I was looking for everything I needed to bleach my hair, and the young lady working that day was incredibly helpful and patient. She took the time to walk me through the steps and gave me clear, easy-to-follow instructions on how to safely bleach my hair at home. I was ready for a change but didn't want to spend hundreds of dollars at a salon--especially with the risk of damage. I figured if there was a risk, I'd rather take it on myself. Well, I'm happy to report that I followed her advice, and my hair came out exactly how I wanted--no breakage, no damage, and I couldn't be happier with the results. For reference, I hadn't colored or bleached my hair in over 5 years! Thank you so much for the guidance--truly a great experience! read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Leesburg, Virginia

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I asked a lady for a color and thier samples said it was th color but when I put the dye in it was bright pink I do not recommend buying from this store because thier dyes aren't accurate. read more

disappointed once again. Went in to the Leesburg , VA Sally's. The gal who helped me with the correct color gave me a color that would have turned the grey I was covering up to a purplish silvery grey while the hair previously dyed would have turned an ashy grey. What!!! I was trying to do my roots to a dark blonde without any brassyness. This girl was totally off Good thing I checked their app and did the "try on color" app that shows you what the color will look like since it was a newer color. So I went back to return at a different Sallys in Sterling, VA and the two girls kept giving me conflicted advice. Now here is where it gets weird So I went to the cash register to ring up various products and the price for a hair touch up totaled $130.00. I I could get this done at a salon for much less than that. I asked the cashier to show me what I'm being charged for she said she can't because her screen doesn't turn to the customer. I said okay. I want to cancel. She said I can't I said I don't want the products. I said just credit me for the products I'm returning. She again said no I can't do that. Puzzled by her responses I said. Void this transaction. Then refund me the cost of the products I'm returning. Now. I hadn't given her a payment so this is easily voided. But for the life of me I don't know why she kept saying no I can't do that. Plus the girls don't speak very good English. A store like Sally's should train their employees or hire people that are familiar with their products and know how to give the correct information on these products. I feel like they have very little knowledge if any and terrible customer service. I will say though, their was a as manager, a blank woman who helped me in Leesburg. She was extremely helpful knew all the products. Had a color guide to help with choosing the correct color. Outstanding customer service. Possibly a General Manager. I went back to her store but she wasn't there and the woman who was there was the one who was suggesting I use the color that would have turned my hair gray. Very frustratingly. read more

I was just in the Leesburg store and I was being watched. I was looking at nail polish and talking to my son on the phone when I notice that the cashier went to the front of the store and moved a couple of bottles of something around, just so that she could see what I was doing. I stood there for a minute, trying to decide if I was going to buy what I came in there for or just leave. I told my son, in a voice loud enough for her to hear, that I was being watched. It's really sad. This is why I don't take my purse into some stores, and this is one of them. I came in with my phone in my hand, and that was it. Needless to say, I did not spend my money in the store and I don't think I'll be back. I'm thinking about going back into the store just to let her know that I know that she was watching me. read more

As others have mentioned, extremely rude, neglectful, unhelpful floor staff. I've never been into a Sally's like this one. If you ask a question, be prepared to be huffed at and get a surly response. That response is usually "I dunno." I'll drive to Sterling to Ulta before buying anything here again. I've given them two tries because any of us can at various times have an "off" day. Don't bother to shop here - you'll just leave angry. read more

Sally's is a stand-by for any cosmetology student, and honestly a great deal for hair colour and products. TOO BAD that every time I come in here the associates are RUDE and UNHELPFUL. First time I came in was the only time I had a good associate, I bought the Sally's card from her (because it's an awesome deal!) and all went well. Since then every time I enter I get a monotone welcome, if one at all. Always a different clerk but somehow equal absence of manners. When I ask questions I got abrupt, non-helpful responses -- and when I'm ready to check out it takes forever for the clerk, who is generally standing around looking pissy for no-good-reason to decide to mosey on up a check me out. Last time I went, I saw her standing at the back and staring at me... she walked to the back, then walked around the aisle, then came up to the desk. I had forgotten my card -- asked the girl to look it up, she called a number on the phone -- stood there, then hung up without even dialing my number to check on it and said -- NO. Just no. Not "No, 'm sorry I couldn't find it in the system" Just NO. Stared daggers at me, and grabbed my credit card and ran it with no additional communication. Always, ALWAYS, ALWAYS have a bad customer service experience in this store, they are just NASTY. EVERY TIME. Why? Good question... sounds like this Sally's needs new management. I continue to go to Sally's because AS A WHOLE it's awesome but the Leesburg location needs a LOT of help before I'd consider giving them business again. read more

the lady's aren't trained and have no clue how to even work a POS system.

The associate followed me around the store as if I were going to steal something. Quite laughable. They're hair products, not gold or the cure for cancer. Get over yourselves! read more

Sally Beauty Supply in Leesburg is falling apart. They have had no manager now for more than two weeks. (Nov. 7, 2020-Nov.23, 2020). Because of this confusion they were completely closed the one day I traveled there. Corporate has no interest in any quality of the store. Only 4 employees now work there and no management. Find other places online to do your shopping read more

They said they open at 9 am on Friday's. It's 10:12 am. The doors are locked but there are some lights on. Super irritated because I have things to do today and I made a trip out to leesburg just so I could go. read more

I live right by the Sally's in Fairfax and about 15 min away from the Manassas location. That being said I always wait until I'm out in Leesburg to go to the Sally's there. I refuse to use the Fairfax location as the employees there are rude and childish. Last time I was in there they were planning some underage drinking party (loudly). I was in Leesburg this past weekend and ran to Sally's to get what I needed. I brought my wishlist from online and had a few questions on certain products and the manager, Sandra, helped me decide between a few items with honest answers. I've never had a bad experience here and I wish Fairfax employees would follow their lead. read more

This is usually my go to Sally's but unfortunately, as of late, the customer service has been lacking. I went into the store today to buy one thing, some lashes, and stood in line, while the one employee at the register decided to have a conversation with a customer checking out with numerous items. Now I understand that the customer in front of me was in line first and has the right to be served first. However, it's extremely frustrating to be standing in line for five minutes listening to your the only employee on duty converse with a customer knowing that there are other people trying to check out. At one point she even left the register to go explain and up-sell other products to the customer. At that point I just put my items down and proceeded to leave the store. There are countless beauty stores in the area and there's no reason for me to spend my money in one that doesn't value my time. As a retail worker myself I know it's crucial to acknowledge those who are waiting in line and if you're leaving the register, a simple "I'll be right with you" would've made a huge difference. Not trying to be rude to the employee in question, she seemed really nice, but the whole situation left me feeling really annoyed. read more

This sally's is the best. All of the employees are very friendly and helpful. Sandra is great as well. She always knows what to recommend for my needs and is always extremely helpful with other customers. I will never go to another sallys as long as Sandra is working there! read more

wow, the people who work here could really give a shit about their job. after waiting forever for a question to be answered, 2 sales people came at once (one was the manager, sandra) & the manager kept saying a word "points" over & over to the associate helping me.. now i assume this was her way of pushing that sales chic to upsell certain products to me? un-professional..not to mention upon my entrance i was greeted by a gal who had her back to me &reading a magazine. then as i was paying for my goods, the 2 gals were chomping on their gum so loud that i almost walked out. how tacky and gross. then sandra came over and squirted some stinky lotion on my hand & tried to sell me on it.. no thanks!! this place lacks good manners and it is obvious the women who work here hate their job. once i get familiar w/my new city and can replace sally, i will.... read more

I have only been to this location twice, and have been very pleased with the service the staff provides. First time I came, a very nice young man helped match me with a hair piece, and today, a nice young woman helped answer all of my questions on nail supplies and hair products. Great experience! read more

Don't bother going to this facility. Worst customer service I have EVER received. I purchased a product that was missing an item and called immediately upon returning home. Manager claimed she had checked the product and it was there! Basically calling me a liar! Told me I had to return it to manufacturer! It was a $65 item!!!! Absolutely no customer skills. I will only frequent the Sterling location. -0 stars for this horrible location!,,, read more