i knew what I wanted and was greeted by two ladies upon entering the store -- i asked for a product…read moreand she took me to it and explained the colors, etc. Frienly, fast and love this customer service!! I walked around and picked up a few other items for travel too and then was able to get checked out right away.... amazing, clean, friendly and helpful!! 5 star service

Just the most amazing and clean Sephora I have ever been in. Gorgeous huge store. My mothership…read more Just go. What are you waiting for?

Funny,when I was a kid my mom used to always take me and my brother to JCPenney and let us pick out…read more3 shirts and 2 pairs of pants for back to school shopping. I used to love it and always got so excited to do it-pure joy for sure. Flash forward 45 years and I can honestly say,outside of maybe looking for a bathroom,I haven't been in a JCP in probably over three decades. Well a few weeks back,I caught World Cup fever and I was desperate for any merchandise that was either soccer or World Cup related.A fellow from Sports Image mentioned to me that he had heard they had World Cup merch at JCP-so I headed to the store in Roseville Galleria. I walked in and it was so quiet,not a worker to be found but i am a pretty good shopper and I figured I could work my way around the store to find what I needed. Boy did I ever hit the jackpot!! They had World Cup merchandise in multiple colors and sizes. They had Team USA merchandise in multiple colors and sizes. They had Mexico Soccer merchandise in multiple colors and sizes. To top it off,it was all 25% off. So I grabbed way more than I should have and headed straight to the dressing room. Still not an employee in sight. After trying on way too many things,I decided on two Team USA shirts-one World Cup shirt-one Mexico Soccer jersey and a Snorlax Pokemon shirt just for good measure. It was quite the haul. So I headed to the back of this very quiet store and found the central checkout spot and finally I found 2 employees. The line moved fast and one of the employees even got me to sign up for a free rewards program which gave me an additional $10 off my purchase-the workers were very friendly and politely laughed at the dad joke I made. Overall I'd say my visit was a success as I'm a pretty efficient shopper and generally dont ask for help and was able to find way more stuff than I needed. I'd definitely go back if I was in a pinch and I'll for sure not wait three decades before my next visit.

Came here to do some shopping for my daughter. It's your typical department store shopping…read moreexperience. The girls section was clean & organized, but not well-stocked in some items with sizing. We received some pleasant customer service when we were nicely greeted by a worker, had another helpful worker answer a question, and encountered a friendly lady at checkout. However, I am not a fan of the centralized checkout situation. I dread making the trek to pay & have experienced such long lines and waits here. Even when the line builds, it might be only one person at the registers, & even with 3 workers, it's been slow goings.

Stopped by today to see if they could help me find the name of a certain perfume (all I had was the…read moretester strip with the scent). Upon walking in, there were no customers in the store, and the one girl working seemed bothered that I had walked in. She slowly set down her phone, got up from her chair and stared at me in complete silence. I asked her if she could help me identify this perfume and handed her the scented test strip. She put a glove on and smelled the tester strip for a few moments, handed it back and said "I don't know" After awkwardly standing there waiting for her to at least TRY to guess, or even offer a similar perfume, I broke the silence, and asked if she could at least offer a suggestion. We went back and forth for another minute as I simply tried to get her help and then I gave up and left. She clearly did NOT want to help me, had ZERO enthusiasm and seemed annoyed that I was even in her store. If you're in search of some "Designer perfume" i don't recommend you come here unless you don't care about customer service. (I headed to Macys after this, and even though they weren't able to find the name of the perfume, they showed me THREE other close options, and did so with excitement, so I'll continue to go there instead)

Went into this store with my mom. The girl working seemed like she hated her life. My mom asked if…read moretheir perfume was real or knock offs because we've seen a store like this one before and it was knock off perfumes. The girl told my mom "obviously not." And when my mom walked away we heard her say "stupid" under her breath. Absolutely TERRIBLE SERVICE. Never ever going back.

This review if for the salon. Went to get tinsel done 2 days ago, and they are all already coming…read moreout. I understand they use the beads because they are easier but they man, never getting beaded ones ever again. Tinsel is cheap anyways so it's not that much of a loss, but was really hoping they would last more than 2 days. If you want to get tinsel go to a real salon that does not use beads, and tyes them on instead!

The customer service I received from Aliyah, who said she was the manager, was absolutely…read moreoutrageous. I came in to make a return and handed her my receipt. She didn't even bother to look at it. Instead, she asked for my phone number and pulled up my account. Then she started asking if I had used the products. I told her no. She asked when I bought them, even though the purchase date was on the receipt. After that, she still opened the products to inspect them, all while speaking to me in a rude and dismissive tone. When it was time to process my refund, she said it would go back to my card. Then she suddenly said, "Oh wait, you paid with cash, right?" At that point, I had enough. I told her that if she had actually looked at my account or my receipt, she would have already known how I paid. She immediately accused me of being rude. I disagreed. As the customer, I shouldn't have to do her job by pointing out information that was already in front of her. Then she said, "You want to take it there because I can take it there." That was completely unprofessional. What is this, middle school? I asked to speak with the manager, and she replied that she was the manager. This was one of the most unprofessional customer service experiences I've had. I expected courtesy, professionalism, and basic attention to the information I had already provided. Instead, I was met with unnecessary questioning, a disrespectful attitude, and an argument with the person who was supposed to be leading the team. I contacted corporate immediately after.

Sephora never disappoints! I know the products are quality and the customer service always rocks…read more This location is clean, organized and best of all what I need is here. Yay! Need a great Mother's Day gift!?! Forget the blender:). Sephora always has you covered. Skin care, fragrance, hair, nail products and so much more. Need instant gift ideas for Mom. Have an AI beauty chat on the Sephora website. How cool is that! And do not forget Father's Day is right around the corner. Yep...trending stuff for Dad too! Find something special for everyone at your nearest Sephora. Thanks, Sephora, for making us feel so beautiful.

I had to stop into Sephora today to restock my Tower 28 items. The store was PACKED and there were…read moreeven aisles that I couldn't walk down. I grabbed what I needed plus a few more items because well...when in Rome. Only one employee asked if I needed assistance, but I don't actually think she was a Sephora employee - maybe an independent contractor for a beauty brand...? The check out line was also crazy long, but moved fairly quickly and the girl who worked at the counter was friendly. Being as I turn 40 this month, I'm trying to up my skincare game more than it already is so I'll definitely be back for more items soon!

LOVE L'Occitane...a great place to buy well made skin care products. Their products are imported…read morefrom France and made from natural ingredients so everything smells really good. Their fragrances smell very true to their source. I specifically come here for their soaps and perfumes - the citrus verbena is my favorite! Men who care about this kind of stuff, they have a section of the store dedicated to you! Cologne, soaps, and shaving cream! It can be a splurge in terms of price, but the products are well worth it, and still a bit better priced than Nordstrom. There always seems to be a free gift with purchase and I always leave with samples, so that's another plus. The customer service is always on point. The staff has always been helpful and they tolerate how neurotic I am when it comes to picking out a fragrance. Highly recommended!

I absolutely LOVE L'Occitane. The Roseville Galleria location seems to hire the most knowledgeable…read morestaff. They are always friendly and generous with samples. The Galleria is a huge mall so for reference they are located on the first floor right outside of Nordstrom.

Ana was quick to respond when I needed a rush order and followed up to make sure I was happy before…read morefinalizing the project. My custom designed logo came out exactly as imagined and finished in time to give as a gift. We were very impressed with the professional presentation and care Ana put into her work.

My friend's husband of 37 years passed away, and she and her family were trying to put together a…read morecelebration of life in the midst of being full of grief. My friend purchased a sign-in book for the ceremony and wanted her husband's name on the front. My friend asked me if I could write it nicely, or if I knew anyone who could. In that instance, you know you should entrust that kind of thing to an expert, and Ana is an expert. She responded very promptly and had questions that put me at ease immediately: what was the book made of? Was it something porous? Going back and forth with a grieving family was slow-going, but Ana was patient and communicative, even with the tight turnaround. She was clear and upfront about what we should expect, and the price for her work was very reasonable. And the finished product was lovelier than I could have imagined. It was thoughtfully placed and even packaged beautifully. My friend loved the book so much and was so happy with the result. The whole experience was so positive and easy that I won't hesitate to add calligraphy to any special events that come along, because of Ana. Thank you Ana, for helping this grieving family!

I would like to commend the outstanding assistance your Colleague,…read more Atahi Lewis gave my sister and I when we were shopping for bed coverings. He had great patience with us changing our minds, causing him to go back and forth to the store room. After the purchase, he carried the items to our car. Best service ever! Kudos to Atahi!!! Please tell him thank you! Beverly Klein

Was window shopping for a new scent in the men's department I could tell the they were busy…read morebreaking down all the fathers day set up but as soon a I walked up Ashorina made me the main priority we must have went through 15 scents before I decided on one but she also signed me up for a new card and convinced me to grab another scent since I saved on the first one she is a master at her craft and made appreciate employees that take thier time with the customer and will definitely be looking for her the next time I am in the market for another scent or two