The customer service here has improved a lot. it was bad before with unhelpful employees with immature attitude. There were different employees this time, they were both super helpful. read more

Sabrina has amazing customer service she was super friendly and helpful thank you for all your help with my purchase !!

when I walked in I was not even greeted, I was looked at and then the two women working continued their discussion, this went on for about 10/15 minutes still nobody has asked if I needed help finding anything, I had to start looking up brands on tiktok and figuring out what would be best for me, still nothing from any workers, I was in the store for almost 30 minutes as I go to check out the girl doesn't ask any questions other than if I had a phone number with them, short and no care to the customer. they were discussing how they weren't fond of a coworker and how they have noticed she doesn't want to work there, and I can't help but wonder why..? read more

There's never a good experience when you walk into a store and the two employees rather city chat in the back room than help customers. There were two other patrons looking for assistance and couldn't get any attention from the taller lady who would from time to time go to the front without a hello or an eye contact. One of the ladies walked out while the other finally got her attention to pay for the items in her hand. Finally after waiting for some help for 20 minutes, she came by with an attitude to ask me if I'm ready to pay. I told her that I'm confused about couple of the items that i needed for my nails. She seemed super frustrated about helping me and gave me the items that she said would work and asked if I'm done. Her short fuse seemed to be getting worse as i said that i need to look for couple of other things. Several of the products that i wanted didn't have any price on the counter or the items. But as i wasn't in a mood to set off her fuse, i didn't even bother to ask. As I was paying for my items, I asked if they carry CND Shellac. She mentioned some store in Escondido and as I was walking out, she tells me that I need to be a professional/with license to shop there. Clearly I am not a professional nail technician and her telling me about a store that I can't shop in was just useless and the smirk on her face confirmed her horrible attitude. Not sure if she's tired or going through something but poor customer service is just uncalled for. It was a very unpleasant experience from beginning to end. The items she handed me didn't work together. Clearly she didn't know that there was a missing component that she didn't offer. I only found out from trying it and then referring to a YouTube tutorial which explains the step by step of this product. I truly wish I had gone to another Sally store or another store altogether. If you need supplies, do yourself a favor and go elsewhere. read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Vista, California

Sooo. I am not the most girly, but I do try. I came in here not knowing what the hell I was doing. Yvonne was working the counter, and was able to help me, while helping at the register. Her customer service was beyond top notch. She truly had the patience of a saint with me and took the time to answer all my questions, and explain the products to me, and how to use them. And I ask a lot of questions!! She got me all set up with everything I needed to dye my hair for the first time not using a box. And it came out awesome sauce! The store itself had an excellent selection of beauty things. A lot more than I thought was in there even! All your beauty needs can be found here from makeup to hair things. The only issue I had was some items being out of stock. read more

Not the largest store, but clean, with friendly, knowledgeable staff who aren't afraid to stop and answer questions. This store is tidy and well organized, which is more than I can say for most Sally's that I've seen in North county... and the employees don't hang over your shoulder constantly stalking you asking if they can "help" either (i.e. checking to see that you aren't shoplifting, only to disappear when you have a question). The only reason I didn't give them five stars is because while they had a wide selection of things, they only had like one of everything... It seemed like everything I wanted I had to get more of at other locations - what a pain :( No more in the back either. I really did appreciate the great service though, and will make this location my go-to!! read more

I placed an order 2 weeks ago online, and finally got in touch with corporate who said it was released to this store. I have tried calling several times over several days and nobody bothers to answer. Maybe it's time I contact the BBB about Sally Beauty. read more

The she, they's, and gays that work here truly make it worth it. I have dyed my hair from my natural blonde to blackish brown and back again over and over. The two women at the counter were so kind in helping me choose the right bleach and dye. I'm so thankful for their suggestions. I highly recommend coming here! read more

I am sure you have that feeling...when you walk into a beauty supply store and feel completely lost...thinking where do I start? There are so many choices! UGH! THANK GOSH for YVONNE! Not only was she friendly and totally helpful, she did not make me feel totally crazy with all the different choices. She is educated and has a wonderful outgoing personality! If you feel, like I felt...so ask for YVONNE, she will help you with your decision! THANK YOU YVONNE! read more

the employees here don't know shit. I suggest not asking them which product is better because again, they don't know shit. I'm now left with hair that smells like cheap dye and extremely dry ends , thanks ladies ! read more

Hit and miss - sometimes great help available other times grumpy cashier but last time I received great service and found everything I needed read more

Had checked online and it had stated it opened at 9 am. Luckily, I usually run late. We pulled up to the store and it was closed. Called the number and discovered it opened at 10 am, due to Covid. The worker was awesome! We were the second of two customers and she went and pulled the items, less chance of spread! Thank you. She was so helpful in helping my 15 year old goddaughter find exactly what she needed to bleach and dye her hair. She even offered some hacks since we didn't have a plastic bowl and they were sold out. read more

3 stars because they had what I needed. Only 3 stars because the customer service could use some work. Luckily I know my way around a beauty supply store and didn't need much help because I wasn't going to get it. I also don't need to be told 20 times that my purchase is final sale and cannot be exchanged or returned. I'm aware of that, got it the first time. I'll stick with my home store in Oceanside. read more

Horrible! First, unbelievably rude employee gal, working at the counter. I had to ask a few questions and she acted like I had the gall the 'bother" her. COMPLETELY RUDE and USELESS. Then, the WORSE products! I have bought OPI nail polish many times, but the brush in this bottle was completely frazzled/smashed & unusable. I could not paint my nails with the brush going every direction. Then the Seche Vite clear top coat peeled right off my nails & my mom's as well. I've used that brand before & did not have problems with it. Are these nail bottles used or something??? I don't live in the area to bring those items back & say something to the Manager/Owner. How about you do something about the horrible reviews you are getting?? read more

I don't know what it is about this place but all the employees who work there have such unhappy attitudes, they all look and act like they hate their jobs and lives so much. I'm guessing one of the requirements to work at Sally's is "have a horrible attitude and make sure you are rude to all the customers or you won't get hired!" I go there very often to get supplies and I'm noticing how rude the staff is - they ALWAYS make you wait. It's not like they don't see you're waiting, they simply don't care. Last time I went there to buy something really quick, the girl at the front was clicking something on the computer. I told her I was ready to check out, she was taking her sweet time doing her own thing while I was waiting (this is why I say every single store needs to have self check out machines). I don't appreciate when people make me wait. I think it's disrespectful to other people's time. Some people have to be places and don't have all day to wait at a store for someone to check out 2 quick items. Another time I asked one of the employees to give me advice on hair color removers and dye and she started lecturing me and telling me "sweetie, this store here is for professional hair color and removers". Damn, if she didn't mention it, I would've NEVER guessed it! I like the prices and their products are very good but the people working there are just horrible. I thought it was all Sally's stores until recently I started going to the one on El Cajon Blvd and realized there are actually some people with great customer service skills working in those kinds of stores. read more

I hate coming in here! I have no choice I live nearby. Girls are rude and customer service SUCKS!! I would like to see more Caucasian ,Black, Asian workers! The Vista Home Girls they hire need to go!!They are rude and ignore you!! Please clean up your appearance if you represent a beauty supply store!! read more

I went here to purchase a brand I like and was amazed at the customer service and knowledge the front desk assistant was giving to all. She was attentive to EVERY single customer, acknowledged absolutely everyone and because she was knowledgeable about the products, I actually bought more than I had attended. Her name was Theresa, as I asked, because I would "steal" her as an employee of mine right away. Good hire, Sally's! read more

Sally Beauty - Just highlighted my hair with product from Sally's!! - Cosmetics & Beauty Supply Near Me - Vista, California

Had an excellent experience today with Lexi (I hope that's right) at this store. I've been wary in the past because of the bad reviews, but couldn't be more pleased with my visit. She was beyond helpful, warm, and friendly. An excellent example of great customer service! read more

Not a huge fan...not a lot of knowledge or customer service..been several times hoping it gets better...and to my sadness Nooo! If you ask about a shampoo, they sorta know some stuff...very general...hair color...sorta know a few things..very vague.... read more

I have been a customer of Sally's for over 10yrs, even rescued a stray cat behind a SALLYS IN Palmdale and named her Sally. I have never had a bad experience in all the years I've been a customer until a few days ago. I asked a young worker named Yvonne to help me and she treated me so badly I left in tears and will NEVER step foot in Sally again. She was rude, and so disrespectful it was shocking. I have worked as a professional in Cardiology for years, and had I ever treated a patient as she did me, I'd have been fired on the spot. I pray you have cameras and can see her horrid behavior. You've lost a very nice and easy going customer. read more

The store is a nice store but some of their employees are very rude. They have attitude their customers service skills suck. My daughter came down from out of town to visit and needed to get some products she found them! But She felt un welcomed at the store. To the point that how she was treated she doesn't want to go back there again. That is why I rate this store a one star! read more

I rather jump on the freeway and deal with traffic then to shop at this Sally's againI regardless of its convenient location to my home I find I have to seek out products from Sally's other location simply because of the poor customer service lack of inventory and pitiful excuses. You need to have a staff meeting and clean up your act and get more organized and be more professional you're not representing the city of Vista very well. read more

I visited this store today. Two employees asked if I needed assistance. I was impressed.

I really try to avoid coming here. The staff doesn't help. They don't offer suggestions or insight or anything to be honest. They always look like they're forced to work here and have a look on their face like "I'd rather be somewhere else". Their products are almost always lacking in stock. :/ read more

Went in for a return a few days ago, the girl that did the transaction was incredibly rude and seemed bothered. When I walked in she just looked up and looked right back down. She shouldn't be the 1st person you see when you walk in. read more

Went there on a Sunday morning place had just open. Cashier apologized for us waiting but I understood she was the only one there that I can see. Very help full and nice. The guy in front of me had questions and she helped him. read more

My mom and I were in Sally's yesterday and we received the BEST customer service from Lupita. She was incredibly friendly and helpful. My mom was looking for a discontinued nail polish and she offered to call nearby stores to see if they had it in stock. read more

Customer service is dead at this place. I had to ask a question, the girl wouldn't even look up from her clipboard to acknowledge me. Then she started smirking and kind of giggling at my questions. "I finally said, what's so funny?" She said she didn't know the answer to my question and just kept checking things off her clip board. Thank goodness I had my cell phone so I could look up the answer to my question. Then when I got ready to go, I had to go find someone to ring me up. Both sales associates were in the back room talking. They looked annoyed that they had to help me. I will drive out of my way to go somewhere else that appreciates my business. read more

Super rude workers , I was standing their at the register for 5 minutes after I have told them that I was ready , they were just by the shampoos talking like if their wasn't many customers inside the store , never again read more

This is a good place to shop when looking for beauty supplies and hair care products. They have good prices and their employees are always friendly and professional. read more

I went to go buy wax beads for waxing and turns out they did not have wax beads yet so I grab this pack of wax and ask if this is for waxing legs and the girl who worked there said yes of course it can be used for waxing. When I get home and try to wax it just started hardening and crumbling of my leg when I touched it crumbled of like candle wax so I look on their website to see what it is and how to use it wax some kind of hydrating wax stuff. So then I go back a couple of days to exchange or get my money back , but I threw away my receipt. So I told them that it was their fault and that I was given the wrong product and they still would not give me the full refund or exchange. The girl who worked obviously did not know the products. I expected more knowledge about the products. read more

No clue how there are negative comments for this store, every time I come in I have a great experience and the employees are wonderful and funny! read more

I have been going to this Sally for over 2 years and have at times had mediocre service depending on who was working but always been satisfied. What has prompted me to give 5 stars was the absolutely stellar service I received today from Anna (I believe that's her name, but not sure). I was looking for extensions and she not only helped me find the best deal based on my coupon by busting out her calculator but ALSO helped me pick a new hair dye to match my hair. My results look great and I couldn't have found better help and expertise at a salon. The 5 stars are well deserved! read more

i called on friday to see what time they opened and even though they dont open until 9 and lupita picked up!! now that is what i call customer service!! most people would have just let it ring!! when i finally made it to the store she was sooooooooooo nice and soooooooo patient with me!! she needs to train the rude females at the escondido location!! read more

Went in tonight looking for something specific.. after showing it to a worker in the store from the Sally website on my phone I was taken to the section where the brand was kept- he said oh I thought I saw this product but oh well looks like we are out then walks away. Really? Could have suggested something else or helped to find it at another location. After that I placed everything else I had back.. why bother! read more

This is the 2nd time I have been to this SAllys, giving it another shot, and once again I was completely ignored. I walked in and walked directly to the hair extensions. Pretty obvious I wasn't browsing. I stood there for at 10 minutes figuring out which extensions I wanted to get. They are locked btw so you can only inspect them so much. Both girls were in the way back chatting it up. So I left. Again. Never going back. read more

I only go to Sally's for my hair color, because they're the only place that carries what I need. My issues are with the customer service. First...it's a beauty supply, yet the staff always seems to appear very unkempt and unhealthy. I know that sounds judgmental, but these women look a hot mess. Messy hair, too much make-up, and I swear one was missing a tooth. They're also extremely tired, because answering questions either wears them out or causes sudden amnesia. The only burst of energy that they exhibit is when they try to push the Sally Card on the customer. I can only assume that they're being paid next to nothing or they're hoping to drive the business into the ground so they can be laid off and collect unemployment. Sadly, I will keep going to Sally's for my products, but if I find a more welcoming business that actually knows about what they sell and makes me feel happy to hand over my debit card, I will switch businesses like that. *snap of fingers* read more