I was recommended this place by my regular vet at banfield since they were booked up that day. My…read moreboy had cut his wrist all the way across and i knew he would need stitches asap, the wound was pretty gnarly, a freak accident. the staff were super nice, i waited maybe 30-45 mins before i was pulled back. sutures and anesthesia came up to $1200, but would have been $1600 if he didn't already have bloodwork done a week prior for his neuter. shout out to Mike and his wife that work there, Wybie and I say thank you!

The worst experience. Whatever you do, PLEASE DO NOT take your animal here. Find somewhere else for…read morethe sake of your animal. We came here because our dog had a flipped stomach, and I was completely distraught. It was very obvious that our family was terrified and that our dog's life was in their hands. When they took my paperwork and brought my dog to the back, we could hear employees gossiping and saying things like, "Why are they even here? They live like four hours away." We were visiting family in the area, and quite honestly, I don't understand why that mattered. They were speaking as though we couldn't hear them through the wooden door. It was incredibly unprofessional and was the first major red flag. Then came the cost of surgery. I completely understand that emergency veterinary care is expensive, and I expected a significant bill. However, the price we were given was outrageous, and after doing more research on the situation afterward, I genuinely felt like we were being taken advantage of during an extremely vulnerable moment. What bothered me just as much as the price was the complete lack of compassion and humility throughout the process. I understand that working in emergency veterinary medicine can be emotionally exhausting, and I understand that doctors see heartbreaking situations every day. But when someone is sitting in front of you, watching their beloved animal fight for his life, there should still be some level of compassion and sensitivity. When we ultimately had to make the heartbreaking decision to put our boy down, there was absolutely no reading the room. While my family and I were completely devastated, the doctor was explaining in detail how the injection stops the heart, talking about how the same thing happens with horses, and going on about other details that were completely unnecessary in that moment. We were saying goodbye to a member of our family. That was not the time for a clinical lecture. I will never forget how we were treated during one of the worst moments of our lives. Again, I understand that emergency veterinary medicine is difficult, expensive, and emotionally demanding. But compassion matters. Communication matters. The way you treat people when they are at their most vulnerable matters. I would strongly encourage anyone considering this facility to find another emergency vet if you have the option. Do your research beforehand, ask questions about pricing, and don't assume that because you're in an emergency situation you have to accept being treated without compassion. Our boy deserved better, and so did our family.

Great staff. Very responsive team. This was the second visit for Cinnamon, our Golden Retriever…read more Great communication with all personnel involved.

We took our female chihuahua into the emergency vet as she was experiencing exasperated breathing…read more She had been diagnosed with heart failure four months ago by Central Texas Veterinary Specialty and Emergency - South (Austin & HIGHLY RECOMMEND) and placed on the following meds: Vetmedin 1.25mg tablets (1 tablet / every 12 hrs) and Furosemide 12.5mg tablets (1/2 tablet every 12 hrs.) Her primary vet has recommended and continued the same treatment. We were told by the Central Texas Vet that if this situation should arise again, provide an extra dose of the furosemide and take her to an emergency vet. The morning of the emergency, our dog refused to take her medication which prompted the visit. Upon arrival, a tech took her to the back treatment area. We were taken to a treatment room to wait for the veterinarian. When the Dr. arrived to discuss medical history, we conveyed all listed above and had the diagnosis on the phone to show him. We stated what the previous emergency vet had done when she experienced a similar situation; placed her in oxygen chamber and provided a high dosage of meds (same listed above.) He stated that she was likely in an uncontrolled chronic heart failure (CHF); however, couldn't rule out other issues. After conveying all to the Dr., we were taken back to see her prior to being asked to leave. While we were visiting with her and talking with the tech, the tech expressed that they needed to conduct x-rays and assessments. We conveyed to the tech and the Dr. that the stabilizing of her breathing should be priority prior to x-rays, especially since we had the diagnoses with same symptoms from just 4 months prior. We became frustrated when the tech asked us to leave because we were questioning the level of treatment being provided. The tech was beyond rude after we started inquiring. The oxygen chamber which they had placed Loli in did not feel like oxygen was flowing, especially when compared to the other Emergency vet clinic we had taken her to in April. Had we known the limited amount of Furosemide that had been provided to our dog (only a fraction of what her normal dosage) during her treatment, we would have, again, brought this to the staff's attention. We firmly believe that had she been given the baseline amount of Furosemide (6.25 mg via IV immediately which she had been taking for the last four months), then subsequent additional increased dosages, she would still be alive today. Unfortunately, we had no idea how much medication was being given to her during the treatment as we were asked to leave the facility upon questioning the sequencing of her treatment and focusing on x-rays to validate what was already told to them. We were told it was the maximum amount of medication she could receive. The utter disgust and mistrust we have in this facility cannot be understated. Now, we have another chihuahua who has not been separated from her in 12 years, alone and refusing to eat, engage, or anything else. I will never recommend this location to anyone needing care for a loved pet and we firmly believe that they were NEGLEGENT in their treatment of our dog.

I unfortunately had to let my dog go due to the condition she was in, but the veterinary team was…read morevery supportive and caring throughout the whole process and allowed me as much time with her as I wanted. Highly recommend them for anyone looking to be with your animal the whole time

This emergency room is the best there is. The open concept plan is wonderful. We were greeted at…read morethe door and our pup was immediately being treated. The transparency on everything from diagnosis, to treatment, to pricing, to wait times, etc. here is really what sets them apart. In stressful times, this place really takes a huge chunk of the stress away. Highly recommend!

Our sweet kitten had a sudden stroke just after midnight on a Sunday. We quickly rushed him to our…read morelocal 24 hour veterinarian only to find out they were closed on Sunday, so we rushed to this location for help. The woman who helped us was very kind and got us a room as soon as we arrived. Sadly, there wasn't anything that could be done for our baby, and he died shortly after arriving. The vet tech was very considerate in telling us this, and explained all of the options we had. They had affordable burial options, which I appreciated a lot, as money was the last thing I wanted to be worried about at that time. Lovely place. We will gladly drive out of our way to go to this location in the future.

Called because my dog was exhibiting signs of bloat…read more Was told they won't take patients after 7 am. Even though their hours show til 8. I would've gotten there between 705-710. My dog died on the way to heart of Texas in round rock. The vet there told me they could have at least decompressed my dogs stomach and sent me to another emergency clinic. Do not recommend

Unfortunately, we had to have our sweet baby euthanized last week. He had lymphoma and took a turn…read morefor the worst so we arrived a little before midnight and he crossed the rainbow bridge at 12:15 AM. Dr Sam Seramur was his doctor and was very comforting and gave us plenty of time to be with him before and after the procedure. Brady never turned down food so when they brought in chicken, he gobbled it down and although it immediately came back up, he enjoyed that last meal. The tech who gently removed his body wrapped in blankets was so kind and it meant a lot when he said that he could tell we were good dog parents. I hope no one reading this has to ever go through this but if you do, I recommend this caring business .

I was where a pet owner never wants to be, at an emergency vet on the weekend. My dog was lethargic…read moreand refusing to eat. Everyone at the clinic was very warm and helpful. When I mentioned that my dog was cold while we were in the waiting room, a technician brought him a blanket. The vet was kind when he came to talk to me about my dog and then later his test results. The medication the vet prescribed had my dog eating later that same day, and back to his regular self in a couple days. I am very grateful to the care the staff provided Rocky and me.

AVES is truly remarkable. From Internal Medicine and Surgery to Neurology, Emergency, ICU, and…read morenursing staff, everyone involved in Pluto's care demonstrated extraordinary skill, dedication, and compassion. Dr. Fleming's expert surgery and clear communication gave us confidence. Dr. Slead and the Internal Medicine team carefully managed Pluto's complex health needs and explained each recommendation thoughtfully. Dr. Sutton evaluating his neurology and spinal care. The entire team's kindness stood has out every step of the way. Every nurse and technician treated Pluto as if he were their own, keeping us informed and making his hospital stay comfortable. Thanks to Dr. Fleming, Dr. Slead, Dr. Sutton and the AVES staff, Pluto is recovering beautifully. We wholeheartedly recommend AVES for exceptional medical and surgical care for pets.

AVES cares about one thing and one thing only. ..Your Money. I would never ever recommend this…read moreplace to anyone. My friend had the same terrible experience as I did so this is not just a one off. The doctor will never speak to you or see you after the initial first visit, he will just examine your dog for 5 minutes. The nurse will then report back whatever he says without seeming like she has even the slightest knowledge about your pets history. This was for a $1,200+ visit too. Dr. Dolan always seemed to be out of the office when I would call for my critical dogs condition as well. Also, be aware that the oncology department does not work on Fridays at this office. Even if your dog goes to their ER on a Friday with a serious problem, the Oncologist's nurse won't be able to speak with you until Monday. I had called with serious concerns about my dog on a Thursday and again just spoke to the nurse and not the Doctor. They made it seem like his symptoms weren't an issue but come to find out it was a major sign that my dog's tumor was rupturing. Have I heard from Dr. Dolan since knowing that my dog was taken into their ER that Friday and had to be put down? Nope. Because they do not care about you or your pet. Just the amount of money you give them. We also had an issue where they double charged us over $1,000 too and we had no idea for over a month. I found out at a separate ER visit from the nurse. So always check your statements! My dog had radiation treatment for his tumor at VCA and Dr. Treuil was truly incredible. He took the time to speak with me over the phone and the staff even reached out to me when they saw my dog went to the AVES ER for an eye ulcer. We were going to switch to VCA oncology since we heard great things about them, but unfortunately my dog passed before we could make the change. Please think twice before going to AVES because you will more than likely regret it.

Never a good thing when your dog is bleeding and in pain at 10:30 at night, but if you are in this…read moresituation you should go here.Great care provided promptly. I hope never to need emergency vet services again, but if I do I know where I am going.

Our pup had a late-night emergency after getting into the trash, and this place truly felt like a…read moresafe haven. The facility is spotless, and the staff--especially Dr. Mary Johnson and her amazing team--were friendly, caring, and thorough. Pricing was fair and similar to what we pay at our regular vet. We highly recommend this clinic and will definitely make it our go-to from now on! Thank you!

Absolutely wonderful staff! We rushed in with our 14.5 yr old peekapoo who was in heart failure…read more(she was diagnosed a year earlier) but her symptoms had worsened she was at the end, it was heartbreaking but this staff (on 4th of July no less!) was SO compassionate & patient. I will forever be grateful to them for working so hard to take this horrible moment & make it as peaceful as possible. Teddi passed away calmly & surrounded by so much support & love.

I had to make 3 visits. First was unknown pain with my catahoula, her symptoms presented as a back…read moreinjury, but it wasn't, vet caught cancer on her leg and had me follow up with our regular vet asp, and sure enough, it was and surgery was done and she recovered. Next visit was for our big boy, copperhead bite, they treated him quickly and sent us on our way, and 2.5 weeks later we came back, our boy had collapsed after tracking scents in the yard, immediately they caught that it was another snakebite, and determined to be rattlesnake. It was serious, he stayed 24 hrs and was released. We've got a long road of wound care and such, but they saved him. I've had nothing but great care and they saved both our pups lives. The vets have taken their time listening and explaining, very patient and caring. Top notch!!

Amazing staff! Very helpful and caring for my lil Phoebe. Very attentive when she got sick in the…read moremiddle of our visit. Showed a lot of concern

I called Heart of Texas for a 2nd opinion on my cat's weight loss, after my regular vet wanted to…read morestart him on steroid injections every few days. I spoke with Martha over the phone, and she was able to set up an appointment with an internal medicine vet for less than a week later. The waiting area is large, and there's a small space for isolating cats (in carriers, of course). This was appreciated. Once in a room, a vet tech asked thorough questions and took notes. Then our cat was whisked away for an exam by Dr. Hoh, a veterinary internal medicine specialist. Our cat was returned to the room and Dr. Hoh came in to speak with us. Her many years of experience, combined with our observations, changed the course of treatment for our cat. For the time being, we will be taking a more conservative approach and reporting back to the internist in a few weeks. As it turned out, the person I initially spoke with over the phone checked us out when we left. Martha was just as friendly and helpful in person as she was over the phone. Places like this are not cheap to visit, but given we were not in an emergency situation and the fact that a specialist was involved it was not at all unreasonable. More importantly, we were greatly relieved and are cautiously optimistic about our cat's prognosis.