I near the area and got excited to see a Sally's I needed to get some stuff decided to just pop in real quick . I been meaning to get a hair dye but I be nervous to do so . Lucky Miriam asked me if I needed help and she was so friendly and helpful. She explained to me which developer to get with my hair dye . She was very knowledgeable she helped me so me . I been coming to Sally's for years I get all my hair related stuff here . I would definitely come back to this location with such a friendly staff . read more

Adrian is the one!! walked in with a hair full of grays and girl they knew what they was talking about! So excited to take care of my hair problems knowing that I got really good service at Sally's beauty supply! Thank you for all your product knowledge and your recommendations I'm so excited to go home and fix my hair!!! read more

Products are placed in front of much lower prices, cashier explained they're moving things around but all the products are fully stocked in front of labels with the lower prices. I asked if I could have it for that price because that's how it's advertised, the manager said no but was really rude about it. I brought up another item, label price was much lower than what the item rang up as, I expressed I was frustrated by this and the cashier said she was sorry. The manager started ripping the labels down when I walked back to take a picture of the shelf. Really rude person. I don't normally care enough to write reviews but manager Lee Lee was really mean. read more

I was lookin for a good leave in and Armani helped me get my curls right !! She recommended some products and even got me that limited edition spray bottle. She the GOAT. Thank you 4 all your help. 10/10 read more

Adrien was super helpful today. I came to the store with a laundry list of hair issues. He explained all of the product options I could use along with thorough instructions. He made sure that all of my questions were answered and went above and beyond all around. This was my best experience at a Sally's. The only downside is this location is far from my home, but I will save future hair purchases and plans until I'm in this neighborhood. read more

Went in at about 11:00am and store was not open so proceeded to wait an extra 30 minutes and still wasn't open, mind you they were supposed to be open since 10:00am. I called at 5:00pm and a lady answered and I asked what time they open and she said "I believe 10" and I expressed how I was there at 11 and she proceeded to say well if you want to come right now, now would be the time to come and hung up on me!!!! So ghetto. Will not be coming here. read more

I went in today and the manager helped me and picked out a light blonde that I was wanting to dye my hair. My hair was a brownish red so we decided on using a color corrector first and was told if that didn't work come back to get a toner and a bleach perhaps. The corrector pulled all the brown out but left it a deep orange color. So I went back and they helped me get a toner, purple shampoo and conditioner and I think of bleach. Came home did all of it but there was a deep yellow in it.sent my son to get more bleach. Once he got home I bleached it again and it came out bleach blonde so I proceeded to dye my hair with the products I got earlier. Left it in for 25minutes. I washed it with purple shampoo and used the conditioner..hair dried it. However instead of the light blonde it was supposed to be , it came back to medium brown.I went back and asked for a refund and let them know something is up with the product.He then proceeded to talk down to me as well as being extremely rude and quite said" it's a DYI thing. Do you get it? I don't think you get it!" Repeatedly to me.needless to say he refused the refund. I called customer service and they said yes they do if you're unhappy with the product. Here is a case number go back get a refund and if he doesn't call us while there and we will have him do it. Once he got off the phone he looked at his new employee and stated" ya so we don't normally but obviously this is just a special case and that's why their issuing the refund. He was rude and condescending the whole transaction. I did call customer service back and reported his actions and they said they'd report it to the district manager. I'm so unbelievably upset that I was treated with such disregard. read more

Sally Beauty - This was the product I used to make my hair light blonde - Cosmetics & Beauty Supply Near Me - Sacramento, California

See all

This is the third time I have arrived at the store at 10:18 and the store is still not open. The staff open the store when they choose.

The staff are so polite, and friendly. When I called to ask for the purple rain artic fox, she went to look for it. I will definitely come back here. And this was actually the first store that had what I needed. Thanks a lot. read more

Sally Beauty - Artic Fox - Cosmetics & Beauty Supply Near Me - Sacramento, California

This is THE BEST Sally's !!!! The Manager is awesome !! His help has been amazing!! Definitely check this store out

Always friendly service. Get everything I need here at food prices. Plus they always seem to have sales going on so that's a plus. The only reason why it's not 5 stars is because I usually have to hunt down someone to help me. There's maybe like 1-2 employees whenever I go and people got a lot of questions like me! Sign up for their email subscriptions and you will get more discounts. Just saying read more

I really hate to give this place 2 stars because it's my neighborhood Sally's but the lack of customer service is ridiculous. I feel like everyone around me was asked if they needed help except me. Like was my RBF too strong or was I super unapproachable are not questions I should have to ask myself when going into a store. Kinda think it was funny that the White women shopping were being helped. Working in north highlands you should be use to having black shoppers by now. Turn down the discrimination. Coming from the beauty industry you expect people who work at a store like this to care a little about their appearance these girls were barley thrown together hair not groomed which is surprising seeing Sally's is owned by CosmoProf. read more

Sally you never steer me wrong and you always have what I want in stock. I love coming in and showing off my dye jobs too because the employees are always interested. They'll also hold your hand if you're not sure what you want or you're new. Thanks guys! read more

Worst Sally's I've been to. The employees are not very friendly and they care more about hanging out with each other than customers. I got the wrong item because an employee was staying in front of the products I'm looking for and just told me to get a specific one (probably so I could hurry and leave) but I was looking for the brand I needed and I realized it was wrong when I left and I refused to go back and deal with them. Get nicer people here. read more

Nice store. They have a lot of everything. Everyone was happy to help and ask if I need anything. There is a guy working there that seems to be really passionate about his job. He's helped me out a few times. I overheard him helping others. It's good to have someone to help when your not sure of products. read more

Bottom line: Friendly staff and well stocked store. I found everything I needed with the help of a really helpful employee. I'm like a kid in a candy store in there but the employees will help you shop for exactly what you want and stick to the list. There are various priced makeup and supplies, so beware, you could end up paying more than you bargained for. Join the club and you won't regret it. There are lots of sales and it's useful even if you are a casual shopper (say 2-6 times a year) and even better if you go there for your beauty supplies instead of Target or the drugstore. For what they provide and the quality of the items the prices are fair. I've shopped at Sally's for many years and this one is one of the best. It's not the nicest shopping center but I didn't feel unsafe. read more

Service was amazing. I'm more of a shopper who likes to browse first before asking any question and the staff seem really perceptive. When I did have a question, Kevin was really helpful. He showed me multiple brands based on what I was asking for and gave me a ton of helpful advice. This will definitely be my go to location. Shout out to Kevin!!! read more

This little location is tucked near Safeway and you'd miss it if you blink. I've shopped here three times thus far and really appreciate the excellent service. Yesterday I picked up what I needed and clean up in the clearance section (yayness!), and two of the employees asked if they could help me find anything and made me aware of the current promotions in-store. I fell in love with the cashiers hair color (I forgot his name darnit!). I began to share my desire to color and my areas of hesitation of achieving the look I want, and he began to educate me on the difference in color developer strengths, time to leave color on hair, hair texture and how to color as appropriate. Fortunately for me, the color he had in his hair was available at Sally. He walked me to the hair color section and discussed a few options based on what I shared (mature, corporate look, but with a little fun), and left me feeling confident that I could color my hair and look like a cartoon character! Great store, friendly helpful staff, thank you! read more

I love this place. The manager Bernie is so super nice and always ready to help me. I've been going here for a couple years now and she always recommends the best products to take care of my over processed hair. She never tries to sell me anything I don't need. She's awesome and the reason I go to this Sally's in particular. read more

Makala is wonderful. She's so patient and friendly. She helped me and husband with all our questions. I noticed her helping another couple that had heavy accents but she was patient with them too and I can tell the couple was very grateful for her help. My mother was visiting from Washington and she made my mother feel at home. Mom's a big Sally fan. Great customer service. read more

I stopped by Sally's just to grab one item. Kyle offered help, I asked a question, and it led to the MOST knowledgeable information I'd gotten at a beauty supply store (or any store actually) ever! He was gentle in offering assistance, but when you DO need help he is amazing. I've been doing hair for 30 years, and the info he gave me was new to me. This employee is a great asset to you. I came in for a $5 item, spent $70 in a 10 minute visit. Not because Kyle tried to sell, but because he gave me the info I needed to make decisions on what to try next, hair wise, etc! I've been going to a different supply store after moving a few miles away. After yesterday's experience I'm now going to keep coming back to Sally's. read more

I usually go to a salon to die my hair and I just didn't want to pay 150 to get rid of the blonde baylage and go back to my natural dark brown color. The moment I walked it I was greeted. I spoke to makayala and she is amazing!!! I told her what I wanted to do and the lack of experience I had and she set me up with everything I needed to die my hair and I was in and out of that store in 5 minutes! I couldn't have done it without her and my hair color she chose was spot on to my roots. Thank you! read more

I'm definitely a regular here.. they are always well stocked and always some sort of a deal going on, as well as coupons in the mail. Employees are always willing to help, but remember they are not professionals and don't always know what is best for your hair. One girls opinion may not be the next (trust me, it happens quite often to me). Otherwise, I always buy my hair color and products here and will continue to do so! read more

The Sally Beauty store #2735 that is located at 5351 Elkhorn BLVD, Sacramento is one of the worst places to shop at. Do Not Shop There For Clippers and Trimmers. The staff are rude and very unprofessional, especially the lady that parades herself as the manager. On July 29, 2020 they knowingly (it was the only one left) sold a defective Oster Fast-Feed Clipper to me, and I returned the defective clipper to them on August 2, 2020. I was yelled at by the so called manager who rudely told me that it was not their problem, per their policy; that I should contact the manufacturer. She was eager to give me the Manufacturer's Customer Service Number instead of listening to me and helping. In June 2019, I bought a WAHL Comfort Grip Pro: Complete Trimming & Haircutting Kit from them, and it broke down in less than three months, not because of usage as I was the only person that was using it. Sally Beauty is taking advantage of their policy that says "Clipper and trimmer sales are final" to sell defective products to their unsuspecting customers. DO NOT SHOP THERE FOR CLIPPERS AND TRIMMERS. Zubby A.C. read more

Every single time I walk into this location, the staff is always extremely friendly. There is normally only one person in the store and no more than 5 customers so receiving customer service is not an issue. I normally go here for waxing products, nail files, and hairsprays. This place is my supply store for my "Do it yourself spa." I highly recommend joining their Beauty Club because you save so much money! My first purchase I saved $15, the club card pretty much pays for itself. Plus every time I go in there, I get a coupon for my purchase the next month. It's a win win situation, you save money and stay pretty! read more

I have been in twice recently, and very happy both times! The staff has been a big help in selecting products, and I have been very satisfied with all the products purchased! read more

Wow so horrible. I should've known better than to ask a non African American worker about hair care. I have very long spiral curl hair that needs thick creamy moisturizing detangling conditioner, I asked the worker what is the most moisturizing detangling conditioner they have and the 2 items she pointed out to me that were "popular" are the worst products to ever touch my hair. I miserably pulled out half my hair trying to work with it today since I had no other option. The conditioner was watery and thin and did NOTHING for me, and the leave in was horrible BOTH were CLEARLY not for detangling. ‍‍‍‍ hopefully they accept returns, I was new to Sally's and I will not be returning. read more

I will say, this was the biggest mess of a Sally's interaction that I've ever had. I went in, only because of a deal. When I got there the girl told me it was against policy to ring more than one set of the buy two get one free in a single transaction. She told me to my face it was against company policy to honor a deal on their website and in their ad. So I had to break up my transaction. The next day, I contact Sally's customer service to ask them about the incorrect ads. They check through everything and then tell me that I should have been able to complete my whole purchase in one transaction, meaning I would have been able to use my one time use coupon, on all my purchases. The girl straight up lied to my face, she just didn't know how to ring it up the sale in their very outdated POS system. They tell me I can go back in for a price adjustment. Then when I go back to the store to get my price adjustment, I have to wait at the register for the only person apparently qualified to fix my transaction after waiting in line. Then insult to injury, the girl goes to ask for the person to come up, and he's like oh is that the woman who complained. And then sighed really loud. It's not my fault this store doesn't train employees. I wouldn't have had to come back if she knew how to ring the sale you advertised, so the person you should be sighing at is your Co-worker. I'm gonna have to find another retailer for hair products. I don't even want to buy from them online. read more

Very friendly and personable customer service. They're not the typical SNOBBY employees who work in makeup. I appreciate how the sales ad with coupons are in the baskets. This location isn't exactly the most modern & clean but they usually have what I want in stock. I wish Sally's Beauty stores were all a bit larger because it feels very cramped while shopping. read more

Good service poor bagging. I carried my bags next door to do some shopping but by the time I got home most of the supplies had fallen out a very large whole in the Sally's bag. Just a warning be careful read more

Dropped by to grab some creme for my twist, I was immediately greeted by Kyle as soon as I walked in. Which made it quick and easy for me, He asked what I needed and directed me exactly where the creme was and we found that the items were out of stock but he immediately offered to order that product to make sure that it's on the Shelf next week for me. I thamked him left and then came back in deciding to use something else as a substitute. As Kyle rung me up he talked to me about the product that I was buying and said that he actually prefers it and he also gave me some good advice on some clippers that I was thinking about buying while informing me about the point program and how I can build up points to help me to eventually purchase some new Clippers. I left happy and informed and I also signed up for the rewards program. Kyle is very kind and has outstanding customer service. Along with him being so personable and his product knowledge I think he's definitely an asset to this store I'll definitely be coming back and asking for him. He definitely made an impact on me ypu can tell he's someone that really cares about what he does and his customers, that means a lot to me. Many blessings to him and his career path with a personality such as his he will go far. read more

Cleaner than most! Staff doesn't bother you so that's nice. I don't ask many questions so can't tell you if they're knowledgeable, but they don't try to force advice on you either. read more

Best customer service ever I wish i would of asked for there names but both of the workers there were extremely help and one of them went above and beyond calling other stores to see if they had the product I was looking for this sally is farther away from home but I will keep coming back to for there amazing customer service read more

I would never recommend this sally beauty to anyone..first of all customer service sucks,some of the girls that works there think they all that..and when I do needed help to find something they would act like they don't hear you..I caught some of them would go back in the backroom and hide so because they are fucken lazy and don't want to help their customer out..I anin't going going back their for damn sure..my money is not worth it over at that dumb store...don't believe me go in and see for yourself... read more

Unfriendly and unhelpful staff. I'm used to the helpful staff at Peninsula Beauty supply in the Bay Area. Unfortunately I had to move here. Guess I'll get my stuff on line. read more

Excellent customer service from Amber. I prefer this location over the closer Arden-Arcade location. Amber made me aware of the "Beauty Club Member" program and the reduced price for people over 55. No one, in any other store has ever told me about this and I have been going to Sally Beauty Supply for over 10 years both in Chico and Sacramento. read more

I first off want to start by saying how much more organized and nice this place is dating back to a few years ago. Their staff is far more helpful and polite, especially their employee Steph. I came in looking for a specific nail gel hardener and she was extremely helpful showing me all kinds of products. She had a great attitude and was very dedicated to helping me until I found what I needed. I've came in a few other times and she remembered me being her normal helpful self. read more