Went into this beauty place because at the last minute, my daughter needed duck clips for her hair…read more The worker behind the register was really nice and guided me to where the items were and also offered some assistance with a couple of other products. The store was very clean, organized well and not busy at all. I have visited the store a few times and I like the fact that they are efficient and have all the basics of what you need. I have never had a bad experience when visiting. Their prices for hair products are pretty comparable. We will be back.

Came to this location while my sister needed to grab a few things. I decided to look around to see…read moreif anything tickled my fancy. I looked over their nail polish options. I loved all the different colors they had to choose from. The kind that I wanted "Essie Gel" they didn't really have any colors that I liked, so I opted not to get any. I then helped my sister find the wand that she needed for her hair. She picked up a few other things, checked out and we were on our way.

I love this Ulta, and it shows. They know who I am when I walk in. Jenny is the only person I'll…read morelet do my brows. The staff is friendly. The store is stocked. The staff is also knowledgeable too!

I knew I would find bat I was looking for, but the young lady at the register had a bad attitude…read more With the blue hair. She was very lacklustre. They seriously argued over who would help me. One was on her break. I was ignored. Will not come back

Christie was amazing. Help me with everything I needed. This place has everything anyone needsread more

Amazing customer service!! Helped me figure out exactly what bleach to get based on my hair type…read moreand she had a lot of experience on doing hair. Would definitely come back.

I was greeted as soon as I walked in which was a plus Coming in from out of state to look around…read moreand I saw free tress passion twists which can't be found everywhere. An Asian lady asked if I needed help and later this black lady asked if I needed help but I was ok although I did ask her a question. Didn't realize she'd follow me around the store in two other places. I take a star off for this because I already had things in my basket so I had no intention to steal. I look a lot younger than I am and that's not always a blessing because I'm sure she thought I was a young buck. Nice wig selection and accessories but I have to take a star away for the obvious policing.

I stopped in after work a few days ago to look for some earrings. The cashier was very helpful. She…read morehad someone that had a new experience and she was giving them really good advice on how to get good results. 10/10 would browse again :)

I go to this beauty store all the time because it's the closest, but genuinely when I say I love it…read moreI love it. People say that have bad experiences here and im not here to invalidate no one but it's been 100% authenticity, quality, care and vibes every time I've been. And I mean every single time. The workers are the sweetest and if you feel they might be rushing just remembe, they are humans too and we all have things to tend to, things we think about, and we all have our days. If everyone was understanding of this the world would be a much smoother, beautiful place!

I went in store yesterday and Gabby was absolutely wonderful in helping me find everything I needed…read morein record time. She had no idea that I am dealing with sciatica and terrible leg pain, so this was like God sent her to me. She color matched me perfectly on the first attempt with my brand foundation as summer is here and my color has changed. I told her other products I was interested in and she found products on sale on all but one. I was in and out in no time. I normally would have walked the store and read all too many labels and left frustrated and in extreme pain. Thank you again, Gabby!

just left the Ulta in Jacksonville Beach and this experience was completely unacceptable. I walked…read moreup to the register and the employee immediately said she was "with a customer," even though there was no one there and no line. Then she rudely pointed and said the line starts somewhere else, but there were no signs and no people standing anywhere to indicate where the line actually begins. It was confusing, unprofessional, and unnecessary. Instead of helping, the attitude was dismissive and rude. When customers are spending good money in your store, basic respect and clear communication should be expected. This is unacceptable, and I will be contacting corporate about this experience. No customer should be treated this way, especially while spending so much money at your store. Management seriously needs to address both customer service and the lack of clear direction at checkout.

Good morning, I have been an avid shopper and loyal customer…read more of coco beauty for more than 10 years. I now live in the Saint Johns area and still drive into jacksonville just to shop there for my human braiding hair... the associates are mostly pleasent and helpful and the owners (although stoic presenting) have always been cordial. On average I've spent almost 300$ everytime. We ladies know quality human hair is expensive and depending on the lengths. For the styles I want to achieve it's anywhere from 50$-80$ per pack! I get 3 EVERYTIME and sometimes 4 if I want to mix in a color. On top of that there are the little odds and ends that get picked up just because. Yes, I know, impulse buying... anywho. Wed 25 Jun I went there with my husand and our two girls, and like always I looked around for the human hair aisle while they puttered about. I got 3 packs of human hair... 16"Zury 1B $49.99 18" Zury 1B $59.99 and 24" Kemi $79.99. The hubs got the girls a few things and the afew more things at the counter. Nothing in me has ever lead me to believe that the hair lengths were not what was on the packaging... I get home and prep it for bleaching as I have done many times in the past. I go through the entire process and I'm now ready this morning to get started. I go to my hair bin and get out the color I wanted to add. 18" Model Model Dream Weaver #30 which was previously purchased maybe $59.99 I don't recall. I set the hair out so that I can begin to unravel the elastic gold band and as the hair is laying on top of eachother I notice a discrepancy... I said this can't be right. I looked back at the bags and then my receipt and when I confirmed what they all said, I got out my measuring tape. Well I was surprised to say the least and felt very angry and betrayed to say the most. How could this happen? It's never happened before. The 16" was 14" the 18" was 16" and the 24 was 22! I even asked the Hubs to look at it in case I might be wrong. I was not. So I composed myself and called the store. An associate came on and listened for a bit and then put on the store owner. He was NOT helpful AT ALL. He blamed the manufacturer. obviously they can't check the length of every pack of hair... but woth this information he should probably reach out to them and find out what's going on. No he said he could not help and he could not give me more hair. He said the most he could do was 10%... I was appalled. I didn't have time to ride back up there right then as I'm sure many women don't or don't want to be bothered... but I asked him if this has never happened before, can't you take a loss a loyal customer? And get on the manufacture for false advertising? He had gotten rude with me and said something like why I'm asking him the same thing over and over and how come I'm the only person in the 10 years he's been there to ever complain about this... how should I know? I kept my cool although I'm sure he could hear it in my voice. He said he could not do anything... I said you own the store, you could charge it as a loss, like when people steal no? No he could not help me at all and he would not be calling. He gave me the numbers to call Zury and femi. I will be reporting this to the better business bureau as well. You'd rather lose a loyal customer that you can continue to have for years and years to come? This could've been a better review, singing the praises of Coco Beauty, for being so understanding... Instead I'm here saying buyer be WARNED! Check the length of hair you have gotten from this store! And shop somewhere else for your beauty supply needs BECAUSE THEY DO NOT CARE ABOUT THEIR CUSTOMERS. I'm sad that I have to find somewhere else, but it's about the principle of the thing.

Thank you to Ms. Chong, for providing kind and caring assistance to my wife in selecting an…read moreappropriate lovely wig, my wife's medical condition has resulted in hair loss, Ms. Chong took her time and great patience to show my wife how to wear and dress the wig to meet her style. My wife is so happy to wear this beautiful piece that has boosted her confidence. We will visit you again Ms. Chong, thank you.

I went to the store in the town center because the gloss i need was sold out in a bunch of other…read morelocations so I figured I should try the town center. They had several! The employees were so friendly, like make up shopping with a friend! The location was clean and well stocked

Make up artist Jeanette did an amazing with my makeup for an upcoming commercial shoot! She's…read morephenomenal at what she does! All I have to do is show her a picture of my inspiration and she always executes! Her personality is amazing and will light up a room! She's a great conversationalist! Always a joy having her do my makeup!