Had terrific customer service! I was unsure about a product, and I was able to not only find what I…read moreneeded, but I got the best version for a really good price! Thank you to all of the employees who helped and made sure I left with an excellent product!

Absurd. They wouldn't return a bench I bought mere days before without a box it came in. On top of…read morethat the so called manager couldn't have been more flippant uncaring and downright just brain dead in his response to my inquiry why. He claimed their policy showed this but when he read it the policy clearly didn't state it had to be neatly boxed. So despite regretfully spending lots of money in the store previously that stops today over a 50 dollar weight bench they could've simply returned to the vendor it was in brand new condition.

Mid to low quality merchandise. But if in a pinch it's worth the drive to the E side.read more

From the owner: Soccer equipment, soccer fan gear, team uniforms, team orders, custom shirts, screen printing,…read morecustom logos and lettering, wide range selection of soccer cleats

I purchased 2 bikes for my grandchildren. Kai the employees that helped us was wonderful. She was…read morekind and patient. Her knowledge of products which made purchases easy. Thank you Kai!

I've been a cyclist and triathlete for over 30 years, and I've worked with many bike shops and…read moremechanics over the decades. I can honestly say the service at REI Bike Shop has been outstanding. Their workmanship, professionalism, and attention to detail truly stand out. A special thank you to Trent, who provided exceptional service. Trent is knowledgeable, thorough, and clearly takes pride in doing things the right way. It's rare to find someone who combines technical skill with genuine customer care, but Trent does exactly that. I also received help from mechanic David, who was professional, helpful, and clearly skilled at what he does. It's great to see a team where multiple people are committed to high standards and quality service. Based on my many years in the sport and experience with countless bikes, I can confidently say their work is top-notch. I highly recommend REI Bike Shop, and if you have the chance to work with Trent or David, you'll be in great hands.

Every couple months I buy new hats but when I go to this store they say your memberships expired!…read moreLike what ? It last for a year last time I check so at this point you have to keep your receipt and if u lose it than your out of luck instead of their system working correctly like it should! It gets real old so probably just shop somewhere else instead of this store burning people all the time ! Anyone else having this problem?

The store manager Bianca was very rude and disrespectful. I will NEVER shop there again. Ever…read more AVOID that store and Lids in general. You can get get better hats, cheaper, elsewhere. F-

Extremely friendly and knowledgeable staff. They sized my daughter and gave her a quick lesson on…read morehow to use gears properly. They were patient and thoughtful with helping us find the perfect bike!

I decided to have my hard tail and my FS mountain bikes tuned up. My FS bike had an annoying squeak…read morethat I could not figure out for the life of me. I brought both bikes to Bobcat and they did a great job on both bikes but that is not the end of it. They are not part changers but real troubleshooters! They took the time to really break down the squeak and fix the issue. What a great shop! The people there are awesome. They are super friendly and super helpful. I highly recommend this shop for all of your biking needs. Thanks Bobcat!

This store is the best. I was looking for a new pair of running shoes since my last ones finally…read morekicked the bucket after years of usage. I've bought shoes from this chain store before and I can't say enough good things about it. I ended up buying a pair of Nike V5 RNR. Weekends tend to be really busy, so if you need extra help, go on a weekday. You can definitely still find someone when it's busy, but it feels less rushed when they're NOT swamped with people. I've had nothing but excellent customer service here. No matter what location I am at, the staff will check their online inventory to see if they have what you're looking for in stock, in most cases there's been a few times where they didn't have a particular pair of shoes in stock, but they ordered for me and had it delivered to my house. Thanks famous footwear for being awesome! I'll see you another 600 miles if NOT before. I highly recommend this place.

1/27/26 I am writing to formally express my dissatisfaction with a recent customer service…read moreexperience. Unfortunately, the level of service I received was unprofessional and fell far below reasonable expectations. During my interaction, I felt dismissed and was not provided with clear or helpful assistance. The lack of professionalism and accountability made an already frustrating situation worse and left me feeling unheard as a customer. I believe customers deserve to be treated with respect and provided with accurate information and support. I hope this matter can be reviewed so appropriate steps can be taken to prevent similar experiences in the future. I would appreciate a response acknowledging this concern and outlining how it will be addressed.