recently Yuri came to repair our dishwasher, he was responsive and helpful and we are hopeful our old machine will keep on working. The one time we had a new technician who didn't represent the company with the same level of service and knowledge, Mike the owner of Appliance Guard immediately reached out to resolve the issue. Appliance Guard has earned our repeat business. read more

I cannot say enough good things about Boris and Appliance Guard. I've used him multiple times over the years and each service visit I am reminded of how kind and honest of a person he is. He tries to save you money where he can and is upfront of about the pro/ cons of the work proposed. Boris' service is the epitome what is missing in todays service industry; Honesty, promptness, and reliability, all at a fair price. read more

I am so happy I found this company again. Reasonable prices and excellent service! Not only did the guy figure out my problem with the drier, but he was very bright and interesting. read more

Our refrigerator gave out and a tech from Appliance Guard was able to come out the next day to check it out. We needed a new motor, which had to be ordered. The tech came out bright and earlier the very next day, with the part and fixed it for a fraction of the price of a new refrigerator. I held off on posting a review, not sure our refrigerator would still be working a month later (ya never know), but it is in tip-top shape. GREAT & FRIENDLY service and very reasonable prices. read more

Great customer service and they were able to fix my refrigerator pretty quickly. Their prices are very reasonable and the repairman was nice and professional. read more

I got back from vacation and I could hear water coming from underneath my dishwasher. Called Friday I was able to get an appointment for Sunday. Had to turn off the water until then. The the repairman shows up at 9:45 on Sunday. He takes off the front of the dishwasher and in just a couple minutes tells me that one of the black tubes that feeds the waterline to the dishwasher is broken and needs to be repaired. He cannot fix it I need a plumber. I paid $65 he went on his way. Call 3 different plumbers and they all tell me call appliance repair guy . I tell them they told me to call a plumber. They said something that normally the appliance guy would do. Finally I get a plumber Monday. He tells me the same thing I explain to him that I already tried that and he is nice enough to offer to help anyway. Until he can come back tomorrow he is going to Cap the dishwasher line for me so we can have water. I feel like the appliance repair guy didn't wanna get dirty. He certainly didn't try to help. I was surprised such a nice shoes and clothes on for a repairman took his. $65 and he left. Plumber is here fixing it finally. He had to order the tubing not something he normally has. I have left two messages for AG, no return call yet. read more

Appliance Guard - Appliances & Repair Near Me - Redondo Beach, California

Our ice machine stopped working. Called this company based on some good reviews on Nextdoor. Told the repairman, this had happened 6 months ago, the fix was a new left gasket and defrosting the freezer. He insisted right gasket was fine, just need a hair dryer blown along it to fix. Several visits later, along with the cost of a new ice maker; ice maker would stop once a week and even leak water for hours. I circled back with repairman to consider new gasket. No response. I ordered a right gasket, defrosted the freezer, working again. I get many new hires today are not totally experienced or may be trained to always sell a part, but Google YOUR issue BEFORE calling these folks. read more

Have used them before to service my Viking stove with great results. This time it was my GE fridge not cooling properly. Called them on a Sunday afternoon, Yuri came out Monday morning early, had the fridge fixed in about 30 minutes. Great service, fair pricing, and really knowledgeable and courteous. Highly recommend! read more

Highly recommending Appliance Guard! I am Taron from Hermosa beach, I have been using their services for 8 years, they have repaired my Viking oven and SubZero fridge and I am pretty satisfied with their technicians' service. They always do a very neat job, are always responsible, No rush no cheating on the repair. As a client, I want to share with you guys a couple of my pictures of what they did a couple of days ago, it looks brand new, spending a couple of thousand dollars I still saved about 8000$ not buying a new Viking stove, also servicing my Subzero read more

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Just used this service. It worked wonderfully! My 1998 GE Self-cleaning stove's oven stopped working on Friday. Called on Monday and serviced the stove on Tuesday. Yuri was very helpful in explaining the problem and solution. Very happy with the service. read more

Service was good but they did not include the service call into thier labor cost which most businesses do.

Highly recommend appliance guard. Mike fixed my gas oven because it wasn't heating up. He was very thorough and efficient. He had the replacement part on his truck. Getting the appointment was very fast. I will definitely call appliance guard to fix all my household appliances. read more

You know someone knows there business when they can just listen to the sounds and know exactly what's wrong with your appliances. I had Boris out to my house yesterday to fix my dryer which wasn't getting hot and my fridge wasn't getting cold (Mercury retrograde?) anyway he dazzled me with his capabilities. I think it was one hour and he was completed. I used to really sweat stuff like this but now I have his card accessible and it's a matter of a phone call and appointment and problem solved. read more

The service was within the time frame. And it had to do with our Maytag dryer. Ivan was very knowledgeable and comfortably took the machine apart to diagnose the problem. He found out that the problem was much simpler. However, he was very efficient. He was done in 35-45 min. They also offered 20 percent discount which I appreciate. read more

First appointment 1-18-20, Assessed the problem. Needed to order part. $65.00 Service Call Second appointment 2-12-20 Installed part $133.95 Parts & Labor March 6 Same Problem reoccured, Third appointment 3-9-20 10A-1PM It is now 1:35PM No Show, No Call I am out $198.95 & have the exact same problem I had 3 months ago! read more

Very helpful! They were open late on a Friday to take my call and were able to show up the following day and fix my washer with parts on hand. Saved me a lot of time and trouble. Thanks! read more

I called at noon to see if they can schedule a technician to come out to service our Samsung refrigerator the same day. Their customer service is amazing and they made a great effort to have my them service my appliance the same day I called which was in the afternoon. Yuri fixed the problem and was very professional. Thank you Appliance Guard! Will definitely refer you to other people!!!!!!! read more

What a rip off! Terry came out to adjust the height of the washer and dryer, Switch the dryer door to open from the right side, and reattach the dishwasher kick panel. Tery was able to lower the washer, and switch the dryer door. Charging $300. Terry wanted an additional $100 to lower the dryer. Did not have the parts for the kick panel. He then got confrontational with my wife when she questioned the charges. Steer clear of these thieves! read more

UPDATE: Just adding this to my original review. Another reason I like this company - When moving my frige, the tech brought sliders to make it easier to move and also protect the floor. Not sure why some other companies don't do this, but glad that Appliance Guard does. ~~~~~~ I can see why there are so many 5 star reviews! These guys are very responsive and true professionals. Mike was wonderful and extremely prompt in returning my calls, texting me with the diagnosis and e-mailing the estimate when my frige decided to stop working. These guys are the real deal! read more