Great veterinary team of doctors! We are new to the Temple area and were very surprised that they…read moredon't take appointments, but so far, we have never had to wait long for my cats to be seen. Doctors and staff seem very professional, friendly, courteous, and knowledgeable. I've never felt rushed and they also carry a large supply of pet food and supplements at a good price! Their location is easy to access and we will be returning on a regular basis!

If I could give zero stars, I would. My mother recently called Temple Veterinary Hospital Medical &…read moreSurgical Center to schedule an appointment, and what happened was so outrageous it deserves to be publicly documented. The staff refused her service outright, claiming she had "cussed out" and "verbally accosted" them during a previous visit. Here's the problem: She has NEVER been there. Not once. Not ever. Instead of listening when she calmly explained they were confusing her with someone else, the staff talked over her, raised their voices, and doubled down on their false accusation. They escalated the situation themselves, then blamed her for their own mistake. It was unprofessional, hostile, and completely unacceptable. To make matters worse, when she asked to speak with Dr. Gosney, she was told he "wouldn't" speak with her--again, based on an incident that never happened. No attempt to verify records. No apology. No basic respect. Just arrogance and incompetence. If this is how they treat someone who hasn't even walked through their doors, I shudder to imagine how they treat actual clients and their pets.

Dr. Blackstone was very good with my girl. She never wants treats from strangers, but she let him…read morehandle her. We are in antibiotics and watch mode. So far the limping has greatly decreased. No outlandish diagnosis, no ridiculous charges. Small town living is perfect for me!!

My granddog had surgery here to remove an object he ate. It was very scary but they were so kind…read moreand caring. Highly recommend!

New to the area and took my German Shepherd in for his annual and boosters. I also told them he…read morehad been very lethargic and not acting like himself and to check a growth that had been looked at the year previous at by our last vet. The tech was the best part of the visit. She gave our boy his boosters and listened to my concerns. The vet did not examine my boy. He did not listen to his heart and lungs, he did not check his hips, nor any other type of wellness exam. He looked at the growth and suggested surgery to remove. Overnight our boy declined further and we went to a different vet that provided an actual exam. It was discovered that he has an enlarged spleen (twice the normal size) which would have been discovered had there been an actual exam. Would not recommend this vet for your furbaby.

Correct me if I'm spelling it wrong, but Ryan was very nice on the phone while scheduling for my…read morecats appointment. It might now sound like much but I have called multiple vets to schedule an appointment and they were rude. Might've just caught them on a bad day?. Thank you Ryan for your customer service! Your hard work will pay off in no time!! :)

Princess Charlie has recovered well!…read more We've been taking our pets here for the last three years. A few months ago there was a growth that started on her forehead, above her right eye. As a homecare remedy, I used what was recommended in hospitals - chlorhexidine spray. Seeing that after a few more weeks, the awkward shaped "bubble" wasn't getting smaller. It also started to appear dried, but it looked like a goat's horn; Princess Charlie became a lopsided unicorn... I scheduled a doctor's visit at Family Pet Clinic for surgical removal in May 2023. Excellent job done! It was funny seeing Charlie try to maneuver with her cone. She overcame any difficulties like a trooper! Side notes: This kitty is a survivor; a rescue from the feral traps at my daughter's university. As a kitten, she was super tiny - just a tad bigger than a palm. She's the royal age of 7 now. I wasn't ready for her to leave us - NO WAAAAY! Dr. Rena Dunahoo and her staff took really great care of our little meowy. The procedure only took a day; and sutures were removed after a couple weeks. Thank you so much Family Pet Clinic!!! Everything's all really good now. Our tiny tiger is back to her luxurious lifestyle of the best and longest cat naps, lotsa cuddles and sniffies, tidy litter box, food and water being served to her. Best of all she's a sweetheart! Dr. Rena Dunahoo and her staff are her heroes!

When you walk in the ladies greet you promptly. The customer service is above and beyond. They…read moretreat your pets like family! The clinic itself is always clean and tidy. They have a variety of food to choose from and even treats on the countertop. The boarding facility is absolutely amazing. Love the pet desk app that keeps you in the know all about your fur baby. I highly recommend the grooming staff, they did exactly as I requested for my cat. Such a superb job! I highly recommend here for all your pets needs!

They're cheap, but.... they're cheap. You definitely get what you pay for here. I've been coming…read morehere with my cat and dogs for two years. I can now say that I've seen consistently dismissive/rude front desk staff. They aren't friendly, have attitude, and are usually just bare minimum when it comes to professionalism. I can't stand dealing with the front desk people, it's like you're inconveniencing them from something they'd rather be doing. The vet I see is older and experienced but rushed, which leaves me wondering a lot and I don't feel like I ask enough questions in time. And because I'm rushing I feel slightly anxious and forget what I was even going to ask. Some of the vet techs are nice and friendly, and maybe one office staff person that I've experienced. Most visits are as I described. And I get it, they're a lower-cost veterinary office than others and they take Care Credit but two years of consistently bad experiences brought me to this review and also quitting this vet. I prefer Loop 363, they are very professional and friendly and dr bodecker takes her time, she looks things up with me when she doesn't know the answer, she really seems to care when she's in the room. Night and day difference with Loop363 vs Animal Medical Care. AMC is constantly busy so they're running appointments in an out like cattle, it's just a terrible experience overall.

We had a heartbreaking emergency yesterday with our Sugarbear baby. She passed so suddenly and this…read moreVet was open for us to rush to. The empathy, care, attention, kindness, understanding and respect that we received in the blink of an eye was incredible. We lost her yesterday and the transparency from the doctor was so important. We live in RR and I will absolutely drive the 45 minutes it takes to come here just because of the hearts that work here. Thank you for being there for strangers. You're so appreciated.

Dr Roberts took great care of our Indiana Bones!…read more Major SHOUTOUT to KRIS, she is truly an AMAZING CANINE STYLIST-GROOMING EXPERT! ERIC ROCKS TOO!! Our pup was a hot mess and now she is absolutely adorable in her new puppy cut! I appreciate the professionalism, loving care and teaching me how to work w/my highly anxious pup & home grooming Tips & tricks .... OUTSTANDING EXPERIENCE! The front desk Team does a terrific job taking care of all our needs and concerns w/super fly response time!Thank YOU!!!

I have waited to write this review. It is going on two weeks now and I feel I should share my…read moreexperience so potential clients can be aware of what happened. Understand I know animals get ill and pass that is the cycle of life yet as clients we trust and follow our vets guidance to hopefully heal our furbabies. My cat Momo was a thyroid cat I brought him into the clinic due to not eating. Bloodwork showed an infection and he was very dehydrated not to mention he lost half his body weight. The vet a young lady suggested keeping him in house overnight for fluids and to monitor his eating along with antibiotics. OK no problem. Update next date doing better but still not great needs more fluids and eating but still watching give it another day. Pick up 1030 Saturday. OK Saturday at 1030 I was in a patient room when a young male tech came in and said he didn't eat so I would have to force feed. I said that wasn't what I was told yesterday he kinda looked lost. He then went to get my cat Once he brought me Momo I saw a cat laying down head flat no movement. I called his name no movement I opened the cage no movement. I lifted his head dead weight and his eyes dilate fix straight ahead. I looked at the tech and said how dare you bring me my cat in this condition without a vet and with not explanation. Momo was standing and aware of surroundings when I left him here two days ago and now he is at deaths door what in the hell did you guys do and why wasn't I notified!!. He said should I go get the vet. Is this guy for real!! I will not write what I was thinking. I just said yes now. Well older male vet comes in and proceeds to tell he looked over the blood work and could tell right away he was in kidney failure and ME keeping him in the clinic for two day over stressed him where his body gave out. Yep you read it. I caused the death of my cat because I followed the vets directions. I told him thats not what you co worker vet said. Well, i could have told you it. Yes arrogant ass. Nice thing to say as my cat lay dying due to your clinic incompetence. I said we needed to put him down . So I lost Momo that Saturday I want to say this is the 2nd review I posted on a vet clinic. Both are on this clinic . First one 2yrs ago they refused to see a cat they were treating who was in a coma dying because I didn't have an appt. Then told me the emergency vet cost about the same amount of money to put a cat down anyway. Now this being blamed for going along with what the vet said. Understand I brought all my animals to this clinic for years and loved them. They had outstanding vets some of the best I ever came across (I moved from plam springs and also dealt with orange county vets) I was thrilled to have found them. Slowly the vets moved to where it is today. I will NEVER step foot into this building again. I just want you to know I was a devoted client 100% never again. Just be aware and careful I want all furbabies to receive excellence love and care.

Horrific experience! When we started going there we had taken in our Boston Terrier from a family…read morethat her owner had died 2 ish months prior...WOW. SICKENING. We have been told we are no longer welcome, spent over 1000.00 at this place. We were told that they have horrible customer service and we didn't listen. PLEASE listen, these people are horrific and when asking them to provide a copy or to listen to what they heard (recording people without being told) we were told we could not hear the recording. DO NOT USE THEM. THEY ARE VERY BAD PEOPLE.

Get upset at this place they try and counteract your review with unannounced recordings of your…read moreconversations with them (as attached). I think everyone should be upset with them holding medication ransom to treat a $2.00 sick chicken, demanding a $85 dollar fee even before the cost of the medication. It's claimed I berated their receptionist wit profanity when actually I was berating the situation. The receptionist took it upon herself to to become offended at me being upset. After I canceled an upcoming appointment telling them I would take my business elsewhere. I received a return call where I was told I was no longer welcome there with my other Animals (that they have received THOUSANDS of dollars for treating in the past two years) as if they are on some type of higher moral grounds with their demonstration of fake compassion and empathy for MONEY. So the takeaway from all this is to understand there is no loyalty points or frequent user awards given here if you show you're a real person and get upset or see their act for what it is - they will simply let your animals die rather than care for them. In addition if they can survive and be fine without the thousands and thousands of dollars I spend there annually, they obviously don't need your money either. Apparently they have pulled the wool over enough people eyes and hold enough medication for ransom from sick animals to keep them in the $$$ for quite some time. Unfortunately, the needless death of Bloomers the chicken is inevitable. Ironically, I doubt the needless death of Bloomers will have near the emotional effect on their receptionist as one of their customers getting upset. They may need to relearn to fake their understanding and compassion to include the fact that people get angry and upset at times. Beware! you are being recorded and they will threaten to use those recording to attempt undermining any negative review. Perhaps be aware of any other undisclosed recording devices being used at this establishment, you just never know.

Dr. Knapp is extremely rude and talks to you like you are an idiot. My dog had a horrible infection…read moreby her tail and her solution was to have surgery. She was going to send my dog home with a bloody butt and not even try to help clean the wound.

I was recommended this place by my regular vet at banfield since they were booked up that day. My…read moreboy had cut his wrist all the way across and i knew he would need stitches asap, the wound was pretty gnarly, a freak accident. the staff were super nice, i waited maybe 30-45 mins before i was pulled back. sutures and anesthesia came up to $1200, but would have been $1600 if he didn't already have bloodwork done a week prior for his neuter. shout out to Mike and his wife that work there, Wybie and I say thank you!

It was good in a pinch. We like places that have access to a camera and not use small places…read more Nonetheless I know they took care of our puppy

Trying to register a pet for boarding is a nightmare! They won't take reservations over the phone…read moreand the website registration process is buggy as hell. A very nice person tried to help me over the phone but in the end I COULD NOT BECOME A CUSTOMER.

Today, we had a walk-in visit. It wasn't our usual doctor's day to see walk-ins. We saw Dr…read more Teagre. Her assistant was Rylie. I was soooo grateful that Rylie had an Australian Shepherd. I was there with my Aussiedoodle. Rylie and I discussed my dog's itch and what food I should be feeding River to stop the itch. It was so wonderful to talk to someone with the somewhat similar breed of dog. Then Dr. Teagre, was the icing on the cake. She was magnificent!! So sweet and we discussed River's itch and she printed out a picture of the specific dog food to feed to hopefully stop the itch. Dr. Sent home with us ear rinse, ear meds and pills. We've dealt with these issues more than once and Dr. and asst. were very caring and gentle with River. They both put my mind at ease to keep River safe and healthy!!

I do not recommend Belton Vet Clinic. If you care about your pets living, do not take them here…read more I boarded my dog, Merle, who has a known seizure disorder and was under this clinic's care. I trusted them to manage a condition they were already treating. During his stay, Merle had a seizure. I was told he would be monitored, but his seizures were not controlled and his condition worsened. More critically, the records do not reflect escalation to appropriate in-clinic seizure management. In veterinary medicine, ongoing or cluster seizures require timely escalation to longer-acting anticonvulsants to achieve control. Intravenous Phenobarbital is commonly used for this purpose. There is no indication in the records that IV Phenobarbital, or a comparable escalation, was administered or even available at the clinic. Because his seizures were not controlled, Merle's condition escalated to the point that he required transfer to two emergency hospitals, where he was treated for acute liver failure from prolonged seizure activity. His care exceeded $10,000. Based on what I was told by the emergency veterinarians, if he had not been transferred when he was, he likely would not have survived. After this, I was told by the clinic owner that I should be "grateful" he was transferred and she heralded Dr. Brongo a hero, as though there were some alternative to transferring him other than him dying. I was still charged for boarding, staff appeared unaware he had even been transferred when I returned, and no one from the clinic ever followed up on his condition or apologized. I filed a complaint with the Texas Veterinary Board, which declined to take disciplinary action against Dr. Brongo. While that was disappointing, I hope that during the course of that investigation she thought about the fact that she almost killed my baby every single day. If I could give them negative stars, I would.