all ingredients were fresh no brown edges or damaged leaves- the Buffalo Chicken was too saucy for a salad IMHO. I should have gone for the grilled chicken along with too many spicy Banana Peppers for me but that's what my husband loves. 4 stars due to the Base price for a salad is $14!! Sticker shock for me I guess. Green Goddess Dressing was very tasty. read more

I really like this place and usually have a pleasant experience, however upon my last visit with a friend it turned out very disappointing. First, all of the ingredients had other ingredients in them. For example broccoli had tomatoes in them. Pieces of chicken were mixed in with items. I'm vegan and will get extremely sick if I eat animal products. My friend ordered a build your own salad, and wanted extra spinach. She was charged 79 cents for 3 leafs of spinach! Don't know what happened. Perhaps it's because when I usually go the owner is there but either way there is no excuse. read more

I went with my brother to salad works. It was his first time at salad works and he was not impressed. We both found the customer service from the person making our salad to be lacking. He did not seem warm or inviting. Actually, he seemed alittle annoyed at our slight indecisiveness even though he had no one in line. Nothing bothers me more then people who have an arrogant attitude at the work place. My salad was good. The cashier was friendly, however I see room for improvement. Customer service is not always a natural skill for most. Sometimes we need to show our employees human interaction skills for a more positive experience. read more

Soup came with an unexpected upcharge (apparently there was a small sign on the counter saying the selection I chose costs more than the posted prices on their menu boards, which I didn't see), and then once I got home I found the container to only be 3/4 of the way full. I had wondered why she took my cup into the back room with the tin from the warmer, I figured it was because they were running out outfront and she was going to fill it from the reserve in the back, but I think they just did not want me to see that it was not a full portion. If they had told me they were running out, I would've made a different choice. I was also charged .79 for an extra topping, for getting pasta added to my salad. It's been a long time since I've been at a saladworks, but pasta & lettuce were always included as a base in the past. This just seems like really greedy business practices!! After calling the restaurant, and speaking with the manager Francesca, she said that she would give me a replacement soup next time I come in. read more

Saladworks - Missing 1/4 of my soup...??? - Vegetarian Near Me - Wilmington, Delaware

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Haven't been here for a while. Seems like management has changed. The customer service is slightly better. However the cashier guy was not very pleasant, maybe even annoyed... If you aren't of a specific gender and age. Anyhow, as for our salads some of the ingredients were frozen. Others were mushy. We've been here plenty of times and generally love the food. This time has us contemplating even returning. Kinda sad. read more

I have never heard of a restaurant charging you extra to replace what you (the customer) didn't like. I was charged 79 cents, which isn't much at all, but it caught me off guard when I wanted to get a different dressing because the one I ordered tasted like medicine! Even after I paid for another dressing, my salad (the Cobb) was very unsatisfying. It was very soggy from the mushy avocado. Won't be going there again! I'll stick with Panera, thank you! read more

I just want to take the time to tell the staff here that they are really doing an amazing job. I know it's chaotic these days but today the 3 who were working really handled an evening rush well. Of course things got busy out of nowhere there's not much we as customers can do but to wait it out for pick ups. Appreciate that the tables have barriers if you do sit down but of course a few customers weren't wearing their masks on their way out which is frustrating for bystanders & the staff. My only feedback on the food is that I wish the chicken was a little more fresh similar to honey grow or simple Greek. It would elevate the salads times a million! read more

Not bad for a "quick delivery" restaurant. I was amazed at how they got people through the line for the lunch rush. The staff was friendly and service was quick, but the line was bogged down at the cash register. Definitely a system in place, but some room for improvement. The interior was bright and the dishware they used was bright, playful and modern. Fresh ingredients and what appeared to be owners who were invested in their space and their menu. read more

There are a lot of negative reviews about the service here, but I had no problems. Two ladies were working and both were friendly. Salad was delicious - I did double chicken. The base salad was 9.29 and each meat was 1.49 extra. Be sure to check in on yelp for a free drink too! read more

Saladworks - Vegetarian Near Me - Wilmington, Delaware

I get the same thing every time I come here and this was the most disappointing experience I've had. I asked for 1/2 of a buffalo bleu salad and a small Maine lobster bisque. I was with my family so I wasn't paying too much attention to what the lady was doing behind the counter. I didn't realize that I was given a sandwich until my dad had already paid and we were walking towards the door. I asked if I could go back and get what I had wanted but my dad said no so we walked out. Update: my dad is going back to get the salad read more

We have been going to this Saladworks for quite awhile and the customer service has been a bit hit-or-miss-- for example, asked for my dressing on the side and the person proceeded to mix it in (and mix in way too much for my tastes)-- I mentioned this to the cashier who just shrugged as she rung up my order. I also echo what other reviewers have stated that this restaurant doesn't do a very good job of keeping the various toppings separate. This is particularly a problem for those of us who have certain food allergies. Within the past couple of weeks, this store has changed how many loyalty points it awards-- from the typical 8 points per dollar that you find at most Saladworks to just 2 points per dollar (without changing how many points it takes to earn a free item)! I even called into Saladworks the following Monday, assuming it was a mistake, but found out that this particular restaurant has made the decision to do this. We have now started going just a few miles north on 202 to the store at Shops at Dilworthtown-- much better experiences there all the way around! Can't believe the Concord Square store decided to penalize the most loyal customers! read more

Portions small and chicken not tender and fresh The new chicken that is served is bad: no flavor, not fresh and tender ... just bad. Go back to the prior chicken Salad Works read more

My first and last trip to Saladworks. I ordered my salad and honey mustard dressing on the side. When I got to the table, I tried the dressing and I did not like it at all. So I went back to the counter and asked if I could get another kind because I didn't care for it. The woman quickly snapped back "if you want another dressing it will be 99 cents". I explained that it was my first time here and did not know that I could not get another if I didn't like it. I am generally not too picky but the honey mustard dressing was very spicy like a sandwich spread not a salad dressing. She then scolds me saying that if I wanted to taste it I should have asked for a sample. I told her it was my first time there. As I stood there waiting to pay for another dressing, I asked her if she was the manager and she barked back yet again, "no, I am the owner!" I think my mouth hit the floor. I might expect this from a worker but the owner? I was shocked. I have worked for fine dining establishments in the past and policy was if a customer did not like their meal, yes, a whole meal, it was to be replaced. Period. As I stood there paying, I looked her straight in the face and thanked her making my first and last visit to her store memorable. I also reminder her that I would let all my friend know how warm and friendly her service was. Judging from the other reviews I am seeing here, this was not an isolated incident. Perhaps a nice office job with no public contact would suit her better. read more

We placed a large order at work and receive 2 sandwiches that had moldy cheese (http://www.yelp.com/biz_photos/saladworks-wilmington?select=EEAcWUKdmsXsfIiFUbMbRw). I called Saladworks to complain, was told I could stop in and they would credit me. I asked if they could just look up my order so I didn't have to leave work to get the credit and was put on hold for 10 minutes. When the person came back they said they could credit me for the 2 sandwiches but were going to have to back out the entire order and then put the order through again. I then asked if they could just credit me for the entire order since I was now out 2 sandwiches for coworkers and time. I was put on hold another few minutes and told the best they could do was credit me for 2 sandwiches and 1 salad and give me a free salad when I came in next time. I'm glad they offered to credit my order but it would have been nice if they had seemed to care a little bit more about serving up not 1 but 2 sandwiches with moldy cheese on it. I have had far too many negative experiences here to go back to this location. I will not be back and our company will not be buying lunch there again! read more

Saladworks - Vegetarian Near Me - Wilmington, Delaware

Went into the saladworks In which I normally am there about twice a week. I ordered the chicken and dumpling soup with the Cabo salad. After I sat down to eat I noticed the soup was very salty. I walked back up to the counter explained to cashier that the soup was very salty can I please switch it for another cup. She said "no". Cashier did not even offer any resolution. I will not return to this location ever again . read more

I don't want to beat a dead horse here, but maybe the owner of this restaurant should read some of these reviews. We all have the same negative comments. The staff is very nasty, and unpleasant to deal with. The salads are already overpriced, so if someone wants a little more dressing, JUST GIVE IT TO THEM. Trust me, you will definitely gain more customers this way. The "up charges" on salads are outrageous. My wife is a vegetarian, so I'm stuck going here often... But it is by far my least favorite place to go to on the pike!!! read more

The salads are okay nothing great. The service wasn't that great they seemed bored even annoyed people. The prices are decent. I originally stopped in here because I love salads but this place isn't bad but not great either. read more

Tried here multiple times on the weekdays afterwork. Everything is so fresh and tasty. Compared to other locations near by I should say this one is the best! read more

Clean environment, friendly staff, fast aervice. A little expensive for a salad, but they are really good salads. The lunch staff couldn't be anymore pleasant or efficient. read more

Just went on 12/29/16, between 2-3pm. worst time i ever had here. we used to go once a month but stopped for a little while. in that time the place has gone down hill. place was dirty. tables were wiped off but seemed the floor was cleaned with a soda soaked mop. was sticky everywhere. the staff was miserable, spoke very low broken english. had to have them repeat what they said a few times. what was put in the salads have gotten skimpy as well as it seems they are cutting costs. when we finally get our food we were given the wrong dressings on both. this will be my last visit to this location. read more

This is one of the worst salads I have ever had. The good: The ambience is good Staff is friendly Good variety to choose from The Bad: The salad looks stale The service is super slow Overpriced for the quality of salad The salad tastes really bad I'm never going back to this place. I got sick after eating the stale food. read more

The salads are good and fresh. The employees all act like they hate their job and it's so uncomfortable going there I had to stop. I don't know whether to be annoyed at their attitudes or feel sorry for them that they hate their jobs so much. Maybe I've unluckily gone in every time they were having a bad day (I can sympathize with someone just having a horrible day). Maybe management should work on their employee morale a little more because it's a great spot and very very clean. read more

The staff was rude and seemed to run me out of the store. The salad/ soup/ sandwich combo is a scam and waste of money. The salad consisted of 3 pieces of lettuce and frozen vegs. The soup seemed like it was just heated in the microwave. I was very disappointed with the service and food. I won't be returning read more

Who puts salad dressing on a salad "to go"? I haven't been to this Salad Works in years because of past disappointment. Today I was short on time and it was the most convenient place to grab lunch. It's clean, the employees are friendly but I never imagined I would have to specifically ask for my dressing on the side of a salad to go. In addition, their salads are WAY OVERPRICED! They offered to make a new salad but I was short on time and honestly, hate to see a whole salad go to waste. Policy should be that "to go" salads automatically have dressing put on the side! I got a similar SouthWest type salad at McDonald's yesterday (with my dressing on the side) for half of the price. And, honestly, the McDonald's salad tasted better! Won't be back...that's for sure! read more

I was looking for a healthy alternative to eat on my lunch break, so I decided to stop by here. The service was quick, the staff did a decent job. After eating so much cheesesteaks and pizzas, I felt like I needed some salad in my system. Here, you can customize your salad. I chose bacon, olive, cheese, bell peppers, banana peppers, and ranch dressing. I know, not healthy at all aka bacon, even though I wanted a healthy alternative. What can I say, we all love bacon. Anyways, the place is spacious. Try to go during slow hours. I went at 2:45 PM and the wait was not that bad. I would definitely come back here and keep creating my own little "healthy" salad mix. Eat healthy, eat saladworks. read more

Salads are good and I like that I can make my own and the variety, but it is a bit on the pricey side.

Third time in. First and second time food was good, staff was courteous and dining area clean. This visit, out of tea, out of soup and dining area tables were disgusting! Sticky and obviously not wiped down. Salt & pepper shakers crusty! Employees on the line were not helpful. Probably won't be back! Too bad, because it's a good fast food concept. read more

This place sucks. The manager is not a friendly or customer service oriented person. She refuses to make up for poorly made sandwiches and defends her "great" staff. The ingredients of my wrap were not even mixed before put in the wrap and key ingredients were missing. Def not worth the price!!! Or dealing with the bitchy, stupid, staff. read more

What a great Salad Works!!! Great Staff. Can get Salads and sandwiches and great soup as well as pasta meals. The staff is awesome. The best is building your own salad. Took My daughter there and she is from Charlotte NC and they do not have Salad Works. she really enjoyed this place. The Fans and the ambiance created here is wonderful. Even met the owner at the cash register. read more

I have eaten at this Saladworks several times and have mixed experiences. A few times I thought the ingredients were ok and the salad edible and satisfactory. There was a younger girl working there and making the salads at this time. She was very courteous and put good portions of ingredients into the salad. In addition, she placed on the dressing of my choice and did a very nice job turning the salad over several times in a mixing bowl as to cover the salad evenly with dressing. This is very important to me as I like the ingredients mixed up nicely. Other times I have eaten here and have had horrible experiences. There is this heavy set miserable girl that works there and she treats the customers like they are just a pain in her oversized butt. She starts by asking "what do you want?" She then impatiently grabs small portions of the things you ask for and throws them in the bowl. Then she takes the little bit of dressing and puts that in there and only turns the salad one time. So here I am with my tiny bowl of vegetables that are all segregated around the salad bowl and not mixed up good. The salad she makes is not even half the size the other girls make that work there. When paying that much for a salad the least they can do is give you a reasonable portion. Being rather angry about my experience I proceed to write them and tell them about this woman's inability to make a good salad and her bitchy attitude. Someone emails me an apologetic letter, ensures me that I will never get such a poor level of service again, and sends me a $10 gift card for my inconvenience. So, I figure that was nice of the saladworks folks to address the issue and make it right because they stated that they would address the poor service. So I go back to the saladworks two more times and get the same girl and the same crappy service and makes my dining experience quite miserable. So I will not bother to write saladworks anymore about their crappy staff. They can keep their gift cards and apologetic replies and shove it in their buckets of soup. They have officially lost good customers who will never return due to the ignorance and incompetence of their staff. Save yourself the grief of dealing with this low level of service and get your salad elsewhere. read more

Frequent visitor to this Saladworks and generally always pleased with the service and quality of food.

My daughter and I returned to Saladworks after a long absence. We were looking for something healthy and "fast casual". I had forgotten that the restaurant had options other than salad and may try one some day. The service was prompt, the staff was fine, and the place was clean. We were a little disappointed for two reasons. First, the ingredients of the salad seemed to be heavy on the lettuce side, and they don't use the healthy varieties of lettuce. The salad was pretty good, I just wish there was more of it. Second, the salads are not very big for a pretty big price. The low price salads are around $9.40. The salad bowls are big but very shallow so you're getting less than it appears. We found that we were still hungry after finishing the meal, and we are not that big people. It looked like the best deal was the soup and salad. The salad was not that much smaller than normal and it came with a nice soup. That seems the only way to go for a value customer. I was very happy that calorie counts were prominently displayed. It influenced my decision, but with such small salads, it's easy to keep the calories down. read more

Today, I met a friend here for lunch. She chose this place and this was my first time. The atmosphere is upbeat with vivid colors. The menu is pretty extensive, which in my opinion, is a good thing! The service was fast! The woman behind the counter was eagerly waiting for us to place our orders. We told her that we needed some time to decide. She seemed to be in a big hurry to take our orders. No biggie I guess but it made feel a little uncomfortable. The salad bar is enormous with endless options. I chose the turkey BLT salad and a cup of Italian wedding soup. My friend chose the vegetable soup and Cobb salad. The cashier was also waiting at the register with impatient body language. It gave me a hurried, uneasy feel. I don't know---maybe they've had several complaints before on slow service? Just kinda struck me as odd...All in all, I would return regardless because everything was delicious. The soup didn't require extra salt or pepper--perfectly seasoned. The salad was great--cold and fresh. Go with a hearty appetite, as their portions are quite large. read more

Always great service at this location. Fresh ingredients and very clean store. The big light in the window attracts from the road! I visit every time I'm nearby and want a filling healthy meal. read more

Very bad experience at the Concord Pike Saladworks. Ordered the Pick 2 combo and was given only a few spoonfuls of lettuce, carrots, cucumbers and broccoli, cheddar cheese and sunflower seeds and a small vegetarian veggie soup and was charged $8.79! Lettuce was wilted and cucumbers were in very small pieces as well as broccoli. Also ordered a water which was shown as Perrier brand but was given poland spring water instead! Ordered a Caprese panini was was the best part of my meal but the food was still cold and part of the tomato still had the core on it. Very dissatified with staff friendliness. Sfatt wiped nose on arm while serving another person and there was no toliet paper in the bathroom. BAD experience all around. Very overpriced. read more

Worst saladworks around. Love saladworks. Hate this store. Ordered 2 salads. $16. Gave the woman my points card, a $15 gift card Andy credit card for the rest. Apparently she canceled my order. Put points for 1 on my points card and put 1 on my gift card then charged my credit card $8.50 for the other. I asked her what she did and how my $16 bill ended with $8.50 on my card and without looking at me she told me to check my receipts. I stepped back in line after doing so to ask her why she split it and why she charged my card do much. She stumbled around and said she's give me my money back after she rang out the 20 people in line. I asked to speak to a manager and she said she was THE OWNER I said I would never go back there but she could care less... By the way lady, I don't care if your the owner your still just making salads so quit dressing like a cocktail waitress and give the giant fake diamond earrings a rest. read more

No options for kids, have to purchase full size salad $9.29. Every other Saladworks we've been to has had an option for kid's salad. Can't help to think of the starving kids in Africa when we threw 3/4 of the salads away. read more

Horrible horrible customer service, those people who call themselves owners should be ashamed of themselves. They are inconsiderate and that business will fail if they continue to run it. In my one and last time there, I found that they are more concerned with making money then providing good customer service. My daughter, 8 months old, grabbed my soup and it spilled all over her., thankfully we got it off her and she was fine. When my mother told the owner, she handed her paper towels and a wet rag, so we could clean it up. Never did she once ask how my daughter was, never. Her husband came in and also never spoke to us nor offered assistance to help, just starred at us from the counter and talked about us to his wife. When we asked to have the soup replaced, the woman owner was appalled and unwillingly replaced it as I'm sure she was pinching her butt checks because money was lost in one cup. Both were very rude and unless you want to get treated badly, don't eat there. I wish I had read the previous reviews before going, hopefully you will too! read more