Since this 55+ apartment building has switched owners the infrastructure has suffered with little…read moreto no repairs or replacement of equipment. The latest are the elevators in the 2191 Mountain View Road, Stafford, VA 22554 apartment building where one elevator has been "out of service" for over a week beginning December 20, 2025 and then on Christmas Eve the second elevator broke down. Leaving everyone who is unable to get around except by wheelchair or walker stranded on the 2nd, 3rd, and 4th floors. Many have severe medical problems where they have no option but to take the elevators. Others have dogs that need to relieve themselves and are forced to take the stairs which are located at the ends of each hallway. When I was there a few hours ago I witnessed some senior citizens walking up to the 4th floor with groceries. The owners are clearly in an ADA non-compliance and their lack of communication by texting and/or emailing the occupants of this building is totally irresponsible. If you are thinking of moving here or moving your parent here, think twice. Until they address their non-compliance issues, I would seriously reconsider.

Lots of changes on this property. Property kept clean - outside and inside. Lots of changes with…read morelots of aides living on the property now but they do not wear ID so you can't see who are employed as aides. Lots of decent people working as aides and lots who are desperate to hold onto a job and it shows in the "group" used by mgmt to cover up some mistakes and help mgmt control tenants. Usual elderly and disabled controllers. Calender of events for tenants keeps getting cut back as aide related services that you pay for increase. Lots of shills around to tell you how great the services are, Group supported by Mgt to control anyone who questions anything. Lots of keys floating around and a whole lot of disasters not dealt with fairly and honestly. Be careful here - most things not done very honestly.

The WONDERFUL staff (Kenedra, Tori, Princess, Kat) are professional, caring, and EXTREMELY…read morehelpful. Ms. Kenedra Tuggle went well above and beyond to assist me with an immediate move-in, while making it look effortless. She is truly dedicated to her craft. I had the pleasure of listening (ear hustling) to her explain the benefits of this property to a potential resident. She provided such a detailed description, that it confirmed that I chose the correct property. Shed

After speaking directly with both the customer care team at Drucker & Falk and the on-site property…read moremanagement team, my concerns were promptly addressed and resolved. Their commitment to going above and beyond truly stood out, and I sincerely appreciate their efforts.

Just don't. Smells heavily of second hand smoke and drugs. I sent out a maintenance request to…read morechange out our air filters Ended up spending hundreds of dollars on air purifiers to help with the smell. When we moved in, the toilets were acting strange. Maintenance came and "fixed" it. It wasn't even a week later I wake up to my husband yelling "Oh No!!" The master toilet wasn't flushing and about to overflow. Filled out a request and they came within an hour to fix the problem. The next morning i had used the guest bathroom. That toilet broke. But it was too late the toilet had flooded with urine/feces inside it. All over the floors onto the carpet. I called office trying to get an emergency number for maintenance. Someone answered at the office and told me that this wasn't an emergency. Not sure what they consider an emergency, a toilet that literally just had urine/feces overflow all over the bathroom and carpet is an emergency. I was pretty clear with the woman on the phone I wasn't impressed with her definition of emergency. Within minutes maintenance called me to see what was happening and maintenance man came like a bat out of hell to fix it. He brought a humidifier for the bathroom and a fan for the carpet. He cleaned up the mess and fixed the toilet. I wrote a complaint to the office that this place is falling apart and we just moved in. They called me to try and calm the issues down.... The office told me to get a plunger and just plunge when I go to bathroom now. LOL. So looks like I poop, plunge, then flush now. Might as well just drive down the street to Wawas for a working toilet. They said they'd send their carpet cleaning company to clean the carpets.... The company never came. But they didn't have a problem charging me $1,358 for new carpets that they never had cleaned in the first place!!! Put work order in for the dishwasher, and they "fixed" that. A week after the dishwasher has a clean cycle there is black mold all over my clean dishes and on the inside of the dishwasher. Obviously that's not healthy for me or my babies. So I did a maintenance request. They came to "fix" it again. Didn't work. Went to management and they very unprofessionally told me it was a me issue and I wasn't cleaning my dishes. Sent the pictures showing it wasn't a me issue. That it was in fact mold in my dishwasher. And within an hour they had a new dishwasher for me. Again, management being very unprofessional. I ended up buying new dishes for the kids because there is black mold in the dishes that won't come out. Another thing, the place is mostly carpeted. Soo feeding kids on carpet is a fresh nightmare. Sorry to my neighbors for vacuuming a minimum of 3x a day. On close out they charged us $1,358 replace carpet. The carpet is not $1,358 carpet. I could go to the dump and find better carpet than the "new" carpet they put down. The carpet wasn't new when we moved in. There were some stains on our "new" carpet. The pool sat for the entire month of September turning into the most disgusting sludge of bacteria. I had found out some horrible personal things right before my husband dropped me off at the apartment to clean it since we moved out. I had forgot my phone. I really needed some help and support from my husband. So I walked to the office to call him. He never answers unknown numbers and doesn't have voicemail set up. So I asked if they could send my husband a text. The response was, "I don't feel comfortable doing that." They have ZERO compassion or empathy!!! Zero. I wrote his number on a sticky note and in tears just said please if you change your mind, please just send the text for me. Honestly was having the worst day of my life, and the lady at the desk wasn't comfortable to help. I don't recommend this place at all! Zero empathy or compassion! This place is the actual worst and so is the management. The maintenance dudes are chill. They do their job professionally. But working with office, management or whoever sits at the desks. They are very unprofessional and just rude.

An honest review of this place can't be any higher than 3 stars. Here we go…read more.. Management:Extremely wonderful, extremely helpful. They were amazing from the moment I walked in looking for an apartment. Extremely quick with any kind of communication. I have absolutely nothing bad to say about management and the people who work in the leasing office. Apartment: I actually really like my apartment. It's a perfect size for my dog and I. The kitchen is a bit basic but the rent is also cheap so it's a get what you pay for kind of deal. However, there are so many bugs. Bugs I've never even seen in my life before end up in my apartment. They show up in my room, bathroom, kitchen, living room. I'm constantly killing all kinds of spiders, lady bugs, crickets, beetles, flies...and I never open my patio door because even more bugs. I'm a dog owner. I clean up after my dog. The rest of the residents however do not. Dog poop all over the place. I don't even walk my dog in this community because it's so gross. My neighbors are extremely loud and leave trash out all over the place outside...which means, you guessed it! More bugs! And a resident left a note on my car saying I parked too close to the sidewalk. Sorry my truck is huge but please don't touch my car. Living here has just been very stressful. I can't say I won't be looking elsewhere to live when my lease is up.

The factory continues to amaze me in their lack of concern for residents AND workers. I've added…read moreimages of the countless pet waste I've encountered since the snowstorm and completely full to the brim pet waste containers. I had to ask a fellow resident to pick up after their dog as I watched them attempt to bury their pets feces in the snow (I was berated by the resident as they were caught doing so and were upset that they were held accountable). I've reached out about the pet waste containers and obviously this has not been remedied. I was also gaslit by property management when I asked about the ice removal on sidewalks for the safety of residents- claiming the two workers they have employed had to do it by hand. As if a property management company who makes tons of money from their residents would actually think ahead of time to hire snow removal with at least a weeks notice of the snowstorm... god forbid. Meanwhile, the place is overflowing with feces and the trash and waste removal bins are STILL full, further adding to the disgusting nature of this place. They literally assure people that the pet waste issue will be under control but yet nothing. I guess it really is "out of sight out of mind" as none of the management has to actually live here or walk the disgusting grounds. THE WORST PLACE I HAVE EVER LIVED. My experience so far here has been disappointing (about 4 months into my lease). The apartment itself is very pretty and the appliances have worked well so far, aside from my HVAC system (will get to that later). 1. The water is non-potable. There are large flakes of black filth in it. DO NOT drink the water, you will get sick. I have to go through filters pretty frequently and I give my dog filtered water too as she got sick the first few weeks of drinking it. You will see black slime (unsure if it's mold or not) form on the toilet bowls every few days that will require cleaning. Every faucet requires a filter or else you'll be brushing your teeth, showering and washing dishes with contaminated water. It is a health violation. I am also worried about mold after reading other people's experiences here, I would not at all be surprised if there was mold in my unit. 2. The premises are FILTHY in every way shape or form. There is trash everywhere, dog feces everywhere, everywhere smells like urine, sometimes vomit too. It is the dirtiest place I've ever been or lived in. They have a "dog park" which is concrete and one small square of Astro turf that smells so bad of urine I won't even bring my dog into it. There's also always feces everywhere in that park. It's disgusting. There are dog feces and trash everywhere you look. People also leave trash in the hallways by their doors... I don't understand how anyone can be so gross as to do that. There's also construction that's been going on which leaves even more trash and hazardous materials just anywhere you look. I'm embarrassed to have company there as anyone who's been by so far comments on how disgusting it is. 3. The place is a maze. It's very difficult to get things delivered here, forget about the convenience of DoorDash or things like that. The move into my unit took 7 hours. There is no freight elevator or anything. 4. You have to pay for garage parking if you want to be near your unit (if in building 1), otherwise you'll be stuck parking on the other side of complex where parking spots are very scarce and there's nails everywhere from the construction. The garage is always full at night so you have to use an alternate garage and walk at night in the dark (there are no outside lights around building one- they were supposed to be fixed months ago). 5. The walls are very thin- you can hear conversations clear as day, parties, dogs barking, other things people do that I don't want to hear while I'm trying to sleep. It also smells like marijuana in my apartment constantly because my neighbors must smoke and it's coming through to my place. 6. My AC stopped working 3 weeks in and maintenance came a day after request (they do not come on the weekends). The guy said he'd be back to go on the roof to add Freon to my unit. He did not do so until I put another request in two days later. Then, last month my heat went out. It took them 10 days and me getting to a point of total frustration for it to finally be fixed. The process of trying to get an hold of anyone on the phone is a nightmare- you talk to a robot pretending to be a person, then get redirected to a voicemail that hasn't been set up and then hung up on. I asked for a rent concession as I was freezing during a snow storm with no heat for 10 days.

Everyone is very nice! Move- in went smoothly. Maintenance gentlemen are very professional & take…read morecare of issues quickly.