Nice venue, horrible service. Please read this before booking with Saleh.
My wife and I had our wedding here in August. The venue is beautiful, but the experience was extremely stressful due to disorganization, lack of communication, and unprofessional behavior from the staff and vendors booked through the venue.
When we booked, we were encouraged to add services through the venue: DJ, cake, champagne glasses, photo booth, etc. We later found out these were outsourced, and there was very little coordination or accountability. Our food tasting was the first red flag -- we were told to "come hungry" and bring guests, but we were given one plate for six people and the food was cold. The cake was extremely dry, so we canceled it and used the credit elsewhere.
Leading up to the wedding, communication was poor. Messages and calls were ignored, and I had to show up in person just to get a meeting. The week of the wedding, we were told to drop off our alcohol early (including a keg needing refrigeration), but there was no clear storage plan.
On the day of the wedding, the setup ran late. Family members were told they could check the room in the morning, but security didn't let them in. When we arrived early ourselves, we were also not allowed in. The reception was scheduled to start at 6pm, but guests were not allowed inside until around 6:20. Our guests were lined up outside in the heat, confused and uncomfortable -- and this was embarrassing because we had listed the start time on our invitations based on what the venue told us.
Instead of checking the guest list at the entrance, staff only checked IDs for drinking age. This was never communicated and caused more delays.
We created a detailed schedule for the DJ with songs for our entrance, first dance, father/mother dances, and the timing of live music. We were told to send it ahead of time -- which we did. However, on the way to the venue, the DJ texted me asking what our first dance song was. It was clear no one reviewed anything.
When we walked in for our entrance, the DJ took so long to play the song that we were already standing at the center of the dance floor waiting for our first dance by the time it finally played. We also paid extra for spark and smoke effects during the first dance -- they were never used. After the dance, the on-site manager asked if we wanted to redo the dance just for the effects, even though we were already behind schedule. We declined.
When I tried to talk to the DJ to get things back on track, he told me, "Don't talk to me. Talk to the boss." This was extremely disrespectful, especially since we paid for his services. He also played random music that was nothing like what we requested.
The vendor table we paid extra for was never set up, which caused confusion among vendors and seating issues. Some guests were even told they couldn't get food, even though the serving time hadn't ended.
The only reason the reception didn't completely fall apart was our live band, which we hired independently. They stepped in and took over the music because the DJ clearly wasn't prepared. Ironically, the venue made things difficult for the band -- refusing to allow convenient loading access for their heavy equipment. It felt like the venue punishes you for not using their in-house vendors.
We also paid $500-$600 for the photo booth. The setup was extremely basic, and the photo template just said "Welcome to my wedding" in a plain font. We later learned from the photo booth operator (who was kind and professional, and whom we tipped) that he had been called just a few hours before the wedding -- meaning the original booking was never properly arranged.
We ordered pizza for the staff and vendors (which Saleh approved in advance and was included in the schedule), but the security guard refused to let the delivery inside. My mother had to knock on the office door where Saleh and the on-site manager had been sitting for most of the night, before the issue was resolved.
Lastly, we paid around $400 for an additional bartender, yet throughout the night, there was clearly only one working. We were given repeated excuses, but it was obvious the second bartender we paid for was not consistently present.
We spent months planning and saving for this day. We didn't expect perfection -- we only expected the venue to deliver what we paid for and what was promised. Instead, we spent our reception fixing problems that should never have existed. Our wedding day was supposed to be joyful and stress-free, and we cannot get that experience back.
The venue is beautiful, but the service, coordination, and professionalism were extremely disappointing. If you are considering hosting your wedding here, please be aware of what you may be walking into. read more