Giving this Sally's a 5 star review because employee Cally helped answer the one million questions I had in regards to pink hair dye for my extensions and pink conditioner for my hair. She even compared my hair color to a similar color her friend had to help me pick a shade since there were a ton of options and none quite matched my hair. I appreciated the time she took to help me pick out colors. 10/10 experience. Will be back! read more

I got there at 6:45 and it said on the sign they were closed at 7 and they kept on telling me that they were closed and they were closed. Genuinely so rude! I feel like as a buisness they should stick to the hours posted read more

I had blonde hair and wanted to go burgundy brown, I asked for advice and was recommended a 4n with a medium burgundy brown together. I told her I don't want my hair turning black, and she said it wouldn't... lone behold my hair is BLACK after months of getting it lighter. I should've known a ION level 4 would be too dark but you would think they would know what they're talking about. I'm extremely sad it hasn't lightened at all and it's been 2 weeks. The girl with pink hair is amazing and super nice every time I come in, but some of the other ones don't have a clue about hair and I should've known better read more

Great customer service. Clean and only place I can find the powder henna I use. Super easy to navigate. Prices are decent and I love the variety of hair products and items. read more

I came in today because of a rather embarrassing situation. I dropped a can on my toe and my nail cracked so I was looking for a way to help repair it. When I walked in I was greeted by a friendly and warm face who introduced herself as Carolina. I was given some time to walk the aisles when Carolina came up and asked if she could help me with anything. I sheepishly told her what happened and she immediately had great recommendations for me! She asked questions, assessed my nails and helped me pick some items in my budget that will help. She instructed me on what to do and knew just the products that would help! She was such a kind soul! She asked me to come back and tell her how it worked out. Carolina you're amazing, everything worked out, I owe you one! Carolina is definitely a girls girl and gives you the feeling of having your back!! What an awesome experience provided in such a short time! The prices were very reasonable as well, I have to mention that, I was worried I was in for $60-$80 but the products I needed were only $29 total. If you don't come for the prices come for Carolina, she's the gem of the store! Much love!! read more

Sally Beauty - Products purchased pictured! Not bad for $29. - Cosmetics & Beauty Supply Near Me - Folsom, California

Carolina A helped me get all the exact products i need and worked with me and walked through everything i needed to do. i came to the store three times and queen saved my hair. Forever grateful to this amazing employee!!!!!!! read more

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This review is for Cally. When I walked in she was helping explain how another customer could fix a mistake she made with her hair and I was so happy to overhear her because I needed that level of help too. I waited my turn and when she was available, she spent so much time explaining color theory to me, asking questions to understand my comfort level with change, and then recommended a product that ultimately made me feel sooo much better about myself. She offered incredible instructions and was above and beyond helpful. I think good customer service is sort of rare these days, let alone excellent customer service, but this girl knocked it out of the park for me. She's the kind of employee you want as a business owner and the kind of employee I love interacting with as a customer. Thank you Cally! read more

The women with the pink afro, Kintara was extremely helpful and informative. I had been using Manic Panic hair dye for several years and she recommended I try a newer product (Good Dye Young) and I couldn't be happier because not only are the colors more vibrant and silky but it seems to last TWICE AS LONG BEFORE FADING! Also she told me about color savers which I had no idea existed. I love going to the Folsom location on Riley street because of the staff. read more

Literally the best Sally's location I've ever been to. Customer service is 10/10. They're friendly, informative, helpful, and just so sweet. I've never experienced customer service like this at any other Sally's location, and won't ever go to another location again. Yall are the best!! Thank you. read more

BEST sally's ever. I've been coming here since covid when I started doing my own hair at home. These amazing people here have always answered my questions and I have been able to accomplish sooo much by myself because of their help. They have saved me probably hundreds of dollars at this point. They are always so nice, so helpful and so cute and I appreciate having such a reliable and awesome place to come to. It's really rare these days. Thank you Folsom Sally's you are so perfect!!! read more

Cali was helpful and friendly. She showed me the product line I was looking for, and helped me determine which specific products would give the results I was looking for. read more

Not worth the time to write a bad review about the terrible attitude of the employees, both precovid and today. I hope you know what you're looking for before you come in and know where everything is located in this store. Get your products and go. If you can order online instead, do that. read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Folsom, California

I've had such great experiences going to this store. Carolina, Callie, and Kantara all have such friendly attitudes and were super helpful- checking in about if I needed help and offering great recommendations! I bought more than I came in for but I'm happy with everything! This is my new favorite place for all things beauty. :) read more

I showed up and the business was closed its Monday 11/14/2022 @ 2:28 p.m. I am not sure why it was closed but there was a sign advising they would be closed on a different day - closing early due to staffing issues. My 2 hour delivery from yesterday was canceled and I wasn't notified either until I called the Sally's customer service line. I figured I would go in person to pick it up myself but came across this. This is absolutely terrible and I've never had such a bad experience with Sally's before. This is terrible and I had spent over $150+ on my items but now I can't even pick it up or even know when I'll be able to have My order. read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Folsom, California

horrible tried to short me money. and then when confronted were very disrespectful and rude. would not recommend coming here horrible customer service read more

I came to this FOLSOM location recently and it was a good experience. The woman that helped me was Jojo, she was very welcoming and helpful. Her customer service was excellent! I felt very comfortable to ask her lots of questions. She was extremely knowledgeable and kind. I really appreciated her service. I came here to get Remi hair extensions- they have clip in or not, and two different lengths: 14 inches and 18 inches. I was explained the differences between hair types, the lengths, quality, etc... I went with the 14 inch Remi style. Jojo matched up my hair color perfectly. This hair felt incredible and you can style it however you want too. It can have heat applied to it. When I got home, the box had the hair neatly set. There was 4 wider pieces- for the bottom, to the middle of my head, and 6 individual strands to clip in near the front area. Wow! It looked fantastic! Great quality and great transformation. It made a huge difference. I love this store and I definitely suggest it for all your hair needs. read more

Sally Beauty - Inside - Cosmetics & Beauty Supply Near Me - Folsom, California

Lots of beauty tools at great prices! Tools for nails, hair coloring, clips, scissors, and much more. They also have an impressive selection of flat irons and curling irons for hair. I don't use hair extensions at all, but if that's what you're looking for, they also have a rather nice selection from what I saw. Located near Walmart and 24-Hour Fitness. Hard to miss. read more

Today 8-7 I visited the store at 2:30pm. The young gal assisting everyone was AMAZING. Great customer service - dedicated reasonable amount of time with each customer and was very knowledgeable about products. I was very impressed. .. Sally Beaty, you have excellent employee there. read more

I appreciate the employees always courteous and knowledgeable about their products. They genuinely want to help their customers.

I love Sally's, however my past experience really left me with a sour taste in my mouth. I came in to this location when the location close to where I live was out of my product. I had a club card renewal coupon worth $5 off my next purchase that has expired the day before, but I figured that the coupon would be honored due to the fact that if the store next to me had my product in stock, I wouldn't have had to drive to Folsom the next day, and my coupon wouldn't be expired. Unfortunately, the employee could not honor my coupon because it would not "register" in their system. I wasn't too happy but reluctantly purchased my items anyway. Upon examination of my receipt, I noticed that the employee didn't even give my card discount on my items, which is why I renewed my sally club card in the first place. I walked in and confronted the employee about this problem land she was not sympathetic to my issue and didn't admit fault in the slightest. At this point, I had drove out of my way for this just to be given crappy customer service. I have been a loyal customer for 5 years and have never had a problem with this company. I'm never coming back to this location. When I spend my hard earned money on a companies products, I expect to be respected and that definitely did not happen today!! read more

I usually go to the placerville sallys, but since I had to go to walmart I went to the this one. They are very rude! I came in to buy some make up for my bfs hand tattoos to be covered and one employee was nice I wish I would of remembered her name but anyways I got those items and the girl who rung me up has no expressions or emotions just acts like she hates her job. Next time I went there I went to take back the make up because it didn't work, they let me take it back for store credit which was fine but when I asked for help on what products I needed because I'm going to dye my hair the same girl who rung me up last time told me "good luck" in a snotty voice, like ok? Thanks and the other lady who I don't know maybe she was a manager or something was telling me very rudely how it's gunna take so many steps to get what I want and I'm gunna ruin my hair. I already know what's going to happen when I do my hair I just need my products to do it! They both were very snotty and rude and I will not go back there again ever read more

I'm not a big beauty buyer, but every 5 years or so, I get on a makeup/hair kick. Several months ago I tried to buy a new guard/guide for some hair clippers I had. The girl told me if it didn't fit, I could bring it back. I tried to bring it back the next day, and the clerk said the other girl was wrong, and I couldn't return it. I was annoyed. The other day I went in looking for some makeup remover. I couldn't find any (they must have some), and I also couldn't find any salespeople to ask for help. Again, I was annoyed. Between the inconsistent customer service, and the chemical smell of the place, I don't think I'll be back. I"m sure it's a fine store for beauty professionals, but for an average Jane Doe, it's just annoying. Last year I did buy some tweezers here for $20 BLEEPING DOLLARS. I thought I was going insane for paying that much for some tweezers, but I must admit, those tweezers kick ass. read more

You should come here over Ulta/Sephora or Walgreens, if you're looking for: - Something specialized -- check http://www.sallybeauty.com/ before coming! - *Hair care products* (dyes, extensions, curlers, straighteners, etc.) - *Hair removal products* They sell many different types of hair removal creams and kits as well as relevant DIY materials. Definitely won't be able to find this stuff at other stores. Also, nice deals on nail polishes. This isn't a comprehensive beauty supply store; it specializes more in some things over others and doesn't carry many generic brands. For example, in terms of general skincare products and makeup, their selection is small. I also don't know much about beauty supplies so I asked a lot of Qs - found their staff to be knowledgeable and friendly. read more

I'm not a fan of the employees at this location. They really need some training on customer service. I've been in multiple times and each time has been the same experience. I was in yesterday and I have a receipt for my purchases I uploaded for validation that I was actually in store. The employee that helped me out was behind the counter and I stood in line and I was the only customer in the store at the time and she was on her phone texting behind the counter. So I didn't put my stuff on the counter I was trying to let her finish and I waited. Once she was done she just stood there and stared at me. I asked "are you ready" and she said "yup" so I gave her my products. The whole check out process was unpleasant not once did she engage in any conversation with me, asking if I found everything okay, she didn't call me up to the counter I had to ask her if she was ready. She just asked for my Sally beauty # and told me the total. She didn't say thank you for coming in, she didn't say have a good day, nothing. She handed me the receipt and said "here" and I left. I was a former employee at Sally Beauty Supply in Arden Sacramento and they do teach employees to be engaged with their customers so I'm not sure why the multiple times I have came in to the store the customer service just wasn't there. read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Folsom, California

I desperately needed bleach and toner and Nicole saved me! She walked me through each step and explained in detail what each product did, recommending certain items for my personal predicament! Thank you Nicole! read more

I came in here and was helped immediately by JoJo. I told her exactly what I wanted to do with my hair and she put together everything I would need. She also recommended great hair products to maintain the healthiness of my hair. JoJo is absolutely amazing and I recommend asking for her if you need help with any products. She is extremely nice and very helpful. She is also very knowledgeable on each product and will get you what you need. She made my experience at Sally's the best. read more

This place was awsome. I came in to some supplies to make a gift basket for my wife. I had absolutely no idea what i was looking for. Racheal and Kristine went over and above their call of duty to help me out. They were both extremely helpfull, kind, knowledgeable and patient with me. My wife was overwhelmed and greatfull for the basket that i and the girls from this store put together. I would recommend this store to anyone that need beauty supply. read more

I will never return to this Sally's Beauty and I would advise all you to do the same. I went in to purchase some false lashes and looked at some nail polish while I was there. When I was ready to check out I told the employee at the register I was ready and she proceeded to give me a dirty look while looking me up and down. While I'm paying she asks to look inside my purse. (Umm this is strange...I know I spent a little while looking at the nail polishes, but I wasnt aware this means I stole something). Being as that I had nothing to hide I opened up and my purse and let her have a look inside. The only thing she had to say was "ok" ...no thank you, no explanation just an "ok". Then she just stares at me waiting for me to leave. Apparently she was so excited to catch a thief (fail) that she forgot she still owed me $15 in change, which I had to remind her of... Ok Sally's I know nobody would ever describe your store as upscale, but this is down right pathetic. I have never experienced such poor customer service. Avoid this store at all costs unless you want to be accused of stealing by a girl with the high ranking title of sally's beauty employee. read more

Jessica helped me and was very knowledgeable about all of the products. She was able to help me pick the right product that work best for my hair and the desired hair result I wanted and even made suggestions on what would help for after treatment. Best Sally's experience yet! read more

I've been going to Sally Beauty Supply for years because they have great supplies at HUGE discounted prices. More so now that I'm getting my esthetician license. I'm having to purchase more supplies for school. Anyway, the employees are always helpful, product knowledgable and friendly. I've never had an issue returning itmes that didn't work out for me and SBS always gives full refunds. Great place for purchasing your basics. read more

Great service getting some extensions and the girls were helpful by offering suggestions and tips. I was in and out in a jiffy.

Unhelpful staff! I felt that I was bothering the girl at the front. They don't really know what they're talking about either. I asked for a neutral brown with NO red undertones and she pointed me in the direction of the red/warm tone browns. Haha. Jeez. Know your store and products please. read more

The staff here is super friendly and helpful. Not only did they help me find what I was looking for but also made some great suggestions that will help me accomplish the look I am looking for. Thanks team. Special thanks to Spencer!!! read more

Really love this place and I've been going here for about 6 years. The girls there take care of you so much and give great advice for beginners, intermediate, and professionals. One girl in particular, Candy, spent her time thoroughly answering my questions and explaining the products she used and why she used them. She was super enthusiastic and smiled throughout the entire time I was there. She even gave me tips on saving money which I really appreciate. She is genuine and amazing at what she does which made my experience at Sally's Beauty Supply so much more enjoyable! read more

I often purchase Remy hair extensions from this location because they usually carry a wide range of blonde shades. I went in and asked one of the sales associates to unlock the hair extension from the shelf so I could hold the color up to the light. While I was looking at the hair extensions, the two sales associates began to openly argue over who of the two of them should ring up my hair extension sale when I as ready. The one lady was sitting on the stool sloughed over and said she believed she should have the sale because her numbers were not high for the day. I could not believe they would actually discuss that in front of a customer. I immediately handed the package to the sales associate and said "no thank you I am no longer interested" and walked out. I decided to purchase online at a different retailer instead. Not only are the sales associates not properly trained in customer etiquette, but they are rude. I will never return to this location. read more

The website prices are different from the prices at Sally Beauty Supply in Folsom. The item that I want was $6 more at the store and I was able to show it with my phone to the cashier. She said it is more at the store because we don't have to the shipping and handling fees. So I went to Sunrise Blvd at Rancho Cordova. Wow, better customer service and they go by Sally Beauty website prices. read more

One star is 5 too many for this location. The girls that work there don't know anything about what they sale and are not helpful at all. They act almost pissed if you ask for assistance. I went in for some extensions and I asked the blonde girl for the once I wanted. She gave me a look and walked over to grab one that I wasn't even pointing to. I let her know those were NOT it. And she moves to the next ones over. THOSE WERE NOT EITHER. the bitch couldn't even look to where I was pointing. I don't care if you're having a bad day. If you are and don't feel able to do YOUR JOB then stay at home. On the check out process, omfg, same thing! I had a gift card and told her I wanted to pay with balance on my card and the rest in cash if needed. She couldn't figure it out. I hand her over a 20 then she hands my receipt and card when I look at it I see that she didn't do what I asked. She took all the cash and charge the remainder on my gift card. Her explanation, "well I already ran the transaction." The stupid little shit didn't even asked for my pro card. She gave me no discount. I know sallys isn't ulta but really!?!?! Hire someone who wants to work and not some stupid little shit who thinks she too good for the world. You're not pretty enough to be THAT stupid. Get it together sallys. read more

JYesterday was the last straw. The staff is usually unprofessional at this location and they frequently have incorrect prices listed. They are always out of stock of products I never had problems obtaining at other locations. In the past, I was willing to overlook these issues because the location was so convenient to me but yesterday I needed to pop in quickly and there was a sign on the door that said closed even though it was the middle of the afternoon. So I waited a few minutes and then called the store. I asked when they were going to open again and the lady said probably in about 10 minutes. No apology or any explanation. I decided that I'd had enough and I won't be returning to this location until they get new management. read more

I had an orange hair emergency so I called on a Sunday an hour before they closed to ask if there were any color pros on staff. Cecelia was super friendly and listened to my concerns. I arrived close to closing time and she greeted me with a smile and had me ready and out the door in 10 minutes. My hair is fabulous thanks to her excellent advice. I have gone to the same stylist for 10 years but due to a career change and less income I decided to go ombré for a bit but hated it. My hair is long but very fine. I started the process of lightening on my own at home but needed some professional products and advice to get me to the perfect ash blonde. Thank you so much for your personal attention. I am so happy with your service and positive attitude! read more

The two women running the counter did not pay attention to the customers. They were far more attentive to each other and their conversation. I would not come back, there are far more places to shop in Folsom to have to suffer them. read more