Salesperson Raze not sure about spelling was wonderful. She explained everything to me about the product I bought. In addition, she told me how to use it. When I got home, I had to call her again because I had More questions and she took the time to answer them all. I will be back at Sally's to show her the color. This was the store in Grant Street Tucson read more

Watch these people. They sold my husband some ridiculously expensive hair clippers and they were defective. When I took them back to the store, the manager said "It's our policy" to make the customer return the defective item. She wasn't at all interested. Another friend said her husband wanted to buy a beard trimmer there but they wouldn't let him open the box to LOOK at the product. "That's our policy," he was told. "We won't be able to sell it if it's open." He doesn't shop there, now. So, we will never be spending a dime there again. It might be OK for cheap things like make up or hair dye, but DO NOT buy anything expensive....unless you want to get stuck by "our policy." read more

THIS LOCATION HAS DISGUSTING CUSTOMER SERVICE. angela the store manager had a horrible rude attitude with me . I will never shop at this location again . i am not one to leave a review but as a licensed nail technician that was there to pick up barbicide and blooming gel , I know what customer service should be and ANGELA DOES NOT . the way she spoke to me was disgusting & disappointing. and the lady that was working with her was equally as rude but yet again what do you expect from some two older women that are clearly miserable with their job choice . read more

I had a great experience at Grant and Alvernon today. Lacey came to my rescue and answered all of my questions and turned me on to a new similar product that I love! Thanks Lacey. You clearly understand customer service and it's obvious you enjoy giving the best. I appreciate you! read more

I didn't think that spending an hour at Sally's Beauty Supply on Grant & Alvernon would bring to me a good time. I went in to get something that I always do but then Charissa asked if we needed help and then it came to mind that my son needed some help with his hair frizz. She was so knowledgeable, very educated on every on all levels of products. Thank you sooo much for helping figure out what was going on with his hair even though he wasn't here. A+++++++ Thank you Charissa read more

Sally beauty supply has always been high end beauty supplies in low end shopping centers. I have no idea why. With that said, my one and only experience in this store, was good enough. The person helping me was a bit - ok this is what you want, without asking more questions. I had to prob to make sure I was getting the right product. This person seemed a bit bossy but knew enough that I didn't write them off completely. Hopefully what I bought will work. I have a feeling that this store, like the other Sally stores, is more based on your personal research then what they recommend. I would not recommend this store to newbies. Best to do your research beforehand and then go. read more

Every time I come here I get asked if I want a Sally's card. Every time I say no until this last time. The sales clerk was a sweetheart and was very helpful in helping me find all my needs. Awesome place! read more

After reading some the negative reviews on here I wasn't sure I wanted to come to this store. I am so glad I did. Not only was I greated by two lovely women, I found them to be kind and very very helpful. They surpassed my expectations and were just wonderful. I highly recommend this branch and the people that work here. read more

So I'm from the east side. Think up scale so to speak...and having moved to central side I decided to try the Sally's closer to my house. And even though it's closer to me I will never go back. Why? Because why do I want to be treated as if I'm going to steal something??? I knew exactly what I was looking for--if you didn't put the product basically on the damn floor I wouldn't have to squat to the floor like a Japanese schoolgirl using the bathroom just to see what I needed!! and sure, you've prolly had people steal before but you should try to be more incognito ..aka act like ur doin some employee work in that aisle and not hover over ME like a linebacker waiting to tackle someone!!! It took all I had not to say something--but I should have because I am NOT the one. However it was his lucky day and he got by with me just looking at him like his lost his gott damn mind. I will never ever go back to this shit hole of a store and caution anyone who has the right mind to take their business elsewhere. Whomever the manager is needs to train these fools--well that man for sure on how to interact with someone and how to be "security" if u think it's warranted. I make more money in one hour at my job than he makes in a whole day. Steal for what??? I could have bought that whole aisle if I wanted to. Get out of here. read more

I always hope I'll see Sally & her man Linus but I never do. Back in the day when I did sinful things to my hair Sally was my friend. Now that I've grown to love my kinky crown Sally's there to provide the healthy products to keep my crown healthy & shiny. In addition, to great hair products the nail supplies are professional at a competitive price. I'm always greeted with a hello & offer to help. The employees know the products & the store layout. No tackling someone in the mega store auto department & wandering around with them in beauty supplies. read more

I love this place. I just recently started doing my own hair. Every time I walk in, I have a million questions and the associates have always been helpful. I ombre'd my own hair and everyone loves it :) read more

I was completely disgusted on the actual customer service in this establishment. Not only do you walk in and no greeting, but there was two ladies working and could not even take the time to stop talking with each other to even ask if I needed any help, could they help me find anything. I asked a question about a hair product and she acted like I was truly bothering them. I spent the time finding everything I wanted only to check out and was told you pay .15 cents for a bag. I had to almost laugh considering they could not even offer a smile. Now if this is the best Sally's can hire this establishment on Grant should go out of business. By the way product was all over the floor and they were not making any effort to work or offer anything related to customer service. Now I have hired employees for over 35 years and given the lack of customer service or even any polite welcome or help I would fire them immediately. I would think you would hire someone who cares enough to help customers or have some small amount of sales skills. Another customer and I both walked out shaking our heads and wondering how someone with such laziness and poor attitude could have been hired. This was my second time in this one establishment and I won't return there again. I will find another beauty supply store to buy what I need. Very poorly managed if one of them is the Manager. read more

My first - and last time - in this store. [Next time I'll drive a little farther to the store where I used to shop.] The salesperson greeted me pleasantly when I entered, asking if she could help me find anything. I replied: " Thank you. I think I can find what I'm looking for. If not, I'll let you know." I had a couple of items in my hand while I was browsing the nail polish racks, tried to pick up a bottle to check the color against the light, couldn't get it out of the rack because other customers had jammed some bottles back into the rack. I took my two items to counter, put them down and said: "I'll just put these here while I look at some polish." No eye contact, no response from salesperson. I rearranged a couple of polish racks to get at the colors I wanted, removed two bottles that were in the wrong slot, took them to the counter where salesperson was standing [we were the only two in the store], and said: "I'll let you put these back because I don't know where they belong. Someone has jammed bottles into the racks and these were about to fall out." No eye contact, no response from salesperson. wow... After I gathered a few more items, I checked out. Total was $60. Salesperson said: "Do you want to purchase a bag to put your items in?" SAY WHAT??? Purchase a paper bag to put my items in? You must be kidding! Is this the standard now???? read more

Customer service at this location was absolutely horrible. Store policy is to price match from any credible barber supply website as long as it is not from Amazon, eBay, or any other websites such as that. I pop by this location after work today to pick up a pair of clippers that I found on Appleton barber supply for $15 less than what was listed at Sally's. The employee was very rude and insisted that she had to call her manager for permission(which I totally understand) but when talking to her manager she made me seem like I was some kind of scumbag trying to scam the store. Since when did trying to get a good deal become a bad thing? I had to drive across town to a different location where I was greeted friendly and treated very nicely, and was able to price match my item without any problem. Sally's beauty supply on Grant and Alvernon really needs to practice Store policy and maybe take a seminar on how to treat customers like human beings instead of scum bags read more

I've been to Sally's before and honestly, I never expect good service here because I don't really get it. I walked in to purchase a bottle of shampoo "generic purple shampoo" that a friend recommended to me. I walked in and was greeted by a woman who shouted "HELLO!!! What do you need?' I had never been to this location before, so I asked her what aisle the "purple shampoo" would be in, assuming its generic would be near it. She led me to the product and shoves it in my hand. It, of course, was not the generic and I explained that I will look around. She then shouts at me, "Well this is what you asked me for now are you going to buy it or not?!?!" I have never been so offended in my life. I explained, embarrassingly, that I really just wanted the generic and would rather look around. She shouts again "There is no generic this is what we have do you want it or not??" She made such a commotion her coworker ran out of the back room to see what I needed. They then found the "generic" I was looking for and explained that "Next time, you need to ask for the Generic Paul Mitchell " ALL I WANTED WAS SOME PURPLE SHAMPOO!!! I wanted to keep shopping but she followed me around like a hawk!! I was so angry I asked her if she would feel more comfortable if I had the precious shampoo held at the counter. I couldn't shop anymore after that. I paid and left, and I will never EVER be back again!! Oh purple shampoo, I hope you were worth it. read more

This place is awesome and I love the people who work at this location. They treat you like family and always help with my every need.