Integrity! Honesty! Excellent work! This shop has just permanently won us away from the dealership where we'd been (mostly) taking my car for the last 6+ years. Said dealership warned us about six months ago that my rotors were shot and even dangerous, and seemed reluctant to let us take the car away, since we didn't have the money just sitting in the account to cover that level of repair. I've been carefully babying the brakes since then. After saving up enough, in the interest of convenience (distance from home), possibly saving money, and getting a second opinion, we dropped it off two nights ago at Salem County Auto Repair, with the list of what we were told/what we thought it needed. They called us the next day with the assessment: it doesn't need rotors, even the pads are still fine, but the brakes just needed adjusting. Oh! My! Gosh! They could easily have done the rotor job, made the money, and we'd never have known the difference, but they didn't. We'd asked for a tune-up & oil change. They said that it could maybe use an oil change but they had the records of when they did the last tune-up and, even though some time had passed, the car really didn't have enough miles to warrant a full tune-up.
We've brought the car here, before, just because sometimes we're too lazy to drive the 25-ish miles to the dealership, it's older, and some things are just mechanical, not make/model-specific and "any shop can do them". We've always been very pleased with the work, the customer service, the promptness and especially the prices.
They have actually not won over just one customer but all three of us (and our cars) in the immediate family. read more
