Great veterinary team of doctors! We are new to the Temple area and were very surprised that they…read moredon't take appointments, but so far, we have never had to wait long for my cats to be seen. Doctors and staff seem very professional, friendly, courteous, and knowledgeable. I've never felt rushed and they also carry a large supply of pet food and supplements at a good price! Their location is easy to access and we will be returning on a regular basis!

If I could give zero stars, I would. My mother recently called Temple Veterinary Hospital Medical &…read moreSurgical Center to schedule an appointment, and what happened was so outrageous it deserves to be publicly documented. The staff refused her service outright, claiming she had "cussed out" and "verbally accosted" them during a previous visit. Here's the problem: She has NEVER been there. Not once. Not ever. Instead of listening when she calmly explained they were confusing her with someone else, the staff talked over her, raised their voices, and doubled down on their false accusation. They escalated the situation themselves, then blamed her for their own mistake. It was unprofessional, hostile, and completely unacceptable. To make matters worse, when she asked to speak with Dr. Gosney, she was told he "wouldn't" speak with her--again, based on an incident that never happened. No attempt to verify records. No apology. No basic respect. Just arrogance and incompetence. If this is how they treat someone who hasn't even walked through their doors, I shudder to imagine how they treat actual clients and their pets.

Dr. Blackstone was very good with my girl. She never wants treats from strangers, but she let him…read morehandle her. We are in antibiotics and watch mode. So far the limping has greatly decreased. No outlandish diagnosis, no ridiculous charges. Small town living is perfect for me!!

My granddog had surgery here to remove an object he ate. It was very scary but they were so kind…read moreand caring. Highly recommend!

New to the area and took my German Shepherd in for his annual and boosters. I also told them he…read morehad been very lethargic and not acting like himself and to check a growth that had been looked at the year previous at by our last vet. The tech was the best part of the visit. She gave our boy his boosters and listened to my concerns. The vet did not examine my boy. He did not listen to his heart and lungs, he did not check his hips, nor any other type of wellness exam. He looked at the growth and suggested surgery to remove. Overnight our boy declined further and we went to a different vet that provided an actual exam. It was discovered that he has an enlarged spleen (twice the normal size) which would have been discovered had there been an actual exam. Would not recommend this vet for your furbaby.

Correct me if I'm spelling it wrong, but Ryan was very nice on the phone while scheduling for my…read morecats appointment. It might now sound like much but I have called multiple vets to schedule an appointment and they were rude. Might've just caught them on a bad day?. Thank you Ryan for your customer service! Your hard work will pay off in no time!! :)

Princess Charlie has recovered well!…read more We've been taking our pets here for the last three years. A few months ago there was a growth that started on her forehead, above her right eye. As a homecare remedy, I used what was recommended in hospitals - chlorhexidine spray. Seeing that after a few more weeks, the awkward shaped "bubble" wasn't getting smaller. It also started to appear dried, but it looked like a goat's horn; Princess Charlie became a lopsided unicorn... I scheduled a doctor's visit at Family Pet Clinic for surgical removal in May 2023. Excellent job done! It was funny seeing Charlie try to maneuver with her cone. She overcame any difficulties like a trooper! Side notes: This kitty is a survivor; a rescue from the feral traps at my daughter's university. As a kitten, she was super tiny - just a tad bigger than a palm. She's the royal age of 7 now. I wasn't ready for her to leave us - NO WAAAAY! Dr. Rena Dunahoo and her staff took really great care of our little meowy. The procedure only took a day; and sutures were removed after a couple weeks. Thank you so much Family Pet Clinic!!! Everything's all really good now. Our tiny tiger is back to her luxurious lifestyle of the best and longest cat naps, lotsa cuddles and sniffies, tidy litter box, food and water being served to her. Best of all she's a sweetheart! Dr. Rena Dunahoo and her staff are her heroes!

When you walk in the ladies greet you promptly. The customer service is above and beyond. They…read moretreat your pets like family! The clinic itself is always clean and tidy. They have a variety of food to choose from and even treats on the countertop. The boarding facility is absolutely amazing. Love the pet desk app that keeps you in the know all about your fur baby. I highly recommend the grooming staff, they did exactly as I requested for my cat. Such a superb job! I highly recommend here for all your pets needs!

We had a heartbreaking emergency yesterday with our Sugarbear baby. She passed so suddenly and this…read moreVet was open for us to rush to. The empathy, care, attention, kindness, understanding and respect that we received in the blink of an eye was incredible. We lost her yesterday and the transparency from the doctor was so important. We live in RR and I will absolutely drive the 45 minutes it takes to come here just because of the hearts that work here. Thank you for being there for strangers. You're so appreciated.

They're cheap, but.... they're cheap. You definitely get what you pay for here. I've been coming…read morehere with my cat and dogs for two years. I can now say that I've seen consistently dismissive/rude front desk staff. They aren't friendly, have attitude, and are usually just bare minimum when it comes to professionalism. I can't stand dealing with the front desk people, it's like you're inconveniencing them from something they'd rather be doing. The vet I see is older and experienced but rushed, which leaves me wondering a lot and I don't feel like I ask enough questions in time. And because I'm rushing I feel slightly anxious and forget what I was even going to ask. Some of the vet techs are nice and friendly, and maybe one office staff person that I've experienced. Most visits are as I described. And I get it, they're a lower-cost veterinary office than others and they take Care Credit but two years of consistently bad experiences brought me to this review and also quitting this vet. I prefer Loop 363, they are very professional and friendly and dr bodecker takes her time, she looks things up with me when she doesn't know the answer, she really seems to care when she's in the room. Night and day difference with Loop363 vs Animal Medical Care. AMC is constantly busy so they're running appointments in an out like cattle, it's just a terrible experience overall.

If I could I would give this place negative a billion stars it is ridiculous to charge almost 700$…read moreto neuter a dog not only that you sign for a specific amount and then the want to change it and like to talk to people like they are stupid I do not at all under any circumstances recommend this vet I have seen and been to better facilities not impressed

First I want to say I really like this clinic. The Doctors and Staff are awesome. What my concern…read moreis how you have to make an appointment. They use a waitlist system that in my opinion is totally customer unfriendly. They don't take appointments so you have to on line and join a list that can sometimes make you wait and tie up an entire waiting to be seen. If you work you can't plan around an appointment or you go on a weekend and tie your entire day. There should be a way to do both. Other than that I recommend the clinic highly. But they are not easy to work with.

We like our vet and our vet techs . The front stafff is always so friendly and welcoming even with…read moremy crazy energy lab of a little girl!

Get upset at this place they try and counteract your review with unannounced recordings of your…read moreconversations with them (as attached). I think everyone should be upset with them holding medication ransom to treat a $2.00 sick chicken, demanding a $85 dollar fee even before the cost of the medication. It's claimed I berated their receptionist wit profanity when actually I was berating the situation. The receptionist took it upon herself to to become offended at me being upset. After I canceled an upcoming appointment telling them I would take my business elsewhere. I received a return call where I was told I was no longer welcome there with my other Animals (that they have received THOUSANDS of dollars for treating in the past two years) as if they are on some type of higher moral grounds with their demonstration of fake compassion and empathy for MONEY. So the takeaway from all this is to understand there is no loyalty points or frequent user awards given here if you show you're a real person and get upset or see their act for what it is - they will simply let your animals die rather than care for them. In addition if they can survive and be fine without the thousands and thousands of dollars I spend there annually, they obviously don't need your money either. Apparently they have pulled the wool over enough people eyes and hold enough medication for ransom from sick animals to keep them in the $$$ for quite some time. Unfortunately, the needless death of Bloomers the chicken is inevitable. Ironically, I doubt the needless death of Bloomers will have near the emotional effect on their receptionist as one of their customers getting upset. They may need to relearn to fake their understanding and compassion to include the fact that people get angry and upset at times. Beware! you are being recorded and they will threaten to use those recording to attempt undermining any negative review. Perhaps be aware of any other undisclosed recording devices being used at this establishment, you just never know.

Mrs. Tammy at the front desk was very kind & helpful! Dr. Gage was very thorough, she gave us all…read moreoptions available to help us make a decision on how to treat our dog. I didn't get our tech's name, but she was also super friendly & helpful! My fiancé & I are so grateful that everyone was willing to go above & beyond to take care of all of us!! i would recommend them to anyone whose fur baby is needing emergency attention. thank you, thank you, thank you!

I was recommended this place by my regular vet at banfield since they were booked up that day. My…read moreboy had cut his wrist all the way across and i knew he would need stitches asap, the wound was pretty gnarly, a freak accident. the staff were super nice, i waited maybe 30-45 mins before i was pulled back. sutures and anesthesia came up to $1200, but would have been $1600 if he didn't already have bloodwork done a week prior for his neuter. shout out to Mike and his wife that work there, Wybie and I say thank you!

Trying to register a pet for boarding is a nightmare! They won't take reservations over the phone…read moreand the website registration process is buggy as hell. A very nice person tried to help me over the phone but in the end I COULD NOT BECOME A CUSTOMER.

They are always so good to our pup! And Sunday pickup is the best! We hate to have her stay an…read moreextra night if we don't have to.

From Paige taking my initial call, retrieving our medical records from our home vet in Florida,…read moreTrinity the vet tech and Dr Couture'a expertise and diagnosis, treatments, explanation and expectation for follow up, this was a phenomenal experience. My girl woke to a festering, infectious cyst that was on the verge of rupturing (a known benign cyst for years) and she was licking it and was clearly having discomfort. I got an appointment was seen on time, diagnosed, plan of action, treatment and medication within a half an hour It was impressive ! My fearful girl was on the road to healing and I'm grateful to this kind, efficient and knowledgeable staff.

Today, we had a walk-in visit. It wasn't our usual doctor's day to see walk-ins. We saw Dr…read more Teagre. Her assistant was Rylie. I was soooo grateful that Rylie had an Australian Shepherd. I was there with my Aussiedoodle. Rylie and I discussed my dog's itch and what food I should be feeding River to stop the itch. It was so wonderful to talk to someone with the somewhat similar breed of dog. Then Dr. Teagre, was the icing on the cake. She was magnificent!! So sweet and we discussed River's itch and she printed out a picture of the specific dog food to feed to hopefully stop the itch. Dr. Sent home with us ear rinse, ear meds and pills. We've dealt with these issues more than once and Dr. and asst. were very caring and gentle with River. They both put my mind at ease to keep River safe and healthy!!