Don't make an appt online. Apparently it will allow you to schedule appts that cannot be honored. Don't trust the email you receive that also states it's locked in; obviously automated. We arrive early for our appt and get "we only schedule for vaccines during that time" The options when choosing are WELLNESS EXAM/VACCINES. When looking through the options again, I can see that is the ONLY option. We care about our dog a lot, so we took this day off to ensure his ...: WELLNESS?! after a small lump was found. Probably nothing crazy, but super pissed when the staff reply was "we sent you a cancellation email and will need to reschedule" (Not a thing, didn't happen). I would think best practice for cancellations would be a phone call. Lastly, after checking in my boy....Witten and they had his chart up. The lady kept calling him Whitney and "her"......,I know that's small... but, like, read or listen to what I was saying. Only customer in the office btw; sound was no issue. I will hate to drive to lampasas, but whoever Dr Rushing is... apparently these kinds of customer service issues are few and far between and he is like some kind of animal Jesus. Pic of Whitney included for dramatic effect! read more

Crossroads Veterinary Hospital - Witten by day (Whitney by night) - Veterinarians Near Me - Copperas Cove, Texas

Great care for our puppy. Trusted with all her puppy appointments and vaccinations. I like that you can order meds through them.

How can y'all let a 70+ yo woman lift a 60 pound dog 3 feet off the floor because you can't be bothered with kneeling down or lifting the dog yourself? My mother has been bedridden ever since because of her back. read more

They were the only vet around me that helped me with an emergency injury on my dog! They were wonderful and did surgery that day! Wonderful staff, wonderful care! read more

Everyone was helpful and polite. My cat has Matts on his lower back from being old not being able to reach. He won't let me touch them. They didn't treat me as if I was treating my cat bad. I have had other vets do this in past. They gave me names over 2 over the counter meds to use for him instead of pushing something super expensive they had. Glad I found this vet read more

We are from out of town and our lab puppy Olive ate rat poison. Yelped, called Crossroads, and they treated Olive immediately. Crossroads was professional, personable, and notably cheap. Shout out to crossroads thank read more

Crossroads Veterinary Hospital - Olive - Veterinarians Near Me - Copperas Cove, Texas

This veterinary place will SCAM you out of money. My dogs have been sharing a box of heart guard prevention for years. I am now told each pet needs their own box and to come in for heart warm testing before purchasing a new box when the veterinary clinic knew both pets were sharing a box. The staff is rude and not helpful. I do not recommend this place. read more

I have no words for the lack of compassion the people that work here project. They delightfully murdered my dog, took my money and then didn't even TRY to remember her name on the paw print (which wasn't her's) that I was charged for. The doctor was great. That's the only good note I can leave here. read more

I tried to get a tooth extraction due to an injury (dog messing with goats). I wanted get it removed immediately in that he is pain. Today is 7/22/22. The earliest that they would see him is 8/20/2022. With pain and injury that is unacceptable. Cost was estimated to be more than $500. Obviously I did not use him. Instead I drove to Coryell Vet Clinic in Gatesville who will see him immediately. read more

Always impressed with Crossroads! The staff are genuine and kind and it's clear to see they LOVE animals. The Veterinarians are knowledgeable and spend time answering your questions. Reasonable prices for clean facility and services offerer. I showed up early to an appt on accident and they got me in and completely finished before my original appointment time. My 9 year old Lab/Beagle and my 12 week old Dachshund only go here. Highly recommend! read more

Dr Kerrie and dr. Buckley are amazing so do the other doctors. Losing a fur baby is so very hard. I hope you all can understand. I love my dogs so much, and the Clinic has been very good to us. Dogs are the most faithful and amazing companion's my best friends, they feel if you sad, or don't feel good at all, so I get a lots of doggie kisses, and love, And I love seeing them baby's happy, and playful. I'm very sorry, that I got so emotional. I do like everyone there. It is just hard sometimes. Thank you all the Doctors and the staff for doing such on excellent job. Monika Gomez. read more

Good treatment for my kitten except that they were somewhat pushy about getting him stuff I didn't think he needed.

Let me tell you all about Crossroad Vet and how they lie right to your face instead of admitting they are an unorganized mess. I have now sent 2 prescriptions in, with plenty of time for my dog to use up what's left and get the new prescription in the mail. I have had to call in multiple times to get them to send the paperwork to 1800 pet meds, and each time 1800 pet meds has had to overnight these medications due to their supposedly not receiving the paperwork when 1800 pet meds has told me the same story over and over again, that they have sent the paperwork 2 and 3xs. Lexi has made excuse after excuse blaming 1800pet meds, and today Allison not only told me that their other clients are more important, but she insinuated that I (!!!) Wanted the meds for me!!! I am furious! I am irate! I am MY dogs advocate! She is at the end of her life and it is my job to keep her as comfortable as possible. I have to be her voice because she can't speak for herself!! I just spent $700 with you all 6 weeks ago, but I guess that doesn't matter anymore! Their own phone message says, if you have a concern for your animal please let our staff know, you know what Alison told me??? She said they were too busy to listen to my concern and that she was hanging up. I am appalled at the lack of customer service, their unorganization and their lack of care. I have 7 small animals, all of which go here, ill be looking for a new vet, this company is a joke. read more

I have brought my animals to other vets. This time my boy was almost dead, and they wanted me to put him down. My pup said he wanted to fight and with all the great stuff they did for my puppy the next day he was on the rias to recovery, most were surprised to see him sitting up the next day. I will never go to another vet. They have proved to me that they will do what you ask them to, they took great care of my baby. He is back to normal and playing running jumping and barking, which none of this would be possible if it weren't for all the great staff at Crossroads Veterinary Hospital. They are #1 to me and always will be... Thank you!!!! Sincerely Amy and Hercules read more

On 8/3/2020 I took my puppy in for a specialist to see her because she had a severe gash on her front leg. I wanted to make sure it did not get infected and get her stitches if she needed them. To preface what happened next I have to be fair and share that it was a pretty busy day, things were hectic, and I was dealing with multiple people so this does not reflect on everyone that was present during the situation. However, none of that excuses what I am about to reveal next. When I called the hospital to check-in and let them know that I was in the parking lot with my baby girl Karma. The conversation started of fine but then quickly went south when I was told that I would not be added to the wait list until I had completed my Intake forms, I replied with "Well I would rather skip the form registration this time and just put her on the account that I had brought in a dog before on as to not delay someone seeing my dog even further..." the girl on the phone (Tina) snapped back with "Well you can't bring in a dog on another persons account without them being here..." "But that person is right here with me Miss..." I snapped back with quickly. There was a slight pause and then she said... "What car are you in?" I explained that I was in a white Optima, and with an at that point agitated attitude because things had emotionally escalated I asked... "What is your name?" After getting her name the call ended and then 8 minutes later I am getting a call from Dr. Logan Beene who was now reprimanding me for mistreating and using foul language towards his staff. Specifically the use of the F-Bomb. He told me if I was going to act hostile then that would not be tolerated. I was immediately appalled. Within 5 minutes of having what I could not even call an emotionally charged 45 second conversation, I was labeled as hostile and then lied upon because the use of the F word was never spoken from my lips. If a woman gets agitated and speaks up she is "Strong" but if a black man does it he's hostile. I want you to ask Tina to resign. What kind of evil is that when you have a person who would deliberately lie on someone's name just to make themselves come out looking better. It makes me question what else she has lied about within that organization since 2016. The worst part about it is that had it gone a different way my puppy may not have even got to see the doctor. I am going to share this situation across all of their public media pages until I get my resolution. Karma is a bitch. read more

I wasn't going to post anything, but my blood has been boiling over this for days. I'll start off by saying, I did truly love this vet initially, I thought the staff was fantastic and caring back when my dog was well. Back story: my 5year old dog was diagnosed with osteosarcoma (bone cancer) in April. Started off limping on his hind leg in December, it wasn't until April that our vet said, take him to an orthopedic surgeon, Because said vet, thought he had a torn ACL. Mind you, I had been in touch with the vet trying to figure out what was wrong with him from December to April. All the ortho vet did was take an X-ray and tell me that he has cancer and he isn't going to make it much longer and there's nothing they can do. Why my primary vet didn't just do an X-ray before sending us to an orthopedic vet, without knowing what the issue is‍ is beyond me. The ortho vet said palliative is his best option and gave us a script for some pain medication. The discharge instructions read, ***"please call your primary vet for additional refills on medications as needed". *** 2 months later, we run out of pain meds. I call our primary vet, who DID received my dog's diagnosis via fax, as well as the medications that he was given for pain management. I had to call my vet to confirm that they received his diagnosis and discharge papers from the ortho vet because nobody from our vet called to discuss any of it. My vet... the PRIMARY vet, refused to fill his pain medications, even though he has very painful bone cancer. Told me the orthopedic surgeon had to refill the meds. Now, the ortho vet saw my dog ONCE. They're not an oncology vet... why would they continue to fill the meds. He didn't have an orthopedic problem that they were fixing... Finally, my vet called the ortho vet, who told her they wouldn't refill them, they do not know my dog like the primary vet does. Longer story short. I get a call from the vet who unwillingly prescribed the pain meds. Making me sign a form saying that "I asked for refills on medications with out recheck medical examination and I will not hold the vet responsible for prescribing if something should happen." FIRST OF ALL, the vet never told me a medical examination was recommended before giving pain medication. Second of all, after my dog was diagnosed with cancer, the vet never suggested any follow up visits, but said they "would be there if we should need anything" (Clearly not true) FINALLY!!! My dog is dying.... They were going to refuse filling his pain medications and let him suffer... once my dog got sick, they seemed to just pass the buck and put him and his care on the back burner, which is extremely unfortunate. I would not recommend Crossroads Veterinary Hospital to anyone after this unfortunate experience. Perhaps they only like treating dogs that are well. If that's the case, they shouldn't be called a "hospital". And if they don't want to treat sick dogs, they should be upfront and tell you to find a new provider. The lack of care/sympathy/empathy they had for my dog once he got sick is disgusting... read more

Brought my injured dog in as a walk-in, and was seen within thirty minutes. Everyone was so patient and kind. Dr Beene, the Veterinarian, was knowledgeable and took the time to explain everything. He was extremely gentle with my dog. All of my questions were answered. Their prices were reasonable, and I left feeling confident in the plan of care. Would highly recommend Crossroads Veterinary Hospital. read more

Absolutely amazing customer service it was my puppy's first visit to the vet he got his first set of shot and they made him feel so safe he didn't even cry! They have treats and water for them in the front which was helpful to keep Baxter entertained. But not only did they do the shots they clipped his nails because the lady in the front wanted to hold him and felt them and just did them for me she was so sweet. They also checked his ears for bugs because I was worried he may have them and their the best price around!! I super recommend them their the best! read more

Crossroads Veterinary Hospital - Veterinarians Near Me - Copperas Cove, Texas

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If i could I would give it 0 starts. I came in with my 1.5 year old german shepherd, a hyperactive dog (which the receptionist should've known because she works at a vet) my dog was super nervous and scared so she kept barking everytime another dog would bark. The receptionist came up to me and told me that I needed to move all the way to the back because my dog was disrupting the environment and she clearly "hated" everybody that was coming in. Dogs bark, that's just what they do. If you can't handle it then you need to get a new job read more

Awesome vet, very caring not just for our pets but us as well. They go above and beyond.

I brought my little man Bane in after he found something sharp in the yard that ripped a horrible hole in my baby. I went in to let then know who I was and why I was there. They sent a vet tech out to my vehicle right away to look at my boy. They vet tech saw the hole and said it was bad. we took Bane inside and they asked if i was willing to leave him and pick him up later, of course. Whatever it takes to fix my baby. I had to go to work so when Bane was all fixed and ready to come home, My room mate went to pick him up. Hours later, when I got home from work, my baby boy was as good as new, except for the stitches lol. they sent him home with pain meds, antibiotics, and a collar of shame. The staff and vet took very good care of my boy. He is happy again. doesn't even know he has an ouchie. He is in great spirits and healing well. I have taken all my fur babies to Crossroads for many years and would never think of going to another. Thank all the staff for all they do and the love they give every fur baby that enters their doo. read more

I called last week to get pricing for a fecal exam for two cats that I needed to register on post. Most vets were requiring an exam fee PLUS the fecal exam fee, which was going to be between $55-$85 per cat. I spoke to one lady on the phone who said if I provided a sample, they would not need to see the cat since it was just to provide proof of the test. The next morning I called again to make sure the quote I was given was correct, and the lady I spoke to then told me I had to pay an exam since the vet had never seen the cats before. She put me on hold to double check since she wasn't 100%, and got back saying the original price was correct since it was just showing proof for Fort Hood. The office was clean, the staff was very nice, and kept me updated on the test and asked if I wanted to wait or be notified of the test. I decided to stay, and it took about 25-30 minutes to get the test done, paid for, and walk out the door. I was also surprised that I received an email from them to a site which shows my pet's information and ability to schedule an appointment! That makes it much easier to keep tabs on upcoming vaccinations for my pets! I will definitely be back to them in the future once I get my dog moved here. read more

This vet is by far the worst vet I have ever been to the vet that saw my dog was in and out and did not give me a chance to say anything she immediate gave my dogs Meds and no blood work was done! My dog was and still is severely dehydrated! still not eating and barely drinking i took her in to another vet she needs fluids and may possible DIE! All Bec you neglected to do your job and take the time to evaluate my dog! Thank you for caring about one of my family members and taking the time to do nothing! read more

While my husband and I lived in TX we took all of our animals for Crossroads. He told me how fabulous they were...and at first I didn't believe him. I even went so far as to check around. It was time for my cat to be neutered...so I called every vet office within Cove, Harker Heights, and Killeen. I asked about prices and time frame, and essentially graded their demeanor while I questioned them over the phone. With all of my calls....I began to be afraid for my cats safety if I took him to any of these places! Not only did I find prices that were just TOO high, but the people that answered the phone clearly hated their jobs and didn't want to be there. Then...I called Crossroads again. Not only did they have a low and reasonable price....but the lady on the phone clearly loved her job. Over the two years I lived in TX, I used Crossroads, and only Crossroads. My pets always received the best care possible. The staff went above and beyond the call of duty for us. They were even understanding about my beast of a dog's fear of men! I have recommended all my friends with pets to take their animals there, and they have never let anyone down. read more

Great, friendly staff. Also, certain hours a day they take walk-ins. Took my rott there last week on friday because she had lumps on her throat. Told I was going to be notified on Wednesday of the biopsy results. They actually gave me a call Monday which was awesome. Unfortunately, my dog has cancer. They went through all options with me on the phone and explained everything. I am very grateful for their caring staff. I will definitely be taking my other dog here for as long as I am in Texas. read more

I absolutely adore this place! The staff and especially the wonderful most kind heart and compassionate young ladies at the front desk. They are the most caring bunch I have ever encountered when it comes to my pups. I want to personally thank y'all from the bottom of my heart for all the services in helping my loves(pups). I definitely would recommend Crossroad Vet to anyone who wants to make sure their animals are treated like they should be. read more

Vets were friendly, explained everything, and gave us options. Easy to get appointments. Just some things to think about to make the process smoother: Please give customers the option to fill out paperwork online. Touching clipboards and pens is just not a good idea during Covid. Also there should be an option to press "2" or text or something if you are waiting in your car and have already checked in and just want to return the filled out paperwork. That way we don't have to be on hold just waiting to say we are ready. Also there was no parking available and I had to drive around to find a spot. My dog hates car rides and her anxiety was through the roof after having to be even longer in the car to find a parking spot spot and then to wait for extra long because we were on hold on the phone. read more

I would highly recommend Crossroads. Dr. Beene went above and beyond to give my fur baby the best care possible. He and the staff were so caring and helped keep me calm when my little girl hurt her neck. Thank you Crossroads Veterinary Hospital for taking care of my fur baby!! read more

Coping with the loss of our dog Colt, we were greeted today by an amazing gift from the heart. Crossroads Vet Hospital sent us a memorial plant to celebrate Colt, and ease our hurt. This simple gesture truly encompasses their care and humanity. Thank you, Dr. Beene. You and your staff are amazing people. read more

Long review In August 2018 my pup had demodex mange. We got her treatment (she's fully recovered) while we were there and had the money, we paid for ALL of her puppy shots. She got her first set of vaccines and then we had to make another appointment for her boosters and rabies. That was Saturday Jan 19. The assistant said that everything was good to go and paid for up front so it would just be her shots and we would be good to go. So I'm like okay went ahead and took her. She got her last distemper and her rabies. The vet was suppose to do the vaccines and that was IT. Well we get to discharge and the nurse gave me medication for her ears ? I'm like okay did we already pay for this too? And she's like that will be 116. I'm like $1.16 for the medication? She's like no $116 for everything. I looked at her and said what do you mean, her shots were paid for, I was told everything was good to go when I made the appointment. I was told I wouldn't need to pay anything today. And she told me the vet tested her swabs for her ears. I advised I was not told about this test, nor did I agree to the service, let alone wasn't told the cost before the test was administered. So, I started crying because there was no way I could afford that. She just shrugged and said she was sorry. I called my fiance who then said the same thing I did, this appointment was paid for in advance. Then they proceeded to say it wasn't in their system. I had the receipt and they said the receipt didn't match their records!? Like what ?! I couldn't leave without paying. I began to get hysterical I couldn't control my crying. On top of having a hyper pup. She said she would talk to the vet and be right back so I stayed on the phone with my fiance . She came back and said if I could pay anything today, I advised there was no way. I am in college and am barely making bills. She went to talk to the vet again. They took off the test because I wasn't advised of it which put the total from $116 to $48. The $48 was for the shots we ALREADY PAID FOR back in August. By this time my fiance was livid and had to leave work to go get a loan just to pay them and make sure we could pay our electric bill. If you go to crossroads make sure you are clear on what test the vet is going to do, cause they will do it without your knowledge and try and charge you for them . I will never be going back there. That's how they make their money. I'll stick with Lampasas Vet Clinic. They are thorough and never do anything without giving you the cost first. It's been 3 days and I'm still angry about it . This review has also been posted to their Facebook page. read more

Dr Beene you are the best! Crossroad vet is a truly wonderful vet clinic that has assisted us in caring for all our animals for over 13 years. During this COVID drama, our oldest mastiff needed to be euthanized. Dr Beene and his wonderful staff were able to assist us with professionalism and compassion during this trying time and they were able to work within the state COVID mandates while doing so. Just recently, we had issues with our other dog and we had assumed the worst that he had broken or dislocated his tail and or hips. Dr Beene and his staff worked quickly in examining him and performed an x-ray to diagnose him. Our dogs always feels safe around everyone at the Crossroad clinic and he has no issues following them around as they take him into the back room "where all the magic happens". Dr Beene is an honest man that we can trust and believe. He could have easily made some suggestions for some expensive treatments but instead he looks for the best solution and he understands that his honesty brings back the clients and patients. He has great ethics! Thank God our dog did not break anything and Dr Beene found that he basically injured / antagonized some joints that were arthritic, causing the symptoms he was displaying. Again, we got the perfect diagnosis and treatment and our dog is recovering quiet fine. Not once in all the years we have been with the Crossroads clinic, and with all the animals we have had, small or large, did they ever make a mistake or take advantage of a situation. Dr Beene's really shows true concern for each animal that enters his clinic. Dr Beene's credentials allow him to teach veterinarians students and other doctors in specialty areas, which also gives us the confidence that he can easily treat our animals with his wealth of knowledge. What a great person. His staff is very special to us and a direct reflection of his ethics; demeanor and they are all a blessing to our pets and us. Neil and Jana Jorgenson read more

I took my little Maltese in for a dental cleaning this past week. Due to COVID-19, they were not allowing customers into the office, which I totally understood. The process they have implemented is working very well. Those ladies coming in and out of the office were working really hard and they were so helpful. Once the dental cleaning was done and I went to pick up my baby. I called the office and they placed Dr. Beene on the phone with me to let me know how everything went. They took my payment by phone and off we went. I have been taking my animals to this clinic for several years now and I wouldn't go anywhere else! They have patience for me and all my crazy! They are a great group of people and I know they care! read more

I recommend Dr. Carriker. She is amazing. I adopted a dog from Killeen animal control. She was so sweet and loving but we noticed a cough. She had a severe case of pneumonia and almost died. She had to be hospitalized for 2 days. This could have easily cost thousands. I only spent a few hundred. The staff were generally concerned and kept me calm. They helped me through the tears. My Lexi has been a blessing to my family and I am so thankful she had a second chance at life. She is the only dog I know that looks forward to vet visits and greets all the staff with excitement and kisses. She remembers. read more

Dr. Caperton and all of the staff at Crossroads are truly as good as it gets. I say this after taking my dog to two previous veterinary clinics and neither were able to properly diagnose my dog despite the ease it would have been had they properly examined her. This vet was suggested by my coworkers and I am ever so glad that I went. Dr. Caperton thoroughly examined my dog and explained her situation. It is my firm belief that had she been properly diagnosed 3 months prior, the end result would have been a different one. While in the end, my dog was euthanized, this vet did everything in her power to keep my dog free of pain and at home with her family for as long as was possible. The staff at Crossroads vet couldn't be better. Laura, the tech that was so supportive of us as we had to take our pet for her last visit, was simply incredible. She was kind, soft spoken and so understanding of our situation. Dr. Caperton was gentle with our dog and also understood my heartbreak in addition to my anger and frustration at 2 previous veterinary clinics. I would recommend her to anyone with a pet that needs an intelligent, caring and professional vet. I would like to say an extra special thank you to all of the staff that we came in contact with during our experience with Crossroads Vet. As owners of several German Shepherds, we have had interactions with vets since these great animals became part of our lives and you simply are the best. I want to thank you for being so kind and so caring during such a horrible time. You never rushed us and you never made us feel like we were taking up too much of your time. I can't express my gratitude enough for being The wonderful people that you are, Thank you from the Crabtree family and thank you also from our sweet Truda. I look forward to bringing our other pets to see you. read more

We just moved here from Houston area a few weeks ago. I was dreading looking for a vet. I really, really like this place. Very solicitous and up to date. Full service, REASONABLE PRICES, encouraged me to come in as a walkin. No wait time. Very accommodating to someone who was missing vaccine receipts; were very happy to verify what was needed. And....they were so sweet to my dog and she loved them! read more

Great staff and vets. I was a walk in and arrived about 5 min before they opened just for a rabies vacc for my cat. I was in and out about 35min later with no appointment. Super easy and friendly people! read more

Outstanding Service by Dr. Beene. He tells you the way it is, and gives you the options in the care of your pet and what he can do and what should be done. read more

My yorkie, Max, turned 14 years old this month and needed another growth removed that is caused issued. This same growth was there when they went in roughly 11 months ago and removed a tumor from the same general area, it had just doubled in size. No one can answer me why it wasn't removed at the same time, causing a dog of his age needing to be put under a second time in under a year. Fast forward to when I received the quote, I was given estimates to least intrusive to most intrusive. The least intrusive was just letting it be and letting it heal. We would monitor it and wait until a later date that it needed to be removed. Even though the cost at this point in time was minimal, down the road the included cost down the road was at the higher end of the spectrum for a tumor removal since it had grown so much over the last year, it was explained that over the next year, it could significantly grow, causing the surgery to become a lot more complicated. This also meant he would also be older and could possibly have a more adverse reaction to anesthesia. The most intrusive was taking action now to remove the tumor, which made more sense for us since we are anticipating a move and wanted to not only deal with a vet we trusted but also since he is slightly younger and hope to deal with fewer issues with anesthesia. I was told by doing it now, this procedure would be classified as a skin tag removal and a third of the cost as the tumor removal, almost a $200 price difference. A different doctor performed the surgery than did the estimate and figured it was more "complicate." They didn't know why there were different figured there and decided to charge the MUCH higher price tag for the tumor removal. I was also never consulted about a heartworm test, which was added to my bill. I left that morning being told I would be spending $500 and came back to an $840+ bill. I made them remove the heartworm test since several people vouched that was never discussed with me. The other price was on my estimate so I gave up arguing with them about that. I feel that their practices are highly deceptive. I will find a new vet clinic for my pets after using this clinic for several years. I have spent thousands here for several expensive surgeries, but will gladly take my money elsewhere to a place that just isn't just worried about lining their pockets. If you decide to do business with this clinic, I would advise you to record all conversations or they will likely pull the same bait and switch technique on you to gain a larger profit. read more

They state that they do not close to 530. I called them when I got home from work which is about 445 and told them about my dog she's a very bad swollen ear. They told me that they couldn't help me, but if it was an emergency that I need to go to the after hours in Killeen. I called Animal Medical Center Copperas Cove And told them the same thing. they told me to come in right away and they would take care of her. read more

My 2 dogs absolutely love coming here. Friendly staff and the cost is reasonable.