Had such a good experience at this Ulta! The staff is actually super friendly and they greet everyone the second you walk in. My sister and I went around noon and it was nice and quiet, not chaotic at all. I only went in to help her shop but ended up leaving with a gorgeous new eyeshadow lol. Definitely recommend this location! read more

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I brought my daughter here for her first ever big girl haircut (previously just ends being cut). Our stylist Janelle did an amazing job making her feeling comfortable and not rushed. I loved that she asked my daughter's input making sure she loved her haircut as well. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Folsom, California

Lack of communication, bad customer service. It was our first time at this location, but after this experience, I won't be choosing Ulta for any of my future needs. read more

Girls here are very mean. Has been this way for years. Came back because of a special going on with tarte and I'm sad to see it hasn't changed. Tons of employees and not one asked me to help me, when I checked out I had to ASK for my free gift and was given the wrong gift as well. Not nice people working here, this is why Sephora is crowded and this place you can hear a pen drop. Never coming back to ulta read more

I been here 3 times and they don't ever greet me or ask if I need help. Each time they only greet the white people walking in. Today I brought my friend in and we both (both minorities) were not greeted. read more

TLDR: Hasmik is AMAZING!!! Let me paint you a picture: it's Christmas Eve, my two sisters and my dad (shoutout to the best girl-dad ever) are going to Ulta. My younger sister is looking for a completely unlabeled eyeliner pencil that she bought a year ago. My older sister is trying to find a lipliner to match the only lipgloss she's ever liked. I'm looking for a skin tint that won't make my skin look like I fell into a plate of flour. Enter Hasmik. My younger sister shows her the eyeliner pencil (again, NO LABEL) and not only is Hasmik so sweet but she knows IMMEDIATELY what it is and where to find it! Then my older sister was showing her the mixed berries Tarte limp plumber and said she wished there was a lip liner that matched. Hasmik picked up the lip plumber walked straight to a lip liner that was a different brand, did a color match, and on the FIRSTY TRY it matched the mixed berries lip plumper perfectly. Finally she helped me find my peeerrfect shade in the Fenty beauty eaze drop blurring skin tint and helped my sister find her winter shade at the same time!! The whole time my family was giggling and singing and yapping and Hasmik was unbelievably helpful, friendly, and patient. Shout out to Hasmik!!!!! read more

Extremely rude re: returns and do not understand their own processes or the differences w/ in store and online returns. Treated w/ total disrespect. read more

This must be my 3rd visit (I think) with the same elite stylist. I paid $102 for a scalp treatment shampoo and hair trim. After the trim, my face is full of hair and at the back of my shirt no matter how much I shake it off. I inquired if they have a soft brush I can use on my shirt or face, they said none. Instead they gave me a dirty looking flannel that I did not take as at that point I did not trust where they got it from. I later saw the stylist wipe the surface dresser with it. This place would have been a convenient go-to for me living in EDH but now, will never go back. I felt the R treatment. read more

I booked a Signature Curl Haircut with Elite stylist expecting a specialized curly service. The description says it includes a curl treatment, curl-specific shaping techniques, and up to 1 hr 45 min service. My appointment started at 3:15 and ended at 3:40 (about 25 minutes). My hair was simply washed, quickly cut, curl cream applied, and diffused. No protein treatment, no curl-specific shaping, and almost no consultation or guidance. For $92, this did not match the advertised service. Very disappointing experience. read more

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I am so satisfied with my experience at the salon here and even more satisfied with the price. I usually am cheap and get my haircut at like Supercuts then hate it so I decided to try Ulta's salon for a simple trim for like $50. Wow! I was thoroughly impressed. Not only did I get like the full shabang treatment with a shampoo and a deep condition, I also felt like my hair had never been cut like so before. The sweet beautiful woman cutting my hair's name was Alyssa N I believe and she did an incredible job. I have extremely damaged hair from years of box dyes and home bleaches but she made my hair feel softer than it honestly ever felt before even pre-hair dyes. She took the time to clip all the dead pieces out and it really had an incredible effect. She also was extremely knowledgeable as well as the cute girl with the beautiful long hair at the stall next to her (who I did not get the name of), as they both gave me a lot of good suggestions for how to combat some of the issues I have with my hair, without just trying to sell me products. I was just so appreciative and impressed and will be coming back the next time I need a trim!! read more

Omg Brooke is freaking amazing!!!! This was my first time booking an Ulta hair appointment and she went above and beyond. I just wanted a few inches off and she gave me exactly what I wanted and more. My hair has genuinely never looked better and I will definitely be back!! Book with Brooke and you will not be disappointed! read more

Ulta folsom hosted my daughter's 11th birthday party and I cannot be more happy with how it went! Our two party hosts were AMAZING! Heidi and Izzy made my girls feel so beautiful and special. Highly recommend having your birthday at Ulta in folsom, you will not be disappointed read more

Extremely rude staff. I walked in there to get some products and this worker was standing right by the door. She looked at me and said "I can give you something to fix all of that" and pointed to my hair and face LMAO like how rude. She then tried selling me this really expensive hair product and when I refused she just rolled her eyes and walked away. A lot of the other workers had attitude too. read more

This review is for the online/phone customer service only. I have tried text and calls and both are ridiculously slow. They keep saying something to the effect that they're looking it up now but they say that like at minimum 5 times in a span of 20 minutes. It doesn't need to take this long. Most customer service representatives are quicker. In and out like in under 5 minutes. Do better because it's definitely time consuming and somewhat annoying. read more

I hadn't been in the store for a very long time but recently have had rediscovered it. They offer promotions in store for products I use & I can walk out with don't have to wait on shipping. Recently I visited to find a fragrance for myself. I was greeted by two friendly faces when I walked in. I worked my way back to the fragrance area. Associate Bailey was quick to acknowledge me & offer her help. I explained that I liked light, soft scents nothing too heavy. She took the time to show me several newer fragrances she thought I would like. She knows her fragrances and I found a yummy scent. Not heavy, not too sweet a great scent I can wear every day. Fantastic, cheerful, happy to help customer service. That's the customer service I'm looking for & appreciate. 5-stars to Bailey and kudos to the store read more

I have been to Keri for eyebrows a few times now, and I would have to say she is the best in the area after searching for a good eyebrow waxer around here the last few years! read more

I'm 76 and attending a formal wedding this weekend. I needed a new lipstick and also hoping for advice on makeup tips I ended up with full makeup session! Karissa was amazing! Makeup looked fantastic, her pick of products/colors perfect for my skin tone. Thank you Karissa! read more

My review is about customer service. I made a purchase while I was traveling. This is the closest location to me & it's temporarily closed. My return window expires a couple of days before they reopen. I have to go to Citrus Heights which is out of my way & farther than I want to drive. Customer service said there's no way they can extend my return date or allow me to mail it in. They said if I'm 1 day past my return date then I'll have to get a store credit. I spent $387 & not happy with the products. I called the store to see if there's anything they can do & nobody answers. Such a big inconvenience read more

I had such an amazing experience, mainly due to the help I got from Izzy! She truly made my day, she is such a wonderful, kind of ray of sunshine. She was so eager to answer any and all questions I had; and her vast knowledge was so helpful! And when I told her I was on a tight budget, she did not hesitate to offer me affordable options. Highly recommend Ulta for its products, and its service. And if you go in, ask for Izzy, she's amazing!! read more

This is a pretty decent Ulta, although they are not always well-stocked, and the customer service can be hit or miss. On my most recent visit, I was searching for Australian Gold tinted face sunscreen, which I hadn't been able to find anywhere else. On the first two tries, I managed to walk right by it without seeing it. I had to ask someone for help, but, once I asked, she was ultimately able to help me find the sunscreen. It was hidden on the bottom shelf, and it was hard to see because it was all knocked over, but, it was there. Once I had my sunscreen in hand, I decided to browse the NYX brow products. (When I was younger, I used to always shell out for Benefit or Anastasia, but I honestly think the NYX works just as well.) I was able to find the brow pencil I was looking for, but it was actually pretty hard to find. None of the pencils were in their proper slots, and, even if they had been, several of the pricing strips were completely missing. I didn't know how much I was paying until I got to the register. Overall, I appreciate the convenience of having an Ulta in town, especially when I have an urgent need for a beauty product that I can't find at Target or Wal-Mart. This location usually has decent customer service, but their recovery and price labeling could really use some work, especially on the lower shelves. read more

This review is for my first/only visit to the Ulta in Folsom. I am a regular and long time customer of Ulta and other locations. This location is right off the freeway in Folsom - lots of parking. The store is a large location as far as Ultas go. Usually when I go into an Ulta several people welcome me and ask me if I need help. This visit I was not greeted and I was not asked if I needed help. On this visit I actually did need help finding something. I asked an employee if she could help me and she acted irritated by my request and got on her walkie talkie to ask someone else to come help me. Anyhooo not cool. The store was dirty with lots of empty shelves and almost all the employees were hanging out behind the registers even though no one was waiting to be checked out. Just not the vibe I'm used to, so I'll stick to going to the other Ulta locations here in town. read more

Time to update this review I think as I've now been seeing Sara for almost 2 years. I am very glad I found her so quickly upon moving to my new house as she's pretty much perfect! I'm a weirdo and like to change things up every time I get my haircut, probably because I always wait so long (I looked back and realized it's about every six months) in between appts. So I really like to have a stylist who can give me some ideas and get creative with me. I do usually bring an inspiration picture, but Sara is so knowledgeable about this stuff that she's able to guide me in the most flattering direction. She always does an amazing job so I'm happy to just let her go for it. I really look forward to getting my hair done at the Ulta salon, I always have a lot of fun with the girls who are there and of course walk out feeling gorgeous! If you're looking for a new stylist, I think this is a good place to at least check out. I save up as many ULTA points as possible so I can take a big chunk off the bill. It's a good system read more

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Sarah B is the best stylist Ulta has and when she moved stores I literally followed her because she's that good. So if you're wondering why you can't book with Sarah B at this location, it's because she moved to the Rancho Cordova location! Definitely recommend her for your hair transformation -- she seriously kills it every time. I have tried other stylists at the Folsom location and they just weren't good experiences overall, so Sarah is worth the extra few minute drive to be sure I'm happy with my hair. read more

Was not greeted when I entered, but the customer shortly after me was. No one asked if I needed help or anything. However, I noticed one of the workers following me. Spend your money at the Sephora down the street instead. read more

One of my least favorite Ulta stores. My experience with the stylists at this location have been that they are driven to achieve the highest dollar amount possible with each service, by constantly trying to sell additional services you were not there for. Traci was exceptionally unpleasant. I was disappointed with her lack of care. Unfortunately, it feels as though "Elite Stylist" are only interested in the dollar amount you bring. The higher your dollar amount service is going to cost, the kinder they will be. One of the reasons a stylist is granted that status is by the dollar amount reached over a period of time. This is often achieved by overselling services, rather than your number of clientel or experience, or furthermore your customer service abilities. Note to self, steer away from "Elite Stylists" unless you want them to empty your pockets. (Not to say there arent genuine Elite Stylists out there, but let me tell you, the ones at Folsom are not genuine whatsoever! aka Traci and Sara) read more

Guilty as charged... I came into Ulta to use the restroom after brunch this afternoon. It was shockingly in a very bad condition! It is not reflective of the rest of the store, as the rest of the store is clean and in good condition. I hope they were just understaffed or just missed the afternoon cleaning, but this restroom is really gross! I did leave with some products so it didn't throw off the whole experience. It did made me think twice about sanitizing my hands after leaving considering the store probably hasn't been sanitized today or maybe in a while. Hopefully management can crack down a little on cleanliness! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Folsom, California

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Sierra cut my hair today at the salon and it's like she was an angel sent from the heavens to fix my hair. She got it just the way I wanted it - better than I ever could have dreamed. I don't usually do reviews on Yelp ever but she is so amazing it's compelled me to write about her. Can't wait to come back and see her again! read more

Great customer service by Caroline! I'm getting married in 3 days and my fiancé and I wanted to find a perfume and cologne for our special day. Neither of us ever wear either and so we didn't really know where to start, but Caroline came over and helped us with recommendations and was so patient as we figured out what we liked! Awesome job, highly recommend her read more

I was assisted by the fabulous Karissa! She was very knowledgeable with her expert recommendations. She had a great smile and a pleasant sense of humor that really left a lasting impression on me. Her customer service was impeccable and on top of that she was genuine in her approach and not salesy. Plus as a bonus she is also a eyebrow specialist. I highly recommended that you ask for her because she is the best! The El Dorado Hills Ulta have wonderful and superior customer service! Bring your positive vibes with you and you will have a great experience! read more

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I absolutely love my balayage, cut, and style and colored tips by Sara B! I showed her a photo of what I wanted and she nailed it. She has a great eye for beauty and I totally trust her opinion and suggestions. I asked Sara for some color at the tips and did an amazing job, she said it was semi-permanent so it it will wash out and I really appreciated that, since I was nervous with the purple. All the staff at the salon are great, helpful, and respectful. 10/10 highly recommend. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Folsom, California

Today we worked with Karissa and Brittney. What an amazing experience. We went for a makeup tutorial and they did an amazing job. My daughter's makeup was beautiful and they did not rush us. Karissa took her time and made sure it all matched and gave suggestions as well. A great experience for sure. We will be back. They really know their craft and we were made to feel important. A+ customer service. read more

I've been having my hair done by Traci and she is amazing! Has been for YEARS! Anyway it's not easy to make someone like me look good but she does it every time. I'm very thankful for her she is AWESOME!!! read more

I went into the store a couple days ago and wasn't sure where the lip liner was that I was looking for. The gal that worked there was very helpful and even went into the back to find it. I left very happy. Thank you! read more

I just wanted to take the time to acknowledge Tracy. She is more than an expert hair stylist...she is an artist and truly has a GIFT! I truly look forward to coming to see her every month as I leave feeling beautiful from the inside out! She is professional, magical at her craft, and leaves my hair looking phenomenal! Thank you Tracy! You are a rare find and I am so lucky to have found you! Ulta is SO blessed to have you too! read more

After having been in the ICU for four days last year, I lost more than half my hair. It grew back in wavy, curly and dry. It was a mess. Traci knew exactly what do with it and after only 2 cuts my hair looks and feels amazing and is very manageable. She also did a beautiful job on my color and is very reasonably priced. I couldn't be happier! Best cut is two years! Thanks Traci. (She is at Ulta is Folsom) read more

The review is for one of their staff, Ananda, who was incredibly rude. I sprayed one spritz of a hair product so I could smell it before spending $38. I thought that was the beauty of going to Ulta so you can test out products since I can just about find anything cheaper online. I set it back on the shelf and she stormed up and ripped it off the shelf barking that it wasn't a tester and now she had to throw it away. Yikes. I honestly didn't know. She was so rude about it. I thought about buying it so it wasn't a wasted product but she stormed off before I could say anything. Won't be coming back just to be treated so rudely. read more

This folsom location has the rudest most unkind and unhelpful employees. It's too bad because their salon is actually very good but the store employees and the staff are incredibly rude.I find it most annoying that the manager of the front cashiers is a older lady is the worst she rude , miserable and unpleasant and clearly hates her job and coworkers, and she often has to come into the salon and ring you up. read more

Experience is like always no one ever says hi or attempts to ask if I need help. Not the first time they do this. The manager is on the floor and saying hi to selected customers and passed me by about 3 times not even offering to say hi or if I need help. I was an assistant store manager at a store and that is not how you conduct business and how you treat customers that come to your store. I am not sure why corporate hasn't done anything with the horrible customer service this store has. I hope they will because I rather go to Sephora and shop. Will not be coming back to this store. You can't expect employees to act any different when you see the store or assistant store manager doing the same things to customers. Very disappointed. Giving it one start because at least the products I needed were in stock. read more

Won't be coming back. I grabbed the item I needed and went to the register. The cashier (Lily) promptly asked me for my phone number to which I replied that I don't have one with the store. She then asked if I wanted to sign up to get rewards. I declined. I do this at every store that asks for a rewards number. I don't want annoying updates/texts,etc. I refuse to give it out. She then proceeds to tell me that without a phone number I won't be able to return my items. Umm, weird and also doesn't seem legit but since I had no intention of returning my item I said ok. She then tells me that without my phone number she can't proceed with the transaction. I clarified: "are you saying I can't purchase this without giving you a number??" She said "yes". I said I am not giving my number to which she replied she could not complete the transaction without it. This went back and forth a couple times with me refusing to give out my number. She then turned to the customer at the next register and asked if she wouldn't mind giving her phone number. What!?!!!! Talk about making the customer feel uncomfortable. I felt this was incredibly unprofessional and also just wrong. You do not need my phone number or any phone number in order for me to hand over my money to buy a product! And if it was that important to have a number just have the cashier use her own number or a dummy number to bypass the system. I also read in another review below that you don't require a number to complete a transaction so why did this person give me such a hard time?!? Do better Ulta. read more

I had an appointment in the salon with Sarah only to show up and be told she's not here anymore. I finally talked to someone and they told me she is at the rancho cordova location. Why wouldn't they tell me? What gives? read more