Wow, what a wild ride this whole wig situation has been! You know how much I've loved going to that store for ages, never a single hiccup before. That's why I was so bummed about what happened recently. So, rewind to November 12th. I was super excited because I picked up not one, but two new human hair wigs. The prices were honestly fantastic, and I felt like I got such a great deal. I took them home, gave them both a good wash, let them air dry overnight - you know the drill, getting them all prepped to wear. That's when things took a surprising turn. Both wigs were supposedly the same brand and model, just different colors. But, lo and behold, after the wash, it became super clear that one of them definitely wasn't human hair at all! It was such a letdown after thinking I'd snagged two amazing units. Naturally, I headed straight back to the store, hoping they could help clear things up. I explained the situation to the guy out front, expecting some sort of solution. Instead, he just told me I'd have to take it up directly with the company, either by calling or emailing them. I was pretty confused and asked again, just to make sure I understood, and he basically repeated that he couldn't do anything to assist me. Honestly, it was a huge disappointment. I mean, I bought it *from* them, right? It just felt really strange that they couldn't stand behind a product they sold, especially for a loyal customer like me. It's a real shame because, after that experience, I just can't see myself going back there anymore. It's tough to lose a place you've trusted for so long over something like this. read more

They have a great selection of products there and I was asked if i need help upon entry. The girls up front seem sweet but the customer service was lacking. They continued their conversation when i was ready to check out. I even asked how they were doing and they could definitely care less. read more

They open when they want to open. Have people waiting a hour to get into the store. Finally we all left

i bought a human hair halo extension a week ago for an event today, and it is shedding horribly. I'm very disappointed in the quality of this hair, and for me spending over $100 i was expecting way more. This is my 5th time buying a human hair extension from star beauty because they all do the same thing, they shed and look like crap after 2 wears. i don't even apply heat on them and the still look horrible. my $15 amazon ones look better. major rip off. read more

Stock is amazing has items you have a hard time finding anywhere else!! Such an awesome find with so many great things for you to choose from read more

I love them. They are right up the street. They greet me in ask me about my son, always stop to help when I'm ready. Sometimes I'm in there for hours just staring and trying to choose what hair I want , they don't say nothing they just let me have my internal battle to myself without making me feel weird or hovering around me. They are all educated on black hair and they are respectful of black culture. read more

I usually come here for majority of my hair supplies. staff is always helpful and greets me as I walk in. the only issue is the hours. Online it says they're open until 8pm, I arrived at 7:38PM & the doors were locked .. a staff member said they were closed, I told him it wasn't 8 o'clock yet. He said they close at 7:30. Maybe they should update their hours so people won't waste their time! read more

This is an ok beauty supply store. The selves are always stocked. It's always clean. They sale a variety of beauty items along with wigs. The staff is pretty cool and their very helpful and knowledgeable about their products. I come here whenever I need certain items, like grease or hair color. They rarely ever disappoint. They have a lot of nice wigs and all kinds of girly items from earrings to hats to make-up ect. It's a cool store to walk around in and just look. Never know what you might find and their prices are not bad. We have been coming here for a long time. They are located pretty close to the Wal Mart super center and Sears on Florin Rd. Parking is limited because of where they are, they are right on the corner, but I've never had any problems finding a spot. I like this beauty store, considering there are so many of them out here to choose from. It's not my only one I shop at, but I'm cool with this one. Never had any problems with service or the staff. read more

Star Beauty Supply - I think it's time for some summer color. - Cosmetics & Beauty Supply Near Me - Sacramento, California

It is a cool place to go to. Im just amazed at all the things they got here. So many things to buy like wigs and hair treatments. I was disappointed that they didnt have keratin hair treatment. I had to leave and go to a different store instead. Not bad. It is a nice store to buy wigs, cosmetics and special hair products. It is a really cool store. read more

The people are nice and they have somewhat a variety there prices are to much but whatever.. and they watch you way to much like I have money no need to steal ! read more

Star Beauty Supply - Cosmetics & Beauty Supply Near Me - Sacramento, California

If it wasn't for the owner being super nice and helping me out I would give this store 1 star. But the girls that work here are so rude for no reason they roll their eyes at every one and sit behind the counter and won't help you. read more

Went there to buy some wigs for my sister who is going through chemotherapy. I found them here on yelp based on wigs photos they have posted and sure they do have plenty of choices when it comes to wigs! You want human hair, like human hair or synthetic hair? You name it they have it! I ended up buying 2 wigs and cute little asian girl ( Sabrina i think her name is) who helped me was so helpful. She knows about her products she is selling so that made it easy for me to choose. Definitely will come back for more wigs for sure! They do have extention hairs, braids, hair for weaving, hair products and much more! read more

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I don't expect much of customer service from beauty supply stores. Some are nice and some are dicks. This one seem cool and chill. Anyways, they have most of what I need and seem to be better in price. Good selection of things. Fun to go into and see what they have. Although , hours open @9:30 but they were 10-15 min late . But, it's cool I get it read more

This place deserves NO STARS. The manager was rude! Yelled at me. He was on the phone and I stood there waiting for him to acknowledge me. I had never been in this store before. He yells I'M ON THE PHONE!! He yells at the customer! Really? I told him how rude he was. Then he told me they would not serve me. Told the cashier not to serve me. There were two other customers that heard the conversation. One had been with them for 15 years. She told them if you are not serving her I won't come here anymore. We all left. THEY DO NOT RESPECT THE CUSTOMER! Go to another beauty supply. read more

Star Beauty Supply - NO respect for the customers. No acknowledgement when you enter the store. I stand at counter waiting for assistance. He yells at me!!!!! - Cosmetics & Beauty Supply Near Me - Sacramento, California

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Any time I go into this store, the workers always gossiping about someone or sex. They are so into their conversations that they don't bother to help customers. I'd rather order on line but ugh! read more

I always come to this store and love the customer service I get. The girls there really know about the hair products that's I need for my hair read more

Great customer service!! I wish they carried Lady Hilda but they pretty much had everything else.

This is the best place ever if you need to you know get some braiding hair going to go we have to get a perm get your hair dye or whatever you know they are really good I recommend you go here because I go there to get hair here and is great quality for a reasonable price read more

Wonderful staff and excellent service. Usually I have noticed everyone of color has been allowed in only if masked because it is their policy on the door, but I was just there the other day and they allowed a white woman in without a mask, and joked about her reasoning or lack of for not wanting to wear a mask (not ok). This made my experience for the first time ever uneasy. read more

Finding a place deep in my heart to write a fair review for this place because I experienced both good and bad the 2 times that I have been here. Pros: Plenty and plenty of hair/supplies/accessories. Cons: I hate getting the feeling that the owners of this place enjoy the money that is being made but not necessarily the patrons that the area attracts which is why I go to Star Beauty Supply sparingly. That is all... read more

The Asian guy comes to me and say your eating chocolate no eating in the store... Mean while he is eating in the store.. Are you fuckin serious I will no longer come to this store.. I am 30 with 2 kids I know how to eat and also know how to talk to people.. read more

Zero star if Yelp allowed reviewers to do so. I was looking to buy a Brazilian liquid keratin and this is the only store by far that carried what I was looking for. When I walked in the store, I wasn't greeted. After I found the product, I decided to browse around for more products to help me grow my hair that was damaged by harsh chemicals. After a while I was approached by one of the staff asking if I was looking for products to grow my hair. He was being rude and snobby. I really wanted to buy the Brazilian liquid keratin but him being like this and giving me the impression that he's better than his (potential) customers just pissed me off and I put the product away and walked out. They don't want my money, that's fine with me. read more

This place is getting a one because yelp requires. Very mean customer service. The guy assisting me for a curled extension the price he was giving me for a real human hair was too good to be true. I asked him twice and he freaked. He told me knows what he is doing and it's real hair. I asked him couple more questions and he got mad. read more

Horrible place. For starters the woman who sold me the wig gave me one price but rang up another as if I wouldn't notice. When she realized I noticed she became defensive and rude. They aree very pushy and come off a little thirsty to sell with their horrible prices...so I went to elegant beauty supply..problem solved. read more

Love this place Great service. I come here for all my hair care needs.Great services, staff are very knowledgeable of all thier products

As far as being helpful they are the best, if they don't know they won't tell you fake information like some of the other beauty supply places in South Sacramento. Also their patient when your looking for something not in a hurry, by telling their coworker, when I'm finished I got to take a break I haven't had one yet. I'm thinking maybe you should be sharing this with your boss not everyone else. So to make a long story short go to this place they're good people and have a good selection on hair products, at reasonable prices. read more

Love this place . So much variety . Great prices as well . Have everything you need . One stop shop . 5 stars .

My experience by far was pretty chill and I was able to try on multiple wigs till I found the right one! It wasn't busy when I came. I ended up leaving with a 100% human hair wig called " my tresses" . There were many good choices to select from. I will for sure come back here! read more

RIP off! Fraudulent if u dont watch them. I purchased 2 dyes at $4.99 each. I used my cash app card but it declined because he was charging me $25.66 not knowing the card only had $15.00 on it. I received the notification as I was texting and questioned him. I believe he tried it because I was in my phone and not watching him. Never again. No wonder the parking lot is always empty. I'll drive the extra 2 miles to the next store. read more

I was really trying to be fair in my review of this place by visiting more than once before writing. The management have opened their store in the wrong area. They seem to act like they don't want particular groups inside their store, even locking the door during OPEN HOURS !! When I asked about their selection of hair clippers (which was not a very big selection) the guy offered me two different ones to choose from, the cheapest and almost most expensive. When I asked for the cheaper one, he grabbed the other one and insisted it was the better choice for me. Oh No !! That did it for me... I looked him dead in his eye and said "No Thank You, I'll go purchase some clippers elsewhere" and walked the hell up outta there ! (after he unlocked the door again) SMH... I will visit this hair supply store again read more

No Black-American employees in a store where Black-Americans are the ones who keep them in business..tsk tsk! Not cool! Also the staff watches people like they think they're trying to steal, and that was just uncomfortable for me to watch. Not only that their staff can be rude and they are NOT knowledgeable about the products they are selling. How can a business in good conscience run a business and not feel the need to hire the one's who keep their bills paid. I will not support any establishment who does not offer employment to the community that keeps their business thriving. read more

I'd give these guys a zero star rating if possible because they will rip you of heartlessly. My friend went in there to do her regular wig shopping. She picked the color she liked . Had it rung up and left the store only to find out they had given her a $320 wig and charged that amount. When she called the store only 45 minutes later to point out the mistake she was told that there where no refunds. My friend should've asked for the amount when she was being rung up. However, taking her money and having that too bad attitude is bad business and a slap in the face to a loyal customer. read more

They have lots of cosmetics, false lashes, hair accessories, beauty needs, and whole lot of everything!! More than Sally's, and prices are great! I bought some brow razors here and some hair pins for under $5. The workers seem to watch u everywhere u go, i dont like that when im trying to shop.. read more

This place has all the goods! The staff is VERY friendly and helpful! I came in close to closing because it's the soonest I can get there after work but they did not seem annoyed at all. And they were extremely knowledgeable on their products and suggestions! Will be back whenever I need to! read more

Love this store. The staff is very helpful and knowledge on the products they sell. They carry damn near everything. Have been a loyal customer since they opened. read more

See, I don't know what all the hate is for, but this store is literally A-OK. Like, it's a beauty supply store. You find what you need, you get it, buy it, and get out. Their selection of products is both varied and unvaried. It just depends on what you're looking for. The makeup is pretty low quality but I've been buying my Sparks hair dye there for a year. It's $6.99. Again if you have a question these ladies don't have much to say, but like anything else you're shopping for, i'd say research it at home before you go out. read more

My sister and I came here to get some hair, as I am getting married next month and wanted to add length for my ceremony. I found everything I was looking for at this store and more, the hair, and all the accessories. The girls and guys that work here were so helpful and instead of pointing me to their most expensive and longest hair they actually helped me save money by asking me what look I was trying to achieve and taking the hair out the package to show me what would work best. Thanks for making 1 thing easier in my wedding prep! read more

This beauty supply store has a ton of supplies. The aisles are not labeled, but you can sort of guess where the stuff you're looking for are. It feels crowded in an aisle. I thought I would be the only guy in the store, but I was wrong..., there were two male and two female employees. I walked in, looked around, found what I needed, paid for it and left. My experience was neutral. read more

Great store lots of selection and low prices. I suggest know what you want before yogo makes it faster and less of the following you around all hair stores do this but if you prepare you can have a much better experience :) read more

I bought a brand from this store (Saga) that I have been patronizing for YEARS! The (2) packs I bought were inferior in quality and when I went in to show them how the hair looked after being sewn in , I was told it was being discontinued and that's why I ONLY paid $100 per pack! Mind you , it has been (2) days! There was no remorse and when I said I would contact my credit card company and refute the charges;The guy told me "there is NOTHING they will do. Arrogant!!! I stated I WILL NOT come back EVER again. So, be wary of going to this business, because they DO NOT stand behind their product! The guy who helped me knew it was an inferior line (Saga) yet never said a word and took my money! They have NO INTEGRITY and practice UNSCRUPULOUS business! read more