Zachary was a huge help! He was very personable and such a kind soul! He made it seem like I was being helped by a close friend! I will definitely be looking for him to help me whenever I come in! read more

Customer Service Rep or Manager Staylia? (Forgive if it's a misspelling) but she is an amazing Customer Service Rep. I needed to exchange a mascara but I experienced a mini-stroke in the past month so I could not exchange within the 30-day period(I was only shy by a couple of days). She accepted it and allow me to exchange my product. Thank You! For this great customer service!!! I feel bad that I did not get the name of the lady that was helping me at the register :-( but Thank You to both ladies for your compassion & understanding! read more

Me and my friends went here today and Zachary was very sweet to us he shade matched all of us and was very patient and helpful. it was a fun experience we were all very happy that he helped us. read more

This place is so overstimulating. It's often very busy with long check out lines, and it's always so bright and loud in there. Workers are very helpful though, so that's a bonus. read more

Customers BEWARE, Sophora is focused on making money and not on customer service. The manager refused to exchange a product for a product made by the same brand in correct package siting that it was their policy not to give an EXCHANGE because it was a week from the return date. The price would have been identical. This company would rather lose a long time customer than make an even exchange. read more

Coming from a guys point of view, Sephora has everything!!!!! All the workers were helpful and knew their stuff. It was totally packed so it would be nice to have a couple seats for men to stay outta everyone's way. Hahah. Prices were decent. Some things we wanted were sold out. The wife and kids were happy So I guess I'm happy too. read more

Shout out Liz at this location. She wrote her name on the receipt but my friend has it so to her mamagers it's the "shorter Liz not the tall one". She went above and beyond for me today. She made sure my samples were logged into my account so I could refer back when I'm ready to purchase. No one else has mentioned that was a thing and she was so patient making sure we found my actual account. She is a stellar employee and if I'm ever back I'd ask for her! read more

DO NOT BUY FROM THIS STORE, ESPECIALLY NOT GIFT CARDS. Bought a gift card here in store and when it was attempted to be used by the person I gifted it to we found out that had been used in the middle of the night fraudulently. The gift card was not tampered with and the PIN codes had not been scratched off so no idea how it could have possibly happened unless it was some kind of inside fraud where someone at the store or in supply chain has the PIN codes. Customer service at the store was absolutely no help and said this problem has been happening and the customer service phone numbers were of no help either and also admitted that there have been problems with the gift cards and fraud. Google "Sephora Gift Card Reddit" and you can find all kinds of horror stories about this. Sephora has lost quite a few customers after this! read more

THIS STORE IS RUNNING A GIFT CARD SCAM!!! My husband bought $175 gift card for me for Mother's Day. I tried to use it 3 weeks later and the gift card has a $0 balance. There was nothing they could do in store, I even showed them the receipt. So I called customer service and they said I have to file a claim with my bank. Shame on this location. You just lost a life long customer! read more

Chana, you deserve a shout out for making this Sephora sparkle a bit to me during our quick unexpected pop-in while visiting the area. So much so, I am dropping a quick Yelp about it. It is often the customer service that absolutely sets the tone in a retail space. Very familiar with Sephora over many years and also being a self proclaimed "skincare junkie" of my entire life, I actually know a boat load about skincare and very little about make-up (because if you take great care of your skin, you will require little to no makeup!). But I am with my husband and we are seeking a specific coverup for him to cover a blemish for he has to speak at a funeral in front of hundreds the following day. This store is slimmer and longer than I am use to with a Sephora, but this little spot packs a punch. Makeup generally up front, skincare in back, very clean, very organized, despite the chaotic weekend business of shoppers and holiday displays. Queue Chana to the stage. I am the first person to decline assistance from Sephora staff who I kind of always think are never going to know as much as I do about skincare and are too green to really understand the science behind skincare, but I actually want help this time because I need to color match my husbands skin. Clearly proficient in make-up and not pushy in the slightest for I am not willingly bowing to the idea that a Sephora staff member will get this right, but Chana made me let down my guard. Color match with the MAC product we needed and a suggestion of a product from Caudalie that I was not familiar with (because as a skincare junkie I am certain I know it all), Chana was the unexpected WOW to me in our quick visit. Thank you Chana. Loved you and have positive vibes about your store. Keep up the good works! read more

Perfecto service, works are sigma! Love this store though things are lowk expensive or im js broke..

Love this store this is where i get my acne products from they have helped me with my acne i might go back and get more again to help with my acne i don't regret going there for what i need the products i get help with my acne a lot and i gotten the laniege lip mask vanilla as well to help hydrated my lips at night I get chapped and dry lips during the winter months these products help with my skin on my face I've gotten compliments and other stuff other store brand stuff doesn't help my face at all never again will I get stuff from other stores for my face again I'll stick with sephora read more

The staff in this location are always taking care of me. I enjoy their expertise and willingness to help out for each and every need. They offer services and direct you for any product you are searching for. I appreciate the staff in this location! Thank you. read more

I booked a service for make up tutorial at sephora. The experience was really bad. At the end of the session I couldn't look at my own face. Make up done was very drastic and was not blending with my skin tone. They also charged for eye lashes which they did not mention while applying that its gonna be extra charge. Overall the experience was really bad for the price they charge. read more

Great experience! I love Sephora and especially their sales events. I enjoyed the staff and how helpful they were at the visit.

Yes it was a Saturday night and obviously busy as to be expected, but quickly I found someone to help with my concerns. Originally came in for NYX, quickly remembered the brand b is not available, and Chana immediately helped me find an alternative color matching and texture size matched. Thank you again. She showed me why yes it's more but it's also worth it. Last longer and doesn't smudge. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Folsom, California

I've been to many different Sephora locations in the Bay Area; I must say that this is the best one, by far. I went to this Folsom location, since mine is closed in Roseville. Sephora stores are all generally the same. They sell the same products and have a similar set up. The factor which sets this apart from the others is the outstanding customer service and product knowledge. Mary is the most attentive and knowledgeable Sephora employee I've ever consulted. I was in-need of a new, daily skin regimen and was luckily paired with her. Mary provided stellar service and listened to all my concerns, before recommending any products. She added a layer of warmth and humor, as I was very nervous to go out of my comfort zone. Mary didn't try to sell me something I didn't need, nor did it feel as though I was being ripped off. There were other friendly associates, including the person at the register. Not only are they using best-practices for the COVID situation, the Sephora employees are able to spend as much time needed with individual customers, meeting all of their needs. I will mot be going to my usual location, even after it opens. I will make the trip to Folsom for sure. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Folsom, California

They need to teach their employees about CUSTOMER SERVICE. First and last visit here - "you only get one chance to make a first impression", and BOY did they FAIL. We entered the store. Young man on headphones reporting to someone (through the headphones) as to how many customers just entered. Ok, this didn't prove to be stupid until later. We wandered about looking for products. Not ONE salesperson in sight to help. We just wanted to spend a gift card and never come back at this point! My friend picked up two items, but she needed to spend more to use up all of her gift certificate. We looked at the checkout line. UTTER SHOCK. EIGHTEEN people in line - NOT KIDDING! 18! And only ONE salesperson at the checkout. My friend said "let's just go". I said "No, I will get in line, and you pick the third item that you need. Just make sure you spend that stupid gift card!" While thirty minutes of my life were already wasted standing in line waiting to GIVE SEPHORA MONEY, I observed THREE employees walk up behind the counter, put things on the back counter for other customers, and then they DISAPPEARED AGAIN. Those customers (I witnessed this) were told by these employees "Just wait in line". Those customers had the same look of shock and abandonment on their faces as the shock I was feeling. SEPHORA: CUSTOMER SERVICE 101!!! TAKE CARE OF YOUR CUSTOMERS! Two registers were open, with no employees behind them. UNACCEPTABLE! FIFTEEN more minutes passed, we finally were called to checkout. The gal was nice but this was ridiculous. The three wandering employees - insane. TWO of them should have jumped behind a register and started helping people who were annoyed and languishing in line. And the dude with the headphones we experienced at the entrance? He was STILL THERE when we left, and he called into his headphones that "two customers just left". What in the HECK was the PURPOSE of this man? I HOPE whoever manages this store reads this, and educates their employees on CUSTOMER SERVICE. And Palladio Sephora! You can dump "the reporter" with the headphones at the front door. He served NO PURPOSE. read more

Customer service is awful here. Avoid at all costs. Asking for samples to try something and this woman has the audacity to ask me for my beauty insider number. For a sample?? You need to ensure I'm a paying and recurring customer first??? Last time I checked samples are complementary. Then she proceeded to ask me what I needed it for and what I'm looking to get out of it. Again I don't need to justify anything to you. Absolutely disgusting on how you treat customers. If I needed advice on skincare or beauty tips I would have asked. read more

It has been a very long time since I have been in a retail store and I just left now after an amazing experience with two wonderful employees, Alex and Heidi! Alex took the time to look up my account as I had forgotten what email address it was under, and I was able to get my free birthday gift! I also signed up for the Sephora card which is a partner with Louis Vuitton and red bottoms, so it is something I definitely recommend to my fellow yelpers who are obsessed with Sephora, LV and red bottoms! Thank you Sephora for having such a wonderful staff who goes above and beyond for your customers! read more

SEPHORA - Goodies! - Cosmetics & Beauty Supply Near Me - Folsom, California

Dear Auth #162828 and or cashier with glasses around 11:31a 05/02/2022! Your attitude and level of customer service is piss poor. I spent $150 and my aunt had to ask you to give me the complimentary gift that the prior salesperson gave her. You never even greeted me when I got up to the register to pay, or ask me if I'm ready to check out. You just stood there looking! Super awful experience and I hate to be that one but coming to this area as a person of color can be daunting and you beloved were to a person of color. Do better dammit read more

Margo was super helpful and really knows makeup so well. Extraordinary customer service skills, such a pro!

Sephora usually has amazing customer service but Shawn went above and beyond! I can not recommend this location enough. I went in looking for some viral perfumes that I didn't end up loving. Shawn gave me some amazing recommendations and cared about my preferences. This location is awesome!! Thank you!! Now I have a beautiful list of fragrances! read more

TERRIBLE CUSTOMER SERVICE! They do not let people in during the last 10 minutes. The person at the door had a serious attitude about it. Looks like I'll be going elsewhere from now on. read more

SEPHORA - Guarding the door 10 min till - Cosmetics & Beauty Supply Near Me - Folsom, California

This Sephora location is relatively new and I'm so glad there is one in Folsom now!! I go there alllll the time. It's in the Palladio Shopping Center by the Barnes and Noble. The employees are SO helpful and fun and nice. It's a pleasure to shop here. read more

The customer service here is absolutely awesome, Julian especially helped me out a lot. He was very nice and friendly, and was very professional! An easy five stars! read more

I definitely do not need any reason to shop, I am so glad there is a closer location now instead of the Galleria mall. This location is huge and has everything you can want. I definitely walked up and down the store shopping and buying way more then I actually needed but of course I will use it all. I always buy my orders from online with Sephora but now I can just visit the store when I need a quick refill of my products I can just stop by. read more

I was here the other day to pick up some beauty essentials. I think it's a smaller Sephora but still with lots of products and brands at your heart's content. Parking is always a little tricky here but once you find a parking spot, you can easily walk to this corner destination. The staff were all super friendly, asked if I needed help with anything. Overall, lots of products to choose from, it can be overwhelming. You can sample and try almost everything and I love being a loyalty member so you can earn free samples or products. Overall, great customer service and great quality products! Thanks for finally opening a location in Folsom! Just take all my money!!! read more

The best experience in a Sephora I've ever had. I just needed one thing on my way home. Rather than have to explain away help offered they were super respectful of my declination of assistance and offered up help if it was needed. The Sephora of my Dreama has arrived. read more

SEPHORA - I only wanted to come in for a Stunna Lip Paint and that's all I left with. - Cosmetics & Beauty Supply Near Me - Folsom, California

They were so nice and friendly. I'm a huge tomboy and don't know a thing about makeup. I get so anxious about going into makeup stores because I am sure the associates are judging me but I didn't get that vibe here at all. Plus the store smelt so nice. I will definitely be back. read more

Thanks for opening a store in Folsom. Shout out to Marco who helped me find the perfect Concealer and have fun doing that! read more

Well, this Sephora has been completely disgraceful. They have sold use a horrible product with out being remorseful, let alone helpful in any way. The product (lotion) was completely moldy and nasty. The sales lady said, well you must have gotten a bad one with Covid and all. We bought the product for only three weeks. Using it at day 2 or 3. We had to throw it out right away, considering it was black mold and may create a terrible health issue. We have a 13, 4 and 2 year old kids, so it got dumped out quickly. However, it appears to be my fault of not keeping the terrible health issue item. And waiting for time off to bring it in for a refund. Black mold can seriously damage the body. But Sephora's sales ass, it's supervisor, did not consider this one bit. They did not look up my account, ask for a receipt of proof of purchase... nothing....except "without item call cooperate yourself" I then had to spend hours over the phone speaking to several reps before finally getting to "mgmt". After speaking to the supervisor she issued a refund only after I said, I would like to close my account with Sephora. After that Ordeal, I wanted to have nothing to do with Sephora and it's bank again. Reason being, We called the bank shortly after, again speaking with someone that supervisor quoted "needed more training in this area" but was told we had to pay to close our account...? And with closing it today, i would lose my credits and rewards. Normal? Nope. Again and two hours later, had to speak to higher up to see what is going on. She said she would waive the fee if I didn't close down my account. This is extremely inappropriate and let's not talk about customer service. Lowest form of life EVER. UGH. My disgust for a store has not been so bad since experiencing this. And believe me, I have worked years in retail and customer service. I have experienced a lot of different characters myself. So that is why when I went in and even speaking with cooperation, I kept my composure, was patient, and explained in complete detail and was accurate Throughout the entire experience. Customer service helps its customer not protect its company. Again and again, disgraceful is just a courteous way of explaining how Sephora at the Palliado handles its business. It's mgmt, regional, cooperate should be so sadden by its Folsom store. read more

I've never met a Sephora I don't like, until now. As a VIB, I spend a decent amount at Sephora every year but I don't live super close to any stores. I used gift cards to purchase a few items while on vacation that I didn't like so I made the trip to this Sephora to return them. While finishing the transaction, I specifically asked the cashier if I'd be able to use the refund online and she said "Yes, you just use this code right here." So I walked away happy...until I got home and discovered I cannot use the merchandise credit online. When I called to discuss this with the store, Jennifer was very unhelpful. They obviously need to train their employees better. Had the cashier been knowledgeable and answered accurately, I would've shopped while in store but now I have to make another trip since it can't be used online. Really disappointed in the service I received after being a loyal customer for decades. read more

This is my second time coming here to get my makeup done. I scheduled the Sephora deluxe which is essentially a makeover with a $50 purchase but you must make an appointment ahead of time. My makeup artist was Miriam who I loved! She and I got along so well and she did my makeup exactly how I wanted it! I purchased foundation that she introduced me to because the current one I am using by Too Faced separates and I was getting tired of it. I also bought a beauty blender. I love this service and I know they are discontinuing this service after March 2020 which I am very sad about. I will schedule my next appointment in March before the service ends! read more

The customer service at this location sucks so bad. I live closer to Folsom but will drive to the Elk Grove Sephora or shop the smaller inventory at the Sephora inside kohls to avoid the employees at the Folsom Palladio location. Idk who these employees think they are but you look ridiculous ringing up products with a bad attitude & shitty look on your face. If your job makes you so miserable, get another one. I've tried this store three times to try and give it a good chance but I just felt awful every time I left read more

I made an appointment for a make over at Sephora in the Palladio for a party that I was invited to attend. I showed up for my appointment time and was greeted by Anne who told she would be my make up artist. She asked me how I wanted my make up done so I showed her a photo of myself on a previous occasion where I had my makeup done at a Sephora in San Francisco. The eyeshadow was rose gold and paired with a pink shimmery lip and matching blush. Simple enough? Wrong. She picked out a concealer shade that was way too light for my face. I looked like a ghost. She laughed and said my skin was too light for any of their concealers. This clearly isn't true because I've had my make up done multiple times in the past and it has never been an issue. She used extremely dark eyeshadow and applied thick black eyeliner on both my top of bottom lash line. I told her it was way too dark and didn't look like the picture I wanted at all. My eyebrows were also uneven and looked like they were drawn on with a crayon. She tried to fix my make up multiple times but each time it looked worse. She finally called the manager over who said to me, "I don't think it looks that bad." (If you even have to say that, it looks bad.) the manager then told me that they had no one else to do my make up and they were fully booked. She said they could only remove my make up and not charge me for the application, but would have to still charge me for the lashes. I told her I don't care I'm already late for the party and had been here for so long at this point that I just need to leave and get ready. Also multiple employees continuously walked by while this was happening making me feel uncomfortable. I'm sure they heard what happened and wanted to get a look at my botched make up job. It was humiliating. I was so uncomfortable the entire time. Another make up artist, I believe her name was Maddie, had a last minute cancellation and said she could take me. She said the make up wouldn't be as clean and defined because I still had some smudged black eye liner left around my eye from the previous "artist" that did my make up. I told her I don't mind and thanked her for saving the day. She finished my make up and I was really pleased with the work she did. I asked for her Venmo so I could leave her a nice tip. When I was finished and paying for the lashes, I also picked out about $50 worth of make up to purchase. When I was finished paying at the register and turned to walk out of the store, I heard Maddie and another employee behind the counter bust out laughing. I decided to not leave her a tip based on that. I also would've returned all the make up on the spot but I was extremely late to the party and didn't want to miss it. I had been there for about three hours at this point and needed to go home and get dressed still. I returned everything I purchased the next day because of how I was treated by the employees. I felt extremely uncomfortable due to the employees lack of professionalism. Sephora please train your make up artists better so no one else has to go through the humiliation I did that day. I showed my friends and family members photos of the botched work the artist initially did and they all were in complete awe that a Sephora make up artist did such a terrible job. I'm too embarrassed to post the photo here. I will never be back. No one should ever walk out of a Sephora make up store feeling stressed, humiliated, and as uncomfortable as I did that day. Never trust this place to do your make up if you have an important event to go to. read more

Candace H. from Shingle Springs, CA. You are the reason this pandemic isnt over. people like you are selfish and dont care about other peoples health. im glad you will never return to this store because i would hate to have your germs all over my make up! i shop here often and i love every beauty adviser there because they care about peoples safety! thank you Sephora NOW TAKE MY MONEY!!!!!!! read more

I love me some Sephora! And I refuse to go to Arden Mall these days cause the whole place is just tragic. So I was really excited when I found out that they opened one at the Palladio. We live in Elk Grove and drive up to Folsom for just about everything we can. I came into this Folsom Sephora and it is clean and has everything I needed the one star is the staff was overbearing. My mom kept asking "do they think we're going to steal something?" In the hour we were there we saw every person in the store at least 3 times asking if we needed anything, did we have questions, etc. It was entirely too much and actually really annoying. Im a VIB at Sephora and a major skin junkie so the overbearingness of this all was just toooooo much!!! But Ill still go back cause I love Sephora! So if you're a Sephora manager please talk with your people and just chill on the overextending everyone. read more

Went to the opening day for the store and the store looked amazing! Every employee was so helpful and they all seemed so excited about the grand opening. I received a lot of help from the skin care girl named Kaziah who helped me pick a moisturizing mask and who also gave me 2 free samples. I even received a free Sephora bag for spending $35. Overall a great experience and I'm so happy that Sephora is finally in Folsom! read more

SEPHORA - Free bag with my goodies I got - Cosmetics & Beauty Supply Near Me - Folsom, California

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Drove all the way from sacramento to pick up something real quick. Arrived at 6:40pm to walk up to the doors & they are locked. They lights were on but doors were closed and locked. It was November 19, 2020 on Thursday. Their yelp states they close at 7pm. Disappointed. read more