Had terrific customer service! I was unsure about a product, and I was able to not only find what I…read moreneeded, but I got the best version for a really good price! Thank you to all of the employees who helped and made sure I left with an excellent product!

Absurd. They wouldn't return a bench I bought mere days before without a box it came in. On top of…read morethat the so called manager couldn't have been more flippant uncaring and downright just brain dead in his response to my inquiry why. He claimed their policy showed this but when he read it the policy clearly didn't state it had to be neatly boxed. So despite regretfully spending lots of money in the store previously that stops today over a 50 dollar weight bench they could've simply returned to the vendor it was in brand new condition.

I purchased a shirt and was told I could return a shirt within 30 days. Went back the same day and…read morelady was super rude and said there was no returns. She even told me that it is not her job to explain there return policy. On top of all, she didn't give me a receipt when I originally purchased the shirt. Now I'm stuck with a 65.00 shirt that doesn't fit. I'll never shop there again! Buyers beware!!!! Customer don't come first here. I'm not surprised the owners have not claimed this store on Yelp.

Pretty cool store with a bunch of unique gear. Some throw-backs, some clearance items, stuff for…read morekids too. A good assortment. Bring plenty of $.

I purchased 2 bikes for my grandchildren. Kai the employees that helped us was wonderful. She was…read morekind and patient. Her knowledge of products which made purchases easy. Thank you Kai!

Stopped in to buy my mom hiking boots. We had the most pleasant sales representative Joan help my…read moremom find the perfect fit. Thank you so much for the care and attentiveness.

Every couple months I buy new hats but when I go to this store they say your memberships expired!…read moreLike what ? It last for a year last time I check so at this point you have to keep your receipt and if u lose it than your out of luck instead of their system working correctly like it should! It gets real old so probably just shop somewhere else instead of this store burning people all the time ! Anyone else having this problem?

The store manager Bianca was very rude and disrespectful. I will NEVER shop there again. Ever…read more AVOID that store and Lids in general. You can get get better hats, cheaper, elsewhere. F-

Service was great and assistant manager was hella cool! Also have a wide variety of jerseysread more

I needed some new cleats, and I don't know the Salinas area that well, I tried bigger stores like…read moreBig 5 & Dick's, they were no help and both with horrible customer service. I got on my phone and found Salinas Futbol Central, so I drove over there not expecting much, BUT to my surprise, that place was very impressive! I had 2 employees helping me find cleats for me. they took in what I wanted in design and my price range; I was given every cleat within those ranges until I found the perfect fit for me. This shop might be small, but huge in customer service and convenience. If there's any soccer needs you have, this place is a must stop to get what you need, AWESOME!!!

Coast in Carmel is such a cute boutique! The clothing was adorable and felt like the kind of pieces…read moreyou don't find at regular stores. Everything had that perfect coastal Carmel vibe. They also had a lot of sizes and plenty of options, so it didn't feel limited like some boutiques can. Super fun to shop and definitely worth stopping in. I'll be back for sure! Service was great too!

Beautifully curated, high and mid-end fashions. Mostly women but that's normal. My wife loves that…read morethe apparel are well made, fabric is very soft and fit is great. They carry names brands and nice trinkets for the home. You can find some great stuff here that is really affordable. As normal go to the rear of the store to get to the sale section. For Carmel, this store is very affordable. The staff always friendly and greets everyone coming through the door! They are not overbearing following you around the store, they allow you to browse and do your thing. Always with a smile, asking if you need assistance.

This store is the best. I was looking for a new pair of running shoes since my last ones finally…read morekicked the bucket after years of usage. I've bought shoes from this chain store before and I can't say enough good things about it. I ended up buying a pair of Nike V5 RNR. Weekends tend to be really busy, so if you need extra help, go on a weekday. You can definitely still find someone when it's busy, but it feels less rushed when they're NOT swamped with people. I've had nothing but excellent customer service here. No matter what location I am at, the staff will check their online inventory to see if they have what you're looking for in stock, in most cases there's been a few times where they didn't have a particular pair of shoes in stock, but they ordered for me and had it delivered to my house. Thanks famous footwear for being awesome! I'll see you another 600 miles if NOT before. I highly recommend this place.

1/27/26 I am writing to formally express my dissatisfaction with a recent customer service…read moreexperience. Unfortunately, the level of service I received was unprofessional and fell far below reasonable expectations. During my interaction, I felt dismissed and was not provided with clear or helpful assistance. The lack of professionalism and accountability made an already frustrating situation worse and left me feeling unheard as a customer. I believe customers deserve to be treated with respect and provided with accurate information and support. I hope this matter can be reviewed so appropriate steps can be taken to prevent similar experiences in the future. I would appreciate a response acknowledging this concern and outlining how it will be addressed.

Great service. The man that worked with me took the time to see what worked with my feet. No…read morecounter argument that I need to breakdown the shoe. In other words get blisters. They found the perfect shoe for me.

Wow is what I have to say! Great selection of quality items at reasonable prices. Ben helped me…read morepick a Topo show for casual walking and my feet have been grateful to him! The staff really knows the products and are incredible at helping you out. Great experience and loooove the store! They have everything from Patagonia, prana, columbia etc. Go take a look! Thanks again Ben and Treadmill for saving my feet! :)

Be back in 15 minutes... WTF! Been here for 30 and still nobody- heading across the street…read more.. owners get it right with your employees

Danger Danger Will Robinson! You buy it you own it. CRAZY RETURN POLICY. Need receipt, within 30…read moredays, no returns. Only able to get store credit and must buy immediately. No store cards with credit to buy something later. They will be out of business soon.

The selection is good and the value is great. People complain about the store being a mess it is…read morethe customers are at fault. They throw items onto the floor and their children are little terrors they are not well behaved. I have said my two cents worth complaining to the parents to teach them to respect the store. When you do pay at the counter the sales person is very knowledgeable and gives me great service.

There is this manager seems like, half bald and pink hair she is the most disrespectful, hatefull…read moreemployee working there, she likes to embarrass shoppers by making announcements about everything she sees "wrong" if you have bottled drink she will announce it on the speaker and not even in a nice courteous manner. She once yelled at me while I was waiting in line saying I HAD to remove the hangers from the clothes I was buying and so I told her that that wasn't my job it was hers, you could tell she was pissed and gave me the worst customer service. Honestly don't go here theres other locations If she doesn't like her job in customer service she should find something else to do.